My doctor was great! Office staff not so much. They were nice enough- bare minimum efforts. I had…read morebeen told on two occasions they had plenty samples of two different things and both times when I called to pick up more (my insurance takes forever) low and behold, they were out of samples. Always posed with the question "What do you recommend I do?" And their response was always keep calling to check if they got more in. My last straw was midway through a trial of a medication (one of the ones which they didn't have enough samples of- so round two of attempting this medicine now) I call to schedule my follow up and "We're not contracted with your insurance anymore". I say last straw because for the right medical staff I would pay the out of network fees. So if you have medical conditions or insurance that requires hoops to be jumped through, I highly recommend going elsewhere.

Full transparency - the reason this rating is as high as it is, is because Dr. Murnane and Dr…read more Thompson are both incredible doctors. They genuinely listen when you tell them something is wrong or explain what is going on. I had both of my children with this practice. The front desk staff is always friendly and quick to return calls. Unfortunately, as with most medical practices - the practice can't be defined just by the doctors. When it comes to obstetrics for prenatal care and delivery, it's a fairly great experience. The gynecological and post delivery experiences are not as smooth. There has been more than one occasion where it comes across when trying to tell them something is wrong, they don't listen unless you push. Personally, my reproductive health is not something I'm willing to take a chance on with staff not listening. Overall though, the majority of the staff is very friendly, it's a clean place, and great for OB care - my drop in rating comes down to lack of the same attention or concern for detail on the gynecology side.

This place really blows... I went to get my ankle checked out and got x-rays. They told me nothing…read morewas wrong besides a sprained ankle. So as my ankle got worse a week later I went to an actual foot dr and I have had a tier 2 tear in a ligament and a fractured Fibula. On top of that I couldn't even get ahold of my x-rays. I do not recommend this place to anyone.

My daughter fell down concrete stairs and her ankle was pretty swollen. We weren't sure if it was…read morebroken or not and came here and had a great experience. The staff was so nice and we were in and out pretty quickly. She ended up with a sprained ankle.

I've been a patient of Dr Richards since 1997 when the practice consisted of him as the new guy and…read moreDr Slaymam (now retired). The practice has grown considerably since 1997 and now includes 6 or 8 doctors and several nurse practitioners. They recently relocated to new facilities in the Altair Medical Building (off Africa Rd just beyond the COPC Headquarters and the COPC Medical Building. I have the utmost faith and trust with these doctors and credit Dr Richard will saving my life when he detected colon cancer over 20 years ago when it was still highly treatable. He's not one to order tests unless there's a really good reason and is not one to overly medicate a condition. I've seen a number of the doctors and nurse practitioners in this practice when Dr Richard hasn't been available and all provided excellent care. I would highly recommend Westerville Family Physicians.

Dr Terry Slayman was the best Doctor that I ever known, since he left the practice at Westerville…read morethat place became a mess. He was a wonderful person and he was the one who's discovered that I have thyroid issue. He was my Doctor for 18 years. Thanks Doc. When he left no one told me he was not there until I got mad and said that I will not coming back if he can not be my Physician anymore. Five stars when he was practicing there.

We LOVE Dr Milton at COPC! I'm shocked to see negative reviews. Maybe other doctors or offices…read morewithin COPC aren't great but Dr Milton and all staff in the building off Cleveland Ave by Polaris are INCREDIBLE. If you have a baby, toddler, or child this is 100% where you should go.

Easy to make appointment. Easy to check in. Big lot, nice waiting area. Friendly staff the whole…read moreway through. I just had a cold, but wanted to make sure it wasn't more. They checked me out thoroughly and basically recommended water and Mucinex. Which was fine- I'd rather go and have it not be serious. In and out quickly- got taken back right at my appointment time. Free samples of Mucinex. Always good to know things aren't too bad.

Katie Waibel was really nice and made me feel very comfortable. She was very informative and…read morerespectful when it came to answering my questions! office was very clean too and very quick when it came to take me back to the exam room!

After showing the results of my ultrasound confirming a 2cm cyst on my left ovary, Dr. Amy Rahl…read moretold me I "couldn't possibly be feeling pain" from a cyst that size (over half the size of the actual ovary. She then told me it was likely constipation and told me to take a fiber supplement. When I asked why I was in excruciating pain every month on the first two days of my period, she simply said "I don't know." If you want you pain dismissed and get advise for something that has nothing to do with what you're feeling, by all means, schedule an appointment!

As I've said in my previous posts, no one likes going to the doctor but it's great when they…read morerespect your time. Today, I had a 9:00am appointment. I arrived at 8:45, was called in almost immediately and was in the car on my way home by 9:05. Granted, this was just my annual check and there were no issues but I was still impressed with how fast they got me in and out. Dr San Filippo is a great dermatologist and does a thorough screening.

