If you are moving to Pittsburgh, be aware of what you are getting if Duquesne Light is your electric provider. Rates are high. Power goes out frequently. The only thing they are good at is making excuses. They have a monopoly, so they know that no matter how they treat their customers, they are stuck with them. After last Aprils fiasco, you might have thought there would be changes. Well, here we are again. The only thing that changed was a rate increase. Truly disgusting. read more

I have lived in location for 30 years, in last 4 years the number of outages have increased substantially. Give them a ZERO!!!

We have gone 9 days without power and their status still says "awaiting dispatch"! WTF! They came yesterday afternoon to our neighborhood, parked their utility trucks and just left for the day. An absolute joke. Their disaster management policies are not existing and a complete joke! Stay away from them and take your electricity needs somewhere else. read more

We had an absolutely terrible experience with this company! Our power went out on Friday at 7:10pm, it wasn't restored until Tuesday at 530pm. We had to discard all of our food, my husband and I were extremely cold. I was constantly checking the outage area for our neighborhood. The outage was constantly not being updated for our area. I believe our power should have been restored much earlier instead of four and one half days. Duquesne Light employees probable never experience this was an absolutely terrible experience. read more

The absolute worse power company. Trying to get powers restored including 3 communication lines that literally hang so low in my front yard tha my 10 year daughter can actually reach up and touch the bottom one. I have called them twice with no response other than we will send somebody. Been 3 weeks with nothing meaning the lines not my power. read more

A TERRIBLE company. TERRIBLE service. Power goes out over wind or a bit of bad weather. Stays off for half of a month, can't give Adequate times of when it will be restored or someone will be dispatched. Joke of a company. I have a medical condition where I cannot use my equipment with out electricity. They still cannot give me a proper response. If I had the option, I would go somewhere else. read more

Horrible customer service, poor response time, unreliable service, high rates. Just an overall poor experience dealing with them.

Have had to speak with the customer service department twice in the past week and they were fantastic. I don't know if my problem will be solved quite yet but they were very understanding and listened to my concerns about a rotting tree that is on the power lines to my house. I know people only report things to them when they are probably in a really bad situation and it may not seem like they care but my experiences the last week were quite the opposite. read more

Shayla was very helpful in answering my questions. She was kind and warm on the phone and I felt my concerns were taken care of.

This company is scamming it's customers and doing so blatantly. Two years ago, I had my set at 62 degrees all summer. Last summer my AC was set at 75 degrees. This summer my AC has been set at 83 degree. I under that raise rates in the summer to price gouge us, but they are claiming that my meter reading is actual and not an estimate. I find this hard to believe, since my bill has gone up each summer while my usage has not! Find a different supplier if you have the choice! This company is pathetic. read more

Before moving to the Pittsburgh area, I had never lost power for longer than 10 minutes in my life, which was the result of Hurricane Irene, a category 3 storm. After moving to the Pittsburgh area, I quickly realized the electrical infrastructure here is comparable to what I can only imagine Cambodia's or North Korea's would be like. It is quite literally a 3rd world country atmosphere up here. When I return home to no electricity, I don't even bat an eye anymore, it's just expected. Duquesne Light is a great example of another unethical and underserving monopoly that doesn't care a lick about their consumer. Unfortunately, nothing will ever come from this review, just like nothing will ever come from their services. read more

I have lived in my house for around 3 years now and if I knew back then how bad duquesne light is I never would have moved here. We lose power almost every other day. You try to call them and have to go through the maze of a phone system just to talk with someone who honestly has no information whatsoever. I honestly have nothing good to say. The bill is high the service is that of a third world country and the customer service is useless to say the least. The only reason they are still in business is because we have absolutely no other choice. read more

too expensive im a single woman in a 2 bd apartment how can one person pay over 200$ a month every month those of us have no choice other than DL we are all being robbed read more

I see so many 1-star reviews on this page, so my 5-star review is definitely an outlier! Well, I truly had a very positive experience with Duquesne Light. For over 100 years, Duquesne Light has provided electricity to customers in Allegheny and Beaver counties. For several years, I have purchased electricity from them, and I experienced no major problems. My first major experience with Duquesne Light occurred last week, when the electricity in much of my house went out. I called the company's customer service department, and a representative answered the phone in about one minute. The representative said that she saw nothing wrong with my service, but she put in a ticket for a technician to visit my house to investigate the problem. In less than one hour, a technician arrived, and he said that a wire in the ground was likely damaged. He requested that two other technicians arrive to repair the wire. In less than one hour, those other two technicians arrived. They dug a 3-foot-deep hole in my yard to expose a damaged wire, and they repaired the wire. I did not have to pay them any money. All four of these employees at Duquesne Light provided extremely timely and courteous customer service. I felt very surprised and impressed by their responsiveness. I now have electricity, and I feel very happy with this company. read more

