Repaired my dishwasher in a short amount of time and did the job efficiently great service highly…read morerecommend this place

After a 30 year career in the BBB I vetted Shay trying to help my sister find an ethical and…read moreskilled repair person to fix a 20-year-old washer. I just knew from talking with Shay that he not only knew what he was doing but that he was an ethical person. Up front I he told me the risk of what a repair might cost; how there might have to be a second service call, etc. He told me the risk of my diagnosis of the problem could be wrong, etc. And in spite of all that I recommended him to my sister for this repair. And even though he has a wide service area, he fit my sister in for a same day call. And my diagnosis of the problem was wrong. But that did not deter him from his original estimate of cost. I actually wish there were more stars to give Superior Appliance and Shay.

My home refrigerator stopped working. Only frost crystals! Moved everything into coolers with ice…read more Went to YELP, found Keitz, called and spoke with Arlene. She fit me into schedule quickly. Shane showed up on time and in 15 minutes found the issue. Took an hour to unclog the defrost line, a common problem. Shane was awesome, highly recommended. They are now my "go to" for appliance repair. He even suggested brands and models in case I need to buy new. For now my 25 year old GE is running great. Thank you. Jay P, Highland, MI

I heard long ago that an old trick is to gain your trust by pointing at rust at the bottom of the…read moreheat exchanger and frighten you into believing that it's leaking carbon monoxide and that your family will die tonight. Kreitz played that game right to the letter. What's actually occurring is (according to three trusted sources) that your A/C got low on freon, this causes water to condense and freeze. When the freon is fixed, the ice melts, which causes a little rust, and it's all perfectly harmless. He also needed a week to replace my furnace (it was 40 years old). I looked up his business address on Google Maps/Street View (try it). I tried repeatedly for four days to speak to someone about cancelling my appointment but could never get anyone to answer the phone. Worst of all, the old man's son was tagging along, so he's being taught this scheme. If we hadn't had to wait so long, or if he would have just loaned us a small space heater to get us through the cold nights, we might have had Kreitz do the job. Instead, I went to Home Depot to buy a heater. While I was there, a contractor happened to ask me as I was walking by, "Would you like a quote on a furnace?" Instead of a one-man home-based operation, I dealt with a large professional state-wide organization. The whole thing was over in less than 48 hours and on a Saturday. I paid more there. But the fact is I need reliable, long-term support and satisfaction for decades to come, not a lowball price. And a reliable furnace. And they gave me a very nice Nest thermostat.

Sean was very prompt. Called him at 11:00 am and he was here by 3:30 pm. Diagnosed our problem…read morequickly. Part was needed that I ran to pick up since he had other calls to make. And even though I told him that he could come back the next day, he returned at 7:00 pm and did the repairs very quickly. Definitely recommend!

Sean was great. He came right away…read more He vey helpful and polite. He was wonderful. He fixed our stove quickly. He also fixed our refrigerator as well. We will use him every time we hep. with our appliances.

I am beyond please with the service Dave provided today on my stove. He diagnosed and fixed the…read moreproblem in under 20 mins. Super nice and professional guy. I HIGHLY recommend this company and the knowledgeable service tech who work there.

The owner (as he announced himeslf to me) made the service call for my stove himself (a couple few…read morelate expected to say the least). He was very nice and respectful when he finally showed up. However, the service was never rendered. It was fine because he said he that he would reach out to someone the could provide the service that was needed (and this didn't materialized either because I never heard from this so-called different repairman.) I can't fault "Americare Appliance Reair" for that (I don't think?) What I can fault is him for allowing me to pay him to simply reverse my dryer door (while he was already at my place.) A task that seemed quite simple to do, it although also seemed to stumped is personal abilities. After awhile he said that he needed to get a different bracket from his shop and that he would be by my place early in the morning to finish the job. He answered one phone call from me in the morning but never showed up to finish reversing the door (while he left all of the parts scattered about.) He would not answer or returned any more calls (not even before I submitted the review.) I sent several (friendly) courteous messages (during this time) but to no avail. I waited numerous weeks before submitting my review of this small business owner (to give him the "benefit of the doubt" to make himself whole.) I finally realized the he didn't know what he was doing when I googled my dryer's model number (and watched the video on YouTube. Everything that he needed to do for the job was actually provided on the dryer. He didn't need to get a different bracket at all. He just didn't he know what he was doing for all intents and purposes. I watched the video and troubleshooted the rest for myself. He really should feel bad and should mail my money back to me? I sure he that understands that is was wrong and that you all dailed into these reviews... good luck to you all.

Was just starting the shopping process and Lorie was so helpful. the install crew of Caine and…read moreKirk were amazing. GREAT place to shop and they do repair services! go find that at Home Depot......

