I emailed Dr. Shay in April of 2025, then was billed for that email as though it was an appointment…read morein October of 2025. I have emailed the office 6 times and left 5 voicemails requesting calls or emails back. Instead, they text saying that it will be sent to the account manager. The account manager has yet to follow up with me, but has had no problem adding late fees to my bill. When Dr. Shay remembers to follow up with previous providers and complete paperwork, he is a very friendly and helpful doctor, but he's very inconsistent with those practical parts of medicine. I ultimately changed providers due to lack of follow-up and their new implementation of a required subscription for primary care patients.

This is my first Yelp review, and I hope it will help other Portlanders avoid what I've experienced…read morewith this provider. While he is capable of a friendly bedside manner, his host of administrative issues and ethically questionable billing practices negatively impacted me--and my health. I would advise others to seek another primary care provider. I scheduled a wellness visit with Shay (Dr. Hosseinion's first name) online a year ago after moving to Portland. During this first visit, we talked through my medical history and he also refilled two existing prescriptions from my prior MD. No physical exam beyond listening to heart/lungs. He wrote me a letter for my employer stating that he had seen me "for an annual wellness visit." Finally, he ordered a single blood test; I declined the standard panel. After the appointment, he billed my insurance company for $390. I wrote to ask about this--my last handful of wellness exams/physicals were covered at 100%--and he told me the care I received was defined as a "problem visit," offering to see me for a second visit to use the wellness exam benefit. I spoke with my insurance company, who confirmed the visit should have been billed as a wellness appointment plus an additional code for extra services. I contacted Shay's offsite billing office to request this change. I was willing to pay for the appointment, but believed it was billed improperly, resulting in an unfairly high balance left to me. It took one year of calls every month or two to get a response: No, he will not change the billing to include the wellness code or compromise on the balance. Why did it take so long to get a response? Per the billing office rep: "There's nothing we could do. We're not in his office. He's very hard to reach." In the meantime, I decided not to return for a second "wellness" visit, as Shay suggested, after my insurance company told me that getting lab results but billing for a wellness visit would be fraudulent. Instead, I waited a month, then requested a copy of my lab results three times in December. And again on Jan 4th. And again on Jan 10th. Finally, I called the lab, where a tech assured me the results were delivered to Shay in late November, less than 24 hours after the test. I sent Shay an email expressing my dismay at the wait; he did not apologize, but said they'd mail me a copy. I waited another couple weeks. When it didn't arrive, an assistant told me it was lost in the mail. I finally went to the office in person and got a paper copy. In the midst of this, the billing office told me part of the reason I wasn't receiving an invoice was because they had the wrong address on file for me - received from Shay's office (which had a copy of my driver's license). In any case, the labs showed a treatable medical issue -- something I would have liked to have known about ASAP. All told, it took me about two months to get that piece of paper. About six months later, and some eight months after the initial appointment, I got an email from Shay. He said he had my lab results and asked me to schedule an appointment. He said he found a problem in them. I would have appreciated more timely, accurate and honest communication from this physician and his assistant regarding billing and my lab results. I could have been informed during my visit that the wellness billing code would not be used in any way (using it plus another code could have, per the insurance company, mitigated some of the cost). Because such communication was lacking (and because this doctor wrote a letter to the opposite effect), I think some compromise on the final balance due would have been fair. Shay had paperwork explaining that refilling prescriptions could result in additional billing, but I could not have predicted that the entire visit would be coded to the maximum possible reimbursement. I think it is unfair to expect lay people to have this level of knowledge, particularly as there is a variance among providers in billing practices for these visits. At the least, I would have expected timely communication of my lab result. I would have begun taking a needed supplement months earlier if I had seen my lab results, and would have appreciated a simple acknowledgement that my health was comprised when I didn't receive it. For what it's worth, I paid my bill in full before submitting this review, and within days of hearing back from the billing office.