Duquesne Light - Duquesne Light truck - Electricity Suppliers Near Me - Pittsburgh, Pennsylvania

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I am not surprised that DLC only has a 1 star rating!!! My daughter lost her power last Thursday to no fault of her own... a big truck went through an intersection and ripped all the wires down, worse yet ripped the box right off her house ... then said it was her responsibility to get it fixed , well it's fixed and got inspected and DLC tells her they will be out in 1-3 days to hook it up My daughter has a 2 week old baby!!!! they need their heat!!!!! Duquesne Light Sucks!!!! and does not care about people, just raking in the money! SHAME ON YOU DLC read more

Their "DLC charge" is basically made up. I've never run into anything like that with other utility companies. There's no explanation as to why it's on there or who it goes to no matter how hard you look through their paperwork. Also, they are completely unreasonable if you call them up to dispute charges. I called them to dispute a late fee. On their bill it said that they would charge me 1.25%. It turned out being an 8% charge yet there was no disputing it. Very corrupt, minimally transparent, shiesty company. read more

My boyfriend and I recently moved to Allegheny County in April of 2025 and have been using Duquesne Light for about 3 months now. In that short time frame, our power has gone out over 5 times. The one outage was over 5 days with no power. I'm 25 years old and in my 25 years of living I have never had my power out for more than 8 hours. Maybe I'm privileged I don't know but I think it's completely unacceptable to have power out for over 12 hours. This company sucks! They have no urgency for emergency situations and lack empathy on the phone. Definitely don't recommend! read more

DLC is a terrible company. I pay more to have electricity supplied to my house than I even use. there is no way a mobile home should cost between 500-$600 a month. your driving us out of our home. the electric bill is more than my rent/water/sewage combined. Trying to get ahold of anybody to help or that actually knows anything is impossible. Then when the so called "supervisor" calls back as they were asked. They hang up on you as soon as you answer the phone. if what the website says is true that, Christine Waller lady was head of the US communications bullcrap. You can't convince me what they are doing is an accident. She should have the technology to run that company efficiently. But they cannot return our calls or actually help us. They do not care about their customers.-ljk_leakaz428 read more

If I could give 0 stars I would. It is 2025 and we were out of power for 8 days straight. Less than a week later it is out again. We have spent so much money buying food and restocking our fridge just for it to go out again. And of course the billion dollar company won't compensate any of it. Absolutely ridiculous read more

I have no idea how this company is allowed to operate as a monopoly, especially being as terrible as it is. Record breaking profits each year, yet they never update the infrastructure, and the power constantly goes out. It's criminal. read more

My power went off at 530pm on 06-6-2025. The weather was raining. This is the 3rd time my area has had a power outages. This latest outage had power in the banksville/GreenTree area go out during a moderate rain... What is going on at DLC? Other than raising their already exorbitant rates another 15% starting in July,2025???​ DLC is the worst. read more

They are the worst overall and don't really deserve any stars. I moved out of my apartment almost 2 years ago. I do not use them because my electric is rolled into my rent. Recently I received an email from a collections company FFAM, stating that I owed Duquesne Light $566. This is almost 2 years later and not once have they sent me a bill, called or emailed regaurding any balance. When I moved, my mail was being forwarded and my landlord knew where to send anything that showed up there. Back in near the end of 2022 I had lost work and the bill was getting paid through a grant provided to low income. I was never told by Duquesne light of the place that was sending payments that it was ending. Some on August 2022 I was billed $530. I got help, but paid it. When I tried to pay, the website said that the payment was unsuccessful and I received nothing in my email about the payment processing. So I ended up trying to submit the payment again. The next day it showed that both payments processed. So that is $1030 that came out of my account. They kept the other payment of $530. That amount continued to cover my months of electric while I remained at that apartment. When I moved early part of 2023 I had received no bills from them. Like stated earlier, I have never received any emails, letters or calls saying I owed anything. When I called FFAM they said that they work on behalf of DL and that they would not be able to remove any debts. If I wanted the debt removed I would have to resolve the debt with them. When speaking with the rep from FFAM, they made mention that I had owed over $500. This is interesting considering the following... 1. When they answered they only gave their name but never said the company 2. They never asked me my information when I explained my situation 3. They made mention of my debt that was over $500 4. Rude and no help Again, I never gave this person any information. Honesty I do not care who messed up whether it's a scam, although FFAM is a legit company or DL is the issue. Either way DL needs to correct this. If this was FFAM and that was a real rep I was speaking with, DL clearly needs to find another company to work with because the people from FFAM are terrible. The person was ignorant and acted like I was the problem and she didn't even care to hear me out. Rude and awful experience from both parties. read more

Service response, prioritizing emergency readiness. You don't get what you pay for with their crazy fees.

