Dr Lori Gibson helped us put our cat of 18 years down, and we can't say nicer things about how she…read morehandled this process. She was absolutely wonderful in terms of explaining what would happen, being so compassionate and soft spoken about the whole situation. We couldn't have been more grateful that she was the one who helped us!

In a perfect world, I would hope that no one would need to avail themselves of their service and…read moreour beloved animals would live with us forever. When that is no longer the case and tough decisions need to be made, we had an excellent experience with Compassionate Care to say goodbye to our pup. Let me start by saying that every administrative and customer service interaction was timely, clear, and concise. The last thing you want in this situation are delays and confusion. Once I reached out through the contact link on their website, the email response with details about their different services happened within 10 minutes. An intake call to make arrangements for a euthanasia visit at our home was answered by a human and only took a few minutes. They recommend making a reservation 48-hours in advance, but we were put on a wait-list and we moved up our reservation when things opened up. I appreciate that you can reschedule (with four hours advance notice) as well. They have a variety of services, Eco-friendly cremation, and memorial pieces. Everything was arranged in advance, including payment through their web portal, so when the vet arrived for the appointment it was all about our boy and his (and our) comfort. Dr. Wilson clearly walked us through the process, gave us time to say goodbye, provided options, and was a wonderful partner in the process. Cremation is done at a facility in N. Portland, but they have the option of picking up the cremains in Oregon City which was more convenient for us. Having gone through this experience with another pet where we took them to the vet's office, I would highly recommend this option for the pet's comfort. It just felt better saying goodbye in a familiar space surrounded by love.

Oops... my prior post should commend Guinivere...my bad! Extremely fast responses, caring, and…read morejust a nice woman!

The staff at Aasum-Dufour Funeral Home are both knowledgable and professional. Their services and…read moreunderstanding of families and their needs is second to none.

After handling the death of my pet and calling all around to find a crematorium, it was beyond off…read moreputting the lack of empathy on the other end of the phone. Do be prepared to hear your lost loved one be called "it" and feeling as though they are simply a transaction for the business. However, at the very least their prices are affordable compared to all of the locations in the Eugene and surrounding area. As well as the turn over of when you bring your pet in and they are retuned to you.

Pet Friendly !!!! I recently had to put my very senior cat down. A friend told me about their…read moreexperience at Sweet Home Funeral Chapel, and they are honestly much cheaper than going through your vet. They were so kind and let me bring him right him, he was done by the next day. The price was $150, I paid extra because they also make paw print mementos and I had to have one. Great experience, sweet people !!!!.

Our beloved dog Whiskie had to be euthanized after going into respiratory distress and congenital…read moreheart failure at Bailey's Vetinary Hospital. It was devastating but both Bailey's gave him incredible care in his final moments even letting us spend extra time together to say goodbye and then made the aftercare so filled with dignity and care, calling the wonderful souls at Roseburg Pet Crematorium for us and scheduling an appointment for us for the next morning, thank you for accommodating us for a private witness cremation. Feather and the entire team at Roseburg Pet Crematorium are complete angels. We were floored by how attentive, peaceful, supportive and caring every bit of the process was. We have unfortunately lost Whiskie's whole family of four earlier the last few years and other very beloved dogs through the years and no one is as understanding and careful about giving souls the dignity they deserve like Roseburg Pet Crematorium. All services and options for preserving memories with loved ones are impeccable and all priced very reasonably as well. Whiskie had a chronic cough his entire life from asthma and loved life but would cough whenever he moved and we cannot tell you how much it meant to experience how much care and love RPC put into his end of life care. Whiskie was cremated with peaceful loving care which he shared with everyone he met his whole life and that has meant the world to us. Mom and I were on a roadtrip to be with family and will be back to also pick up a beautiful engraved art piece to honor our beloved pets in our garden and honestly would prefer and will try to drive all our dogs from California to be cremated with peaceful loving care in Roseburg now. To be honest California private witness pet cremation services we have tried have ranged from bare bones to high end but none put as much care and patience and allowed us to be with our loved ones every step of the way and many were honestly crude and eager to charge unbelievably borderline scammy ridiculous rates for services that should be treated with more patience, respect and care not greedy salesmanship. Thank you for the incredible attention to detail, care and love you each all put into everything you do Roseburg Pet Crematorium.

