Today my husband took his Earthquake tiller in to be repaired. He asked them if they worked on…read morethem. The lady working there told him to go ask the mechanic so he went out and asked him and instead of him saying he could do it but it might be a few days (which would of been fine) he says I don't have time to work on no tiller. He really had an attitude. We have been going there for years and we know others that do. We will for sure be spreading the word about him. I'm sure it was a simple fix and it's not like we needed it repaired right now. But if we could give this place a negative star we would. The mechanic really needs to learn some customer service. Sorry if you were having a bad day, we all have them. But you need to learn to talk to your customers better cause, us customers are what keep your doors open. But you can rest assured sure we won't be back. We will go way out of our way first. Which we did find someone to work on it. Your not the only small engine place around

From the owner: Specialties: Locally-Owned-and-Operated, 16 Years of…read moreExperience, Small Engine Repair. Products: Lawn Mowers, Weed Eaters, Leaf Blowers, Chainsaws, Lawn Mower Parts, Blades and Wheels, Weed Eater Parts, Engine Oil, Serpentine Belts, Garden Tools. Services: New and Used Equipment Sales, Lawn Mower Repair, Weed Eater Repair, Leaf Blower Repair, Blade Repair, Replacement and Sharpening, Lawn Care and Maintenance, Landscaping, Trade-Ins, Delivery, Financing. Brands: Makita, Toro, Grasshopper, Kohler, Pelican, AMSOIL, ECHO, Shindaiwa, Kawasaki. Location Facts: Across the Street from Appleton Harley Davidson

Jacob Northington, the proprietor, agreed to install a new Frigidaire microwave/convection oven…read morestack in our kitchen, replacing an older unit that was failing. He said we needed to schedule around the availability of "his helper." That turned out to be his father, Dick. When the two of them came to our home to do the install, it became clear very quickly that Dick knew more about the electrical work than Jacob did. Jacob was the helper, and his dad was the brains on the task. As part of the work, they needed to install two trim plates to cover gaps in the existing opening due to our older unit being 7" taller. Dick said he would bring back a couple of wood boards to put behind the trim plates, because the metal plates by themselves were flexible and unstable. Sounded good to me. I asked Dick if he would be able to install whole house surge protectors at our electric panels, and he said he could take care of that. He quoted a price less than half what my usual HVAC company had quoted, so I asked him to proceed. He drove to Home Depot and Lowes that same day, supposedly also to get the wooden boards for the trim pieces. An hour or two later they returned and said they couldn't find the suppressors they needed so they would have to come back the following week. They did get the wooden boards to back the trim plates, and they took that material home with them. Under the heading "no good deed goes unpunished," I offered to pay Jacob in full for the oven work right then, rather than wait a week for the suppressor installation. Jacob happily accepted the Venmo payment in full. The following week they missed their first scheduled time to come finish the installation and asked to push it later a day or two. Fine. Then Jacob told me his dad had to drive to Memphis for a funeral, so we needed to push the installations (oven and suppressors) early the following week. I said there really was no hurry to get it done within a couple of days and they should schedule it as they need to. That was on a Friday. Over the weekend, I began to wonder about Dick's qualification to install two surge suppressors on two 200-amp service panels in our home, so I asked Jacob to confirm that his dad was a licensed, certified electrician. Jacob did not respond, nor did he contact me on the following Monday as he had promised. I asked him to cancel our request for suppressor installation and just finish the oven trim installation. A day later Jacob emailed to say "we have both been down real sick with some bug, will let you know when we will be able to make it by." I told them to both get better and let me know when they could come do the hour's worth of work to install the trim pieces. That is the last I've heard from Jacob. We paid him $463 the day they installed the ovens (a bit higher than his initial estimate, but there was some extra cost involved in getting the two boards to back the trim pieces). I figure about $100 of that was for the cost of the stainless trim plates and wooden backers, plus installation. I've texted Jacob several times and left at least one phone message telling him we need him to finish the install that we've already paid for in full. Crickets. I asked him to refund the installation expense, if he didn't want to come back with the plates and finish the installation. No response. I told him I would post an honest review here (and elsewhere) if he didn't get back to us soon. Silence. My wife and I tend to be trusting. We figure you can either trust a new acquaintance to stand behind their words or doubt their honesty right out of the gate. We choose to trust until that trust is broken. That's what has happened in our experience with Jacob and his dad. We'll never work with him/them again, of course, and I'd be gobsmacked to receive a refund from him via Venmo. Not holding our breath. Our advice to customers who may choose to work with him: Pay nothing until he has completed the work. This young man has proven himself undeserving of our trust, and we're out the money he has kept without completing the work and the money it'll cost us to buy our own trim plates and backing boards to cover the gaps ourselves.

He provided amazing service and incredible value for the money. The mower was fixed on site at my…read morehome in about an hour. He also cleaned the mower deck for me. It looked brand new when he was done. I highly recommend JD's Small Engine Repair!

When Jacob first responded to my request to maintain my lawn mower(s), I was a little taken back by…read morehis prices as my "regular guy" didn't charge that much. However, after watching his process and his attention to detail I am convinced it was worth every penny paid. If getting the best value for your dollar is important, he is definitely worth a call. I would definitely use him again not only for lawn mower maintenance but for any small appliance repair

When Jacob first came out and told us he could do the maintenance on our riding lawn mower we were…read morethrilled. I was pleased to be helping a small business owner, not knowing that JD's Small Engine Repair isn't a full time business. Jacob has a full time job elsewhere and this is a night/weekend side job. We became less thrilled as time went on and the maintenance was taking many days. He found more things wrong besides the oil and spark plug changes, then he had to order parts, then he couldn't come because he has a day job, his girlfriend needed him, etc. Ultimately it took 2 weeks. He charged us $500 for all the parts and labor he said he needed even though this was supposed to be an "maintenance" job. After he was finished, the first problem we experienced was that the new blades weren't positioned correctly and were clanking into each other. We mowed the lawn once and now the mower isn't running at all. When we called Jacob for help, he was too busy to come over and now he will not take our calls at all. Finally we had to give up on him and had another shop come and pick up the mower. Although he appears to be a nice person, I cannot recommend Jacob. I don't think he is a reliable, knowledgeable mechanic.

Mark Shelton who is the customer account manager at Hutson in Clarksville TN is your professional…read moreto go to for all your John Deere equipment needs. Customer service is a lost art these days and Mark Shelton put my faith back into how customers should be treated. His ability to demonstrate kindness and genuine care for me when I was there made me feel at ease. I not only recommend Mark Shelton as your choice at Hutson, I also recommend the Hutson establishment in general. Way to knock it out of the park Hutson team.

From the owner: Located just off I-24 at exit 4 in Clarksville, TN. Take Wilma Rudolph Blvd north of Alfred Thun…read moreRd. Turn Right on Alred Thun Rd. and go .25 miles. The Hutson store sits just behind Sam's Club. We are only 40 miles outside of Nashville, TN. The Clarksville location has been part of Hutson Inc since 2000. Our team in backed by years of experience and training. We service and sell a full product range of John Deere equipment, STIHL and Honda handheld products. We proudly serve the Clarksville, Fort Campbell, Springfield, Dickson, Dover and surrounding areas.