Great customer service. Definetely recommend, can't say enough will go there again. Love

Highly recommend the spa! Got a special with massage and Facial and both of the specialist were beyond amazing. The special has a one hour massage and 30 minute express facial, I upgraded the Facial by $49 to add Hydro Facial. For facial iris helped with explaining each step and truly recommending what's good for my skin. For the massage, MIA made sure she got all the tough spots on my shoulders. read more

Moon Lake Spa - Entrance - Reflexology Near Me - Vienna, Virginia

I had two excellent massages here previously, which is why this experience was so disappointing. When I arrived for my most recent appointment, I was told my regular therapist was unavailable and had been replaced. I agreed, expecting a similar level of service. Instead, the massage was consistently painful and not therapeutic for the full two hours. It never improved, and it was easily the worst massage I've had. Afterward, I asked about rebooking with my original therapist and was told they weren't sure if she would be back. When I got home, I checked the website and saw she is no longer there. I was also told they had called me the day before about the change, but I never received any call or message. Had I been properly notified, I would have rescheduled. This experience felt very misleading and far below the standard I had previously experienced here. I will not be returning. read more

I Received a massage from this business back in March. It was very relaxing and pleasurable. I've never had a massage to this caliber ever. My massage therapist was so thorough and did not rush my service. I felt so at ease after she was done. I highly recommend. read more

Clean, comfortable place, and the therapeutic massage + scalp massage left me feeling more relaxed than I expected. Natali was great.

I bought the expensive Spring Refresh for 379 dollars fo 3 hours 50 mins. Very surprised when I was done after 2 hours 25 mins... Lymphatic massage should have been 1 hour, Advanced facial 1 h. 20 mins. Dr Babours body treatment 1 hour. None of these treatments were the length they should have been. And there were two other treatments. The treatments were fine. Not really lymphatic massage, just massage. This was dishonest. You pay for the therapist's time and I just didn't get what I paid for. Disappointing. I will be requesting my money back pro rata. read more

Moon Lake Spa is a conveniently located and nicely appointed neighborhood spa.  We recently enjoyed two different levels of pressure massages - one more gently and one more deep tissue.  The spa was very clean and everyone was very friendly and professional.  The treatments were able to be focused on problem areas as requested.  The calm, clean and natural setting of the spa is very tranquil and calming and was an added benefit to the services provided. There is a large parking lot right out front but it can get very crowded around lunch time. read more

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great experience! Friendly staff and clean rooms. my shoulder feels brand new! thank you moon lake spa and staff!

I've been going to Moon Lake Spa for a few months now. All therapists I've received massage from were kind and skilled. The price is reasonable. read more

I love the overall atmosphere of Moon Lake Spa! Just stepping inside makes me feel relaxed. This time, I tried the Collagen Gun Facial and the Stress Retreat massage--both were amazing! The esthetician gave me a thorough analysis of my daily skincare routine and maintenance. Next time, I'll book the Hydra Facial! The massage was honestly one of the best I've ever had. I'll definitely be back and would highly recommend it to friends! read more

Moon Lake Spa is an absolute gem of a spa in Northern Virginia. Eva is one of the best massage therapists I've ever come across - she knows just how to get every knot out, and is magic on my back and neck. The hydrafacials are also amazing. Best of all: the owners and staff are all super kind, accommodating, are really great people. They use Babor products (epic) and are fairly priced. I recommend trying them out! read more

Ok so after checking out a few reviews, realized I would be close by and wanted to give it a try. Super easy to make an online appointment, got there, super smooth and easy! I haven't had this good of a cupping session in a LONG time. Definitely will go back. The boss is awesome. Some notes. - Everyone is really nice! Like REALLY nice. - This isn't a squeeze in a quick service kind of place, give yourself plenty of time. I gave myself an extra hour and needed it. If you're going for the Starbucks prepackaged 50 minute massage; this isn't the place for you. - Generally I would say don't try to do same day scheduling. They're pretty busy with repeat customers and not all services are available all the time. I lucked out my first time. read more

7/24/21 No sign saying open, The windows are dark like no one's inside, A sign on the window, looks ripped off without pride, I called the phone number and much to my surprise, the place is open, but couldn't get inside. "You must make an appointment" said the woman on the phone. "I would take you as a cheerful new client, but already have two come to my castle. Please, please call ahead next time. Then I give you a massage that will blow your mind. I think to myself as I hang up the phone, I'll try here again when I am away from home. read more

Moon Lake Spa - 7/24/21 Place looks like it went out of business. - Reflexology Near Me - Vienna, Virginia

Easily my favorite spot to go and relax after a long work week! The facials are my favorite, and a back massage brings me back to life.

