These people are great! We were on a 17 day road trip when we had problems in Niagara Falls. They…read moresqueezed us in, did diagnostics and we were able to get back on the road. Great communication, super nice, and very reasonable. Wish they were where we live!

I just had some service done at this place again , changing my rear brakes. I do not have time…read morenormally to write reviews, but I felt compelled to do it. I was talking to John, who took the time to explain everything to me. He had the opportunity to take advantage of me and have me do extra work, but he never tried that. I asked him to see if my front brakes need changing as well, but he told me that it is too early and no need to spend the extra money. I was also concerned about the bearings of my lexus. He test drove the car and assured me that they are OK. The reason I started going here is because they are very honest and do not cheat like the places I have been to before. Not to mention that I love their prices as well. I find their staff very friendly and I always leave satisfied! Vince

I wish I could give zero stars. This shop likes to take advantage of women who they think don't…read moreknow what they're doing in a car shop. Avoid them at all costs. They're also rude when you decline the services. I had been going to a different Monro for several years but it had closed so I went to this Monro to have an oil change done. I get a call saying they need to replace my muffler (it was getting a little loud so I was expecting that in the call)... "oh and your rotors need to be replaced and honestly these windshield wipers aren't good either they need to be replaced and we can do that for you... also these tires are looking pretty old. (I had literally replaced them the year prior) I decline the services and take my car to another shop - the new shop said "yes, you need a new piece for your muffler but everything else looks good on the car. Whoever you went to was looking for a cash grab." So what Monro told me was going to me $3k+ of work ended up costing me a couple hundred dollars. This is exactly what people (especially women) are afraid of when going to an auto shop. Predatory salesmen trying to scam you. Do better.

If i could give zero stars i would, my sister took her car to this shop and they said they couldn't…read moreinspect it because of some problems, gave a huge list of things (some don't even need to be fixed for inspection) wanted her to pay a lot of money. He then made her pay for nothing, wasted our time and money. When we were trying to leave he was reaching in my sisters car to try to grab the keys from her hands. Cursing at us and yelling. It was the old white guy who's basically balding. Avoid this shop at all cost. They treated us like shit.

They've taken care of all of my cars, even when I moved away to central new york and tried to get a…read morenew mechanic, but ran into issues that had me calling Bailey tire for advice and bringing my car back to them because they really know what they are doing, are honest, and efficient in following through with the repair option we decide on. I've since moved back and am happy to have my mechanic back.

I have been getting my car fixed here for the past few years now. From the start, they have always…read morebeen so kind and honest with me about what's wrong with my car and how much it would cost. I actually just recently had a mini car emergency and Don was nice enough to give me a ride home because I couldn't find a ride after having to leave my car with them until the next day!!! How awesome are they? Thank you Bailey Tire for having integrity and wonderful customer service! I won't be taking my car anywhere else as long as I reside in Buffalo.

Found Towne Motor Car through a Yelp search and a great review my an acquaintance…read more I don't have a regular garage, and have only visited a few repair shops over the years with different cars Ive had. Most recently after parking my key fob became stuck and the starter didn't engage. After trying AAA for a jump (and sold a new battery) I found myself in need of repair when the new battery didn't start the car. Using AAA to tow it over. Ive never been here and honestly have barely noticed it on Edward St when Ive driven by. Set back from the road a bit with their parking lot in front, upon walking in you realize how deep the building is and how much fits in it. (Neat) Well they gladly accepted my car, I had it towed after calling and discussing what I knew with Chris over the phone and make sure they had availability. The reason that I came here for wasnt as serious as I feared. Upon coming back those fears were met by what it cost to pass the NYS inspection. Obviously no fault of their own, I have a 2013 Chevy that is a hand me down from my parents and had already expected one issue that would probably needed to be addressed. (The Tires) Overall Im really impressed with Towne Motor Car, they were genuinely nice with every interaction and gave me the information that I needed to make a decision or had the conversation with me when what I thought was an issue wasnt. What really impressed me was when I had my car in for the starter issue they fixed the key issue (separate issue in my mind) and they even put my slightly fallen bumper back in place. Going above and beyond for a customer, very strange nowadays. But greatly appreciated! Bringing back in for the inspection they were easy to coordinate the drop off (key in the box, but they were open before 8 to hand it off). I received a call mid-morning to go over the issues needed to be addressed and got a timely call and text near the end of the day to pick it up. Plus they have a website where you can review your past service history, and make appointments. They even use your preferred communication method to reply back (call or text). Although I hope I dont need it soon, I think I found a garage to stick with.

