Bank at this location is permanently closed…read more But this review needs 85 characters.... So... Shake and shake the ketchup bottle, first comes none and then a lottle

I've had an account with First Financial Bank since I was 16, back in the good ole day when it was…read moreHebron Deposit. In those days, this bank was truly a community institution as the teller knew you by name, not by account number. Though things have gotten less personal since the buyout years ago, I've never had any major complaints about my service. My questions have always been answered quickly and knowledgeably, and I think thier checking and savings account plans are pretty competitive. One drawback is that they don't have many ATMs in Northern Kentucky (or Cincinnati, for that matter), but I live pretty cashlessly these days anyway. A few years ago, when I was the victim of identity theft, First Financial's customer service department quickly put a hold on my account and refunded the fraudulent withdrawals promptly. I was very pleased how they handled this difficult situation.

Today I stopped in to get a roll of quarters. I had a 10 dollar bill and the teller ask if I have…read morean account. I do not but just needed 1 roll of quarters. She told me they cannot exchange money with me unless I have an account. With community service like this I would never have an account with this bank.

Wow Chase bank and Amanda at the Turfway/Houston Rd location. Way to make me feel like you would…read morerather me go to another branch and not deal with me. Poor customer service. Shame on you!

I opened my first Chase account at this location and my banker was pretty great. I needed to close…read moreout my old Bank of America account and transfer everything to Chase. My banker was great and I had a seamless transition from my old bank to my new one. There's a drive-thru ATM and a number of bankers who work here. It's a bank... what else is there to say?

Super friendly staff, that can always take care of my banking needs. They can print new debit cards…read morein house. They have a coin counter inside to either deposit into your account or receive the cash. There is an ATM on the back side of the building, but it's walk up only. You have to park and go up a ramp or several steps to get to it. If you're having trouble finding it, it's inside the Sibcy Cline building, out in front of target.

I would have given no stars if possible. This bank has changed so much and for the worse. Went in…read moreto open joint account with husband and had to wait for someone to acknowledge we were even there. I guess the workers rather discuss vacationing than open up an account. Anyway, husband said to the nasty girl that we wanted to open up an account. We both had headaches and the nasty girl was speaking loudly. I asked her if she could lower her voice a little bit, because her volume was very high for even a regular conversation. Megan King at the Hebron branch started asking for phone numbers and email addresses. And got angry when we didn't want to provide the information. My husband stated that we would prefer not to have to give that information out, because of spam. Megan looked at my license and decided to discuss that with me as well. Not to mention her voice was getting louder and her office was very hot. So I decided to go back out to the lobby. Upon trying to complete the opening of the account and Megan's voice not wanting to come down even a notch. Megan was a (rhymes with witch) towards me. So I decided to take my business to another bank, so we went to First Financial. The ladies that worked at that bank were so warm and friendly. Fifth Third should take lessons from them. So word of advise, they claim to be better but they are not. And Megan E. King needs to bring her nose back to reality and not act so stuck up toward customers

I was assigned this bank when I applied for a pre-approval for a mortgage. The person I was…read moreassigned to was very nice and everything was going well until exactly 1 week before I was supposed to close. I was notified exactly 1 week before my original closing date that the grant that I was told I would be receiving to help with my down payment and some of my closing costs would actually not be going to me due to an error the lender did not catch until then which was the qualification for the grant was different in the county I was buying my house in so that is why I could not receive this grant. As a lender, I would think that you would know this information before you tell your buyer. The bank also refused to do anything about their mistake or rectify the situation. I could have switched to another lender, but the deadline for that grant expired in 2 days and it would have also extended my closing date another 30 days. I will never get another loan with Fifth Third and do not recommend their services at all.

They don't even have tellers here any more and the people work there not nice will not help with…read moreanything

Always great . Love the account ( virtual wallet ) will always bank with pnc . Always nice & quick .read more

Great bank for all your banking needs definitely recommend for anyone looking to advance their…read morefinancial goals talk to Peter he's very professional and very helpful

I forget the name of the woman who helped me unfortunately as I was traveling and in a frustrating…read moresituation. I needed cash and to my surprise Bank of the West does not have any nearby branches. I used 1 of their Atms in the airport but there is a really low limit on the amount I can withdraw. Fith Third Bank was awesome enough to help me take out two seperate cash advances and take the time to add me to their system and process the transactions. This bank literally saved my butt. They helped make a trip from California to Ohio not be a complete waste of an entire day and money!! Thanks so much for all your help!