From the owner: Since 1977 Carl’s Appliance has been family owned and operated. Carl has focused on building his…read morebusiness for the community. Taking care of his customers not only through the buying experience with his no pressure Sales Representatives but, also providing a Professional Installation Crew to install your investment. Carl takes great pride in his quality appliance repair service with Factory Certified Service Technicians. For all the DIY customers out there contact our parts department for all your appliance repair parts needs. Carl’s Appliance is a local small business that is here for you! Being a member of the “BrandSource Buying Group” we can offer competitive prices on high quality brands featuring Speed Queen, Kitchen Aid, Whirlpool, Maytag, Amana, Frigidaire, Frigidaire Gallery, Frigidaire Professional, Sharp, Broan, LG, Bosch, Thor and more. Carl’s Appliance was voted “Michigan BrandSource Dealer of The Year” and “The Best Place to Buy Appliances in Genesee, Lapeer, and Northern Oakland Counties” by The Flint Journal Survey!!

Needed service on our refrigerator and oven. It was two difficult tasks but was completed very…read morecompetently by the service technician, Calvin. He was polite, pleasant, methodical, a good problem solver and patient with the two senior customers. We were very satisfied.

Called this morning because mu GE refrigerator was not blowing cold enough air into the main…read morecabinet. Michelle told me they were working on a full schedule but would do what she could to at least get the technicians out to take a look at it. She called back later and said they were on their way. John and Calvin got here, ran all kinds of tests, took the covers off the front and back, checked to make sure everything was working as it should be, and then figured out that the cold air from the freezer wasn't making it down into the cabinet because the wife had piled and packed the freezer full of stuff, blocking off the cold air fan. After they put everything back together and buttoned everything up, the difference was amazing. They never tried to sell me any parts I didn't need, were extremity courteous, and very knowledgeable about their line of work. All I paid for was the service call. I HIGHLY recommend Moonglow appliance repair of Milford, Michigan!

They came and "repaired" my oven. But then the oven still would not function correctly. They would…read morenot send the repairman back out without a fee. Used to be that the repairman would do a thorough job. I called them because I know nothing about gas oven repair. Not to be trusted to back up their work.

Called to get our dishwasher fixed, was told it was the heating element when he came out on 1/28,…read morecame back to install new heating element 2/3. Ran dishwasher same problem. Called same day, he couldn't return until today 2/11. Replaced the ground fault outlet, ran dishwasher same problem. Called immediately to see if he can come back today. Was told no and that someone will get back to me at some time, no idea when, but I guess I just have to wait???? No working dishwasher, 2 days off of work and no idea when or if they can repair it. $400 I should have just bought a new dishwasher. I'd look elsewhere if you want it fixed.

Derek H. was my technician, he was professional and polite. He fixed my dishwasher quickly and…read moredidn't leave a mess behind. Cons: slow to get an appointment and a huge window of time to wait. 8am-5pm.

We contacted this company because our appliance provided an error code. When we scheduled the…read moreservice call ,we told the person that answered the phone, what the error code number was assuming this was the problem and they would bring the part. The tech arrived saw the code displayed and said they needed to order the part. He did not look any further at the appliance to make sure this was the issue. Between the service call and the part it was around $300.00 for the first visit. The part was ordered. The company contacted us to let us know the part was in, but unlike what the tech told us (he could put the part in the following week), there was no time available, so we had to wait an additional week. On the day of the service call, (second visit), the part was put in only to be told, the appliance still wasn't working, and we needed an another part for an an additional $300.00. We did not go ahead with the additional part. To say we are disappointed, is an understatement. If the tech would have looked at our appliance at the first visit, perhaps, he might have better diagnosed our problem. I would not recommend this company. My advice is to look for another company. We are now stuck with an appliance that had a new part installed and doesn't work. We are out $300 dollars and without the appliance working. I wish we would have read the reviews, (Brian K and Arthur EW), prior to contacting this company. My advice is to look for another company.

My LG gas dryer stopped heating up and I had exhausted my own personal skills to fix it. I called…read moreMoonglow and they scheduled someone to come out the next day (I did have to reschedule once, and it worked out). They showed up early in the time slot, notified me of the problem and the price, and I later agreed (after some thought and research) to have the part ordered. They had the part and returned and had it fixed. Overall, I received good service, and I am happy with the results. The technician Zach was pleasant.

Unreliable, They give 4 hour window but if repairmen running late no one calls to let you know…read more Repairmen does not call you. Office closes at 5pm. Finally I had to call AHS to have the vendor change. I do not recommend.

Need to sell parts over the counter. Not everyone needs a technician when you're a technician.read more

I had scheduling issues and gave 3 stars. Since I received a phone call asking what the issue was…read more The very nice lady helped rescue sooner to complete repair and offered me a discount fir my inconvenience. Thanks so much.