We bought a set of appliances from Durochers about 3 years ago. Last September, our refrigerator…read morestopped working. During the first service call, the repair people somehow cracked the inside of the fridge. I was told there is no way to fix the damage. The refrigerator needs a part from Samsung that has come in damaged now 4 different times. Durochers can order the part for next day delivery, so they could have tried far more than 4 times, btw. The last time, the part sat at Durochers for over 3 weeks before they even inspected it. ​ We have repeatedly asked for a manager to contact us, but been ignored every time. We have not had a working refrigerator in over 6 months now, but Durochers hasn't offered an apology or any sort of assistance.

I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

Worst company ever I was told it would be a simple fix. Over a month later still no dryer and no…read moreone will return our calls. This place needs to go out of business.

We gave one star as Yelp will not let you submit a review with zero stars. Our experience is zero…read morestars. This is the worst company imaginable. It is so bad it feels like a scam towards manipulating consumers. On April 20 a repairman came to our house as our freezer stopped working. He was nice and seemed knowledgeable.....and diagnosed the problem. We were asked to pay $500.00 for the part which seemed reasonable and he scheduled to be back in 1 week on the 27th (which is a Monday). On Friday the 24th we received a call stating the part was lost in transit and they would reschedule. This is the last communication we have had about our service and it has been two full weeks since the cancellation, three since the visit. The number you can call for help is actually a call center somewhere in Texas......and they have no way to resolve any issues or provide any information as Mr Appliance of Western Ohio is a franchise. Each time you call they try and contact the local office (and get no response) and then promise to escalate the issue to the escalation department who will call back the same day. We have called every business day since April 27 (10 business days now) and heard the same speech and never once gotten a phone call back or any information regarding the part or service. We have requested a refund numerous times as we have already resolved the freezer problem---and of course they have to contact the local office and the escalation department will handle it......which truly feels like a way just to get us off the phone.....as it never happens. We even believed it fair for them to deduct a diagnostic fee for the tech coming to our home.....and offered this reasonable resolution. We requested a tracking number for the part the day they cancelled the appointment which they could not provide. Mr Appliance is owned by Neighborly which has a very detailed program on how you can become a franchise owner---and then they distance themselves from any accountability as we called Neighborly and of course it is another call center. I wish we had read all the reviews prior to calling Mr Appliance. It has been 2 full weeks since our appointment was cancelled and we have not received one update. I do not think we will ever get our money back and the only recourse we have is to warn as many people as possible not to call Mr Appliance. DO NOT USE UNDER ANY CIRCUMSTANCE.

I love this store! I have always been welcomed when I visit! I had questions about my fabric I was…read morecutting so I brought it in and Dotty was so kind and helpful and explained to me what I needed to do!! She also kindly helped match the material for another quilt while I was there! My young daughter also loves visiting with me!! Please take time to see for yourself and experience the kindness at this store!

Oh my goodness, what a sweet owner, Dotty. She helped me match colors for a pattern I had. She…read moredidn't rush me even though I arrived 30 min before closing. 30 min after closing she rang me up and we were laughing and smiling the whole time.

Thanks for coming back on a Sunday to put the finishing touches on my door! If I need additional…read morework ill call Tom again!!

Tom, answered my call right away. Came out the same day to put in and plum a new kitchen sink…read more Friendly and honest. I highly recommend.