I highly recommend Lancaster Smiles! Everyone at the office is caring and kind, and they do…read moreexcellent work. They have been especially understanding and flexible during COVID, and I'm so impressed with the cleanliness of the practice. They were quick to get me in for a cleaning, quick to take care of my filing and worked with me and my insurance to get an affordable night guard. If you need a new dentist. Look no further!

Dr. Funk has been my primary dentist for 3-1/2 years. Hes been great to me and they have fair…read moreprices. They have tvs in the room and massaging chairs while your getting your teeth cleaned. They are always friendly and work with you. :)

Both of my kids had a great experience here! The doctors and staff were friendly, patient, and…read morewonderful with children. The office is clean, welcoming, and truly kid-friendly. We needed an appointment before school started, and they were able to fit us in--amazing! We'll definitely be back.

I truly wish there were more than 5 stars to give to a business as cliche as that sounds. Though…read morethis family practice is of the utmost professionalism and dedication to their patients, they truly do deserve so much more recognition and appreciation! I was in a very tough spot having tremendous pain and swelling in the top right wisdom tooth that needed to be extracted. After coming from a different dentist that I will not name due to having an awful experience, Lanco truly did change every opinion in my mind about how a dental office should operate. From the receptionists to the dental hygienist, and all the way to the lovely doctors who own and operate this incredible establishment, I truly was amazed at how diligent and caring these individuals worked together. In a matter of an hour I had an emergency appointment scheduled, and the wisdom tooth extracted pain free and in such a swift manner. I must say that the doctor who did the procedure deserves the utmost credit for assessing the situation and acting promptly not only in procedure. Though also explaining ALL of the outlines of payment, diagnostics, and further details on the entirety of the procedure before even coming to the conclusion of extraction. That being said you can entirely expect the utmost respect from the staff and even more importantly the family style of care that the office truly does embody. Absolutely fantastic service and people at this office I would highly recommend to anyone who needs any dental assistance!

10/10 5 stars would recommend Dr Sara is the best. She's my dental Sherpa. Great staffread more

very friendly staff and amazing dentist. i would recommend Dr gotwalt to everyone. Dr Gotwalt is…read morenice and accommodating.

I had an issue with billing and posted a review about my experience. I was actually contacted by…read moreDr. Genetti she wanted to know what exactly was the problem. After I explained she informed me that she would address my problem and said they would reimburse my full amount. I was really surprised and thank her for helping me out. Within 3 days I had a check in the mail. The fact that Dr. Genetti personally contacted me and took care of my problem shows she cares about her patients. Also, the dental care quality I received was excellent.

I am out of network for my dental insurance. But I checked with the insurance on what kind of…read morecoverage I would have for a comprehensive evaluation and if they used code D9310 for billing my insurance would cover 80% of the $250 charge. I called 2 times and informed billing about the code and when I went to my appointment I made it clear I didn't want to have the evaluation if they used another code. I was told on the phone and at the appointment they would use that specific code. When I want to pay the bill at checkout they told me total bill is $445. I had to pay out of pocket and they would send to my insurance company. The other charge was for Radiographic imaging. I thought everything was part of the evaluation but I paid it thinking the insurance company would pay 80%. They did not use the code number I gave them for billing and out of $445 charge the insurance company only paid $66. When I called billing about this matter they said they don't use that billing code I questioned why 3 times they told me they do and gave them the code each time. This was a problem for me due to being out of work from surgery and didn't have a lot of money to spend for a consultation. I feel I was lied to and not properly informed about the additional charges for the Radiographic. Needless to say I will not go back for the second consultation to discuss what dental procedures they recommend.

I am traveling and broke a crown while in the Lancaster area. When I met with Dr. Friedlander he…read moreexplained the process to replace it. I told him we were traveling and would only be in the area for two weeks. The staff checked with the lab and they said they were able to have the permanent crown ready in time. Dr. Friedlander removed the broken crown and put the temporary on. The whole process took two hours. I was very satisfied with the service I got and the expertise of the dental staff.

Cliff notes - run far away!!!…read more Went in as a new patient with bad tooth pain. Office staff were okay. Spent their time chatting to each other. One telling the other her hair was really sticky from getting stuff in it while painting. Gross. Dental assistant was kind & did xrays & scan. Dentist came in, asking what was wrong, so explained my toothache. He replied curtly, "You need a root canal" I was surprised as less than a year ago I'd had a very comprehensive exam & crowns, no cavities or root canals were mentioned. I asked if he could tell that from these xrays. His response was, "no, I don't need xrays I go by the symptoms a patient tells me." What??! I should have ran out from Dr Quackers there & then. Sigh. He then blew air on the tooth & tapped on it. Nothing. So he then says,"your issue is you have a crown there & the surface is too flat." I know it is meant to be bumpy, so kind of made sense to me. He got a drill & was grinding at the tooth for a while, no questions as to if I was okay with that, doing fine? Afterwards I commented that the same tooth on the other side was probably the same as it was also a crown. Dr Quackers response, "well that isn't the issue is it, so we're not going to touch that." Okay then. Then a final sweet goodbye from this gem, "now don't chew on that side of your mouth for 6 months, then come back & see me. We'll see how it is going then." I looked at him wondering if he was serious, he was! He said just learn to push the food over to the other side. 36hrs later & I am chewing on the other side of my mouth! I had a cold drink & no issues. Then had a yogurt though & that caused sharp pain that lasted for about 10 minutes. So now I am left to look for another dentist. This time hopefully not as pretentious, haughty or flat! So there goes a few hundred bucks to Mr Quackers. Beware & be aware!!!

