Great experience. Karen is extremely likable and knowledgeable. Would definitely recommendread more

She is friendly, very efficient and offers suggestions I would not have thought of. Definitely…read morerecommend and will be looking forward to future business with her

We go to HR Block every year, this year went with Jackson Hewitt, with Mathew. We walked in and he…read moreimmediately greeted us with a smile. He already had our taxes done (we dropped them off the day before) by the time we arrived and thoroughly went over them with us. I would recommend scheduling with Mathew, he's amazing.

I'm giving this No stars! DO NOT GO HERE!! Jackson and Hewitt is TERRIBLE! My husband and I spent 3…read morehours here!! It was the worst experience of my life. The people here have no clue wth they are doing. We usually do our own taxes but this year we need the $750 advanced. Upfront we told the guy "Jack" we need the $750 advance. He said " no problem well get it for ya" I made this clear several times throughout that I needed this advanced. He assured me that we would get it. Fast forward here three hours later. Taxes are done and he assures me the $750 would be on the serve card in an hour. These were his exact words. My husband and I leave there and about 30 min later my husband gets a text message saying we have to apply for the $750 loan! "Jack" said nothing about applying for any loan. "Jack" said we'd get the money in an hour. Anyhow. We did as the link said and were denied for student loans. We don't even have any student loans so how can they deny us for that. Lies upon lies. I call back to this office location and talk to "Allen" the guy that is supposed to be in charge. What a joke! He tells me we got denied for debt. Then i say what debt we have none. Then he said "hmm not sure why your denied" I told him about "jack" saying we got the $750 and he said is was a misunderstanding! There is no misunderstanding when you tell your clients upfront several times they got the $750!!!! Be advised people don't go to this place. They lie to their clients and charge out the ass in fees. $365 for them to do our taxes which should have taken 20 min and took 3 hours! This place is a complete waste. If your reading this and are trying to decide whether or not to go trust me and don't waste your damn time. I read plenty of reviews before I went there and I was very uneasy about going but like I said we needed the money. I should have listened to my gut and not went. Worst experience of my life. I called the call center and spoke with a supervisor to complain about this entire situation. The reps hung up on me several times not wanting to help me out. Finally after 45 min I get a supervisor. I'm sure nothing will be done about it. I plan to file a complaint with the BBB tomorrow. They tell people lies to get you in and screw you over here. Save your money people and file the taxes yourself or go elsewhere it's not worth it here!!!!!!! This is the location on connector drive on Florence Ky however these people go back and forth to several locations on ft Wright etc so don't go to any location! They are all the same. They lie and steal your money. Don't learn the hard way and get screwed over. I feel bad for the people getting lied to. It's just not right!!!!!

Jim is like Thomas Edison, he surrounds himself with people as smart and smarter than him, also…read morepeople that compliment his gifts different than him so customers getting well rounded experience. Different personalities in room will relate to different speakers, he takes that into account.

When it comes to choosing a CPA, choose Karen, she is simply THE BEST. We have used other CPA's…read moreover the years for our business and they did not get it done. The other CPA's made mistake after mistake, then tried to justify or hide their mistake. Karen is the complete opposite. We brought her in and she cleaned up the other CPA's mistakes and got us back on track. Karen is extremely dedicated to her job and works faster and harder than anyone else. If you're looking for a honest, hard working, and experienced CPA then you found her. Karen keep doing what you are doing!