Chris and the gang at Towne Motor Car are fantastic. They are transparent about costs, do excellent…read morework, and most of all for this single woman without any men around, I trust them. They are unfailingly courteous and friendly. Indeed, their standards in that area are superior to any other mechanic I've been to in WNY, and in a world full of bullies I greatly appreciate it.

Fast service and reasonable prices. Brakes and rotors and…read moresynthetic oil change. Friendly also.

After bringing my car here more than once something else went wrong immediately after…read more Has this happened to anyone else?.

I've now sent 3 people here. All for minor things, oil change, new wipers, inspection. All three…read moremade a point of thanking me. Like me, they think this is a great addition to the neighborhood. I stopped here because I wanted to make sure the tires were correctly inflated. I'd done it myself but the little light wouldn't go off. So I went to two other air machines and they also said it was fine. Out of an abundance of caution I asked if he would check. He did, with a smile. Now I'll call the dealer and have them fix it. But I'll drive without worry until then. Great add to the area. 30/U

Best mechanic I have ever been to! I had an older car and they only did what was needed so that I…read morecould stay within my budget. Eric always describes the whole situation and gives me options so that I feel like I am part of the decision, unlike mechanics that try to make you feel dumb. I have a new car now but still take it there for inspections and oil changes because I trust them and believe in giving quality companies my business. I have recommended them to 3 family members and all of my friends in the area and will continue to do so.

Friendly and professional…read more I'm 77 years old and so have been at a LOT of vehicle repair centers over the years, therefore I'm speaking from experience. They have something that is missing from a lot of places: Honesty and reasonableness. Mike, the owner went above and beyond on my second visit to Auto Works by bringing my car back to me at Home Depot where I work. It's only about 2 blocks away but it was a cold and windy winter night so I really appreciated this extra touch. On my first visit, I found that the problem that needed to be repaired was clearly explained and it was repaired the same day. Thanks very much Mike and Team!

Stopped in and asked them to check my oil and tires. They added 1.5L oil and put air in my tires…read moreand added a bit of coolant to top up my coolant. Service was good, however they charged me $50 which I felt was rather expensive for a litre and a half of oil and a bit of coolant (air in the tires was free). Not sure I would come back here again as I felt a bit ripped off.​​​​

Amazing staff, won't be on normal service department to help me to figure out something that was…read moregoing wrong on my vehicle. Told me that I didn't need my oil pan etc....replaced that another dealer recommended, that nothing was leaking ....honest . highly recommend this place.

The Sunday of Thanksgiving Day weekend my Duramax Diesel truck which I purchased through Evan at…read moreUnique ran out of fuel a few doors down on Harvester Road at Tim Hortons. To make matters worse I had forgotten my wallet and did not have any change in my truck. Trying to think off who might be able to help I visited Car Nation first where I had purchased a Mustang only months earlier and nobody was able to help. Dom at Car Nation suggested I go to Unique and see if they could assist. When I arrived 3 sales staff were working, 2 women and 1 gentleman. The ladies ( and I wish I could remember their names but they know who they are) were very friendly and went to work to see how they might help. When she came back it was a group decision they were going to "Pay it Forward" with $20 to assist me. Needless to say, I was ecstatic and very relieved. They handed me a $20 bill and wished me a Happy Thanksgiving Day of which I returned the same. I would like to thank the staff on that day for their kindness and it restored my faith in humanity that in Ontario there are still good people whom have compassion because my experience since I moved back from Alberta that that has not been the case because of the pace of life in this sea of humanity. Thank you Unique Chrysler Jeep for the great service "paying it forward" and Evan for selling me a good truck. I would highly recommend your next vehicle purchase take place at Unique! They have great people who care.