DO NOT GO HERE. Probably one of the worst dermatology places I have ever been to. There have been a…read moremyriad of red flags since I have started there, one starting with me being prescribed an acne medication which resulted in multiple bad reactions from me, to then calling and leaving a voicemail how it wasn't helping me (you know since they never answer their phone or are open long enough to get ahold of them) and them just prescribing me a new one without calling me or notifying me any way. I found out when I picked up my prescriptions and literally looked at it confused as I didn't know what it was. That's when I called and talked to this snippy nurse who said "so you didn't get a call on October 3rd at blah blah blah?" I clearly did not as that's why I was calling and simply wanted to know what this was and what the side effects were. So red flag one was that. Second red flag was my birth control not being sent in to the pharmacy for about the 3rd time, resulting in me missing many days and messing up my cycle, hormones, and overall period. I called in March of 2026 asking why it wasn't refilled, and that's when I was notified my Dr, Dr. Rupert left the practice and that I essentially had to find a new dr in order for it to be prescribed. Now, anyone with common sense would say, "that's not fair". I was never told she was leaving, and when I called they said they sent out letters about this. Never once received a letter and I had to be the one to find this out Instead of being professionally and properly informed like a dr's office should. Again, talked to a snippy nurse (everyone except the receptionist are angry elves I suppose) where she said I would have to find a new dr in order to get this. Frustrated and angry I reached out to my NP for it, but then went and go OTC ones at target. THEN, they suddenly started getting prescribed again? So, why was I told they were not able to if they then randomly started them again? Now, my last red flag was from today. That one random medication I was prescribed in October that I mentioned earlier was Spirolactone. I recently ran out this past week and went onto my CVS app to see why, and it said it was due to Dr. Rupert leaving. So, all this week I try calling them and again, they were somehow always not there or on their lunch break or closed already at 4:30. I'm trying to balance this as a 24 year old woman who works full time as well as is a full time student. I finally get ahold of them and talk to one of the rudest, cold nurses I have ever spoken to, the lovely Nurse Lisa I explain the spirolactone problem to her and instead of speaking to me with humility and compassion, automatically plays the blame game and says it's due to me not scheduling a follow up the last time I came and that I was informed of this in March. First of all, in March, I AM the one who called about my birth control not being filled, not them contacting me. And that's when I was informed if I want it prescribed again I need to find a new dr and see them. I won't lie, I was frustrated and more snippy because her tone automatically set me off of that this was my fault and she didn't care to listen nor help me. So she starts the blame game and I tell her that that was for the BC and if you guys only prescribe things for after a year, why has it almost been a year and a half and you're still doing it and then suddenly stop and one, not give me any warning, and two this is MONTHS after Dr. Rupert left. I listened when they said I needed to see a new dr for the birth control and have now switched to my NP, but for this spirolactone, I was still getting it from them. I have been off of it for about 5 days now and when you stop a medication like that, you clearly have side effects like getting dizzy, which I was getting. So I am trying to explain this all to the warm and fuzzy Dr. Lisa, you has straight attitude towards me, isn't letting me speak and cuts me off and tells me to not Interrupt her. I say are you kidding me, first of all do not tell me what to do, And she starts laughing and says I'm hanging up on you now. I tell her I'm calling HR or whoever on you and she laughs again and says this is your fault and hangs up on me. So I call again and am transferred to their office manager Rachelle who I of course had to leave a message for and now I'm here complaining. This surgical place has always has so many freaking problems with one even answering you, two getting you in, and three just being straight up rude (the receptionist Molly was a sweetheart though). I am clearly THEIR patient who is upset, experiencing scary symptoms from them not refilling my meds, and instead of Nurse Lisa coming in with humility, compassion, and overall customer service and ready to listen to a clearly frustrated patient in distress, she turned into a Karen (who is shocked with a name like Lisa who is a nurse, always the mean girls) who didn't listen and demonstrated horrible skills as a nurse.

This place is so kind and so easy to schedule with. When we've had urgent needs for our babies they…read morehave been wonderful. Love love the support

Sort of an urgent care for kids, we came here because K had a minor issue and her doctor referred…read moreus here. Turned out to be nothing serious, but we felt heard and cared for the whole time. Sometimes you just have to have things checked out. She got a sticker, staff treated her well, the place is clean and easy to find.

I went there a couple of nights ago with UTI symptoms first they put me on a antibiotic that made…read moreme very sick then I had to call and call to have it changed. Then after that aI get my urine culture results back and happen to know that certain antibiotics won't help this type of infection so I called no call back then I just made another appt so I can talk face to face to the nurse practitioner. She tells me she just wants me to see my primary care doctor in the morning and refused to change my antibiotic even though I'm just feeling worse. I will never go back here again. I feel like she just thought I was some crazy elderly woman. The thing is ai am a retired nurse and know about medications.

I set up appointment by phone for travel vaccines first thing - 9am appointment. In and out in less…read morethan 10 min. Friendly and efficient. Insurance did not cover, but very easy to pay privately. Would tell others who need travel vaccines to visit this location.

Rescheduled an appointment the day of the appointment and was charge as if it was a no show…read moreappointment. No one informed me there would be a charge for same day reschedule & I never received anything in writing. They claim it is posted at check in check out so I owe a No show fee for a same day rescheduled. Not impressed...

Great family doctors for all of your needs. We adore Dr. Simon and switched when Dr. Blocker left…read morethe practice when she moved. Dr. Simon is sincere, listens and takes great notes. We all visit him for our annual wellness visits and all the stuff in between. I get to use a patient portal to schedule appointments, send the doctor a message or ask a question and to make any payments. The office is also easy to access, right off Polaris Parkway near the corner of Maxtown amd Route 3. It's in a large building on the 2nd floor. The best thing about the visit is seeing the fish tank. The fish tank has all the characters of Nemo. Yes, it makes me feel like a kid again every time I see it.

Absolutely fantastic salon. Lauren is my go-to for exceptional service. Highly recommend, no…read moreexceptions.

...and this is how you pamper your skin. The microdermabrasion facial was much needed. Charmaine…read morewas wonderful and help me select what add-ons would be ideal for my skin. She asked my favorite question: what results are you trying to achieve? love it!