I received a massage here, and it was absolutely lovely. I'm tough to work on (I weight lift and do a lot of other athletic stuff), and the masseuse was able to handle me just fine. I left super relaxed and happy, which is rare for me! If I lived closer, this would totally be my go-to massage place. read more

Amazing! I made a last minute appointment for targeted therapy after pulling muscle in my neck/upper back. Massage was amazing and I felt better quickly. I will be back in the future and highly recommend! read more

I used to receive great massages here. Although the last massage I got here did not target the areas I wanted- despite asking the masseuse to target specific areas. *I booked a target therapeutic massage , not a full body massage (I paid extra for the target therapeutic massage). When I asked the masseuse to massage the specific area again, she didn't seem to understand me and proceeded to massage a different area and give me a full body massage. I unfortunately left with the same pain I came in with. I will be choosing another massage place, despite my long time service to this place. read more

This place was outstanding!!! Amazing experience from easy and friendly last minute booking, genuinely polite caring workers upon arrival. The massage and facial was incredible. Highly recommend the massage with a hydro facial add on after. A+ experience. read more

Have you ever experienced an event that allowed you to feel transported to another place? I can honestly say I during my visit to the Moon lake spa in Vienna VA , 503 Maple Ave W ,Vienna VA. Thea and Nina, the two staff members that worked with my Daughter and I, this evening were amazing. Nina worked with me, she is awesome!!!! i felt like i was in the orient with the beautiful scenery!!! read more

I searched the skincare line they use & the quality is great. Flora was wonderful. I signed up for their membership.

Beautiful spa! Very clean and fashion. My friend and I are first time visit, so enjoy all services! Definitely will be back read more

Moon Lake Spa - Reflexology Near Me - Vienna, Virginia

Used to receive great massages here with former masseuse, the new masseuses were not as reluctant to pain specific areas went in for. Overall, a very clean spot. read more

Fantastic massage by Mia - really great deep tissue work. The prices are extremely reasonable, the staff is friendly, and appointments are handled on time, no waiting around. You get a ton of bang for your buck here - definitely will be coming back. One of the best massages in the area! read more

I just left after a two hour massage with Moon and it was pure bliss. Went with a friend and both of us had a wonderful time and feel 1000 times better than when we walked in. Worth every penny and every second spent there. It was the highlight of my trip so far. read more

Just had a chance to visit this beautiful spa with Thea the most sweet girl Feel all my body get better will be come back read more

I had a terrible experience at Moon lake. My husband scheduled an appointment for me after reading great reviews on the web. When I reached the spa, I indicated I would like medium pressure for my massage. When the massage started the pressure was intense and high up on the scale and so I requested the masseuse that I'd like it lower and it then became extremely low pressure. When I let her know it needed to be a little more she took it all the way up again. So there was no consistency in the pressure that was applied. They have also badly bruised my back. The massage was painful to say the least and several times I had to stop myself from yelping in pain. Massage is supposed to be a relaxing experience for the most part but this was nothing close to it. I was grimacing in pain! I had confirmed before the massage had started if I could stop the massage if I don't like it and therapist said "of course". Midway when I requested to end the massage, massage therapist abruptly left. That was quite shocking for me. Things took a nose dive when I came out of my room and I was welcomed by an angry looking masseuse with her phone on the speaker. She angrily told me to speak with her manager. Then her manager basically went off on me asking why I didn't like the massage. When I told her it was painful and massage is supposed to help you to a certain extent, she got angry and then asked me the same question. It seemed like she didn't want to hear what I was honestly telling her. She would not let me talk! The masseuse was urging me to not leave until the manager showed up at property. I wasn't going to leave a bad review after a bad massage but the I'll treatment or rather harassment after the massage was uncalled for. The therapist was pointing her finger at me and angrily asking me "didn't you say you liked the pressure at one time? Didnt you?? Didn't you??" They wouldn't let me leave. I just left in disgust. What harassment! I will never go there again and will not recommend them at all! read more

Moon Lake Spa - Bruise on my back after massage - Reflexology Near Me - Vienna, Virginia

Another wonderful session at Moon Lake spa! Just enjoyed my birthday treat Luxury package with add on hydra facial and power mask. Eileen and Iris are amazing! Each one was meticulous about the service they provided and my comfort. Thea is welcoming and always happy to see me. These ladies are the best! Can't wait to come back next month - join the monthly massage service and see for yourself! read more

My fiancé and I came across a Groupon for a couple's massage at this location and booked it on a whim. We loved it. I also booked my pre-wedding wax and facial with them. Thea and Sue are quick, efficient and professional, and do a fantastic job! They left me feeling rejuvenated and relaxed. Definitely check this place out! read more

I am not a frequent review writer, but I really have to tell you all that Moon Lake Spa is a gem. Easy to get to, won't break the bank, and Thea is always so welcoming at reception! I have had several diffent therapists over a few years and have really enjoyed every massage I've had there. Eileen last weekend was particularly amazing. Lots of nice little details during the treatment that are appreciated. The atmosphere is very calming. I get there as often as I can! read more

Have been coming here on and off for a few years. The renovations are great, and new staff members are wonderful. I have been seeing Kanda every week for a couple of months now and she has been helping me address a number of problem areas. I have never felt better! read more

I'm so glad I discovered this spa!! Phea and the rest of the employees are so AMAZING! I became a client and when my friend was getting married, this spa was the first place I thought of to pamper the bride and bridesmaids!! Phea made it so easy to coordinate and she took care of everything!! We had a total of 9 girls and everything went so smoothly! The bride and bridesmaids were so impressed!! It was a great time!! THANK YOHE EVERYONE FOR MAKING US FEEL PAMPERED! read more

