I highly recommend Ben Melton Septic Service…read more Ben originally inspected our septic system when we purchased our home, so when it came time to make repairs he was the first person I called. He was extremely thorough and took the time to carefully inspect the entire system before recommending any work. What I appreciated most was how clearly he explained everything. As an engineer, I tend to ask a lot of detailed questions, and Ben was very patient and methodical in walking through how the system works and what the issues were. He presented multiple repair options, explained the pros and cons of each, and never pressured us toward a more expensive solution. His pricing was very fair, but even more impressive were his honesty and customer service. It's rare to find a contractor who combines strong technical knowledge with that level of integrity and communication. The work was completed exactly as promised, and I left the process feeling confident that the system was repaired correctly. I would absolutely recommend Ben Melton Septic Service to anyone who needs septic inspection or repair work.

Ben Melton Septic Service came highly recommended by our realtor and when we discovered we needed…read moreto replace our septic tank, Ben Melton and his team were very responsive and he drove the permit and approval process in our town, going so far as to provide alternatives when the town asked for a more invasive process than was required. Ben and his team are all very professional, they handled the very large job of replacing our septic tank with precision (important when they're on your front lawn just outside our front windows) and they left the front yard where our septic tank is neat, clean and seeded. Ben and his team made a tough job look easy, and I highly recommend he and his team.

Jesse is the best septic inspector and servicer in the state of Connecticut. He operates like a…read moretrue Mom and Pop which is what I love! His service is exceptional and price is reasonable. His skill is far superior and he's the nicest person ever, kind and professional.

Jesse is the best. I am a realtor with Coldwell Banker . I have been using east coast for many…read moreyears for septic inspections. Honest, reliable...

I have used the Maybeck's service for at least 20 years now. Chris (Art's son) handles the business…read morenow, don't remember when he took over, but service is still excellent. They are very reasonably priced AND very accommodating schedule wise. They always clean up nice after they are done, nothing for you to do in the process. SHELTON, CT

Chris is a very honest guy. I recently called for a pump out and Chris was quick to remind me that…read moreI wasn't due for a service for another 2 years. I try to keep on top of these things but he recommended that I wait. Now that's honesty.

We had a large issue with a commercial system and a 4000gl tank. These guys knew exactly what they…read morewere doing, came prepared, were a pleasure to deal with and kept me informed of all the work that was being completed. What else can you ask for?

My archery club has Pembroke deliver portable toilets for our tournaments and events. The service…read moreis excellent -- the units are always clean, and they are happy to coordinate delivery/pickup. The price is affordable for a small organization, too. Wouldn't use anyone else.

For decades we'd tried to get someone to drill a well on our property to replace our 100 year-old…read moreshallow dug well. Everyone said there was no way to get a rig onto our steeply-sloped lakefront lot. Finally, E Garrity rose to the challenge and arranged to bring in the equipment by barge. Permitting and planning took some months, but once the work started it was done in four days, only one of which was drilling. Garrity staff were professional and courteous throughout the entire process, and we are overjoyed to have clean water at last.

I rarely leave negative reviews, and what makes this especially disappointing is that I once gave…read moreE. Garrity a 5-star review. At the time, I trusted the company and continued using them for several years after purchasing my home. Over time, however, I began to question the pricing of the services I was receiving. Recently, I hired another professional who reviewed my system and informed me that I had been paying for "water softening" services despite not having a water softening system installed. That discovery caused me to take a much closer look at the services and costs I had been paying for over the years. My most recent interaction was the final straw. I called simply to ask about the cost of replacing the UV filter bulb and replenishing the calcite/neutralizer media. Rather than receiving a straightforward answer, the representative repeatedly spoke to me in a condescending manner, saying, "Let me explain your service and how we work." I was not asking how the company operates. I was trying to determine what the total cost would be and what I had paid previously, since I did not have my old invoice in front of me. Despite asking several times, I never received a clear answer regarding my prior charges or what my expected total cost would be. Instead, I was repeatedly told that the bulb cost over $200 plus additional service charges. When I eventually stated that I would probably use another company, the response I received was simply, "That's fine." Customer service matters. Transparency matters. Respectful communication matters. Unfortunately, based on my experiences over the last several years, I can no longer recommend this company. While they may have provided excellent service in the past, my experience has been one of inflated costs, poor communication, and a lack of transparency. When friends, neighbors, or new homeowners ask me about water treatment companies, I can only honestly share the experiences that ultimately led me to find another provider.

This company deserves more than just five stars!…read more I've heard so many reviews and stories from people of how much they really enjoyed having this septic company so finally I had my folks switch from their previous septic company that they were using, and start having Bill Jr. & Sons. As a septic expert, I expected that we would be getting really good service, but I never imagined how it would be even better than I thought. The pumper, Anthony let us know that he was on his way and arrived right on time. He was very friendly and showed great costumer service skills. He was the most friendliest pumper I've ever meet! (not all pumpers are that enthusiastic) He was able to find the septic tank easily and let me watch him pump it out. He told me the step-by-step process of how he cleaned out the septic tank. He had so much knowledge about managing septic systems that ya'll should know. He did the job super well! He even made sure that the filter was cleaned and that ALL the sludge was all pumped out! I of course tipped him well. Would totally have this company and Anthony, come back again! And would recommend Anthony to be the one to pump out your septic tank! He's a great guy, with a good heart and works hard. The price to get our septic tank pumped out was way cheaper than the other company we used. Get your septic tank pumped out by Bill Jr. & Sons! and a I give a shout out to Anthony! Great job, bro!

They pumped my tank and when an inspection turned up an issue they repaired it. Service was always…read moreprompt and professional. Bill is extremely helpful and informative, highly recommend them. The price is reasonable and this is a business focused on helping customers a great job at a great value.

What a lovely company; the first person they sent out, had a lot of trouble finding our septic…read moretanks, and was frankly super young and disinterested and doing the job. We called the office to voice concerns, and they immediately rectify the situation and came on a Saturday morning to do a perfect job. Great price, lovely crew, would definitely recommend to others. They did to septic tanks on my property beautifully.

Couldn't be happier with the service I received. They were able to accommodate me in a reasonable…read moretimeframe and showed up on time. They found my buried tank on the first try and the whole transaction was completed shortly thereafter without any problems. Will definitely be using again. Thanks!

Mr. Jeff is a very nice bussinessman. I had an issue with my septic, he checked it thoroughly and…read moresuggested remedial option. No pressure, No aggressive approach, all plain and simple conversation. He did wonderful job. Charges are very reasonable, Fully professional approach and workmanship. Even Town health officer happen to be on site and very pleased with what was done. I highly recommend Al's Septic Service for any septic work. Mark