TERRIBLE CUSTOMER SERVICE. IF I COULD GIVE ZERO STARS, I WOULD!!
My finance and I decided to go to Moores on Monday, January 4th to ask about suit rentals for our wedding. We arrived at the Winston Churchill location (just off the 401) around 7:20pm. The store was empty aside from four people. Two of these people were a husband and wife, while the other two were employees. We were not greeted by anyone when we entered the store. One of your employees, Warren, completely ignored us. We could see him texting / looking at his personal cell phone. We decided to go to the tuxedo counter and wait for service. The other employee, the assistant manager, was 10 feet away helping the husband and wife. She was aware we were waiting for service but also chose not to acknowledge us (not even to say 'I'll be right with you' or 'I'll get my other employee to help you since I'm busy at the moment'). At this point, we had been waiting for someone to help us for a full 8 minutes. Since it appeared that we were not going to receive any customer service at all, we decided to leave. As we were leaving, WE WERE STILL NOT APPROACHED BY ANYONE. In fact, Warren decided to walk to a counter that far away from us. Only then did he look up from his phone, to watch us leave the store.
My fiance and I were very upset. After a minute of standing outside the store wondering what to do, my fiance decided to go back into the store to make the employees aware of how their lack of service made us feel. He went in and asked for the supervisor and spoke to her. He told her that we were upset and let her know that Warren was texting on his cell phone instead of working. She said she we help us but she was already with a customer. That was not a satisfactory resolution. By that time, my fiance decided not to waste any more time with this store and leave. As he was leaving, Warren said "Have a good night" sarcastically and then had the nerve to laugh at my fiance! Incredibly, he decided to pull out his phone AGAIN and started texting for everyone to see. My fiance yelled at him for laughing and told him to get off his phone and start working. The Asisstant Manager did nothing except call out Warrens name as if to stop him from responding.
IT WAS THE WORST CUSTOMER SERVICE WE'VE EVER RECEIVED, AND WE BOTH WORK IN RETAIL. read more