Terrible response time to emergency situations and who is responsible for prioritizing restoration of power. My area was hit hard, yet they didn't seem to think that qualified for attention. Website and calling to speak with an agent regarding blackout was terrible. read more

No one's lights should be out for 12 hours plus. Especially when their website tells you you're power was supposed to be turned on hours ago. On top of that, when you call, they keep telling people they have no record of an outage in the area, even though you just watched another person call hours earlier! read more

This company is the worst, charges a delivery fee on top of the electricity it gives you. Shut off fee in the thousands. Unreasonable customer service that just say it's your fault the bill is high even when you turn everything off when you leave the room. read more

Worst electric company I've dealt with in my 50 years of life. Nothing good to say about them. Overpriced, horrific customer service, and the worst response I've ever seen when the power goes out. I wish I could give them zero stars because I would and I hope the worst for anyone that is associated with Duquesne light. read more

Just trying to set up service for an apartment I'm moving into. Hold time is 4 hours. I help to manage a call center at my job. It's 2024, They should at least have a callback feature or a better call routing system. Just want to turn my service on LOL. Also, I'm calling back because they couldn't get my move in date right. Said they set up an account for me, can't access the bill I shouldn't have to pay yet because I'm not in their system. read more

Absolute dog shit company. For as much as they charge, their services never seem to work and are always going out. Customer service is non existent when you call in or you get someone on the phone with an IQ of 10. read more

This company doesn't seem to actually exist. Where are all the employees? How is holding for an hour on a Thursday afternoon appropriate? I had actually been promised a call back the day prior and also never received that. Then I finally messaged social media and even that guy was a jacka**. I explained to him my frustration while also complimenting the women who finally did call Bc she was very helpful. But look at the way he spoke to me... just all around a disgusting company read more

Duquesne Light - Still on hold this company is a joke. I'm going to have to hang up bc I'm literally on my way into closing - Electricity Suppliers Near Me - Pittsburgh, Pennsylvania

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I am a fairly new DL customer. I have had First Energy for the last almost 20 years. Never had a real problem with them and my bill was always reasonable. We bought a house in Sept 2024, had to switch to DL and it has been horrible. My electric bill is $500-900/ month for NO REASON. We did not switch anything major. Yes, the new house has an electric stove. I've had a house before with electric stove and my bill has maybe been $300 at the most. I try to call and ask wth is going on and it says they're having issues call again later. You can't get a hold of anyone. We do not have electric heat fyi. It is oil, out furnace is broken, and we have been using wood to heat, so it's not that, either. read more

You can only deal with Duquesne customer service for business accounts if you have less than 4 accounts - otherwise it takes an email. They do not always let you know that the issue has been resolved. This is very poor service. If I call business center I expect that the business will be taken care of not just some of it. read more

Custom Service is the worse I have ever seen. You have any problem, you call and are put on hold for hours, you hear a click and it's them disconnecting the call. I have spent 2 days, 16 hours total on hold, disconnected 13 times during that time. read more

The phone/computer system is really bad. Menu system drops you on purpose. I was on hold for an hour and I had to call back 4 times. Tryiing to talk to a real person is damn near impossible. The system is design for that since they are short staffed. Web site does not function properly for certain menus. They need a quality improvement manager on staff. It is little wonder their rating are low. read more

Tried to call DQ. to ask were I can pay bill with cash? Said that it would a hour and a half just to ask the Question I do not use a card only deal in cash. As every time I use one to pay on line i get items that I did not buy charged to the card and have to get a new one. read more

It said estimated wait time was about 2 hours and I've been on hold for almost 3 1/2 hours now. Major emergency and cannot get ahold of anyone. read more

I waited over an hour on hold to speak to someone and they NEVER EVER ANSWERED THEIR PHONE!. They nearly doubled the cost of their electri service. I can't even affor to live in my house anymore! it's REDICULOUS!!!! read more

Duquesne light is one of the worst companies I've ever had the displeasure to deal with. Since we've started using them as our electric provider we've had nothing but problems. While we've been lucky to deal with any power outages the issues come when we go to pay our monthly bill. Month after month we have to fight with them for our bill to be paid, their system consistently says we don't have enough cash in our account to pay the bill meanwhile we know for a fact we do and they also take the full bill amount out of our accounts only to return it a week later saying we didn't have the money to begin with. Then when we call the customer service number it is excruciatingly hard to reach a human to talk to and when you eventually get put into a queue to be called back it's then a 50/50 chance if they call back at all. It also doesn't help that there will be conflicting statements from the company where we will get an email saying our bill can't be paid and then the robot on the phone says our bill is paid and we owe no balance. Get it straight duquesne!! read more

Basically no customer service, and my power is out consistently, often wonder why I pay such an expensive bill when I don't even have power a full month most of the time. read more

A family member of mine was forced to get a payday loan just to keep her electric on, courtesy of Duquesne Light. She's a hardworking, single mother of two kids, and no offer of any financial assistance was made by any of this companies employees, nor any other more equitable solution made available, other than cutting of power for non-payment. It's shameful... read more