I came to visit a friend in Virginia for a couple of days and we ended up at the dentist office. She had an appointment and asked me to come in with her because why not. As she is checking in with the very very welcoming Katie I scanned the room and noticed they do Invisalign (something I've contemplated doing for some time now). Katie advised that she can get the process started for me. She also said she may be able to squeeze me in for a deep cleaning. I'm a flight attendant and live in LA but she stated she can still pull my insurance and work things out for me. I'm totally okay with visiting once a month for a checkup/tray change. As I'm waiting for my information to be imputed into the system I notice how clean the office is: No dust, no trash on carpet, pamphlets are stacked nicely on the tables, the family photos are inviting and advertisement displays are well kept. Yes I'm a spontaneous person but to feel that comfortable to sign up for a random on the spot dental visit speaks tremendous volume! read more

Everything went well, from the time that I walked in for my appointment until the time I left. They are very caring and down to earth.

I had a very expensive implant done by this group. As soon as it was done, it was uncomfortable, it caught food and irritated my gums. Went back for two follow up appointments and was told just to use more floss or a dental pick. Monday, less than two months later the crown cracked and left me in severe pain and unable to eat. Called the office and was able to get an appointment but the receptionist seemed completely unconcerned that this happened. I would not recommend this group to anybody because they use brand new dentists who apparently are not comfortable with English. My previous dentist who I had for years with the same kind of tooth implant sold out to this group when he retired. I give two stars because I had a very good hygienist once. Do your best to find an independent dentist even though that is getting harder and harder read more

This dentist office is by far the best one I've been to in Hampton. Highly recommend. During my recent visit I had my newborn and toddler with me for her appointment in addition to mine. When my newborn started crying the receptionist held her to ensure that my toddler and I could get through our appointments. This alone took off so much stress from the appointment. Additionally this office is clean, beautiful and extremely well kept in all rooms. All staff are kind and attentive as well. I trust them with mine and my families teeth! So happy to a patient at this office. Thank you and to the special woman who held my baby, THANK YOU! read more

There truly is a reason this place has 2.3 stars. Let that sink in for a moment. I came to Morrison in need of a root canal. For one root canal, I had ten visits there. Multiple times I was notified the day before an appointment that they would have to cancel the appointment. Which led my husband to taking time off more than ten times to watch our two kids that were two and under at the time. I have cried at least three times leaving this office due to feeling like I could never escape. The quality of care was painful and often times I was not expecting to be there as long as I was with my mouth pried open because they were constantly covering up or fixing something from the last time someone was in my mouth. They would be playing telephone communication with eachother. I've had dental hygienist feeling uncomfortable to practice. Leading to more dental hygienist coming into the room to fix or support or change whatever they were doing in my mouth. But the true kicker was when a dentist from the Williamsburg location was subbing in at Hampton, Dr. Marasigan and she discovered after months that there was cotton pellets left in my mouth. I'm sure it's not in any notes but after that visit I was asked to go to her office due to the level of care I was receiving. I looked up what cotton pellets were after that visit and what can come from doing that. It's not good. Which ironically leads to how the tooth next to it that had been root canaled suddenly fell out from infection. Doesn't take much to do the math there. All in this time I have remained respectful and quiet. I have not complained. They sent my final tooth mold for the root canal to the wrong location. When I went to get it put on, they had three different ones of mine that they weren't sure which one to use. The receptions at this office are mean and disrespectful. They aren't there to serve. They are there to protect the dentist and themselves. They do not care about the patient and their schedules. This goes for the Williamsburg location. In the two years of going to both locations and trying to figure out my teeth, never once have they been able to get me a tooth cleaning. To prevent further issues. At Williamsburg recently I asked for one to be done with my potential implant process. They said they were unable to schedule any type of teeth cleaning because they're busy. I heard the receptionist there tell the older receptionist one time that when people call for teeth cleaning she doesn't even look at the calendar for that month or the following she just goes out months in advance and if the patient doesn't complain then that's what she does. The receptionists there as well act as if they are not there to provide a service. They act superficial and uninviting. This leads to Williamsburg Implant procedure. I started to go to Williamsburg after all the PTSD of Hampton. And the dentist there is a good dentist. I can tell she is sufficient. But again, went there, got X-rays done for an implant etc. It's a costly procedure, again the receptionist said she'd let me know the pricing confirmed with insurance well in advanced. But because the receptionist are inadequate at their jobs, I got used to calling a couple days in advance when I wouldn't hear anything back about prices for all the things insurance wouldn't pay for. I called on a Friday and they didn't have an answer. Monday I received an email, the day before my appointment that it'd be 993 dollars which is not what the receptionist said it'd be in the initial meeting. She told me the first portion for extraction of it would be free with insurance but again, there is a zero trust with this orginization so I learned to be very diligent. I called since they couldn't even make a phone call to tell me the price and she said, we don't take your insurance after Id been seen there multiple times at this point. Wouldn't apologize, wouldn't explain, wouldn't help me. Just too bad so sad. I'm finding a new dentist I called to have my information sent over, scans etc. they said they couldn't do it. I talked to a manager after the receptionist tried to hang up on me multiple times simply asking for clarification. The Manager said she'd call me back at 2 one day and she never did and never has. On top of all of this, my husband is in the Air Force, working his butt off. Traveling frequently for long periods of time and we don't have friends or family nearby to trust with our babies. My husband works hard so I can stay witn my kids every day and to see how they value time, money and the military people of this area is so sad. We've all gone to dentist our entire lives and for us the luxury of living in multiple locations, I know this is unacceptable. Even their own dentist knew it was unacceptable to have me sent to Williamsburg. read more

