If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Our 82 year old aunt, who is a widow, recently moved to San Antonio to be near her 91 year old…read morebrother. Initially she selected a one bedroom amazing Landon Ridge Alamo Ranch Assisted Living & Memory Care apartment community. This review focuses on this assisted living facility and its absolutely amazing staff. First off, you will know that you have been blessed or have received amazing good fortune if you meet and work with the Sales & Marketing Director, Ms. Lauren De La Rosa! Ask for her by name if you go visit. Lauren is the kind of person, that just genuinely cares about everyone! She is gifted with the ability to really listen and understand your concerns and needs. Lauren goes well above and beyond all expectations. In example, during our meet and greet conversation I vented a little about several challenges we were having with other entities and organizations related to our aunts new medical challenges. Things which were absolutely not related to Lauren's position at Landon Ridge. Our meeting concluded, and my wife and I left, feeling very happy and grateful to have found Landon Ridge. Lauren shocked us a few hours later, when she called us after her work day, to let us know that she had done some research online related to the unrelated challenges I had mentioned to her earlier! She explained what calls she had made on our behalf and also what resources she had found for us online. She then sent us an organized, easy to understand summary via text. The information which Lauren provided would have taken us days to find ourselves, that is, if we were even able to find it! I can not emphasize enough what an amazing human being Lauren is and what an ASSET TO LANDON RIDGE she is. By the time our aunt moved in, everyone on staff made a genuine effort to go meet her, and to let her know they were always ready to assist her in any way. Our aunt said she needed to have her personal TV and cable system put up, and literally it was done first thing the following morning! The staff made sure to introduce our aunt to the long time residents that liked helping new residents transition into assisted living, and from day one she had lunch buddies, and our aunt was smiling and ecstatic! Tragically the pre-move in medical results have now come in and we have discovered that our aunt has a progressive, condition which will require full time medical services, well beyond any assisted living facilities scope. This is tragic on a physical health basis for our aunt, and also on an emotional basis because she absolutely loves the Landon Ridge community! It is such a special place, that our suggestion, for anyone in the San Antonio area, who is able to choose an assisted living facility, is please go meet Lauren, take a tour through the facility, (it is more like a resort than a facility), stop and chit chat with the residents you see, and you will find that it is absolutely the place to be. The Executive Director of the facility is Madison Parker, and she runs an amazing operation! Every time we visited Landon Ridge, Madison was actively engaging with employees and residents throughout the facility. She is an executive who leads by example, and who is always easily found if you need to speak with her. At one point, I spoke with one of the staff members that distribute medications, and asked her "off the record" if she liked working at Landon Ridge and under Madison. This staff member literally lit up with a giant genuine smile and said she loved working there and that Madison was amazing. I later asked another staff member the same question, and he also immediately lit up and smiled confirming that it is great group to work with. Clearly, Landon Ridge Alamo Ranch Assisted Living & Memory care have made a commitment to amazing resident service, and they invest in quality staff and leadership.

One thing that really stood out to me is that it does not have that typical "nursing home" smell,…read moreif that makes sense. Everything feels fresh, well-maintained, and welcoming. I work in a field that deals with different accreditations, so quality standards matter a lot to me. This facility is Medicaid and Medicare accredited, which means they're meeting higher standards of care. When I was researching rehab options for my dad in San Antonio, this was hands-down the best choice for physical therapy and overall care. Even during the research phase, the admissions staff was incredibly kind and took the time to walk me through everything and give me a clear overview of the facility. Once my dad was transported here, the care has been exceptional ever since. I highly recommend this place to anyone looking for quality rehab care, professionalism, and genuine compassion.

Quality of care is ok for someone that can move around and advocate for themselves…read more Their patient response time is not very good. If you have a patient that requires assistance to get to the bathroom. No fault of the staff. They just seem to be understaffed. Some of the staff is nice. Others just seem too busy to go the extra mile for their patients.

Thank you Carol Ann,…read more This owner and her supportive staff have a stellar reputation in our senior industry/ community for caring and going above and beyond for their residents, families, and for all us who work in this industry. Love is in the details. When you tour one of Carol Anns communities you will see exactly that. Amazing place, full of passion, compassion, heart and love for our seniors. My compliments and gratitude for all you do. Thank you Carol and Elizabeth and all your supportive staff. Thank you for going above and beyond to provide care. We appreciate you! With love and gratitude, Laura Daniels, RN Care Advocates- Care Management and Senior Placement

I visited my aunt at Wurzbach Nursing and Rehab this past weekend and had mixed emotions. On one…read morehand, I want to give a huge shout out to the nursing department for really upping their game with resident care. The gentleman handling the hydration system is doing an excellent job; my aunt used to get frequent UTI;s but this new focus has clearly made a massive difference for her health. However, it was still heartbreaking to see her just sitting in front of the nursing station with no engagement or activity. My mother confirmed that while weekdays are a bit better, the weekends have almost nothing planned. I kindly ask admin to please consider adding more engagement activities during the weekend, so residents have something to look forward to besides the church services. The medical care is improving; we just want to see the social engagement meet the same standard.

