Collin is a fantastic realtor that I would recommend to anyone. He is very experienced in the…read morehouse flipping business so he knows what to look for as far as construction goes and knows his costs, which is very helpful with a realtor. He used to flip houses himself. Collin is also cares about morals which we really appreciate, because there are a lot of realtors that can be very shady. Collin talks big and promises a lot, but he delivered on everything. He was both our buying and selling agent. Honestly we knew our house would go fast, so we wanted to list FSBO but he convinced us otherwise, and I am SO glad he did. From now on I am a firm believer in realtors, especially Collin! He has knowledge about what to do in situations to drive the price up that I would never have thought of. He is very connected and great at marketing. He got us a WELL over asking price on our home, and created a bidding war. Same story for buying our home.... Collin delivered once again! There was a multiple offer situation, and he negotiated his way to get them to accept ours over the other, even though it was the same offer. He also did several things throughout the process that saved us a lot of money. Thanks Collin! Landin and Cassi Kretz

Collin went above and beyond when it came to helping us get our home loan closed before our…read moredeadline. He was our advocate and pushed things forward for us. He is very knowledgable of the real estate market and industry. Even while Collin was busy with all the deals he was working, he added a personal touch of buying us coffee & muffins or calling us to check in. I would recommend that you work with Collin if you are looking to buy or sell.

Looking to refinance from an adjustable to a fix rate I used the web to make the banks compete for…read moremy business. Just minutes after having filled out the online form the calls started coming in. What a mess. Mostly the first contact caller was what seems in inexperienced front office person collecting additional information. Next step was a pass over to "the banker" who without interviewing me for my specific needs made it very clear that his institution was the best and I better stop looking. What a nice change when Catlin called. From the partner/owner Jason to front and back office staff I have had only the most pleasant and most important, helpful conversations. On his first call Jason merely asked about specific about my current mortgage situation and what I was trying to accomplish. He shared information about the current market volatility and I asked to be contacted should there be a temporary "dip" in the market. I ended up closing with the help of Catlin Capital. Not only was their offer the lowest cost to me (I estimate I saved about $ 4,000 when compared to the next best offer), but I was also very impressed by the online document submission process. But most of all I like to stress how easy it was to reach Jason or a member or members of his team. Calls got return within a few minutes and email communication was no different. I give this company a 5 star rating for competency and for service. Thank you

This process could not have been easier. From start to finish we refinanced our home in less than…read morefour weeks. We were able to drop our interest rate quite a bit, and our monthly mortgage payment has dropped by more than $300.

Katie and the team were very responsive to all my communications and handled my case as one would…read moreexpect from a friend. They humanized the process and made all possible adjustments to meet our requests and helped me stay calm through this life changing experience. Great Job Envoy family!! Thank you!

I feel like I asked all thr right questions before proceeding with preapproval, and was told we…read morewould qualify to move to idaho and buy a home but once they had our information the communication stopped there. They never called back as promised and I had to be the one to initiate contact and find out where we stood. Never once talked to the loan officer.... only his assistant. As it turns out we have to have employment in Idaho first or you wont be preapproved... (which i asked and they said it wasnt an issue or I wouldnt have proceeded with a credit check in the first place). So now we have a mark against our credit for nothing. Due to this and the lack of communication we will be proceeding with another bank once we have proof of employment. We are first time homebuyers and I feel like I got suckered. I only gave 2 stars and not 1 because his assistant was very polite and easy to speak to.

My wife and I moved to this area just over 2 years ago and transferred our existing State Farm…read moreaccounts to Jeremy's office. We primarily worked through his office manager who was well trained and put us on track for a seamless transition and saved money to boot. Recently we discovered our kitchen/dining area flooded. Our neighbor helped to identify and seal the leak but the damage was extensive and we were scheduled to leave town. I was hesitant to call our agent, Jeremy, having never met him personally and it being a weekend. He quickly assessed our needs over the phone (while we traveled), arranged a meeting time a our home with our neighbor, and called in Service Pro, all within the hour. Fantastic! I have since had a few additional meetings with Jeremy and have discovered more of his personality. I find him to be not only on top of his game from a business stand-point but personally as well. I judge him to be truthful, straight forward, honest, and of good Christian morals. I feel blessed to have been led to this man.

My family and I moved to the Coeur d'Alene area a few years ago and chose Jeremy Lacaria for an…read moreagent. His office has been extremely professional from day one. From working through a second home loan to a review of all of our accounts which included recommendations and coverage changes we are fortunate to have Jeremy and crew.

We needed a licensed plumber for an inspection required by our mortgage lender on a home we were…read morebuying. On the phone, Bruce told us he was a licensed plumber. and quoted us $85 for the inspection. His plumber came out, inspected, wrote up what was needed (very minor ) and he billed $120. When the mortgage lender received the report, they checked to verify he was licensed...and he wasn't. They were unable to accept his report which delayed our closing. I called Bruce and asked why he said he was licensed and his response was "I have a business license"...I also asked for a refund. He argued with me about the refund, but did agree to send a check. I've been waiting over 6 weeks, 2 weeks since he called to "verify my address". I'm certain at this point he is just hoping I will go away, and I am certain I will never receive my refund. Hopefully this helps others avoid being ripped off.

If I could be as absent with stars as this plumber was, there would be zero. We paid $200 to have…read morehim install a $200 kitchen faucet. We lined out so much work for him including exterior hydrant repair, water softener repair, replacing faucet parts. The guy took our water softener manual and I could never reach him again. It was like he disappeared! If he died or something, rest in peace, but I'm doubting it. I think he's a fraud:/ And he's a mean person for taking our manual. It's so old I can't even download another one:(

Heartland staff made the whole home loan process manageable, even for this night shift worker…read more Kind, efficient, and keeping it all streamlined are their top gifts but all they have to offer. When you step in their office to give them a chance to win your business, be sure to ask about their rescue pets. They are a wealth of stories and ideas!