Our salesman Mike Navis was phenomenal! We saw a car there for sale I read the reviews and we…read moredecided to go check it out. We took it for a test drive and we knew at that point we wanted to buy it. It just came on the lot and they had to do a couple of minor things to it before they could sell it. I got my paperwork together we took our trade-in and we came home with a beautiful car. We are happy on how everything played out. Mike answered all our questions, the owner helped seal the deal and life is great! Thank you so much for this easy transition, we love our car. I highly recommend this place, really easy to work with, great people, great business and very professional

I have a vacation spot near by that I frequent. Tried to get an oil change from a fast lane in the…read morecity beforehand only to find an astounding 3 week wait time. I did the next best thing and ignored the oil change! I saw this place from the highway and decided to check it out. The staff was awesome; Took me in right away. I walked the lot while the service was performed. To my surprise, I only made it about a quarter way down the lot before the vehicle was ready to go (a typical oil change in the city takes about 45min - 1hr). The employees were solid, humble people and happy to do a job well done. They knew the oil weight, the filter was new, and my car hasn't blown up!

I had a check light come on my dashboard ... and I was fairly sure I knew what the issue was. I…read morestopped in to the dealership on a Saturday without an appointment, Paul confirmed that, was able to solve the problem within about five minutes. Happy for the great service I get at Toyota if LaCrosse!

I have been debating on writing this review for a while now. About three weeks ago I slid into…read morecurve in a snow storm. Blew out the front right tire and broke the rim. Needed a new rim so on Monday of that week I emailed what happened and arranged for service on Friday. When I arrived I explained why I was there, that I also needed help with my Toyota app on my phone and that I wanted a service tech to check things out to see if there was more damage. Eventually they replaced the rim and got my app working. They then told me that the wheel bearing was bad and needed replacing. They gave me an estimate and said it would take a day or two to get the part. I called the next Monday and made an appointment for that Friday. I asked how long it would take, explaining I had an appointment at 3 PM. She, the service tech, stated it would take an hour to an hour and a half. Okay can deal with that. I get there that Friday and check in. The service rep asked why I was there and I told him about replacing the wheel bearing and that I again needed s0omeone to fix my toyota app on my phone because it stopped working. He started writing everything up when another service rep, same one that took care of me the week before, came up and said he was taking over. This rep said he needed to ask a few questions for the warranty. I had not then or before mentioned anything about the warranty. He asked if I had been in an accident. Strange, I had told him the week before what happened but I guess he either didn't remember or didn't write it down. When I told him about the accident he replies "good, that changes everything". He proceeded to ask questions about why I thought the wheel bearing was bad and to describe it to him. I did but became suspicious because he was the one that told me it was bad and needed replacing. When I brought that up he said that the service tech who worked on my vehicle a week earlier was good at his job but didn't have experience in this situation. He said he had a guy who did and he would look at it, test drive it and put it on the diagnostics to be sure. I asked how long everything was going to take and he said the rest of the afternoon. This isn't what I was told when I set up the appointment. When I brought this up he said she, the person i orginally talked with, didn't have all the information. I told him I couldn't do this appointment, that I didn't have the time. I told him I had an appointment at 3pm, it was 1:30pm then. He again said no problem. I again said I couldn't do it. He said we could just do the diagnostician and there was plenty of time. I again told him I had a 3pm appointment to pick up my brother from his dialysis. Again no problem. At 3:10 pm, having just taken a call from my brother to find out where I was, I was called to the service desk where I was told that the wheel bearing was in fact needing replaced. At this point I am furious and didn't trust myself to say anything. He charged me $172 for the diagnostic but would take it off the estimate for replacing the wheel bearing. Then he asked if I wanted to make an appointment for the wheel bearing. I thought that was the purpose of this appointment. I told him no, paid the bill and left. I feel that I have been the victim of a bait and switch scam. Everything that service did and said was bogus and untruthful. They first tell you it needed replacing and then tell you the first service tech was incumbent, have a "qualified service rep" look at it to make the right determination. And charge you $172 for it. Also they never looked at the Toyota app either. Plus, after being repeatedly told I had an appointment at 3pm, they kept me from making that appointment. I have decided not to have this company do any repairs on my vehicle. I was going to take it to anther Toyota dealer near by to have the work done but their yelp rating is worst than this. So I will have to get an independent shop to do the work, and then see about trading off this vehicle for something new that I can trust and believe in its' service department. I had trusted this company but can no longer. They obviously can't be trusted.

recently used their towing service to transport my disabled work van…read moreto repair facility. truck arrived as scheduled, Cory, driver, knew his business, and was very helpful, as vehicle to be towed was a bit up the hill and behind the barn. Not to worry, Cory was up to the task. Good man. ChosenJuan Jan. '26

My Parents have bought multiple vehicles from here and have all their service done here and love…read moreit. I on the other hand have always been disappointed with their customer service. We bought a van from Sleepy Hollow and have had it serviced here several times. While they seem skilled and knowledgeable at what they do, I always go home feeling like I was charged the maximum amount and was informed of very little. To be fair, no one has ever been rude to me, I just always feel like I am an inconvenience.

Another great visit to Lodi Shell! They got me in so quickly (I basically walked in) and got…read moreeverything fixed quickly and reasonably (priced). Thanks Again Lodi Shell!