Very friendly staff. The waiting room is very comfortable. You are called for your appointment on time (within 5-10 minutes for me). I've gone to a dentist which I won't name and it was a terrible experience. I waited forever to be seen. Very unorganized. They misrepresented what kind of sedation I could get then denied it. I didn't go back. Morrisons Dental Group has their stuff together. Very clean office, as well as the exam rooms. I am having dentures made there. I'm confident all will go well. The dentist recommended I wait two months after extraction for bones to heal before doing impressions. They could have done them that day but said my dentures would be loose in a week. So I'm waiting, even tho I hate being without my teeth. I'm sure I won't be sorry. I highly recommend them. read more

front desk staff were unprofessional and rude. practice has issues (in all locations) with processing insurance correctly so you get charged unnecessarily then end up with a "credit". read more

Shannon and Ms. Krissy are everything you need to keep this practice afloat; yes, them. They are professional, funny, calming, efficient, effective, and informative! If you lose them, you lost big. Do what it takes to keep them happy. Happy employees are productive employees and the backbone to an organization. read more

Morrison Dental is the only dentist office that gives back to this country's veterans once a year! Love the Hero smile program. All of the volunteers were kind and helpful. Felt so much love during this event as a veteran and patient. Big thank you to Dr Robert Morrison and Dr Marc Barrett for taking care of what the VA doesn't! read more

I guess if you can actually get seen for what you scheduled, it could be a good office. I scheduled an extraction just to get told that they were going to have time issues and push it to the next day after I got off from work, and not say the "grace period" time is just wrong. I called to schedule an extraction for 10/24/24, took time off of work, only to get told that they were going to have a "time conflict", and the assistant needed to leave early and the dentist wasn't going to have an assistant to do it. So, they rescheduled the extraction for 10/25/24 for 4:00 p.m., which is when I get off work- which I mentioned multiple times, as I'm on my way they call and say that there's only a 15 minute grace period for the appointment. I wasn't going to make it because I'm 20 minutes away. I'm sorry, but I scheduled an extraction, not anything else. If they knew that there were going to be "issues," why did they schedule it in the first place?? People can't be taking time off work regularly when you first start a job. Wasting people's time is bad business. I'm in pain, I told them I'm in pain from my molar that broke, and the dentist kept pushing to do the extraction a week later. How is this good business or service?? read more