Been there about 7 times this year, always smells bad, counters in rooms are sticky, floors are not…read moreclean. Front entrance always looks nice but got to go to halls and rooms. Staff are always standing around on phones like they don't want to be bothered, playing on social media, no smiles, no warmth/liveliness to rooms-just old white paint, beds that are from the 50's, when use buzzer for staff and no one comes.

This is such a wonderful place. My wife found this place after long hours, days, of researching…read more This place is a complete change from where she was staying before. The rooms are clean. My wife's grandmother smells nice. There are nurses constantly checking on her and they are very informative. My wife and my Mother in law asked me to sit in with them for a meeting they have every three months. I did not speak much. I just listened to the nurse and the head administrator explain how things were going with her grandmother. Medications she's taking, her progress, etc. I am relieved. My wife had been stressing about finding a good place for her grandmother. So if she's stressed, well all the husbands know, than I'm stressed. Lol. Anyway, this place is full of life. I started to take pictures, but I was not allowed to take pictures of the residents, I was told by a nurse, but they had no problem with me taking pictures of anything else. It was for the protection of the residents, which I totally understand. Good for them, protecting the identity of the residents. Everyone there seems so happy. They even have a beauty salon in the home!!! They have activities and they encourage the residents to do whatever they want. They don't force them, they let them go at there own pace. I am relieved. When I saw grandma sleeping, snoring, lol, I knew everything was going to be alright. Oh and I asked some questions about employment tenure. Almost all of the workers there have been working for the nursing home for 10 years+! That's a great sign, because you don't stay at a job that long if your not happy. Thank you for taking care of our grandmother.

This place is wonderful. It is definitely an older building but the great staff more than makes up…read morefor it. From Administration to Nursing to Maintenance Staff, everyone is helpful and kind. The facility is always clean and a great effort is made to make sure the residents are happy and well cared for. I definitely recommend this facility as it gives you peace of mind knowing your loved one is in great hands.

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

I would very happily encourage anyone in need of compassionate hospice care to call OpusCare. The…read morepersonnel are incredibly and eminently qualified, and are able to meet all your needs. Having both parents in need of care was such challenge, I felt overwhelmed and out of control. After I met and talked with Michelle Ballero I felt hopeful and optimistic for the first time. She is a Godsend, energetic with a beautiful spirit and an absolute total knowledge of what to do to help those who are struggling and lost. She knew what we needed and made sure we got it. Our admitting nurse Melissa has great empathy, and even put my mother at ease. Both handled my parents with genuine care, confidence and competence, and I'm SO glad they are there for all of us. Thank you Opus Care, if you had a billboard I would gladly wear it! Sharon Lofton

Michelle and staff were wonderful, Michelle from the start was attentive, caring and really…read moreunderstood the Kai. The we were all going through, every question I asked was answered promptly. The nurses were amazing. Thank you for caring and helpful, my family truly appreciate your support. I highly recommend Opus and Michelle thank you so much for your undivided attention.. you and your team are simply amazing!

I have been to other rehab centers where they have one master and then text that work on drum but…read moreat Warm Springs they're all certified physical therapist and the same physical therapist stays with you the same hour. It's the best rehab center I have ever been to are used. I would give Warm Springs a good solid five the quality of care the type of care and the office are all extremely above the others.

My husband was sent here from the hospital after a bout of pneumonia. He was weak and disoriented…read more The room we stayed in was big enough for me to sleep in with him on a very comfortable cot. The room and entire hospital was clean and comfortable. The nursing staff went above and beyond in their care of my husband's every needs. The whole staff of Warm Springs made us feel safe and secure in their care of both of us. I was included in all decisions of his care, and his Threapy. He was finally diagnosed with Dementia and Dr. Patrick Malory was wonderful at treating him and watching him as he added a new medication. That kind of hands on care is exactly what we should expect from all Doctors. I met some truly wonderful people from housekeeping to cafeteria and Nursing. We were always greeted with a smile from everyone and when we left we felt as though we were leaving family behind.