I came in for myself since the previous urgent care I went to a few weeks back didn't resolve my…read moreconcern. I have been here for my son before because they have CHOC staff here for kids. Stephen the PA was great. Professional and quick to assess and get what I needed. Everyone was great. Wish I had came here the first time around! Great experience! Side note the pediatricians here are great!! This is the only trusted urgent care I bring my son to because pediatricians always see him which I know he's getting the best care possible. Everyone is very nice and yes they are always very busy!

I visited this urgent care because I was experiencing severe pain and needed medical attention…read more Unfortunately, my experience was very disappointing. The doctor seemed rushed and did not take the time to listen to my concerns or fully understand what I was experiencing. His bedside manner was not friendly, and I felt dismissed during the visit. After a brief examination, he prescribed two medications. However, when I arrived at the pharmacy, I discovered that only one prescription had been sent, and the other had been forgotten. This caused additional frustration and delayed my treatment. When patients come to urgent care, especially when they are in significant pain, they deserve to feel heard, respected, and cared for. Sadly, that was not my experience here.

This place is AMAZING! Every person that we encountered was extremely pleasant and helpful. I took…read moremy mother in to get checked for some issues she was having with her stomach and they took time to not only ask questions but also thoroughly examined her and reviewed the medical information we provided. They were able to find out what the issue was, but also prescribed the necessary medication to get her back on track. They ensured that the pharmacy rushed the medication so that she could have it right away. The care and attention that my mother received at her appointment far exceeded the care she receives from her PCP. Liz and Linh Nguyen are the sweetest and I thank them so much for taking such great care of my Mom! I HIGHLY recommend After Hours Urgent Care....they're the BEST!

You will never find another urgent care with a team that cares for you like After Hours Urgent…read moreCare. I've been coming here for almost ten years and have often chosen to seek care here over my primary care physician. I know I'm not really supposed to do that, but the quality of care is truly unmatched by any other office I've visited. I recently dealt with a severe infection, and Lyn and Wendy were so kind yet firm in insisting that I go to the hospital. I really fought them on it because the hospital was the last place I wanted to be, but I ultimately took their advice. I ended up spending a week in the hospital and was sent home with a PICC line, so they were completely right. Deep down, I knew they were right in the moment, but I was holding out hope of being treated at home on oral antibiotics, so I tried everything to negotiate a different outcome. My son passed away seven years ago, and learning that the staff at After Hours still remembers the two of us coming in together meant more to me than words can say. They treat each and every patient like family, and that is the exact kind of compassionate care you can always count on here.

I needed to have a procedure done immediately, and all doctor's offices and urgent care facilities…read morewere either booked and/or very expensive. I called into BeWell thinking it was a normal urgent care facility, but turns out it wasn't - it was better! Not only were they the cheapest option, but it was the most pleasant experience I have ever had at a medical facility. I spoke with Herman on the phone, and even though they were booked for the day, I could tell he heard the discomfort in my voice and went the extra mile to figure out a slot for me to come in. The sign up and check in processes were high tech, quick, and smooth - using an iPad rather than the old pen and paper method. My procedure was done by Herman and supervised by Lucy, and throughout the entire process, both of them were so gentle - constantly asking how I was feeling, and were extremely thorough. I typically feel like I'm just a number and being rushed at other facility, but here, I felt they actually cared about my wellbeing... I suppose it fits their name (BeWell!). I have nothing by high praises for this establishment, and hope that many others could experience the high quality services they offer. Thank you both, Herman and Lucy, so so much for that day. I know you could tell that I was in a lot of discomfort and was very apprehensive - you two are truly exceptional, not only at your jobs, but as human beings, and we all appreciate you!

Visited the facility today to have my son checked on for a virus. Our pediatrician was booked for…read morethe day and only had an opening in the late afternoon. Didn't want to wait that long, so we came here instead. Overall service was good, staff was courteous. My biggest complaint is that the appointment felt rushed. I believe there was only 1 doctor on staff which made our consultation shorter. Tip: if you go in have questions ready for the doctor to ease any concerns you may have.

The doctor & staff were super nice and took their time with me. The facility is nice, very…read morewelcoming and very clean.

I wasn't gonna leave a bad review but as a caution for other people. I set up an appointment as I…read moregot a viral infection that needed treatment right away according to google to prevent further spread. This location popped up in my in-network urgent care. The office was clean, I had a co-pay of $25 and the doctor was nice but he gave me poor medical care. He said " I won't diagnose it as __ but we will treat it as ___ ". Confusing but I received a prescription so I was pleased. My symptoms became painful throughout the day so I called my physicians office and they couldn't see me until 2 days. By my appointment all my symptoms had severely intensified. My physician took one look at me and knew what was going on. I received a steroid shot, pain medication and a referral to see a specialist that same day. Symptoms got better and I saw the specialist with a co-pay of $65. Received the proper care and moved on with life. A month later I receive a text from carbon saying "your bill is ready from your visit". To make things more ridiculous it was due in 5 days and of courses they were automatically charging it. No explanation just a bill so I emailed them for an itemized bill as my insurance didn't send me anything saying they didn't cover the full visit. They have yet to respond. Read the other 1 star reviews (I wish I had) and take your medical concerns elsewhere.