Dr Reynolds is great to work with. I think he's like doctors *used* to be when they took time to…read morework through issues. We look at my lab work together, adjust meds as necessary, we talk about my life at home and how that might be impacting my health, we talk about my wellness activities...both physical and mental. He really does provide holistic healthcare, which I appreciate. I've been seeing Dr Reynolds quarterly for around five years.

Searching for and finding a naturopath is an arduous process but once you know you've found the one…read morewho is right for you, then all is right with the world. The online search began with knowing that I wanted to find someone on the east side and knowing that I wanted a guy. Found him in Dr. John Reynolds, ND. This guy has helped me more than anyone else, including well, everyone. When you're not sick but just dealing with all the little naggy crap related to aging, well... Some of you know how it is. The staff is courteous and respectful. Katie, the office manager, is sweet and always helpful & CJ, the resident MA, gives the best jab this side of the pond. Soon I'll be starting neurofeedback with Dr. Shannon to try to eliminate my migraines, a malady that only developed in the last 5 years. How is that even possible? I'll let you know how it goes. I can't say enough about Dr. Reynolds, his staff, and Oregon Natural Medicine. So if you get the chance, choose them & say enough yourselves.

I had an amazing experience at my annual exam at the Richmond Clinic. My appointment was on time,…read moremy provider saw me on time, addressed my concerns, did a quick exam, and I was able to get my blood drawn afterwards. My referrals were sent to the appropriate places and I was out the door in 45 min. Thank you for an amazing experience!

I want to say I do like my regular doctor, the office staff and nurses. I think my doctor has tried…read moreher best despite OHSU CCO Medicaid plan rationing and restrictions that are unlike anything I have seen in 30 years of having an autoimmune disorder. I can't get into my doctor and am pushed off from one doctor to the next that doesn't want to deal with me. I can't get half my meds, basic referrals and tests. Simple follow up care after an ER trip where I may or may not have had a stroke has become a living nightmare. The entire OHSU system seems to exist to prevent accurate diagnosis and medical care. I've never had as negligent and abusive care anywhere and I used to go to Kaiser. Nowhere else takes months to make simple referrals and order MRIs. I have seen multiple OHSU doctors that need empathy and ethics training, at a public corporation where willful malpractice is tolerated to compensate for their critical lack of doctors and a CCO that routinely denies routine medical care. Doctors will lie to, gaslight and fight with very sick patients to get out of paperwork. Then they will lie in your record to hide the patient abandonment they know they just committed. Omitting dangerous vitals, abnormal tests and concerning symptoms is just business as usual at OHSU. This sicker you are, the more of a punching bag you become. I have seen 3 different doctors in this clinic trying to get follow up care and still have had not had my brain evaluated for a possible stroke I had a month ago. Recovering from a possible stroke has been like going to WWW wrestling matches where I repeatedly get beat down for having a major health issue. At a certain point this negligence starts to look like a system that does not want their sickest, most neglected patients to have any evidence of OHSUs negligence. I cannot imagine how many patients have died waiting for needed tests and referrals while these doctors lie to and abuse the sickest patients as if their medical conditions are a personal attack on their egos. I saw some attack dog NP yesterday who went through all 5 stages of gaslighting to get out of paperwork. She wasted my time acting like she wanted to know what was going on and proceeded to lie to and abuse me for 15 minutes straight. I told her the whole traumatic story and how I have a swollen artery and at risk for a stroke and that I need the MRI and a more urgent neurology referral that the ER recommended - very normal healthcare requests I have never had to fight like this for anywhere else. Her first response was that Medicaid wouldn't pay for it (discrimination). I said if the referral is urgent, Medicaid is supposed to. She then tried to tell me nothing indicated these referral/order and started invalidating all my symptoms and abnormal vitals and tests line by line. She twisted facts and rewrote reality while I was sitting there with a severe one sided headache. She denied I had unstable BP, lied about what the orders/report said and even read it off to me as if it proved her point. She literally read the words of the CT scan report "follow up with an MRI" out loud to me. She then said it didn't say MRI, it said I needed another MRA, like I'm an idiot who doesn't understand English, to try to make me question reality, which is the definition of gaslighting. She then became offended that I was getting emotionally distraught and shocked by her reckless disregard for my life. She said I had a bad vibe and "I'm just meeting you," as if it wasn't her job to meet patients for the first time in a literal urgent care clinic. She used this line twice, causing me to apologize and repeat that I was just afraid I could have a stroke due to swollen arteries that were seen on that MRA. She said "I'm a medical professional. I know what a stroke is," because my mere existence was an affront on this woman's fragile ego and her "not a real doctor" complex. This is the 3rd OHSU practitioner to abuse me in one month since I was in the ER a month ago. No one has denied I have a swollen artery in my head where I'm having pain. There is no follow care for me at Richmond clinic. So I will pay for my own MRI and will probably have to drop Medicaid to do so. Why not? Im already my own doctor. OHSU is performative medicine that looks very clinical on paper but doesn't exist in reality. At a point patients money-saving deaths appear to be the goal. How many former patients became disabled & homeless from preventable conditions and died living outside? I can imagine that the poor radiologists who dare to say the truth on a report get beat down in some sketchy OHSU backroom. Richmond clinic is a fake store front for money laundering scheme where patient care is "rationed" out until they die. What will they do when rationing medical care becomes illegal next year? The same.

