Repaired my dishwasher in a short amount of time and did the job efficiently great service highly…read morerecommend this place

After a 30 year career in the BBB I vetted Shay trying to help my sister find an ethical and…read moreskilled repair person to fix a 20-year-old washer. I just knew from talking with Shay that he not only knew what he was doing but that he was an ethical person. Up front I he told me the risk of what a repair might cost; how there might have to be a second service call, etc. He told me the risk of my diagnosis of the problem could be wrong, etc. And in spite of all that I recommended him to my sister for this repair. And even though he has a wide service area, he fit my sister in for a same day call. And my diagnosis of the problem was wrong. But that did not deter him from his original estimate of cost. I actually wish there were more stars to give Superior Appliance and Shay.

Amazing appliance repair company!…read more They do exactly what they promise. We had a problem with our newly out of warranty Whirlpool stoce: the door hinge was stuck. They gave us a date and 2 hour window for their repair guy to come by, and he called us when he was 30 minutes away. The part needed to be ordered so he gave us the exact amount to get it installed. We only paid for his time and 2 weeks later the stove was fixed. Prompt, accurate and honest, does it get any better?

The owner (as he announced himeslf to me) made the service call for my stove himself (a couple few…read morelate expected to say the least). He was very nice and respectful when he finally showed up. However, the service was never rendered. It was fine because he said he that he would reach out to someone the could provide the service that was needed (and this didn't materialized either because I never heard from this so-called different repairman.) I can't fault "Americare Appliance Reair" for that (I don't think?) What I can fault is him for allowing me to pay him to simply reverse my dryer door (while he was already at my place.) A task that seemed quite simple to do, it although also seemed to stumped is personal abilities. After awhile he said that he needed to get a different bracket from his shop and that he would be by my place early in the morning to finish the job. He answered one phone call from me in the morning but never showed up to finish reversing the door (while he left all of the parts scattered about.) He would not answer or returned any more calls (not even before I submitted the review.) I sent several (friendly) courteous messages (during this time) but to no avail. I waited numerous weeks before submitting my review of this small business owner (to give him the "benefit of the doubt" to make himself whole.) I finally realized the he didn't know what he was doing when I googled my dryer's model number (and watched the video on YouTube. Everything that he needed to do for the job was actually provided on the dryer. He didn't need to get a different bracket at all. He just didn't he know what he was doing for all intents and purposes. I watched the video and troubleshooted the rest for myself. He really should feel bad and should mail my money back to me? I sure he that understands that is was wrong and that you all dailed into these reviews... good luck to you all.

Sean was very prompt. Called him at 11:00 am and he was here by 3:30 pm. Diagnosed our problem…read morequickly. Part was needed that I ran to pick up since he had other calls to make. And even though I told him that he could come back the next day, he returned at 7:00 pm and did the repairs very quickly. Definitely recommend!

Sean was great. He came right away…read more He vey helpful and polite. He was wonderful. He fixed our stove quickly. He also fixed our refrigerator as well. We will use him every time we hep. with our appliances.

Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

My home refrigerator stopped working. Only frost crystals! Moved everything into coolers with ice…read more Went to YELP, found Keitz, called and spoke with Arlene. She fit me into schedule quickly. Shane showed up on time and in 15 minutes found the issue. Took an hour to unclog the defrost line, a common problem. Shane was awesome, highly recommended. They are now my "go to" for appliance repair. He even suggested brands and models in case I need to buy new. For now my 25 year old GE is running great. Thank you. Jay P, Highland, MI

I'm sixty years old came to my house told me it was the heat igniter they came out to my home…read morecharged me 268.00 for this came home that night and no heat again closed till Monday so I guess I will have no heat until Monday I'm going to get my money back or all call channel four news .

I called yesterday for an appointment and I had a very pleasant young man, Chandler, here. He…read morecalled me before arrival and diagnosed my problem. I am very happy with his performance and price. One year ago, I had a different problem and I called GE, and I was not very happy with their performance. I'm waiting for the part to come in and be installed. So far, so good. Thank you.

They are not to be trusted!! They said it would take 3 to 5…read moredays to get the part but wanted to get paid upfront $300.01 8 days go bye and they would not call me back! So I called my credit card and turned them in! Don't use this company!

Dan arrived on-time and ready to work. Gas range top was swiftly repaired…read more Will I use Dan again? Yes

DO NOT WASTE YOUR TIME!! I called Dan to look at my subzero…read morerefrigerator and he came by and spent 5 mins telling me what to do. He didn't have a step stool, so I let him use mine. He told me nothing wrong with the fridge and I only needed to clean my condenser, I told him to do it and he said he did NOT have a vacuum! WHAT?? How does a repairman not have basic tools to clean a condenser? I did clean it and the fridge is still not working, I'm calling a real repairman. Lost $100 in 5 mins for NOTHING!!!

John at Maple Appliance Service was able to come quickly, diagnose the problem with our dryer…read moreimmediately and repair it just as quickly. Have used them in the past with equal satisfaction. Highly recommend.

Call this morning was able to get same day appt.. 20 yr old dryer not heating. Gave model # and…read moreissue when I call in. Tech (John) was prepared with part and was able to repair and get me back on task. We have housed Maple over the years always happy with service.

If I could give Pro Tech zero stars, I would. I had a contract with American Home Shield, and my…read moreThermador cooktop electronic ignition sparks after using the oven. Pro Tech was the THIRD repair service AMS sent out, and like the others, their technician said the range was not repairable. Technician seemed nice and seemed competent (although he spent less than 5 minutes looking at my range), so that was not the issue. He may even be the owner and perhaps the ONLY technician, for all I know. In any event, repeated calls to American Home Shield got me the same story - they were waiting to hear from Pro Tech, and that they had tried repeatedly to contact them via phone, email, and "the system" to sign off on replacement of my range. I have called Pro Tech no less than EIGHT times, getting voicemail every time, except once, leaving my name, number, reason for call and all but BEGGING them to call me back. The ONE time I actually spoke to a woman who identified herself as the "office manager," (owner's wife?), she PROMISED me she would get back to me by the end of business that day. That day was EIGHT days ago, and I have since left an additional 4 or 5 voicemails with no return call. At this point, I almost wonder if this company has some special arrangement with American Home Shield to deny customers resolution of their problems, hoping they will get tired of chasing both and forget about it. I won't forget about it and will continue chasing both. If honesty and customer service are important to you, steer clear of Pro Tech!!!

Zero stars!!!! These people are absolute scum bags and…read morethieves. We ordered a $400 part to repair an appliance, and they strung us along for almost 8 weeks with no delivery or even an estimated time of delivery. We disputed the charge with our credit card company, and the company provided FALSE documentation to fight back. Disgusting LIARS.