Love this place In-N-Out best service ever been going to this place for years. good doctors.read more

The sign on the door says that they are open at 9:00 A.M. and waited till 9:15 A.M. and gave up.read more

So it's been about a month after my nightmare visit. Anyhow, came home to a BILL!!!!!…read more I have NEVER gotten an "additional bill after a urgent care visit. So on top of my co-pay I apparently owe $29.86. So they still have the nerve to bill my insurance after such horrible service AND ruin the sample to the lab??? WOW I don't even know what to say. Guess I'm out almost $30 dollars. PLEASE PLEASE PLEASE if you go to this location, do it with care and only if it's the only place you can go. I'm so done with this business ESPECIALLY after getting this additional bill. I STRONGLY DO NOT RECOMMEND THIS PLACE. UPDATE: 10/17 FINALLY I was able to speak to a kind and competent human, Dilayla Marquina. Dilayla reach out and immediately apologized on the additional bill and ask I not pay it because it will be taken care of. I also got my co-pay refunded. What I appreciated most, was how Dilayla spoke to me; professionally and with empathy. She sided with providing excellent customer service. She even offered to help find another clinic for me. She really went above and beyond. Unfortunately, Dilayla is not the manager at the Whittier Urgent Care, but if an issue arises and she is handling it, then you are good. Now if the location could have Dilayla, I am confident that the issue I had would have never been. Great customer service starts from the management. I'm satisfied now with how it was made as right as it could be thanks to Dilayla.

I went to Whittier urgent care and presented my insurance, the presentative said i only had to pay…read more$30 because my insurance would cover the rest, I did confirm with her and was told that is ALL I HAVE TO PAY. I paid the $30 with cash, but after a month, i received a bill for $480 , this is unacceptable ! I was there for 5-10 minutes and the doctor gave me prescription, i could have just find an online doctor to get the prescription myself.

Staff at front desk were very helpful that was much appreciated…read more You have to check in and register online with a QR code they provide upfront, they let you use their wifi as well. VERY QUICK SERVICE, was not packed we stopped by at 7PM. The nurse practitioner was very caring, I took my 1 year old daughter in to get checked because she was sick. They tested her for Covid RSV and the flu. Overall great service, I will definitely be coming back and recommending to my family.

D0 not come here if all you need is an IV line inserted. I have home healthcare orders for IV…read moremedications and accidentally took my IV line out. My transplant coordinator told me to go to an urgent care or emergency room. I have all the necessary paperwork but they do not insert IV lines. The lady upfront was nice though. It is a very small place.

SAVE YOUR TIME. This place is terrible. I have to wait WEEKS for my medication that I need to…read morefunction. I call and call begging them to send the prescription and apparently it's too hard for them despite knowing I cant operate daily without it. Also, I can an appointment at 11:30 and they won't be ready for me until 1 which crazy. Also the lady isn't even a doctor shes just a nurse practitioner AND I haven't seen the actual doctor of the clinic EVER. DON'T COME HERE.

The wait time on the phone is long, poor communication, if your there with an appointment you can…read moreexpect long wait times to be seen, awful management

Saw some negative reviews here regarding wait times, and yes there was a time that I did have to…read morewait up to an hour before finishing everything but those were on busy days. Staff will share that busy days would vary unfortunately so no planning around that. I was also under the impression that this is a clinic that doesn't charge people for treatment? I come sporadically for a check up as I'm a wandering hetero butterfly and found their services to be wonderful from their office staff to clinicians. I heard about the PrEP and Gardasil that they offered and wanted to look into getting that and was helped by Brooke who was phenomenal. Brooke was very detailed oriented, knowledgeable, well educated, caring, sweet, and was able to answer all of my questions organically. I have nothing but positive visits here, they genuinely help people to the best of their ability despite having a large demand of visitors. The facilities are clean and well kept, staff is great with handling blood draws, injections, etc. The medication protocol if applicable is they have a contract with I think a Walgreens or cvs in Hollywood that they call it in to, from there you can just have the rx transferred to your local pharmacy. I don't know clear deatz as I haven't had any meds prescribed yet. I would recommend this place to anyone.

Wow! Even if you have an appointment and insurance, you will wait foreeeeeevvvvveeeeerrrrr to get…read moreseen! You will definitely need to make sure you have a few hours free from your schedule! Every other location doesn't have you waiting forever like this location. Ridiculous.

Love love love this place. I came in for an eye injury. And they were able to take me in super…read morequick. Not sure if it's because it's newer so people don't know about it yet or if they just got their stuff down. The staff was super friendly! From the girl at check in to the NP who saw me. I trusted that I would be work care of. Will definitely be coming back here if needed.

I had been to so many PIH facilities, urgent care and others, and this was one of the very best…read more The people were invested and caring and timely in their service. I was seen by Gary Ramirez and he was awesome, so professional and also personable. I felt like I was in good hands and he listened to me when I spoke. I would recommend this place over any other urgent care out there.