I had a very disappointing and uncomfortable experience at this bridal shop. While the dresses are…read moreundeniably beautiful, the overall customer service left a lot to be desired. From the start, the staff was extremely pushy. I felt pressured to make a purchase during my initial visit, which made me leave. I eventually returned, tried on some more gowns, and decided on one to purchase. When I came to pick up my gown, things got even worse. I brought my young daughter with me in a stroller to keep her safely contained and respectful of the gowns. Despite this effort, the staff was rude and refused to allow the stroller in the bridal area. They told me to leave my daughter at the front of the store while I went to the back alone--not happening. I was shocked. I understand wanting to keep the store clean, and I had ensured the stroller was clean too. What's upsetting is that instead of politely offering an alternative, they were confrontational and dismissive. Only when I said I would try on the dress at home did they offer to let me use a dressing room on the other side of the store. That solution should have been the first, respectful suggestion--not a last resort. On top of that, when I made the final payment, I noticed I had been overcharged by nearly $100. The store claimed the charge was for "additional lace" I supposedly requested--something I never asked for and was not informed about. At this shop, customers are required to sign the original invoice and purchase request. If I had agreed to any additional purchase, it would have been noted there. It wasn't. They claimed they sent me a separate invoice for this extra charge, but I never received anything until I asked about it during my phone call. Only then did they forward it. When I asked for a refund for the unauthorized charge, they said it would only happen if I returned the lace--completely unreasonable since I don't live in town. To make matters worse, the manager got on the phone and began yelling at me. Her tone was aggressive, completely unprofessional, and made me feel incredibly disrespected. This shop seems far more focused on making sales than treating customers with honesty, professionalism, or basic courtesy. What should have been a joyful and memorable part of wedding planning became a source of stress and regret. I would not recommend this bridal shop to any bride.

We purchased my daughters prom dress from this boutique. I can't tell you how many compliments we…read morereceived on the dress absolutely stunning thank you to everyone who helped us make this day very special. I would definitely recommend this boutique to all my friends and family.

What an amazing experience at Fitzroy! I have a black tie wedding to go to in May and was hesitant…read moreto purchase a dress that I would only wear for one event so when I learnt about rental opportunities.. I jumped on it! There were so many dress options for me as someone who is ~5'7 - I had such a fun time looking through all the colours available. As soon as you walk in, you're able to explore the options and the service was amazing. I had flagged down Nicole and she was so incredibly helpful throughout the process, finding dresses that fit the style I was looking for and helping hunt down my size. I was so lucky to find one I loved and confirm it was available for the date I need! With the shipping and total price of the dress - it was such a deal, especially when I know I wouldn't wear it again after one event. Excited to get my dress in May and I'll be updating my review as soon as it arrives!

This is a place where you can rent dresses for special occasions and they have a wide variety to…read morechoose from! They moved to a new location with much bigger space and the place looks so good! Upon entering the place it looks beautiful with the aesthetic and the entrance. My sister rents dresses from here for her special occasions and the process is quite simple. You choose the date in which you want to hold the dress for and pick it up. They're completely transparent about any damages or stains on the dresses if someone who booked the dress previously have stained it or damaged it which is nice and good to know. Will definitely be renting dresses from here :)

I bought 2 wedding dresses from here! 1 to wear for church, one to wear for the reception. Connie…read moreis so helpful and her alterations are great! Prices are very reasonable too. Highly recommend!

From the owner: Wedding dresses, bridesmaid dresses, mother-of-bride/groom dresses, prom/formal wearread more

Outstanding service from the time I walked in the door! If…read moreyou're looking for formal rental you need look no further than Andrews. Truly top shelf Doug

An excellent experience. David is very helpful, and my visit was perfect. They me exactly what I…read moreneeded and were perfectionists when it came to fit. Incredibly fast, and a nice easy experience. I highly recommend them.

The dresses at Madeline's are beautiful, and my bridal party purchased six dresses here…read more Unfortunately, my experience was very disappointing. One of the dresses was originally meant to be in a light color, but plans changed. The dress was ordered and paid for (by my mom), but it was never picked up -- in fact, the store hadn't even received it yet. I asked if I could change the color to black so it would match the other bridesmaids. The owner told me absolutely no refunds or exchanges under any circumstances. Considering the store made thousands of dollars from us, and this particular dress wasn't in their possession yet, I think it's unfair that I wasn't allowed to make a simple change. A little flexibility would have gone a long way, especially for a bridal party spending this much money. Because of this, I would only recommend shopping here if you are absolutely, 100% certain of every detail before you pay. Once they have your money, there is no flexibility. Sadly, due to how this was handled, I would not recommend Madeline's to others in the future

My friend and I had an amazing experience at Madeline's. What incredible service!!! - starting at…read morethe front door where we were warmly welcomed and assisted with removing our boots. Even though we did not have an appointment and the store was busy that day, they accommodated us and set us up with 2 of the nicest, most welcoming and patient salespeople. Ava and Talin really care about their customers and it is clear that they have expertise and passion for their work. In addition to what we selected, they brought out other mother of the groom dresses for us to try on based on what they knew would be suitable for our body types. They also made alteration suggestions so that the dresses would meet our vision/comfort level. We never felt pressured to buy or rushed despite the fact that another couple was waiting for assistance. We found 2 suitable dresses each and will be back with our future daughters in law to make the final selection. Thank you for such a pleasant experience!!!

