Heritage is not a 5 star facility. We had several problems that were never really resolved. Some…read moreof the staff members were great - others not so much. The person that helped us with enrollment was initially very nice, however, once the lease was signed, she had nothing to do with us. Her actions spoke a great deal. Check on your loved ones often and ask questions. Most of the residents were on their own with little family support.

I love Heritage Place! They treat my grandmother with kindness and respect!…read more Sara is such a sweetheart and the residents adore her. The medication girls are a big help to my grandmother. Helping her ready for the day and reminding her about what she needs to do for the day. Vanessa is always inviting my grandma to all the activities and helping her socialize with everyone. I would recommend Heritage Place for anyone who wants their loved one to feel safe and at home!

The Lodge is an Adult care facility . Our loved one recieves…read morethe best care from the friendly, helpful staff. The grounds are beautiful. Our sister loves the home cooked meals.

The Lodge at Leon Springs is mediocre at best. Morning employees are loyal and dedicated to the…read moreelderly. However, 2pm shift has a couple of existing employees and all the rest are new hires that last several weeks and they play hide and seek. I highly recommend for peace of mind about your loved one, as I was with my mom, INSTALL A VIDEO CAMERA! You'd be surprised the difference a camera makes! The food is less than mediocre and I was constantly bringing my mom food. Management is lacking in skills on how to handle a senior living facility. I was constantly bringing issues within the facility to managements attention, who I felt did not care.

It is with a heavy heart that I write this review. My sister was a resident at Town and Country for…read moreeleven months. She passed away a short time ago surrounded by family and staff. The care she received was from people who treated her as if she was their own sister or child. My sister was only 52 and was special needs so she had the personality and child like innocence of a five year old girl. Having only lived at home until her needs were more than the family could handle we were all very worried and concerned. I installed camera's in her room with permission from the facility. The cameras told a story we never expected.... She was having a blast and making friends with other residents and winning over the hearts of the entire staff. Choosing to put my sister in a home other than the one we grew up in was the hardest thing I ever had to do. First, my family and I went and checked out every facility in San Antonio and the surrounding area. It was clear that we'd made the right decision. Unfortunately, my sister had many seizures and hospital stays which ended up leaving her weak and at the end of life. It was a comfort to know that she was in such a wonderful place with people who truly loved her! When I'm feeling a little stronger I plan to return to visit my sister's other family. I can't say enough how blessed we feel to have had found Town and Country. We'd hoped to be visiting for decade's to come but God wanted his angel back.

I'd give this place zero stars if I could. Any positive reviews that are being left, are being left…read moreby people that work at this facility. And the only reason for that is to offset all the negative reviews. They have multiple complaints against them by family members of the residents. Don't leave your loved ones at this place. They are understaffed and under qualified to take care of anyone. I have a family member that has been here a couple weeks and within that time, I have seen him decline drastically & have seen so many unacceptable & inhumane treatment of not only him, but the other residents. It has been excruciatingly hot outside and there central air was broken for at least one week that my loved one has been at this place. You have to literally stand there and make them give your loved-one a bath. Clothing, food and snacks have gone missing/stolen from their room. They didn't have running water for at least two days. We had one resident there asking us if we knew when they were going to turn the water back on. When they do have running water, dirt comes out of the sink pipes. Because of how disoriented my relative is, he actually has drank this filthy water. We're constantly having to take our loved one bottled water because of how dehydrated and thirsty he is. They even have the maintenance guy filling in for the CNA's, someone that has no formal training. My loved one is unsupervised, has fallen multiple times because he is hopped up on meds that they shouldn't even be on, prescribed by the nursing home dr - which by the way is only there once a week. My relative has already tried to escape a couple of times, and was literally able to make it out the door. That only goes to show that there isn't enough staff working there. I don't even know how this place can remain open. This place needs to be shut down. If I had power of attorney, Our loved one would no longer be staying here. What should have been a five day rehabilitation to get this person's meds adjusted has now turned into a nightmare. They have been there for over two weeks and has progressively declined instead of getting better. He also has an ear infection that we've been telling them about for over two weeks and nothing is being done about it. Even a lot of the people that have been either residing there and/or working there for a longer period of time, say that they don't even know how they have not been shut down. They get a bunch of people to work there that come in from temp agencies and they can't get anyone to stay. completely understaffed and under qualified people. And it isn't just with my own relative, we have seen other residents not being taken care of properly. No one is taking care of these people the way that they should be taken care of. You can have your light on in your room and no one will come to help you for hours, if they even come in at all. When I was trying to leave, and my relative was gripping my arm, not to go, I tried to get help from one of the nurses or a staff member. I thought maybe they could try to distract my relative and or talk to him, but when I asked for help I was told-and I quote "what do you want me to do about it?" And when I asked about getting a nurse to go in there to help, I was told again - and I quote "what do you expect them to do about it?" We're constantly having to take our own cleaning supplies to sweep and mop my relatives room. It's heartbreaking to see the treatment that they are giving my relative and also the other residents. This place is a joke. I need to add that before he came to this place, he was living on his own, drove his own car, made his own meals, & took care of himself. He was originally taken to the hospital because he had a reaction to his meds, then admitted to this facility to transition from hospital to his home. This was only supposed to be a temporary situation.

Town and Country is a nice facility with great services and staff. The staff work hard to take care…read moreof the residents. Keep up the great work!