I have been a customer since 2025 and up until now I have never been placed in auction status…read more When I found out I immediately reached out to the corporate office. I spoke to the GM and she informed me that my account was late due to a non-payment from way back in November 2025. All though the explanation made little too no sense I went ahead and made the 336 dollar payment because I still wanted my belongings. After making the payment the property manager informed me that they had cut my lock and replaced it with their s and she would have to escorts me to unlock my unit. When she unlocked my unit I immediately noticed that item had been stolen out of my storage unit. I had not been inside my unit in almost a year because I was out of town working. I noticed them and I was told that it was nothing they would be able to do an I would have a difficult time providing it. I would not recommend this place to anyone. I am very disappointed

Great service and easy to get in and out on 280. The units are very clean and well kept and air…read moreconditioned!

Whitney was very helpful and punctual! Sue made my move in a breeze! After dealing with the stress…read moreof moving, this was the least of my worries and I am forever grateful!

Kiera was great! She was very knowledgeable on the property and was able to answer all of my…read morequestions. The common areas in and around the facility was clean and presented a professional appearance. Accessing the exterior gate, the interior doors to the facility, and the unit was all user-friendly. There are also moving carts positioned in the lobby for your convenience which, if you have a lot of items to move in or out, is extremely handy. I also got the best rate in town on the 10x20 unit I leased....... US Army Vet

I needed a place to store my RV for about six months while I was trying to sell it. The few…read moreinteractions I had with the staff were very pleasant, and the site was secure, convenient, and clean. No problems whatsoever!

We chose Valleydale Mini storage because it was convenient and looked clean....BIG MISTAKE! Last…read moreweek we hired movers to relocate the entire contents of the storage unit - which included the furniture for an entire apartment - and discovered that the majority of items had been destroyed by rodents. There were holes chewed in the couch with the stuffing pulled out. Both the couch and the love seat were unsalvageable. The boxes that had been taped shut and sealed were all chewed through. The packing paper was chewed up and there were droppings and blood EVERYWHERE. All the items we had hired movers to load up the truck had to be unloaded, inspected, most thrown away, reboxed, and reloaded - costing us hundred of extra dollars. As if this wasn't enough, when we contacted the office, the owner, Ron Owens, was very unhelpful but agreed to meet at the storage unit and look at the damaged sofa. Upon inspection, he said he had no responsibility for any damage in any of the units and the only thing he could offer was to "read the lease agreement". Needless to say, we are extremely unhappy after paying to have these items stored for the last two years to find that they were destroyed. This was a waste of two years of payments considering most items had to be thrown away due to the blood and feces covering it.

Jimmy Palmer was great. I had been driving for 9 hours to get to Birmingham and he made sure my…read moreexperience renting a storage unit was as easy as possible. If Jimmy is there, I highly recommend him to help you with any of your storage needs. Further, the storage facility was clean, air conditioned, and was easily accessible.

I rented a 10x12 climate controlled storage unit, to my suprise I was offered a free moving truck…read morewhich saved us some money. The property manager is super friendly and accommodating, she made us feel like a valued customer, not to mention the office was so clean and smelled amazing. I have two younger children that need to use the bathroom everywhere we go, which as a mom I dread. The restrooms where clean and the area smelled amazing! Thanks Crystal for all your help :) If your looking for a storage unit, Morningstar has you covered :)

Recently had to call around and get a storage facility for my parents. This place was in our…read morepreferred location. Customer service was amazing - from checking out the storage unit, showing us the security cameras, setting us up with a code for the access pad and tips for moving. They have two locations that are literally diagonal from each other across Morgan road. The pricing was also reasonable compared to facilities in Hoover.

I have had a storage space at Greystone Self Storage. Very friends owner and managers. They are…read morealways willing to help with any issues I have had (I've lost my lock keys before, changing locks, etc.). It's a nice storage facility, clean and safe. I recommend it highly.

I used this storage facility for a year. Of course I only meant to have it for a month. Anyway the…read morecustomer service was fantastic. The storage room was clean when I stored my items. I paid in person and online. I liked stopping by because the staff is very friendly. If I ever have to store anything again, I'd definitely use them.

I had a poor experience with a moving company and needed a rental truck at the last minute…read more Metro's employees were so accommodating. They sympathized with me and worked to make my experience better than with the moving company. There were 2 guys that worked as a team to check me out and pull the truck to the front door for me. It was truly curb side service. It's a hidden gem nestled in the middle of a neighborhood. I'd recommend this place for truck rental for sure.

After a year of my belongings being in storage, I arrived to find mold on my sofa, my bed, my table…read moreand boxes of clothing. Unfortunately, there is a clause in the contract that states that the forced place insurance dues not cover mold.

Watch this company, they stored wrong card and charge late fees also will add insurance cost after…read moresuppling homeowners policy. I would not recommend due to business practices.

Don and Felicia are THE BEST! Knowledgeable, kind, friendly and professional. We would not go…read moreanywhere else and recommend them to everyone we know. The facility is always clean and looks great inside and out. But , Don and Felicia are the best!!! Thank you, Bill and Brenda McBrayer