When evaluating a business, it's important to recognize the inherent challenges involved in its mission. Some ventures are straightforward, while others, like ensuring customer satisfaction in the planting of a new tree, are inherently complex. This complexity is where Moon Valley Nurseries distinguishes itself from typical tree nurseries. MVN not only sells trees but commits to the far more difficult task of ensuring that each tree is successfully planted to the purchaser's complete satisfaction. This higher level of commitment is fraught with variables: the size of the tree, the conditions of the planting site, and unforeseen complications such as existing irrigation systems. These variables make MVN's job significantly harder than just selling a tree. Naturally, this level of service demands a premium, but it's a justified expense given the ambitious promise MVN makes. The true measure of a business attempting such a challenging outcome isn't whether they deliver flawlessly every time. Even the best companies, in their pursuit of ambitious goals, will occasionally encounter hiccups. The real test lies in their response to these inevitable challenges. During my experience with MVN, we encountered a significant issue--an irrigation pipe was broken during the planting process. It's moments like these that reveal the true caliber of a business. MVN's response was exemplary. Their expertise and quick thinking were on full display, particularly the agility of the site foreman and the dedication of the planters. However, the real hero in this situation was Eric Chronert, the Quality Assurance Manager at the Blossom Valley location. Eric epitomizes the type of individual who stands on the front lines when things go wrong. It's in their hands that the promise of a business is either kept or broken. Eric ensured that the issue was resolved swiftly and to my complete satisfaction. His professionalism and commitment to customer satisfaction were paramount in turning a potentially frustrating experience into a positive one. I also want to acknowledge Peter Callahan for his assistance in helping us select our trees and for the enjoyable tour of the property in his golf cart. His knowledge and enthusiasm added a delightful personal touch to our visit. In conclusion, MVN earns a well-deserved five stars not merely for selling a beautiful tree but for their steadfast dedication to ensuring customer satisfaction amidst the challenges of delivering such a complex outcome. It's businesses like MVN, with people like Eric and Peter, that truly set the standard for excellence in customer service. read more

Im a contractor and I hate to go around multiple places for my landscaping jobs. I used to visit when it was evergreen and when it switched to moon valley I was very hesitant because I heard their prices were high. I came in around February and meet with Tony giacalone. He took me around and saw higher prices but the quality of material was the nicest I've ever seen. the prices I thought were high actu weren't because they included professional planting with the material. I told him I'm a contractor and I can plant myself. Tony took great care of me, got me amazing wholesale deals. moon valley had everything I need and all in one place. For last 6+ months moon valley is the only place I go and I always work with Tony. He is just very positive and i always have a great time with him picking out material, I have even used him to throw back ideas and do designs, so I make sure my jobs look the best. I personally want to thank Tony G and the El Cajon moon valley location for everything they do. Tony called me to let me know about Black Friday sales and I'm glad he did because they're even better deals than before. Contractor dream and even if your not a contractor I recommend giving him a call or visit, his recommendations and designs will get you the landscape of your dreams. read more

We recently visited this Moon Valley location in search of two new mature trees for our property. We met and worked with Anthony who was super knowledgeable, very helpful and a totally nice person to deal with. We eventually purchased our trees with Anthony and the entire process was a breeze. He helped us select the exact trees we wanted and made the arrangements for delivery. The crew came out the morning of our delivery date and they were amazing to watch - they worked together in complete harmony, each one knew exactly what they needed to do and the collective effort was simply seamless. Anthony was here to watch the process with us as well which we thought was another example of excellent and personable customer service. Our crew consisted of a Foreman, Esteban and a crew made up by Jaime, Saul & Victor. Not sure we will be in the market again soon for mature trees, as our property is well established now, but we've been sharing our experience with neighbors and family as we know the importance of a great and solid referral. Customer service like this is rare and we want to acknowledge these individuals who really impressed us. read more

I am usually to the point, and I can say Tony went above and beyond helping us. My wife and I were debating on the placement and type of trees. Tony was very knowledgeable and helped us narrow it down to the right plants for our back yard. He even made a trip out to our house to confirm the placement. We also had to adjust our order before delivery date and Tony was vey helpful in these crazy times. He makes you feel like part of the family and not trying to up sell which I greatly appreciate. When it came to the actual delivery date, Tony came out to verify everything. That being said, Brian the foreman took care of us. Along with George, Juan, Eduardo, and Jose the whole experience was very streamline. Overall I am pleased with my purchase and excited to watch my backyard grow into the paradise that I imagined. Thank you every one! read more

We spent a couple of hours working with our sales person, Mike Boehm, driving around the grounds to find the perfect trees for our home. We ended up purchasing 5 trees and were very happy once they were delivered and planted for us! We ended up purchasing the Pro Care plan to protect our investment and give our trees the best "upbringing" for their health and future. Yesterday, we had our first appointment with the arborist, Jerrod Jerabek, and are so very pleased with the level of skill, professionalism and patience with my questions. I am confident in the care he provided for the trees and in turn, for us as customers. Based on my experiences with both Mike and Jerrod, I'm absolutely ready to buy more trees! Highly recommend! read more

Due to wind I lost a large tree in my backyard. Seeing the advertisements for Moon Valley Nurseries I made the decision to pay them a visit for a tree replacement. Upon visiting their Blossom Valley location I was impressed by the organization of plant life and the cleanliness of the grounds. I selected my new 'tree' and arranged for delivery and planting. At delivery I was extremely impressed with the crew and Brian as the crew chief. The care the crew took in making sure that the planting was where I wanted it and that the new tree was standing straight. The after care instructions were concise and understandable. All in all, I was very pleased with this company and those associated therewith. read more

