I am so proud to recommend this facility to my patients, family & friends needing compassionate and…read morelife giving care. In my industry we have a few good options to help our patients with a respite or long term stay but really standing out here is how beautiful & incredibly clean the property is and how patient, kind and caring the staff are to the families I continue to send here...Such a relief to have them on our Favorite for Families list and a great option if you or your loved is needing compassionate care. Sherrie Lynn McBurney Altus Hospice San Antonio

This place needs to get their act together. My grandma is…read morestaying with them, and they are completely inept on most every count. Walking in the front door- you don't find anyone at the front desk. I breezed in, started wandering around the facility, and nobody was around- the halls were empty of people working there. That seems to be the general feeling of the place- grossly understaffed. My grandmother has been complaining about the fact that she hits the button that calls the nurses, and nobody shows up for five hours. Five Hours. They haven't been able to deliver her prescribed pain medications, because the facility has been out for days. Days. How does a medical facility run out of medicine?! The management here is largely absent. It's taken days to get to see a doctor. Days! This place is completely inept. Don't send your loved ones here. The one guy on duty doesn't have nearly enough time to get to see them. Beware!

I'd give this place zero stars if I could. Any positive reviews that are being left, are being left…read moreby people that work at this facility. And the only reason for that is to offset all the negative reviews. They have multiple complaints against them by family members of the residents. Don't leave your loved ones at this place. They are understaffed and under qualified to take care of anyone. I have a family member that has been here a couple weeks and within that time, I have seen him decline drastically & have seen so many unacceptable & inhumane treatment of not only him, but the other residents. It has been excruciatingly hot outside and there central air was broken for at least one week that my loved one has been at this place. You have to literally stand there and make them give your loved-one a bath. Clothing, food and snacks have gone missing/stolen from their room. They didn't have running water for at least two days. We had one resident there asking us if we knew when they were going to turn the water back on. When they do have running water, dirt comes out of the sink pipes. Because of how disoriented my relative is, he actually has drank this filthy water. We're constantly having to take our loved one bottled water because of how dehydrated and thirsty he is. They even have the maintenance guy filling in for the CNA's, someone that has no formal training. My loved one is unsupervised, has fallen multiple times because he is hopped up on meds that they shouldn't even be on, prescribed by the nursing home dr - which by the way is only there once a week. My relative has already tried to escape a couple of times, and was literally able to make it out the door. That only goes to show that there isn't enough staff working there. I don't even know how this place can remain open. This place needs to be shut down. If I had power of attorney, Our loved one would no longer be staying here. What should have been a five day rehabilitation to get this person's meds adjusted has now turned into a nightmare. They have been there for over two weeks and has progressively declined instead of getting better. He also has an ear infection that we've been telling them about for over two weeks and nothing is being done about it. Even a lot of the people that have been either residing there and/or working there for a longer period of time, say that they don't even know how they have not been shut down. They get a bunch of people to work there that come in from temp agencies and they can't get anyone to stay. completely understaffed and under qualified people. And it isn't just with my own relative, we have seen other residents not being taken care of properly. No one is taking care of these people the way that they should be taken care of. You can have your light on in your room and no one will come to help you for hours, if they even come in at all. When I was trying to leave, and my relative was gripping my arm, not to go, I tried to get help from one of the nurses or a staff member. I thought maybe they could try to distract my relative and or talk to him, but when I asked for help I was told-and I quote "what do you want me to do about it?" And when I asked about getting a nurse to go in there to help, I was told again - and I quote "what do you expect them to do about it?" We're constantly having to take our own cleaning supplies to sweep and mop my relatives room. It's heartbreaking to see the treatment that they are giving my relative and also the other residents. This place is a joke. I need to add that before he came to this place, he was living on his own, drove his own car, made his own meals, & took care of himself. He was originally taken to the hospital because he had a reaction to his meds, then admitted to this facility to transition from hospital to his home. This was only supposed to be a temporary situation.

Town and Country is a nice facility with great services and staff. The staff work hard to take care…read moreof the residents. Keep up the great work!

Shavano Park is a country club and not a prison for seniors! I immediately felt welcomed walking…read morein and I asked myself, "Would I want to live here?" YES! Absolutely! Staff friendly and helpful. Communication was completely transparent! How often do we get that?! The facility is warm, casual and inviting. It doesn't feel at all clinical either. It smells good too! The staff get along within themselves and the residents. Come get a tour and see compassion at work!