Despite the super creepy corporate culture that makes me feel like I am in an Oryx and Crake-ian…read moredystopian future where healthcare is dominated by capitalism and HelthWyzer industries is an affiliate with ANooYoo, a beauty-and-mood-enhancing Corp and advertising, body image, and public health are all complicit in an exploitative mess (ok let's be real, that is what it is "designed to make you sexier" is written somewhere on that zoomcare wall...), DESPITE that, I have had very good experiences with their services at both the Hawthorne and Downtown location. The same day scheduling is crazy convenient, and in general, the website, scheduling, and check in process is super easy. I wish they had the app available for Android, though. There is a range of medical professionals who work there, from PA-C's to MDs; my visits have been with different NDs, who were smart, attentive, and compassionate. I was very happy with those visits and with their advised care. They do charge you upfront with an "estimate" of what your insurance will cover (mine was an extremely low estimate...) but I followed up very quickly after my EOB came in, and was refunded the difference quickly. I didn't want to take the chance of them "forgetting" to do that. After my insurance was on file, it was an easy payment process during my next visit. While I have had a good experience and do appreciate the convenience, the business model still creeps me out and I hope that high-level management encourages practitioners to focus on sound clinical sessions over efficiency in-and-out drive thru care. And also that the money is going to the employees who deserve it rather than some fat cat CEO.

Awful company, despite the people I interact with being excellent. I added my insurance info a week…read moreprior to an appointment, then paid the anticipated copay. Months after the appointment, they still hadn't processed my insurance, but wanted to charge me the full price. After contacting support, they told me that my insurance rejected the claim, despite their sure listing it as covered. At the same time, my record also shows an unauthorized payment from my card, without an associated receipt. Several months later, after calling their support, I'm told that the claim was never actually submitted to my insurance. Instead, they've sent my bill to collections, and claim I will have to dispute it with them. I will never use ZoomCare again, their billing is blatantly fraudulent.

I have been a patient at Baskin Clinic for 11 years and have always been pleased and impressed with…read morethe high level of personalized care, expertise and professionalism (also kindness and respect) that I have received over the years. Dr. Heather is a very skilled physician and I also know she CARES... Rebecca is extremely good at lab work; she is able to draw my blood on the very first try, which is just short of a miracle. (The last time I was at the hospital an ultrasound specialist had to be called in special to use it to find my very tiny veins, and Rebecca can do it on the first try!) I trust Baskin Clinic with my life and look forward to a lifetime of excellent care from a highly qualified clinic. Thank you Dr. Heather and all of Baskin Clinic. I feel very blessed to have them on my side for my medical needs Baskin Clinic is the BEST...