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I felt hesitant giving two stars b/c the staff accommodated a last minute appointment on a Saturday, but I have had many massages at different locations and this was probably the most uncomfortable experience. I was grimacing in discomfort at least half the time I was on the table (she was digging in with her elbows and not in the right places). I had to ask her to be more gentle a couple of times and it wasn't until the last 10-15 minutes that it felt more relaxing. I don't think these are licensed massage therapists, and I should have asked beforehand, but usually with my licensed therapists I feel that they have a better understanding of the human body and different muscle groups. In addition, this masseuse (Moon), had a ring on one hand (I felt it a few times and have the evidence for it on my back) AND she took TWO phone calls during my massage time, while she was working on me, walked out once to talk to an individual in the main space and came back to continue her work. I felt bruised up and still feel that way.... She may have released some knots in my back, released some of the tightness, but still prefer it being done in a way that didn't feel bruising and leave me so sore. Will be going back to my regular therapist. read more

Wow just wow!!! Moonlake has had a MAJOR glow-up - as did I after having a massage with one of their new massage therapists. They've moved downstairs and are offering (REALLY GOOD) massages, facials, and probably more. It's a bit pricier now, still reasonable but wanted to give a fair warning. Trust me it's worth it! read more

Amazing experience at Moon Lake Spa! Easy to make an appointment and affordable prices. I had a prenatal appointment with Ora and she was super attentive. I felt very relaxed and comfortable from start to finish. Thea was also great to work with, she was very accommodating and flexible due to last minute changes. Definitely recommend to friends, family and others! read more

I was looking for an affordable massage where I can come weekly and I stumbled upon this gem. I've had a Swedish and Thai massage at this place and I preferred the Swedish massage for $60 for an hour. Therapists are attentive and can communicate plus after your 10th visit you get $30 off. I will be by to try the 2 hour massage since I really enjoyed their services. read more

Linda is really amazing! I am a computer engineer with chronical pain on shoulder and lower back for years. I felt very relax and almost all pains have left away just after her therapy massage. I would like to have a massage like this once a week. read more

I went to this place because I had some back problems from being hunched over a desk often. The spa is very clean and the staff were incredibly nice. The service was amazing and my back feels so much better, they really got out all the knots. I would definitely come back again and recommend this place to everyone! read more

Reopened and great as always! Clean and friendly service that has the nicest therapists who are strong and thorough. Makes me want to go everyday. And for just $35 for a foot massage, I try to go almost all the time. Everyone wears masks, therapists clean everything, and wear new gloves always. read more

Wanted to love this place, and had received an excellent referral from a trusted source, super convenient location and seemingly reasonable member pricing... however my experience was so unpleasant. I tried to discuss further with staff, but they were more interested in arguing than heeding feedback. So, instead, here we are. I tried booking via phone and online as I wanted to make sure I did so correctly for my first visit. I found an intro package for two as new clients. I was able to confirm by phone after a few rounds of phone tag (person who answered was in an appointment, or at home at 7pm so unable to see the schedule?), I was given verbal confirmation that I booked an appointment for two that could be updated to "deep tissue." I called the morning of to find out if we were going to be in same room or separate, and was told the same room was no issue. When I arrived we were given paper work to "finish quickly," and made our way to the tables. We were waiting several minutes before the service providers entered the room. While waiting we noticed loud beeping noises like construction (on a Sunday morning) and the same very short "relaxing music" loop playing via the speaker with someone's notifications abruptly pinging at random but consistent intervals. The staff were very vocal with pressure check in's during the beginning of the session. When we were able to finally work up to the deep pressure I was seeking... I was in heaven. That lasted a few glorious minutes. Then, without notice or communication- the service provider changed. I was keenly aware as I could suddenly feel a thumb nail or two(!!), and the pressure went WAY down, to cruise ship light. Additionally the new service provider worked on a specific body area for a disappointingly long time, that had *already* been the focus for 10+ minutes. This was very jarring and despite my multiple verbal communications, and requests to change the pressure- no consistent or reasonable change was made. The area's of concern as outlined on my paperwork were never addressed, despite verbal confirmation before the appointment. I tried explaining these items to the desk person immediately- and they offered a nominal discount. They explained showed me their internal schedule and that one of their regulars was off that day... yet why was this not communicated any of the times I confirmed via phone (included day of?!). Once I was able to process what happened, I realized the session honestly just stressed me out more than anything. In (yikes) two decades of receiving an array of body work and massage services in professional capacities, I've never experienced a change in service provider with no warning or reasonable explanation during my session. The next day I called to explain my position- as I was hoping to prevent this same situation from happening to someone else at the very least. The manager? was argumentative and not receptive to my feedback. Unfortunate. read more

Purchased Groupon for massage when making appointment was told that Groupon are only for new customers. I've checked the fine print and No where it's says only for new customers. It also says that you can purchase this every 30 days. Unfortunately this made a bad experience. Was not a good idea to have gone to their website to make a purchase before. Moon lake Spa try to work with your customer specially when there is so many places to choose from. read more