Stranded on Sunday night after 9 pm - car service was zero help for over 1 1/2 hours. Family…read moremember recommended calling Lodi Shell. Placed a call to Lodi Shell not expecting an answer but was incredibly surprised by the positive tone and urgency that Bryan responded. He was incredibly quick, took less than 20 minutes just as he provided as an ETA. He quickly used the battery pack to start car. After hearing we had over 100 miles to our next destination, he said he would be hesitant to drive that far due to possible damage to alternator. He said he would be happy to check if they had the correct battery. We followed him back to the shop in Lodi, he quickly found the correct battery and changed 100 times faster than I could have done it. Not only was Bryan an incredibly nice guy, he also talked about how he really liked working for the owner (don't hear that much nowadays) and the generous support the owner provided to the community. 100% recommend Lodi Shell! Thanks for saving a long day Bryan.

Car Shopping at it's best! The entire staff at Fedderly Chrysler Dodge and Jeep made our…read moreexperience great! They went out of their way to make sure that we paid the absolute lowest price possible. No high pressure, every question answered promptly. Sales Department and Finance Department are top notch. We haven't had any experience yet with the service department but I expect they too will be first rate!

I've purchased my last three cars through Fedderly's. Love their service and their people. If…read moreyou're looking for an honest dealership, this is the place to go!

Savanna, in the service department. Has been the most helpful service person I've ever worked with…read moreand I wanna thank her and the job she does with the rest of the people she works with very friendly. Tell you everything you need to know answer any question you highly recommend recommended

Terrible! I bought a used van from them and got the information printed out for the amount due…read more When we went to sign, the amount was more. Why? Supposedly their system messed up and didn't include taxes. And they knew about the issue, but didn't seem to care nor took the time to double check the sheet to make sure it was correct before giving it to me. Would I have purchased at that price? Hell no. No apology, nothing. The salesman (Collin) didn't offer any information about the vehicle at all. I got everything from CarFax online. Didn't even try to sell it to me, was very impersonal. I asked about getting a roof rack and he said we could buy one, the van had one already! Seriously. They didn't disclose a serious chemical spill in the vehicle, we are now stuck with a vehicle that makes us nauseous and gives us headaches. Laundry soap EVERYWHERE in the carpet. I have never regretted a vehicle purchase or encounter with a dealership so much in my life. Stay the hell away!!!!

Worst service department ever! I have had to have brakes and rotors replaced twice which later to…read morefind out should have been under chevrolet warranty as my truck was purchased brand new through them. Then they replaced my cam shaft and lifters and 5 months later the radiator was leaking. They informed me they didn't have to touch the radiator yet charged me for coolant and then when we went to replace the radiator ourselves we noticed that the bottom shroud was bent down and not even sitting flat along with the plastic piece under the radiator to hold in place wasn't even on correctly because it was bent which clearly showed instead of removing the radiator to do the work (google how to change these parts and it is step 2 in the directions remove the radiator). They refused to pay for any of the damages as the leak was internally on the radiator, well yes after being moved around incorrectly why wouldn't it cause an issue!!! I will never purchase a vehicle from here or use their service department. I have never been treated this poorly by anyone as they always make me feel like I don't know what I am doing.

I would rate the customer service at this location at zero…read more I took my car in yesterday to get a part replaced for the second time because I guess the first part was defective. I was told it would take about an hour and a half, but waited an additional 45 minutes which did not bother me. After they brought the car around out front I waited about another 20 minutes before I went back to the service department, where I was not acknowledged at all. There were three gentlemen behind the desk. One of the men went out into the waiting area looking for my husband. When he came back, he said, and I quote. " people want their cars but they can't wait around for It". when I said, I am standing right here. He replied well I have this name on the account and that's who I'm looking for. I said well that is my car. My name is on the title, and I am the one who paid for it. when he then replied well when I called for him to make an appointment, he never called me back. Which I said I was the one who brought the car in the first place I'm the one who made the appointment and I'm the one who dropped it off this morning. So he offered to change the name in his computer if I could "spare" a minute. And then asked me "if my husband was even still in the picture". Which was none of his business. Asked me if I still had the last name and if I still lived at the address. Which again all he had to do was change the first name on the account. I suppose they think since they are the only dealership in town they can get away with this behavior. This is not the first time i have left frustrated with their service but it is the last. They have definitely lost my business!

My wife and I had a question about our 2016 Tundra. Having had been there once before I knew I…read morecould drive right in, which I did without an appointment which I would normally never do. We were greeted by a curtious clean cut young man who did his best to answer our question and on top of that went out into the service area an got a tech out of the shop to assist. The tech wasn't being paid to look at the truck but he did so anyway and gave us a thourough, detailed explanation of our concerns and did not try to rush us out the door. Very impressive! Highly recommend the Mark Toyota Service Department! Thanks!

So went in for 30k service and to have the DC outlet checked. Confirmed the outlet was…read moreunderwarranty. When the vehicle was ready. The informed me it was not covered under warranty because of "debrie" "later confirmed was rust and wiping it out with a cloth fixed the problem". Manager Joe "did not give his last name" who was extremely condescending the entire time. Insisted it was not rust. Did take cover the cost of the diagnostic. Main issue is I was not told before hand that if it was not covered under warranty I would be charged over 200$ for a diagnostic. This is something I would think is extremely important to cover before performing the service.Especially when the customer specifically asks if the service would be covered under the warranty. I have p t s d. And manager Joe's condescending tone and words.\nWere extremely aggravating and a common trigger for veterans with p t s d. Young lady at the counter was extremely professional.The entire time and I think her for actually being a professional even though the example given by her boss is exactly the opposite of that. At a 3.5 rating, this service station is already low.And I understand why.