I had high hopes for using this practice. I had a very warm and encouraging conversation with…read moresomeone in May who guided me to write an online inquiry describing what I was looking for in a doctor so they could thoughtfully place me with the appropriate professional. The one who I read had openings was not my first choice, so I was led to believe that another doctor, whose online bio appealed to me, would be shown the form I filled out and I'd get a response. So, I never got a response. I called in June to remind her and was told "the doctor was on vacation" blah blah blah. She promised she would show the doctor my inquiry and I'd hear back either way. This didn't happen. That conversation was on June 5th and it is now over a month later. I give up on this practice. How can you be offering "concierge" medicine which is supposed to devote extra time to patients and completely ignore a potential new patient who is willing to jump in and pay the practice MONTHLY whether being seen or not? Ugh.

Dr. G quickly addressed what my primary health illnesses and then began on chronic issues that no…read moreone has ever been able to address, migraine headaches. I am pretty much migraine free, with a very few residual symptoms. I feel extremely fortunate to have found her and functional medicine at this point in my life.

Helpful and an excellent listener. She really feels like a partner in health, not a doctor who…read morepronounces from on high. I switched to her during Covid so I've only had telehealth appointments, but her tech has always worked smoothly and it's a testament to her care that I feel good about "seeing" her even online.

Do you see ALL of these forms? Do you know what they are?!?! The forms I was text and emailed to…read morefill out PRIOR to my appointment. Which I did. Online. With the link provided. The day BEFORE the appointment I was told to come in NO LATER than 30 minutes prior to complete the paperwork. My appointment was at 3pm. I was told to be there by 2:15. I ended up there at 2:20. They said "here fill this out" and I said I already did online. And they said we can't see that and it doesn't link in (so WHY send an email and text telling people to so it?) And this was the case for EVERY person who checked in while I waited. After I finished the paperwork, I sat and waited and waited and waited. And at 3:10 I was asked up to the desk and asked if I had done the paperwork. I said yes I did, and the girl asked me who I gave it to and I said "you." And then she said "oh yeah." And was fumbling through a GIANT stack of paperwork to try and find it. Let me just tell you they're like a NEGATIVE TEN out of 5 for their office staff/administration. They need to clean out and start fresh there. I wasn't overly pleased with the MA as she was curt and not very pleasant. And pushy. But Stephanie D'Andrea was great. She went through all of my history, asked relevant questions and spent probably 5 minutes, if that, ACTUALLY connecting the digital file which the office staff was completely incompetent in doing, so that she could view everything I had filled out. She didn't need the forms because she could see everything I'd input ONLINE as well as other physician test results, etc. She actually had a clue about the medicine AND the administration. Which IMHO is NOT the job of the NP or RN or Doc. That's the administration's job. To make their lives AND the patient's life EASIER. When the MA took my BP (in a seriously awkward bench chair,) I said that's REALLY high. As in even when I'm really stressed it's not that high. And she just ignored me. Then after I said something again she took it exactly the same and it was the same read. When Stephanie finished with me (interrupted 3 times by her MA giving her "time" warnings...which also seemed VERY unprofessional;) she asked the MA to retake my BP and reposition my arm because I have NO history of BP like that. Well wouldn't you know it was basically normal like what I normally read at. So many things were discussed but I mentioned painful bunions on my feet and Stephanie said "that's not a bunion. It's a wart." And I thought cool. I'm officially OLD I have warts on the side of my feet?!?! EW. No offense but I didn't believe her. I had been in a lot of pain (which she said happens with these on your foot...) and I thought NO WAY. She said to soak my feet for as long as I can in warm water and then file as much callous as I could off (and ew there was a lot...it's JUST becoming spring in the PNW LOL!) And legit AFTER just that my foot was WAY less painful. But after using the wart gel and a corn pad (yup legit old people stuff,) for a FEW days...the pain was GONE. I was like an insane person sending her messages in the patient portal saying OMG my foot feels SO much better. Like I could cry it's so much better. The pain was so bad I hadn't even realized until it stopped!!! Anyway, I had some blood work done AT the office and for someone who has NO veins, despite eating and being hydrated, NO veins lol. After serious discomfort and having the tech dig around in my hand, I suggested maybe a heat pack as it has worked previously. So we did that and it wasn't AS bad the next time. Still not great though. Anyway, overall experience was Stephanie 10/5 stars. MA 2.5/5 stars. Office staff -10/5 stars.

