I'd like to offer my highest recommendation for Superior Sanitation…read more To give a little background, I found myself in a nightmare situation because of a complete hack job by another septic company. I hired them to install a brand-new, updated septic system because I was preparing to sell my home. During the sale process, the system failed inspection. To make matters even worse, the company that installed the new tank completely ghosted me, leaving me to deal with the mess on my own and putting my home sale at risk. Superior Sanitation came out promptly, thoroughly assessed the situation, and put together a quote for me very quickly. They even managed to squeeze me into their busy schedule so they could repair the damage caused by the previous company. From the moment they arrived, I could tell I was dealing with true professionals. Their knowledge, attention to detail, and use of camera equipment to inspect the system gave me tremendous peace of mind. Unlike the previous company, Superior actually knew what they were looking at and took the time to explain everything to me. Throughout this incredibly stressful experience, everyone I talked to--including my plumber--spoke very highly of Superior Sanitation. Now I completely understand why. Every person I dealt with, both on the phone and in person, was professional, accommodating, kind, and genuinely cared about helping me. I am beyond grateful that Superior Sanitation came to my rescue and fixed what another "pro" had completely botched. They turned an incredibly stressful situation into one I could finally move forward from. If you're looking for an honest, knowledgeable, and dependable septic company, I recommend Superior Sanitation without hesitation. They have earned my trust, and I will recommend them 100% of the time!

Over the last 20 years we have had a full septic system installed, have since had the tank pumped…read moreand we've had snow plow services for at least 15-20 years. Never once was money an issue! Was notified the second week of December that they won't plow anymore. Evidently the new owner doesn't understand working with machinery or doesn't have the knowledge and experienced help she needs so she walks away from a good paying customer and leaves a 70 something year old couple high and dry with no explanation! I hope she can keep all those port-o-lets clean as I don't see much of a future otherwise.

I had called Medina's one morning told them I had a clogged drain in my bathroom they came out that…read moreafternoon snaked out the hair in my sink, they were very professional I was very happy with the service.

Mr Medina checked my kitchen sinks I thought they were clogged but he was nice enough to check and…read moreand let me know they were not clogged but I just had to run water in each sink every day for a few minutes and problem would be solved he did not charge me for the home visit.He definitely knows everything about his business and does not look for an opportunity to take advantage.My daughter and her husband have also been very happy with his work.

The Saturday after Thanksgiving, my husband found a large puddle in our basement, and found a leak…read morein a pipe coming in from our well, and we had to turn off all of the water. We called other plumbers and left messages but got no response. My husband went out to get supplies to try to fix it himself but was nervous. While he was gone, I found them on Yelp with 3 great reviews and I called Mike's number. The woman who answered the phone was so sweet and helpful and said she would contact the guys. I did do a follow up after a while and Mike was still on another job. Mike immediately called us back and told my husband something he hadn't tried, heating the pipe, and it was just what we needed to know and were able to fix it ourselves, thanks to him sharing his knowledge and expertise with us over the phone. These are generous people and I will certainly not hesitate to contact them again the next time we need something plumbing related. I certainly recommend them, and love that he was able to help us over the phone so it could be fixed quicker. THANK YOU for being the people that are there and answer the phone for these emergencies!!

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

Returned my call within 2 hours, came up next morning and pumped our septic, then found a clogged…read moreL below basement floor, opened it up and recapped the cleanouts. Friendly father/son team, experienced, shared their knowledge, very reasonably priced, and just a total pleasure to deal with. Can't say enough good things about them. Top shelf!

Great family business. 3 months no problems with my septic…read more Friendly, professional. Listened to my concerns and worked with them. Whole family was working at one point. Would use again. I highly recommend them.

the service was great especially Jamie he made it!!!! he…read morehelped my husband. We will use them again

I did not realize how big a problem I had with my septic backup, likely because I have a very long…read moredriveway. Mark and crew arrived the morning I called, actually had to leave and come back with a bigger truck and worked for hours until the job was completed. They were amazing, professional at all times, courteous, I really can't speak highly enough about this company. I also had absolutely no complaints about the bill either, considering the amount of work involved I believe what I was charged was very fair. Should I have any future issues in the future, I won't hesitate to call them again.

Nice atmosphere nice people great bagels. that would definitely join to be shipping bagels to my…read morehouse because it's worth the difference.

What can I say other than TOP NOTCH. Jeff is a fantastic guy and delivers quality work. He calls…read moreback on time, he arrives on time. No bs here, just good customer service and thorough work. Will definitely continue to use his service! He fixed our outlet baffle and did some extra work to get the tank in tip top shape for our newly purchased home. He also took the time to explain everything and provided advice that saved us money. Thank you Jeff for delivering quality customer service like it used to be!

I have met with this company on several occasions to do work on my property and they have been…read moreincredibly responsive, professional and very helpful in exploring options for the regrading of my backyard. I've also used them to help me with my septic system and would highly recommend their services!

They just finished up a new septic installation for me in Burlington & I will absolutely be…read morereferring them to anyone I know who can use them! They showed up as promised, they were professional. They handled everything with the town, didn't damage my driveway, the pricing was great & they were so easy to work with! Everything was as promised & they were so honest - the pricing actually went down from what I had agreed upon because they were able to re-use the lids or something along those lines! That doesn't happen often - I didn't ask, they simply adjusted my total down! Don't hesitate to contact them, I am very happy.

Used Northwest for two houses so far. Great service, great people. Highly recommended.read more

Cindi and Cliff are the best! Referred to them by a…read moreSotheby's real estate agent, I called them to discuss a very old system and one that needed repair. Living in Los Angeles and now a resident of the NW corner, I was clueless to how a septic actually worked and what expense I was looking at to fix it. Cindi and Cliff were pros- explaining and going beyond the job to fix our system. HIGHLY RECOMMEND NW SEPTIC!! On time. Fair pricing. Great customer service!! Thank you!