There are not enough words to express how wonderful AJ and her team are at Roseburg Pet…read moreCrematorium. This moment was never going to be easy, but with compassion and attention to the smallest detail, we were given the most amazing send off for our beloved cat. The facility is beautiful and so comforting. We recieved him in a very timely fashion with lovely keepsakes to treasure. You want the best for your loved one, Roseburg Pet Crematorium won't let you down. Thank you AJ!

Having a senior pet and understanding their time is here is understandably a heartbreaking time…read more Dr. Seana provided my family compassionate care in every step of the process, it was truly made bearable because of her kindness and professionalism. We had a peaceful last time together and Dr. Seana took great care of our kitty through every step and I would trust her for any other pets transition. The memorial items brought us so much peace because of the care she took in making them. Dr. Seana brought my family a beautiful ending to our kitty's life and I'm so grateful to have found her for us.

Monarch was a God-send when my baby Cheeto was ready to move to his forever home. Seana came to my…read morehome and was so sweet with Cheeto. Even after he has passed, she lovingly put him in a basket and covered him leaving his head uncovered. She came back a week later which his ashes, and several remembrance items including a heart with his fur and his paw prints. It was such a nice end-of-life experience. I miss my baby everyday, but I get to look at his memorial items and remember him.

I stumbled across Oregon Aquamation while looking for options for cremation for my beloved doggie…read morecompanion of 15 years. Fortunately the lack of reviews on this app didn't stop me from contacting them after learning the difference between standard cremation and Aquamation. Not only is this a less violent process it's a much better process for the environment without ANY drawbacks that I could identify. Joey the owner was truly empathetic to my situation as I spoke to him from the parking lot of Dove Lewis Pet hospital moments after I picked up my baby girl. He offered to pick Dini up from my house (and would have come to Dove Lewis if I had asked him to!) Without any additional charge! The "least expensive" cremation option given to me by Dove Lewis charges an outrageous fee of $200+ to pick up your pet! And they do traditional fire cremation. Joey met me at my house and took great care placing Dini in his van, assuring me that she would be treated with the dignity she and I deserved. Only 5 days later he let me know she was ready to come home. On Christmas Eve he delivered her ashes to me. The total cost for her individual (vs. group) Aquamation including pickup and delivery was $219! Much less than any other option I found and done with the greatest compassion and professionalism. I can't recommend them more highly! It was the bright spot in an otherwise terribly painful experience. Please do yourself and your pet a favor and contact them for any information you need to make your decision. I promise you won't regret it!

It has been 6 months since Joey and his team at Oregon Aquamation helped us with the transition of…read moreour precious kitty, Lilly. We had 17 amazing years with her and she went at home peacefully. But this made finding someone to take care of her remains difficult. Most cremation services only picked up from veterinary offices. The ones that did private care were outrageously expensive...nearing $1000 including transport. They were mostly unhelpful or outright unkind. Then I took a chance and opened the google listing for Oregon Aquamatoon. The owner himself, Joey, answered. He was kind and patient. They were so affordable by comparison and would come to our home to take Lilly. They tagged her with a metal tag that stayed with her. They put her beautiful, pure white sand remains in a lovely bamboo box with her pawprint laser etched with her name. They also gave us beautiful clippings of her fur sealed in a glass bottle. They dropped her back with us at a time that worked with my work schedule so she wouldn't be left alone. They donated her blanket to a cat rescue. I cant say enough about this company. They are heavensent. We miss our girl so much but her transition and final rest were so peaceful.

