Called and Jesse was dispatched to help solve my problem. He was great! Completed the work and…read moredid a great job! I've worked with him before, as well as with Garrett, whom I followed to Tri-County. Best team ever!

I had a malfunctioning fluorescent ceiling fixture. I explained the problem on the phone, and he…read morethought the ballast was the problem. It would cost about the same to get a new fixture, so I bought a new fixture and installed it myself. I appreciated getting honest advice, so even though I didn't need them to install, I recommend them highly!

There are good people and there are bad people. Then, in a category all on his own, you have Ron…read more An angel on Earth. Ron's #1 goal is to be helpful and he has gone above and beyond to be exactly that. I've actually never experienced customer service quite this great. You'd think I work for him writing a review this glowing, but in all reality - I just want the nice guys (and gals) to finish first in life. Ron is certainly more than one of the good ones. Screw the bullies and shoddy contractors who upsell you items you don't need. Call Ron. He doesn't have a bad bone in his entire body. You WILL get good service...if he has an opening in his schedule.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Half our electric went out including washer, dryer, hot water heater, stove, microwave, dishwasher,…read moresome lights flickering at 6pm on Christmas. The electric company came out later that night and said it was not them it was us. The next morning, we called Whiskey City Electric. They were polite and said they would be right out. Within 2 hours, they were at our house. They were knowledgeable, polite, professional and worked until they found the nick in the electric line which happened to be under the ground in the barn. They did alot of digging. We really appreciate the fast response and restore of our services! Thank you Whiskey City Electric. We highly recommend for any and all of your needs!

I recently had an electrical outage at our new fourplex. We called multiple electricians and got…read moreseveral outrageous quotes, or they would "order parts" and never show up. I was stressed and overwhelmed with all of the back and forth. I contacted Roger, he told me he would be out "tomorrow between jobs". He showed up on time, fixed the short-term issue in 2 hours, and told me the long-term repairs needed- said he would send over a quote for the recommended items in the next day or so. Best of all, the final price was exactly what we agreed on upfront - no hidden fees! Our renter also sent us a lovely note about how nice he was. I wish more folks worked like this! Thanks again for all of the help.

Apollo did a great job in helping us convert from gas to electric for one of our kitchen…read moreappliances. On time and good price and service. Will use them again if we need to. Thanks!

From the owner: Specializing in: - Electricians…read more- Cable Splicing - Lighting Maintenance Service - Data Communications Equipment & Systems - Electric Contractors-Commercial & Industrial

Had to find someone else. Did not show up or call for first scheduled appointment, we gave benefit…read moreof the doubt and rescheduled. Then did not show up or call for second appointment and wanted to come at 2030-2100. Could have at least had courtesy to call. Disappointed.

Will was prompt and extremely professional. His work was excellent and he was very personable…read more Thank you, sir!

Super fast response time. Tim is very patient & helpful with payment & insurance. Not to mention he…read moresmells great! Thank you for the help. I needed it!

Tim was great! Super thorough and professional! He made great suggestions and noticed a major fire…read morehazard.

I called Apollo at 8am and Jesse was at my house by 8:30am. 30 minutes later Josh arrived. Josh…read moreunclogged my basement pipe and Jesse built a large utility tub, hooked it up, took out a 50 gallon gas hot water heater, installed another one and took out a dish washer and put in a new one. All in one day and we were 1st time customers. We will definitely be using Apollo Home for our needs. Highly recommend.

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

Great response time for call back and availability .............thank you tooooo many words to…read morereview