I will no longer shop in any other store, this boutique has it all. I went here recently for the…read morefirst time, not quite knowing what to expect and I was left speechless with the excellent quality and incredible selection. I was open to trying on anything and you knew exactly what would look good on me. I did not feel pressured or hurried at all. I can't thank you enough for the great shopping experience I had.

Dream Taylor (the awesome lady who took care of us) is truly a blessing. My daughter initially…read morewent to a bridal store for a prom dress only to find that she is a size 18 and the dresses were limited. Of course she was distraught and felt she was never going to find a dress. Well Dream put my daughter's mind at ease as she isn't a size 18 but a size 14! Bridal stores apparently have a much smaller sizing scale and Dream told her if she doesn't find anything else (in regular stores) to come back. The dress we truly liked for my daughter was a bit out of our price range and she didn't coerce us to buy, which is so refreshing. If you are looking for really nice plus size clothing that is not frumpy, this is a great place to start. Most items are very reasonable, prom dresses being as they are with all the bling are a bit pricier, but not ridiculous. Just wanted to let everyone know about this gem that's also run by a gem! Thanks Dream, you really live up to your name!

Jason & Jeff are very knowledgeable, friendly and very inviting. The clothing, shoes & accessories…read moreare of superior quality. They stand behind their products. They take their time to measure, fit, provide direction and recommendations If you are looking for that special, one on one service. Look no further. You will not be disappointed!

Excellent service, Jeff and Jason really take the time to get to know your style. Beautiful suits,…read moreand I personally recommend getting their suit and made to measure shirt combo. I never go anywhere else.

I had the best wedding dress shopping experience at Tansy's Bridal! And I am so thrilled I found…read morethe dress of my dreams at such an amazing local business. First of all, Tansy is the elegant yet down-to-earth consultant that every bride-to-be needs. She made the experience so relaxed and fun, especially for someone who is super self-conscious but wants to feel like a princess on her wedding day. I had never been to a bridal shop before but Tansy was welcoming and instantly made me feel at ease and like the guest of honour. She is genuinely kind, listens to & respects what you want/need, and is so knowledgeable! The shop is beautiful and has a great collection of gowns in a wide range of styles, sizes, colours, and prices. I went in with a set budget and found a few dresses to try that were all lovely. I also really appreciated Tansy's suggestions for alterations to my dress along with trying on veils and embellishments. I can't imagine going anywhere else for a wedding dress. Thank you, Tansy!

From the owner: At Tansy's Bridal and Formal Wear, we are dedicated to creating a unique and personalized shopping…read moreexperience for each of our customers. Our boutique offers a carefully curated selection of gowns and formal wear, ensuring every visitor finds something truly special. We pride ourselves on our attention to detail, from the welcoming atmosphere of our shop to the exceptional quality of our dresses. Our knowledgeable and passionate team is committed to understanding and meeting your individual needs, providing guidance and support every step of the way. Choose us for our expertise, our genuine care, and our dedication to making your special day unforgettable.

I am writing this now so that I can leave my horrible experience in 2024, and hopefully let this…read morereview be a warning for future brides.  Before I start my review my main advice to any bride deciding to go with this bridal shop is "Stay on top of every deadline they give you and whatever you do DON'T LET THEM TELL YOU, WE'LL CALL YOU WHEN IT'S IN".  The sheer lack of care and gaslighting I received from the owner Amiee is appalling and I pray no bride has to go through the unnecessary stress this careless woman put me through. The fact that I was told "another 2 weeks maybe your dress will arrive" 3 consecutive times by the owner, and that I had to follow up every time a deadline passed is concerning.  If you are a bride to be here's my advice:  1. stay far away from this place 2. if you do go with Valentinas do not let them dismiss the issue that your dress hasn't arrived  3. once you've found a dress inquire with other stores that carry that dress on what their policies and prices are. I learnt a lot that I wish I knew in the beginning and want to give a shout out to the Bridal Boutique of Cambridge, Sophie's Gown Shoppe in Kitchener, Park and Fifth in Toronto as well as other independent tailors who graciously offered to help with any last minute tailoring I needed. All the women I spoke with at these establishments helped empower me to know I deserved better.

LADIES PLEASE READ! Please save yourself the nightmare that I am dealing with. This place is…read moreruining my wedding. First off they never answer the phone or emails (I called 16 times and they answered twice) and readily have excuses for why they don't, they will flat out lie to you. Then they will be nice and slightly pushy while your there and sell you a dress that they PROMISE will be in at a certain date. I specifically asked about how long it would take. I ordered in February and got promised it would be in by July... Well ladies its still not here and it's September! I have asked multiple times throughout this time when it would be in. She told me she would call the designer and call me back within three days. You think I got a call? NOPE. I got an email over a week and a half later! Today I got told it just shipped... How long is shipping you ask, oh they dont know. Maybe 15 business days .. maybe longer. "No idea" they say. This is the most pathetic "business" I've ever dealt with. I am now just weeks away from my wedding with no dress. There is no way to get alterations done even if it does show up. I believe this place is going bankrupt. They are fraudsters. Stay away for your own sake!!

I just paid $16 to get a button on a pair of jeans-absolutely ridiculous. Insert a post & hammer it…read morein no sewing needed, maybe took 10 min? I suggest you ask for the price before you give them business. I recently had a pair of jeans hemmed for $10 at another seamstress, thought I'd try local. Not again

I love this place! I've taken things to be cleaned here as well as things to be tailored, and they…read moreare very friendly and do a great job with the tailoring work. They will let you know what work needs to be done and how long it will take. Everything I've had done here has fit well, especially the suit. they are speedy, friendly and efficient. I strongly recommend this place.