I selected Moon Valley Nursery in Blossom Valley to help with a complete landscaping project that I am tackling. I'm working with Ryan Nelson, one of Moon Valley's landscape professionals. Being a total novice at any type of landscaping, I am so grateful to have found a person who is willing to take the time to teach me about the trees and plants that I am planning to use. Ryan also gave me recommendations on the right plants for my area as well as valuable information on the care and feeding of what I have selected. Another benefit of working with Moon Valley is that they not only deliver, they will plant for you at no adding cost. This company is top notch with customer service next to none. read more

Hello I went to Moon Nurseries with some samples from my Red Tip Photinia. I was assisted by Jerrod Jerabek. He was very helpful in identifying the problem with my young hedge. It appeared to be suffering from a disease due to the damp area in which we live. He recommended fertilome fungicide spray. The application was simple enough. I was also recommended Moon Juice a fertilizer to help them bounce back from the damage caused by the disease. The times i have done business with Moon Nurseries they have always been professional and knowledgeable of the plants and products they recommend. I will continue doing business with them. Thanks Thomas read more

Tony spent a lot of time speaking with us about options, showing us trees on the lot, and making sure we got exactly what we wanted. He followed up with us to make sure everything made it home in good shape, and again several weeks later to see how the trees were doing after planting. He really made us feel taken care of as customer and we are so happy with the trees we got from Moon Valley! This location isn't the closest one to our house but we had such a good service experience with our rep we would definitely drive the extra distance to work with him again. read more

The entire process was such a wonderful experience. The staff was very knowledgeable and worked so well together as a team. Heather took the time to answer all of my questions, made suggestions based on my ideas, and took the time to help me every step of the way. She went above and beyond to ensure that I was well informed, happy with my purchases, and even to ensure that I was able to get started on my project right away. I am more than impressed by the service that I received today. Thank you to the Moon Valley Team! read more

Hi, I'm Steve Jesionka. My wife Bernice and I came to see Torin Sherman at Moon Valley Nursery on June 19, 2022. We needed to pick out an established tree for a problem area in our backyard. Torin helped us pick out a Crepe Myrtle tree with white flowers, very nice. Moon Valley has a huge selection of everything. Torin was very helpful. His customer service was excellent and his knowledge of tree growth and habits was top notch. You will not be disappointed if you go to Moon Valley Nursery in El Cajon. read more

I wrote a review on 11/28/23 about my recent experience with the Blossom Valley location. There was a response to my review from someone at Moon Valley saying they'd be in touch with me soon. So far, I've not heard from anyone and now the Moon Valley response has been deleted. Unless I actually receive a satisfactory solution to my complaint (gross overcharge for poor workmanship), I will be filing a complaint with the Attorney General's office next. Thank you! read more

I love Moon Valley Nursery in Blossom Valley. Their selection of plants suitable for the local area and customer service are exceptional. Heather Ludwig has helped me several times over the past few months and she is absolutely fantastic on all levels! She's super knowledgeable about everything in the nursery and listens. Somehow, she makes sense out of my chaos and I leave Moon Valley each time with everything I need at a reasonable price. Thanks, Moon Valley. read more

Over the past year we have purchased a number of trees from Moon Nurseries in Flinn Springs. Each time we go there, we have worked with Heather and she has been fantastic. She has always been patient working we us and showing us various trees as we try to determine what is best for our landscape/yard. I really appreciate Heather's knowledge and suggestions as we work through all of the possible options. Moon Nurseries has a customer for life. read more

Garet Weinstein was an amazing salesman. He was very helpful while we picked our trees. And Brian Coville and his planting crew treated our trees very carefully to make sure that they arrived with no damage and planted them and showed us how to care for them and helped us understand what was going on with some of our other fruit trees in our yard. We will be recommending Moon valley Nursery to all of our family and friends. Julia Perez read more

We bought 6 trees... that needed planting on our ranch. Some ideally on banks. Jerrod J and his crew were professional, knowledgeable, safe ... They offered advice for improving locations, sites for the trees, ideas to best support the trees requirements for success, how to manage watering and establishment timelines. Truly amazing how they worked together... not to mention skillful truck maneuvering. Highly recommend this nursery. read more

First time to location since it changed to Moon Vallley. I was blown away with the difference in service. I was welcomed by some of the employees, everyone in the office were very approachable. I immediately felt welcome. I was helped by Anthony G. His knowledge of the products and service left me impressed. Just an awesone experience, can't say enough great things. I'll definitely be be back in the near future! read more

I bought seven Strawberry Tress from Moon Valley Nurseries. The Trees' were delivered and planted under the supervision of MR. Esteban Chavez. He and his crews did a very professional job in planting all seven Strawbery Tress and they cleaned the areas after they were done. I highly recommend Mr. Esteban Chavez and his crew to anyone who wishes to have Tress bought from Moon Nursery planted in their property! read more

My first time to Moon Valley (formerly Evergreen) Nursery. The guys there were really great. I promised to give them a good review because they gave me some free veggie plants. The cauliflower and bean plants are doing great in my garden. I saw that the nursery had large trees in boxes that were marked down in price quite a bit. If you need big plants for your yard, it looks like this is the place to go. read more