Please stay away from this place. My mom and dad passed after they were there for just 3 months…read more My mom was an independent person walking until she fell. When she fell, they put her in a wheelchair and never took her out. Because my mom passed away December 9th, they are prorating her time there and have yet to pay me back. Please be wary of this place. Whenever you call, they are in meetings. They are fast to take your money, but when they owe it to you back you're going to wait forever. We are already 5 months since my parents passed. Both of them died in December. Their food sucks too. My dad would not eat it. I had to bring him food. My mom's bed literally had shit on it. My uncle was the one who saw it. They leave the residents wet. Supposed to check on them every hour. Well I had to buy cameras cause it wasn't happening. My sister and I had to call the facility to get someone in the room.

Heritage is not a 5 star facility. We had several problems that were never really resolved. Some…read moreof the staff members were great - others not so much. The person that helped us with enrollment was initially very nice, however, once the lease was signed, she had nothing to do with us. Her actions spoke a great deal. Check on your loved ones often and ask questions. Most of the residents were on their own with little family support.

I love Heritage Place! They treat my grandmother with kindness and respect!…read more Sara is such a sweetheart and the residents adore her. The medication girls are a big help to my grandmother. Helping her ready for the day and reminding her about what she needs to do for the day. Vanessa is always inviting my grandma to all the activities and helping her socialize with everyone. I would recommend Heritage Place for anyone who wants their loved one to feel safe and at home!

I agree with Wendy M. "This community is for patients…read moreneeding skilled rehab or a loving forever home. The team members always work together, with their best efforts to provide a clean, healthy and loving environment for your loved ones! Go tour and you'll know what I mean when I say it truly feels like home! Kudos team at the Heights of Huebner!" They are amazing! I cried when I had to leave. Wendy hit the nail on the head. She could not have said it any better. Donna M

My mother was encouraged to come to this facility to recover after knee surgery. She was told she…read morewould get excellent care here and that there were nothing but strong reviews. We didn't have that experience at all. The rooms were small and shared. My mother's roommate said that she had been waiting for batteries for her tv remote for 4 hours and that the tv was stuck on sports and on a high volume. She was still waiting for a walker as she had already been there for a couple of days and had asked for bedrails but they would not be there for a few more days. She also mentioned she had been waiting for hours for pain meds. When my mother asked about bed rails they also said it would be three days before she would have them. Upon arrival in her room there was a pair of dirty socks on the nightstand and a nebulizer that had a used mask and medication. We pointed it out to the staff and they shrugged and left them where they were found. My mother was in pain and we asked about medication. They offered Tylenol around 7pm and we had to request an ice pack for her knee. We asked about her evening meds and they said they hadn't received anything- we were concerned because my mother is diabetic and has other health conditions that require regular medication. The staff seemed unconcerned and dismissive. We received a call from my mother at 1:30 AM that there were bugs crawling on the walls, the room was hot, and they had not provided her with pain medication or another ice pack. She felt feverish around 3:00AM and we went to the facility and they hesitated letting us in as hours of visitation are only 8am-8pm. They had the nerve to tell my dad that my mom did nothing but complain. We were shocked at the lack of compassion. We felt so sorry for the people who rely on this place for rehabilitation and also for their long term residence. We strongly ask case managers who recommend this place to actually go visit and see where they are sending patients for rehabilitative care.

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

You get out of it what you put in. So many people come to a…read moreplace like this expecting luxury spa treatments and effortless "magic pill" solutions to their addiction. That is not reality. Starlite is a place where you are expected to put in effort if you WANT to get well. The facilities are older, but are comfortable and are undergoing major renovations and improvements. The staff are pleasant and supportive, but they are not here to pamper you so you will want to stay longer or come back again and again. They are here to keep you focused on recovery and getting your head screwed back on straight. There are multiple therapies available because not everybody is going to respond to one style. Once again, though, an addict has to put in the effort to recover as therapy does not work passively. This is a great place to get away from whatever caused the addiction, and to work toward recovery. It removes you from the world where the drug/alcohol was available AND gives you the time to think about and work on getting well so when you leave, you can face that world again with the understanding of how not to slip back into the addiction thinking. If you really want to get well, this place really can work.

I have been to Starlite three times since 2009 and have never had a terrible experience. It isn't…read morethe best rehab out there, to me La Ha is better but they have mostly caring staff, a wonderful doctor Dr. Davis, alright good, decent rooms. It's in the hill country and there's a pretty view overlooking the hills in the distance. They have a pool, a store that's open a couple times a week. The classes are ok, but like I said I preferred La Ha over Starlite. I was really enjoying my most recent stay there when my insurance was suddenly no longer accepted so I had to transfer elsewhere. Would I choose Starlite again? Probably not but then again I hope I never need rehab again. So if you're thinking of going, it's not a bad place but definitely shop around and definitely do not go to Ripple Ranch in Spring Branch.