This is no longer Loeffler & Pitt dental. Sad for us, it was time for them to retire as we all do…read moreeventually. My whole family, including my parents were patients of theirs for 30 yrs. We had moved from Lancaster for 7 years, now permanently back. When I made an appointment to re-establish care, I was not told of their retirement plans and that the business was being sold, until I arrived for the appointment last February. Shocking was to say the least. I had to check to even see if I was in the right building. Not much of a problem with the new hygienist (still wasn't L & P quality) but I had to return as I knew I had a filling that needed to be replaced. This is when it got ugly. No introductions were made, half the time I didn't even know what was happening as nothing was explained, it was just done, by a dental assistant, not the dentist. She called Dr. Pandit in to look at it and he says it's fine. I finally ask for a mirror and almost passed out--the tooth she worked on was now lower than the tooth next to it. These are my bottom front teeth. Dr. Pandit said that that didn't matter because when you close your mouth you don't see the lower front teeth. Are you kidding me?! Oh yes, he didn't even want to refill the porcelain filling to begin with because "it's on the back of your tooth, no one will see it and those fillings don't last long". I had mine for over 50 yrs. The back of the tooth is still rough, and now he saws down the tooth without the filling trying to level them up. Well after seeing what he did in the mirror (which I was never offered, gee I wonder why) he's now ground down the two teeth into a v shape in the middle. That's when I took off my bib and started to get up. Dr. Pandit suggested I go to a cosmetic dentist or orthodontist to fix his mess. Really?? What a pity that a wonderful practice that I referred several people to over the years, is sadly no more. Don't use this practice, they are horrible.

I used to be terrified of going to the dentist because of bad experiences when I was younger. Dr…read more Pitt and his amazing staff have taken that fear away. I have had fillings, a crown, and various other dental work done here and all with the care and kindness needed for a scary visit to the dentist. All the staff is great, but Wendy, Sue, and Rose always go the extra mile. Wish I could give more than 5 stars!!!

I've been seeing Dr. Dudas since he practiced in Leola and he's a knowledgeable, competent, and…read morefriendly dentist. But I will say that if this group doesn't get a website, I'm likely to transfer elsewhere. I'm not sure they did some fillings of mine right but it might be my issue and overall they have been fine.

My experience: the office encouraged getting sealants (15 teeth) and provided a paperwork…read more"estimate" claiming everything was fully covered by my insurance, so I had them done. Several months later and without any contact from Family Dentistry of Lititz, a collections agency sent me a notice that I owed Family Dentistry almost $500. The office initially claimed it wasn't really a collections agency contacting me, although the notice was from Transworld Systems Inc., which identified itself as a collections agency on behalf of the office. They then said the collections agency is how they generally bill patients, and that the notice was my bill for the sealants. After several ignored phone calls, I eventually spoke to the office manager, who refused to apologize for the office's mishandling of the situation but eventually offered a 50% discount. I said it was inappropriate to ask me to pay anything, given that I wouldn't have done the sealants if they weren't, as originally purported, free, and the fact that I was reported to collections instead of being properly billed. I was countered with a 25% discount. Instead of receiving an itemized bill with a list of charges that I should have received in the first place, the office then sent me a balance forward letter with no details. Needless to say, my husband and I left the practice and highly recommend going elsewhere for dental services.

Dr. Schmidt is the very best. When he left the Ephrata Dental Group, most of his patients followed…read morehim to his Lancaster practice as did we even though it was 20 miles further. Melissa B. - 2 stars ?? Come on, I think your a little confused which dentist is the awesome one !!!!

I take my entire family there great dentist so great have a great dentist took me 15 years I have a…read morelot to do but so worth it changed my smile forever I love to smile now

Been coming here for about a year, after an incident with my old, long time dentist. Sardina may…read morebe a bigger practice but are thorough and treat you like family. I was very impressed with my first visit but be forewarned. A new patient appointment takes well over an hour as they get to know you and your teeth. They are very professional and thorough and it feels like a spa treatment instead of going to the dentist. They offer warm blankets, weighted blankets, headphones, essential oils, have a massaging dental chair - whatever you need to make you comfortable and at ease. While the dental hygienists do the majority of the work (with state of the art equipment I might add!), the dentist is still very hands on and takes the time to really listen to you, your concerns, goals, routine etc. Dr Adams was a pleasure to work with. I've now been here several times, for routine and not so routine stuff. They accept my Aetna dental plan and give you an estimated out of pocket figure before any work is done. To my adventage they've always estimated high so I got refunds. Staff has always been a pleasure to work with and the practice is housed in a beautiful, historic old brick home. Parking can be a bit tight as the building also houses a daycare that share the lot, but never impossible. A must for anyone who has a fear of going to the dentist, although I don't, but believe they will be super sensitive to your needs.

We have been patients here for over six years. When we refused their routine X-rays, they refused…read moreto do the teeth cleaning, and escorted us out the back door! They started doing these cancer screenings without ever asking for our consent. We will not be back.

Great Experience as a new patient @Lanco! Shelly was amazing and caring. She even texted me…read moreafterwards to check in with me. Probably the best dental experience I have had hands down!!! Only thing is I wish they were an in network provider for United Concordia dental, I had to pay out of pocket. Otherwise 5 star experience!

Truly a 5-star office. Dr Gibson is very gentle so it's not hard to feel relaxed and comfortable…read more Mandie and Danielle are super nice and helpful with all of the insurance etc.