Every day I wake up without the love of my life,she was the most special husky wolf.She was my…read moreeverything.Because of the neglect and lack of care by this facility,and their untrained staff,she's dead. I was rescuing a foster puppy but hadn't been informed that she had been exposed to distemper,until after she arrived. I hurriedly got my 4 dogs into boarding even though they were vaccinated,I wanted to keep my wolf safe,since our last foster gave her kennel cough. The morning I was supposed to pick up my pack,I got a call as I was heading out the door.One of my dogs was dead,they wouldn't tell me who,even though they knew. I was in shock but tried to keep everything straight so when I finally had time to process it,I would have all the facts committed to memory in order. I arrived and saw the love of my life on a rolling cart. She was covered in blood. Her jugular had been severed and her intestines eaten out. After kissing her face and telling her I loved her more than anything,I wanted to see my other dogs.One of my dogs had many cuts on her so the staff thought she was guilty,but that dog is very submissive,afraid of everything,and she worshipped my wolf.The reason she had so many cuts was because the dog who killed my wolf went after her first. The best friend of the wolf had broken a tooth probably from trying to intervene.She also had bite marks on her face so the guilty dog had also gone after her. When I asked Cody what happened he said he had heard lots of barking around 4a,but it ended quickly. Upon asking him 2 other times,once he responded he only heard a scuffle no barking,and the last time he said no one heard anything. The first time I asked him about what happened that day,he said he fed them after I left but I said I was here until 2 and you said you fed them at 2 for their last meal.He said oh then I fed them at 1 because you were coming.Then he didn't check on them again until the next morning at 7a.1p to 7a is a long time to keep 4 big dogs together in a space that no more than 2 small dogs should share,especially when their own rules say no more than 2 dogs would be kept together at a time. The next time I asked what happened he said he fed them at 2p and they all wanted to be together in the same space. Well that's not true,because my wolf and her best friend were terrified to go into the barn.I don't even want to think about what they went through to make them that afraid to go into the barn,but my dogs were brave,so it must not have been good. The 3rd time I asked what happened that day Cody said,I followed your written directions.I said well that can't be right because my directions said to feed them 12 hours apart and you stop feeding them at 2p you said. Months afterwards he says that I had been feeding them when I visited,which I wouldn't do,because that's THEIR job.So that means they were being starved the whole time they were there.They were getting breakfast maybe,but then I would visit so they weren't being fed dinner,not at 2p,or7p like instructed in writing on their paperwork. So then,they didn't feed them,kept all 4 big dogs stuck together like sardines in a tiny little cell,that was hot,that they didn't let out for 17 hours!!!And then they tried to skirt their accountability by saying I was feeding them when I wasn't,which only proves Cody wasn't feeding them either. ALL of this could have been avoided if Cody had checked with me,hey your dogs are all together in the same cell,should I separate them,like they had supposedly been doing?And I would've said yes,separate them.Or if Cody had asked hey,when you visited,did you feed them?I would've said no,because that's your job.Just like it's your job to follow your own rules of not having more than 2 dogs together at a time. And now...I get to wake up screaming out of dreams periodically,though this happened 7 months ago,and I can't stop missing my dog who died so tragically,who was then vomited up by the dog who killed her,and that dog had to be euthanized because she could never be around other animals safely again.I have 2 dogs left who are traumatized,one of whom was blamed by the staff because they couldn't figure out that she was attacked first.Yet Cody still works there,the staff still defends him,when he's completely in the wrong,can't read dog behavior at all,didn't do his job,completely neglected feeding them or letting them out,for 17 hours!!!And I will never get my love back :( Now that they are being completely dismissive,and didn't even bother with an investigation,or holding Cody accountable for his negligence,now I can't stay quiet. I know I can't be the first to have my pets be treated badly,or neglected,and I'm terrified for anyone who brings their pets there. Please keep your animals safe and take them ANYWHERE else. I miss my wolf girl every day.She's never out of mind,nor is my guilt for taking her to the place where she would meet her death,due to their lack of care,neglect and dismissive behavior.

When I arrived at the kennel to drop off my dog they seemed unaware that I had a reservation for…read moreboarding. Saying "they forgot to write it down". I was scheduled to pick my dog up on a Tuesday (dropped off Saturday AM), however I was going to be delayed and not going to be able to be back until Wednesday. I called the kennel to discuss at 3pm on Monday. I received no answer so left a message. There was no return call that night and I called again at 8 am Tuesday, no answer again. After leaving another message I called every hour that morning. Finally I asked my son to leave work to go get my dog as I was overwhelmed with worry. When he arrived to pick up my dog they were unable to locate all the items I had brought in and were generally disorganized. I can't say that my dog was mistreated but he was certainly stressed. While I was panicking about my dog Tuesday morning I unfortunately found a very sad review on Yelp about West Eugene Kennel. I would recommend finding kennel services elsewhere. Don't take the chance.