My brother go to see Morrison Dental and they told him the treatment that he needed to do and he don't understand much English so he asked me to call them for him and I spoke to Charnda she said she can't give me his Information because I'm not in the patient which is ok I understand and today I got my brother with me and he called the office again give them the permission to speak to me and they still said No they still can't give me his Information he needs to come to the office and sign some paperwork in order for them to speak to me .That's so sad that they make it so hard and inconvenient for people that don't speak English like my brother read more

a simple filling for a small cavity, turned into months of sensitive and pain caused by the flinging, and now needing a route canal. which I was scheduled for at this office and then canceled day of. they claim no responsibility for damaging the nerve. despite it ocuring right after their 'small cavity filling'. And wont right their wrong. Canceled me day of route canal saying they aren't able to do it. Was seen by two of the dentists and told different things. No communication at this office. read more

Great if you like overpaying for treatment. They tried to charge me more than 175% of the national average for the highest price of a deep cleaning. read more

When I started going there things went along pretty good. l liked going there because the place isn't far from my house and the people seemed reasonable good, After a few months going there the dental hygienist started asking was I having problems with my teeth, I said no then they said I must have problems with my left upper teeth I said no again. the next visit they said you will need to have the two upper teeth pulled I said why they said they need to because of decay, I said I don't have no problems with my teeth, when I got ready to leave they told me I could not come back unless I have my teeth removed. here it is 3 years later I still have my teeth and no problems with them, listening to them I probably would not have any teeth not if I had of kept going there so beware of who you trust with your care. read more

This place is a scam they refuse to give you a price before you go because they pull sales tactics and mislead you. The staff is un believable unprofessional and are trained to lie to you and juice you for every penny they can. I just searched up Morrison Dental and the BBB rating is F. Says they are not a member but still have a F rating... wonder why ha ha read more

Awesome dental office. Will work hard to find you the soonest appointment. Intake staff is the best.

I have been going to this office for the past few years for my routine cleanings. My last appointment was in February but due to an emergency I had to cancel same day to which I was then informed of a $59 short cancellation fee. The fee was due to a policy change that I was not informed of since my prior visit. Reluctantly I paid the fee so that I could reschedule my appointment. Fast forward to 24hrs before the newly scheduled appointment, I called the office to confirm the appointment to then be told that since I did not confirm 48hrs before the appointment that I no longer have one scheduled and I have now been charged $59 due to the company policy. I have never been told that a $59 fee would be charged for not confirming 48hrs prior to the appointment! The only information provided in a text message was that "failure to confirm within 48hrs MAY be rescheduled." The only information related to the fee states "No show and short-cancel appointments incur a $59 fee." The receptionist was kind but stated she was unable to move forward until I paid the $59 fee to schedule another appointment for the exact same day. This establishment is a scam. DO NOT RECOMMEND read more

Imagine it....Christmas Eve, you look like a chipmunk, excruciating pain, nurse life, and three kids depending on you to make Christmas amazing. Dr. Nguyen and Amber saved the day and are amazingly knowledgeable, friendly, and took such good care of me.....incredible! read more

Folks, do not be confused by the reviews that most of their employees post........This place is unprofessional, HIGHLY OVERPRICED and use "BAIT-AND-SWITCH" tactics to get you to sign up for a "long-range" plan than is about twice as expensive and comparable services............. * PLEASE, DO YOURSELF A FAVOR - GO ELSEWHERE! read more

I was overcharged for services. My insurance company pays for annual cleaning. I was charged over 100.00 for this service. Receive numerous bills that changed every month. No one mentioned to me other services were not covered by my insurance. Received a letter from an attorney that I was being sued for charges less than $200.00. Left 2 messages inside the office requesting a call back and no one reached out to me. Finally after the 3rd attempt I get a call back. Customers service is awful. Who sues for less than $200.00? Would never recommend. They should be audited for insurance fraud and no communication with their patients at the time services are rendered. read more

