Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.

These guys were great, my second time using them. They were earlier than anticipated. They checked…read moremy tanks for cracks and cleaned it out before placing the covers back on. They placed the dirt back over covers and placed grass seed down. I definitely recommend them. Very impressed!

We hired them for routine septic cleaning. It was 415, which seems very expensive. But the worst…read morepart was, they left not one, but two huge holes in our yard and made no attempt to cover the holes. There is part of the septic system still sticking out of the ground. I looked at my camera and they were only here for 20 minutes. They should have spent a few more minutes covering the hole.

I had called Medina's one morning told them I had a clogged drain in my bathroom they came out that…read moreafternoon snaked out the hair in my sink, they were very professional I was very happy with the service.

Mr Medina checked my kitchen sinks I thought they were clogged but he was nice enough to check and…read moreand let me know they were not clogged but I just had to run water in each sink every day for a few minutes and problem would be solved he did not charge me for the home visit.He definitely knows everything about his business and does not look for an opportunity to take advantage.My daughter and her husband have also been very happy with his work.

I have used this company several times with no disappointment. Ownership has changed hands not long…read moreago. The woman I spoke with was polite and helpful. The new owner Jeff was able to come out that week and handed everything in a timely manner.

I have used Middlebury Septic since we moved into our home in 2016 and Mike had provided us awesome…read moreservice. Fast forward to today and our dog sitter noticing our downstairs bathroom toilet not flushing, I'm in Australia for work and there is the whole time difference issue, well the new owner Jeff returned my call and went to my home in the dark a fixed the issue which was a clogged filter. That kind of piece of mind is invaluable, what great service! Thank you!

Getting your septic system pumped out it's probably not something you think about on a regular…read morebasis. So when the time comes, definitely call Russes septic service! The workers are conscientious, courteous, and they do a great job. When they were done, they even gave us a flower, because it smells better than the work they just did lol they were amazing and I highly recommend them! Better than five stars!

Excellent job as always! Great customer service and they always do a fantastic job! Highly…read morerecommend them!

I would use no one else. It is a father son team. Very knowledgeable and courteous. I have used…read morethem before in my former home and had them come out to pump out the septic in new house ( which is 75 years old). Mike (the son) only took 10 minutes to scout around and found the tank. It is now marked. Mike informed me the system is fairly new and in good shape. Cleaned up within the hour and I feel confident all is good.

I was so pleased when I had an emergency over the weekend and B&B came to my rescue! Went above and…read morebeyond to make sure everything was fixed and In working condition! I was having a house full for the holidays and was so thankful they were able to help! Cleaned up the work space so nicely , you wouldn't be able to tell any work had recently been done! Very friendly and respectful guys! Also very reasonably priced for an emergency and during the holidays !!! THANKS B&B!!!

True professionals very knowledgeable and respectful to you and your home. The owner is…read moreknowledgeable and give you total confidence in his company and his installation personal. Highly recommended

This experience was wonderful. Highly responsive, quick to come for review and installation,…read morefinished to a high quality took care of the problem as expected.

Unprofessional worker and Rude Owner. Arrive and dig where ever you want to find out where the…read moreopen lid for septic tank is, even though you have and location map of the entry to septic tank then attempt to leave with out servicing or asking owner where the location is(takes 1 second for me to show). Does not care for lawn restoration project underway. Mess-up the cleaning of tank and leave staunch smell in house for few days(how the hell does that happen?). Complain on customer that we called too late to give feedback, give lame excuses for the smell like you must have kept windows open(he must be the builder of my house because or present during the cleaning of tank he seem to know all the details), then do cheap talk as if I called for discounts and ensures I pay bill. Well done Pupper Septic! Somethings he forgot 1. Customer is always right 2. Listen to customer before you open your mouth 3. Dont assume that all customers always call for discounts or planning not to pay bills 4. Most importantly if you are having a bad day dont show your frustration on customer. 5. Have some humility and agree that there is a problem here and apologize for the mistake.

Excellent job, extremely reasonable and honest. I called Pupper for the very first time this…read moreevening after my septic backed up at my rental property in Danbury. . Being it was after 6 pm, and the companies that I was familiar with were closed I took my chance and called Pupper because it stated they were open 24/7. The gentleman that answered the phone was extremely polite and helpful and after I explained the situation he told me that he would send the truck out and it would be there in about 30-40 minutes...it was there in 20 minutes. Donny, who had already worked a long shift, mmediately got to work and worked for 2 straight hours. Unfortunately the job turned out to be more than just a regular pumping.due to the amount of grease. He also dug out the baffle ( i think it's what is called) to unclogged the pipe which was completele clogged. When Donny was all done and he gave me the bill I was shocked at the charge. It was not a penny more than what I was quoted over the phone despite being after hours and all the extra work it entailed.. I thank you and my tenants thank you Donny for a great job. Im so glad that this emergency happened when it did, because otherwise I probably would not even have known about you company. I