Terrible customer service! The staff is extremely rude and unhelpful. Don't waste your time here.read more

From the owner: R.P. Lumber is a family-owned full-service hardware retailer, building materials supplier, and…read morekitchen & bath design center with over 80 locations serving local communities throughout Illinois, Missouri, Wyoming, Wisconsin, and Iowa. We've been delivering our industry-leading "Best Service. Best Value." promise to DIY homeowners and pro contractors since 1977. Shop in-store or online at www.rplumber.com.

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Great customer service, paired with a seemingly endless selection of products for your convenience.read more

It's good to have a place like Mahomet Ace Hardware where you can get what you need - quickly - and…read moreget out, with the help that they offer and their desire to really assist the customer. Big Box stores may be fun to browse in, and the mega stores may have a lower price point, but quality is key with Ace, and clerks there are friendly, knowledgeable, and ready to direct you to what you came in for. I'm happy to give them my business.

Popped in here before 9am on a very rainy Friday morning. I was the only customer in the store…read more I was on the hunt for a microwave light bulb, knowing I would be paying 5x's as much for it here as compared to buying a box of the bulbs on Amazon. But I couldn't remember the exact size of his tiny bulb, so off to Ace I went. Michael, who helped me match the bulb, was super friendly. Thanks, Michael! Is merchandise overpriced? Yes, depending on what it is. In defense of hardware stores everywhere, they simply can't buy in bulk like larger retailers can. Because of this you don't see Amazon & Walmart prices. However, the store is very, very well organized and clean, offers superb customer service and has very convenient hours. I would definitely return again for anything that's urgently needed. They do have great sales on items throughout the seasons; grass seed, mulch, tools, outdoor equipment and more. My single, teeny, weeny bulb cost me about $8. I turned around and bought a box of 10 bulbs for $10 on Amazon. Lightbulbs won't bring me back to Ace, but I'm sure something else will.

$6.59 to copy a house key is just theft. Home Depot does it for less than $2. I will never go back…read moreto AH.

Great place to shop love the Service department always fast and Friendly Tuscola Do it Best has…read morebest prices on Milwaukee and Best prices on tire should come check it out

Yes I do recommend. The owner is in there every day and if you need something or have a problem…read moreyou can go to him and he will try to take care of it as best as he can. I like smaller individual business owners because they're willing to do more for you most of the time than these big corporations. I remember when I was a kid these little businesses all over America were so good to people. Today I hate these huge corporations and arbitration clauses which gives you absolutely no recourse whatsoever. Start supporting small individual Owned businesses in your town or city. America is turning into a oligarchy and a corporate nightmare!

This place kicks ass. I hate retail experiences, but this is genearally anxiety free for me and I…read morereally appreciate the one stop shop here. The Stihl ripsaw I took in and expected to drop off and pick up on a later date was fixed immeditely by Mike. I love this store

Friendly, always helpful staff. Bonus for having resident birds, cats and frequent pup "managers"…read more It's always a joy to shop here.

Gotta love going into ace. I do miss the gift section of the store. But they have a knowledgeable…read morestaff who are always friendly. They have a nice variety of products at reasonable prices. Lots of parking available.

When I'm in the Big R store in Gibson City I have walked the hole store looking for what I wanted,…read moreif I don't find it I go to the front and tell them what I wanted. You would think I was asking for a government job, they are a poor excuse for customer service. Chris Smith....

I read the reviews of Big R Gibson and feel they are way out of balance. I have been patronizing…read morethis store for 11 years. They have always been kind and dependable. I frequent this store for animal feed, hardware and misc. supplies. It's a good store. Kevin

I went to get paint for my daughter's room, the staff helped me pick the right paint for the…read moreapplication and the proper amount for the job. Their system stores the paint color for the job, so going back and getting touch up paint in the future will be easy.

Great location with really helpful employees. They were able to look up the paint colors and…read moresheens a contractor used on our house last year, and helped me select the correct paint types for a few projects I'm working on. I'm really happy overall with my visit here and will keep returning for help with future projects.