I see so many 1-star reviews on this page, so my 5-star review is definitely an outlier! Well, I…read moretruly had a very positive experience with Duquesne Light. For over 100 years, Duquesne Light has provided electricity to customers in Allegheny and Beaver counties. For several years, I have purchased electricity from them, and I experienced no major problems. My first major experience with Duquesne Light occurred last week, when the electricity in much of my house went out. I called the company's customer service department, and a representative answered the phone in about one minute. The representative said that she saw nothing wrong with my service, but she put in a ticket for a technician to visit my house to investigate the problem. In less than one hour, a technician arrived, and he said that a wire in the ground was likely damaged. He requested that two other technicians arrive to repair the wire. In less than one hour, those other two technicians arrived. They dug a 3-foot-deep hole in my yard to expose a damaged wire, and they repaired the wire. I did not have to pay them any money. All four of these employees at Duquesne Light provided extremely timely and courteous customer service. I felt very surprised and impressed by their responsiveness. I now have electricity, and I feel very happy with this company.

As usual the power is out. Wind? Power goes out. Rain? Power goes out. Sun? Power goes out. Nothing…read moreever appears to be done to improve service. The only thing they seem to do is break fix and appear to be grossly understaffed for that. I remember service being this bad over 30 years ago so that's progress I guess. They have a monopoly and they know it so why do anything? Any complaints fall on deaf ears or are deflected by blaming someone else or nature.

The company owes me a refund - my mom passed away two years ago. I have been paying the bill for…read morethree years - both are names are on the bill. They past the refund on to a company that issues credit cards - it is in my mom's name. I called them several times and was told to talk to the other company. The refund is basically in limbo and I spent three hours on the phone with West Penn and asked for employee numbers and a confirmation number - I was told to hold on and then a recording came on and then the system hung up. I was given the number and address for the public utility commission by their employees but they were wrong. I am very frustrated.

I hope I'm giving credit where credit is due. I received a box in the mail from my power company…read moreand I just had to get on to give them a thumbs up. I think it was meant to help save energy, but it was so nice and filled with light bulbs and other things I hate going to the store to buy. Very nice!

I contacted them to do work snd they showed up to give an estimate and never called back. I calked…read morethem again and asked if someone could return my call regarding the work and they never called. I guess they have too much work. Very unprofessional

This is a horrible company,I called them Tuesday I had problems with my electric, they said they…read morewould tell the technician to call me, he never did, I called them three times that day, nothing, the next day the same thing.happened, even the office worker didn't know why, she said she had us down for urgent, please. Please don't waste your time on this business, there no good all your get is stress trying to deal with this business my name is Betty from curwensville

Dominion Transmission, Inc., headquartered in Richmond, VA is the interstate gas transmission…read moresubsidiary of Dominion. The company is primarily a provider of gas transportation and storage services. Dominion operates one of the largest underground natural gas storage systems in the United States with links to other major pipelines and to markets in the Midwest, Mid-Atlantic and Northeast regions of the United States. Dominion maintains 7,800 miles of pipeline in six states -- Ohio, West Virginia, Pennsylvania, New York, Maryland and Virginia. DTI stores and transports large quantities of natural gas for large customers, such as major utilities and power plants. Dominion Transmission also is a producer and supplier of natural gas liquids at facilities in West Virginia and Maryland.

Big thank you to technician that was at my home twice this week. Mike was very thorough,…read moreknowledgeable and friendly. He seems to enjoy his job and explained the how's and why's of everything throughout his service call! Hang on to this one National Fuel!!!

I heard a noise in my basement. The night before I thought I smelled gas. I went to the basement…read moreand the hot water tank was leaking all over the floor. I'm old and I was afraid. My landlord wouldn't answer. I called NFG. Within 15 minutes the guy was here. To make a long story short, this man shut down my water heater, checked every gas line in the house. My hot water tank is trashed. Hopefully my land lord will at least return one of my calls and fix it. This repairman was so nice and efficent. I could not ask for more. Thank you to him and NFG. Judy

Nat Fuel stands heads and tails over all other utility companies. First yiu get a person in under…read more10 hours, (really a couple minutes). Their employees care and want to take care of you quickly and professionally. Just a good company and you can rely on them.

From the owner: Serving Customers in Northwestern Pennsylvania…read more National Fuel Gas Distribution Corporation sells or transports natural gas to more than 740,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. Whenever you have a question, problem or a complaint about your gas service or bill please call us. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call. For gas emergencies, call: 1-800-444-3130, 24 hours a day, 7 days a week. Customers with hearing or speech difficulties: Electronic display (TTY or teletypewriter) at 7-1-1. Please note: You will need to provide the relay operator with the gas emergencies phone number provided above. For general questions regarding gas service or bill: 7:00 a.m. - 6:00 p.m. Monday through Friday (excluding holidays), New York Buffalo Area: (716) 686-6123, Outside Buffalo: 1-800-365-3234. Before You Dig Please Call: Before You Dig-NY: 811 or 1-800-962-7962, Before You Dig-PA: 811 or 1-800-242-1776. If you have a question or concern, you can visit one of our centralized Customer Assistance Centers which are staffed with experienced representatives who can answer your service and billing-related questions. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York.

I am a local Business owner and also a residential customer. And I must say I speak with this…read moreCustomer service team often at least once a month for multi properties and the service and kindness from the Staff doesn't go unnoticed!! You folks really do a great Job handling your clients!! Keep up the Great Work!! Thank you Mara today for your pleasant attitude and focus on getting me the correct information!

Thus business sucks! The do not have an efficient emergency system…read more They dont tell you about outages or emergencies. It is the dead of winter and no water. i am highly upset. Other utilities put a recording on when yhere is ab outage. This is bull---- tell us when us when can we expect water.