So I had a really bad experience here in April 2017. I've been getting regular dental cleanings for as long as I can remember. When I went here my first impression was that the receptionist was very nice and respectful. When I got in the back though the dental hygienist didn't explain anything to me. They did my cleaning, tearing my gums up in the process which has never happened to me before, took X-rays, and said the dentist would be in to see me. The dentist came in, looked at my X-rays (did not look at my mouth at all), and told me I needed something like 11 fillings. I was taken aback because I never needed one before in my life and I didn't see how I developed that many in six months. They then preceded to tell me my wisdom teeth were impacted and I needed to get them removed. I don't want to worry about my wisdom teeth until they start bothering me, and the dentist became very rude in tone telling me to get it done etc. (I still haven't and still haven't had any pain or issues) I went to my original dentist back at home in NY and I only had two cavities which he filled. I also have gotten a second opinion while down here in VA and they said I don't have anymore either. So besides the receptionist being nice and helpful and the place being very clean, I wouldn't recommend it. I have since found a new dentist. read more

This group is amazing! They have a great team and are super helpful and responsive to my dental needs. Dr. Venne is an awesome dentist. read more

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We are a military family and I know not everyone accepts United Concordia, so I called Morrison and asked specifically if they are on network and are there any copays. My children would be going on their own and even though they are young adults, they're new to dealing with insurance so I wanted to be sure there wouldn't be any issues. The receptionist who booked the appointment stated the accept United Concordia and no co-pays at all. My children both stated that the dentist did a poor job of explaining what they both need done. She stated their wisdom teeth should come out and that my daughter needed some special toothpaste to get between her teeth (she didn't know anything more than that). My daughter is in a pre-med program, so it isn't as though this would have been over her head. When my children went to leave, they were greeted with a copay of over $20, because Morrison does not accept United Concordia; this despite the fact they stated over the phone that Morrison accepts it and there wouldn't be a copay. The receptionist was very polite in explaining why there is a copay and she apologized that whomever made the appointment didn't explain it to me ahead of time. I was also told there is a sign posted that explains the copay but my Children didn't notice it and they were not warned before the exam started. Other people's experiences may be different there, but just be warned if you are military, you will have to pay out of pocket for what should be a free cleaning. read more

They installed a dental implant that less than two years latter simply fell out of my mouth. I contacted them and found out that the dentist that installed the implant no longer worked for them, there was no warranty on the implant or their work, they no longer used my type of implant, they had a dentist in Norge Va. that worked part time that maybe able to help, but they weren't sure... and they had no idea what it would cost the reinstall the implant. So I paid $7,000 for a tooth implant that lasted less than two years. read more

This office needs a course on costumer service and being friendly. let me first say that the dental hygienist was the only good thing about this practice. I went in as a new patient for a routine cleaning and wanted to get my teeth whitened while I was there. The girl at the front desk was rude when I checked in and kept saying she could not verify my insurance. I told her my name and birthday more then once and she acted like my insurance was not valid. after about 15 mins of her sitting on the phone with my insurance company she was like oops I had your birthday wrong.. I was annoyed at this point I had been there almost 20 mins. The girl who I had asked if I was able to so the 30 min teeth whitening told me no she did not have time to do it so I did not think anything else about it. I go get my teeth cleaned by the lady hygienist who I will say was very nice. after my cleaning she asks me if I wanted to get my teeth cleaned and I told her the girl up front told me no. then the guy tech came and said she said no again she did not have time. mind you there is no one in the office but me and it was a 8:30 am appointment. the hygienist got up and talked to someone to see why it could not be done and I was told the girl was going to do it. well i was taken into another room and a male dentist who had said he never did it before started putting the tray on my teeth. I was told I had to wait 30 mins and they would come in and take it off.. well about 15 mins later they came in the room more then once to tell me I could just leave and wash it off later at home. I felt rushed, uncomfortable and like I was bothering them by being there. so my time goes by and another tech comes in and says okay you can just leave now and we MIGHT HAVE A TOOTHBRUSH wait you might have a tooth brush at a dentist office for me to brush the whitening off? then gives me a little kids mickey mouse tooth brush and sends me out into a PUBLIC restroom in a hallway outside the office and tells to to brush my teeth there!! umm what?? why would I not brush my teeth in the dentist office? I go to check out and there are other patients paperwork all over the from check out. I work in healthcare and this is HIPPA. I told the girl at the desk and she acted like I was bothering her by checking out and giving her another patients papers. I will not be returning to this office. read more

It's been a while since I've had great care and customer service at a dental office ms. Danielle was great and very professional and made me laugh i can't wait to come back and have this great service once again read more