I've been going here for years, and I really trust and like the level or care, professionalism and…read moreconcern they give to patients. While I won't say who my physician is or comment on my own specific health, I can say I feel in good hands. Appointments can be a little sparse, but I take that as a good sign that a family practice is in high-demand. But, I will say, if I've had an emergency (non-ER), they've been able to accommodate me, always. While may seem like a negative, some years back, I had what I would call a disagreement about how one of the medical assistants operated and communicated, and raised that concern. The practice admin (they are crazy busy), took the time to call me personally, and talk at length about my experience, and I left confident. Wow, now that's a practice that cares both about outcomes and you as a person. Going to the doctor can be a stressful time. I will be coming back for as long as my insurance will allow. Thank you!

My husband and I have been patients of Dr. Szeto for more than 17 years. I have a condition called…read moreInterstitial Cystitis, which is a bladder pain condition. I was treated for bladder infection, when that didn't stop the pain, he told me he thought I had IC. IC is a condition that most people spend a year or more, usually much more and go to 5-10 doctors before they are diagnosed. It isn't even on many doctor's radar, but he knew immediately what was wrong. I was referred to a urologist and it was confirmed. This is a life long condition with no cure. He doesn't rush in and out, he takes as much time as necessary for your appointment, explains things in detail and will answer all questions. He sometimes gets behind a bit, but I would rather wait for a doctor that takes the time needed than hurry through an appointment, feeling like I am being rushed out the door. If you need blood draws etc. the nurse will come in and do that while he goes to another room, but he will be back if he still needs to talk to you more. I go in at least every 3-4 months for blood work because I am on so many medications. He makes sure if anything changes, we know right away. Dr. Szeto makes sure he keeps tabs on your all around health, making sure you have had a mammogram or a yearly pap or whatever other tests you should be getting. I am so thankful for having him as my doctor and hope he never retires.

Been going to him for years but to get told to never go back to his clinic by him himself is…read moreabsolutely ridiculous, That is all due to the fact of mentioning to him that what he is diagnosing one could not be it, due to other doctors diagnosing the same thing and taking medicine and no improvement has happened. There is no need to talk over anyone or to have an attitude and especially being rude. Do not recommend anyone to this place after this experience.

I am blown away that an individual such as Dr Dan still exists in this day and age and especially…read morein Portland where the cost of living has gotten so out of control. I needed to see a doctor quite desperately but had put it off for well over a month because I didn't know where to go, if I could afford it, and all the other unknowns when you don't have a primary care and health plan backing you up. I found the Alameda Clinic through googling and gave it a chance because of all the wonderful reviews. I showed up at around 9:20 am (walk in hours start at 9am). Dr Dan greeted me personally, I was immediately ushered back to his exam room, we discussed my issue (I have permanent 100% hearing loss in one ear and recently my "good ear" was only operating at about 20%), he did an exam to confirm the problem, and then he fixed it. During this time he mentioned a couple times that there was paperwork but I had yet to do more than tell him my name. Afterwards, almost as an afterthought, he asked if I minded filling out his form. His whole approach is so refreshing, personal and just plain human...of course I didn't mind. The form he handed me was one sided, covered the very basics and took about a minute to fill out. When I met him out in the lobby again, we talked about lychee (a Chinese fruit) and he gave me a taste of something similar. I asked him if he needed the paperwork (I'd left it in the exam room), he waved it off, I asked him how much I owed him, he asked if I could afford $80, I gladly said yes, paid him, asked him if I could give him a hug and was out the door. The whole thing from start to finish, took about 30 minutes, but to say that it was life changing for me is not an exaggeration. Dr Dan is unlike any other doctor i have ever gone to. He is a healer who is genuinely interested in and enjoys engaging with his patients. And I love that he incorporates the things that he is passionate about into your encounter with him. I have since recommended him to everyone I know and will definitely be back the next time the need arises.