Unprofessional, no one ever answers the phone. It takes around 9 to 12 weeks to get a autism test…read moreresult back. Come to find out that Matthew Davis doesn't use the correct testing that is current And when you call to inquire about your results, they tell you, oh well, he's still working on it. He handwrites everything in the day and age, where everything is done on the computer. I know multiple people who have said that they have gone in for autism evaluation.And all four women, including myself, have been diagnosed with just p.T.Sd and told our other diagnosis are not accurate that we don't have the things that we have been diagnosed with for twenty years

I do not recommend Heartstrings Mental Health and Wellness, LLC based on our experience at the…read moreLondon location. My son had a psychological testing appointment scheduled for 1:00 PM on May 26 after waiting approximately 5-6 months to be seen (scheduled December 17, 2025) Prior to his appointment, we completed numerous forms and questionnaires. We arrived 15 minutes early, only to be given additional paperwork and assessments to complete. Although the appointment was scheduled from 1:00 PM to 3:00 PM, my son was not called back until around 1:30 PM. His appointment with Matthew Davis lasted only about 30 minutes. As a parent seeking answers for my child, I was extremely disappointed. I even offered to show videos of my son's stimming behaviors because I believed they could provide valuable information during the evaluation process. Matthew declined to view them. To provide some background, my son is 5 years old and will soon be 6. We originally had an evaluation scheduled through UK HealthCare during the COVID-19 pandemic, but the appointment was repeatedly rescheduled due to pandemic-related limitations. At that time, we chose to wait and see whether some of our concerns would resolve as he matured. Regardless of any diagnosis, he has always been--and will always be--our son, and our love and support for him are unconditional. However, as he has grown older and entered school, it has become increasingly important for us to obtain answers so we can better understand his needs, support his learning, advocate for appropriate resources, and help him succeed both academically and socially. Our goal has never been to obtain a specific diagnosis, but rather to gain a clearer understanding of how to best support our child. Because of that, I have a difficult time understanding how meaningful conclusions can be reached regarding a possible autism spectrum diagnosis after spending only 30 minutes with a child, especially when the scheduled testing window was two hours long and we had waited months for the appointment. My ex-husband and I were not seeking a particular diagnosis--we simply wanted answers that could help our son moving forward. I contacted the office on Thursday (5/28)to express my concerns. I was told the office manager was unavailable, but the receptionist assured me my concerns would be passed along. After receiving no response, I called again on Monday (6/1) and was told someone would contact me that day. The office manager, Sam, eventually called and listened to my concerns, stating she would speak with Matthew and call me back. Unfortunately, I never received that follow-up call as on today 6/18. To be clear, the testing results have not yet been provided, so this review has nothing to do with whether I agree or disagree with the outcome. My concerns are entirely about the process, the limited amount of time spent with my child, and the lack of follow-through regarding my complaints. Ultimately, I decided to schedule a new evaluation elsewhere because I want a provider who takes the time necessary to thoroughly assess my child. I spent more time completing paperwork than the evaluator spent interacting with my son. The entire experience felt like a waste of time after waiting months for the appointment. I also intend to contact my insurance company to ensure billing accurately reflects the services that were actually provided and the time allowed to my son that day. Most importantly, this is my child. As his parent, I will always advocate for him when something does not feel right, and this experience left me with serious concerns about the evaluation process and the level of communication provided afterward.

Missed a appointment cause my phone messed up didn't know when it was and they will not let me…read morereschedule I wouldn't recommend going to this dentist office

I was a little disappointed when I sat in the waiting area for 30 mins only to be asked to…read morereschedule my appointment because I had my children with me. I was getting X-rays that day, some parents don't have the privilege of having a babysitter or someone to go with them to appointments. I was expecting some compassion maybe, or understanding. My kids could have easily sat in the hallway for 3 mins on my phone playing games while I got the X-ray.

I had put in 5 stars months ago and look it up again and saw that my actual review was gone and it…read moresaid that I had put in 1 star. That's pretty ridiculous.

I was a new patient in agony, arrived well in advance of my apt, filled out paperwork and proceeded…read moreto wait. Well over an hour later I inquired to the receptionist as to how much longer. She stated that there was one nurse for new patients and that it would be at least another hour. Why don't they schedule accordingly? If I sat in those waiting room chairs any longer I would have been unable to walk so I told them I had to leave. I would advise everyone to avoid this uncaring, overbooking office. Pathetic.

This is a doctor that truly cares about his patients and goes the extra mile to make sure they are…read morehealthy. I truly believe that by doing so he saved my life. A simple chest exray led me to a CT scan follow up on these showed stage 1,cancer in 2 different places. He referred me to different doctors. 3 in all. 3 surgeries later and I am cancer free. As I said Dr Clifford Mathews saved my life and his support and positive attitude helped me through the roughest time of my life. God bless this wonderful man. Best Dr I've ever had.

Dr. Ball is one of the most professional health care providers I have been to. Her facility is…read morealways sparkling clean, her staff is very friendly. Dr. Ball has always spent as much time as needed to explain all considerations when examining my eyes. They are very easy to work with, scheduling is easy, and my prescriptions have always been accurate.

The only saving grace for this eye doctor is her very friendly staff. She is not professional…read more She tried to rush to get my family and I out. She closes at 6 but we got out at 6:30 PM. She was very rude toward my mother-in-law when she discovered her cataracts. She told me that since I had been to Visionworks she would assume that I am ignorant of how eye doctors work. Also, her husband kept coming into her office and interrupted her. This put her behind along with scheduling 3 people at once. Also, she was hateful when she told me that I had the beginnings of macular degeneration due to diabetes. I would not recommend her.

Rude office staff, rude provider, don't waste your time here, pick another urgent care unless you…read moreenjoy being talked down to and then have previous decisions thrown in your face. Unprofessional all around. Provider claims "this is just how she talks" while being short with an aggressive tone like I'm stupid or something. Highly do not recommend.

Excellent service! Tommie Fields is the best and takes care of my whole family! All of the staff…read moreand the facility are wonderful!