I had a facial and it left my skin glowing! I'm going back again next week and I can't wait!read more

Wonderful service and customer service. They offer a wide array of services and products.read more

"Disorganized, unsafe hormone care at a med spa disguised as a medical clinic."…read more I rarely leave reviews, but I feel compelled to warn others about my experience with Profiles Laser & Medical regarding hormone replacement therapy (HRT). From my very first visit in December, the provider seemed scatterbrained and distracted. Despite serious health concerns (hysterectomy with residual endometriosis, spinal cord tumor history, ongoing hormone deficiencies), my treatment has been handled more like a med spa add-on service than true medical care. Key issues: * Unqualified staff handling medical intake: My "front desk" contact and the person who weighed me, took my vitals, and gathered my medical history turned out to be an aesthetician/laser tech, not a licensed nurse or medical assistant. This was never disclosed up front. * Delayed and inconsistent communication: Messages and emails often came weeks late, sometimes signed by the provider but sent from the aesthetician, which was very confusing. * Poor hormone management: Instead of adjusting carefully, all three hormones (estradiol, progesterone, testosterone) were doubled at once based on outdated labs. This led to massive swings in my levels -- from dangerously low to excessively high -- with no timely re-testing. Requests for labs at 6-8 weeks were dismissed, leaving me symptomatic and in the dark for months at a time. * Provider focus elsewhere: The main clinician splits time between a hospital job and this spa, and a location in Franklin and it shows. Patient care feels like an afterthought. Bottom line: Hormone replacement therapy requires careful titration, close follow-up, and trained medical professionals. This clinic operates like a beauty spa that dabbles in hormones. If your health is on the line, I recommend seeking care elsewhere with a full-time, specialized hormone provider who takes patient safety seriously.

I been going to Lisa at Profiles for hormone therapy for over 3 years and definitely see and feel…read morethe results. After menopause women need extra help because of the dip in their hormone levels. Works miracles with your sex life Also, Erin is great with facials and laser therapy. Just finished getting a hydro facial. Wow, hard to believe all the stuff it sucks out of your pores.

Had a great perm from melody. She did a great job. She was…read morevery accommodating. I will be back soon to get another perm. Everyone there was very, very nice. Thank you very much

All the stylists are talented, friendly and attentive…read more Vibe is so positive and relaxed. You will feel right at home and leave looking and feeling amazing.

Paul was great! He was super friendly and did an amazing job. I am extremely happy with my service!read more

I really am not the person to complain, but in this case I think it's irresponsible not to share my…read moreexperience. I came to this salon with three week grown out acrylics on my nails. I specifically asked for a soak off and gel polish. The person at the front was very friendly and connected me with the man who would be doing my nails, and I was led to my seat. Once I was seated, the man confirmed with me what I wanted, to which I stated specifically a second time, "a soak off and gel polish." He asked if I wanted a manicure too and I decided I would add a manicure as well. The man began prepping my nails for the soak off (roughing them up, removing the polish, and taking the shiny layer off). Then he abruptly stopped and started looking at my nails. I had no idea what he was examining, but it looked like he was trying to figure out if I had tips on my nails (I didn't). He then took out the long tips they usually glue onto shorter nails. He took the sharp corner of the tip, forced it under my acrylic, and ripped the acrylic nail off. I was shocked. The pinky nail he did this too was clearly damaged, but still had length, so I thought maybe it would be okay. But then he continued this method for three more nails. I deeply wish I had spoken up sooner, but I was genuinely so confused. I can rip the nails off myself-why would I pay to have someone else do it so brutally? Surely he had a purpose? The purpose, I'm convinced, was to save time. When I started bleeding after he ripped my pointer finger past the quick, held my hand up to me and laughed... I finally spoke up. "Could you soak them off and not rip them?? Because you can see I'm bleeding now." He nodded and resumed his original prep of roughing up the acrylic nail and soaked the rest of my nails off. I would have left immediately after the nails were removed, but the nails that had been destroyed were so jagged they were getting caught on my clothes, so I allowed him to trim my nails (what was left of them) and file the nails that weren't damaged. I left immediately after that. Paid the $10 I owed and did not leave a tip. Because why would I leave a tip when I was literally injured and laughed at? Once I got to my car and relayed the events to my husband, he thought it was inappropriate to pay them at all and he made a call. I will say, I was very happy with the customer service on this end of things. The woman he talked to was very apologetic and happily refunded me the $10 I paid for that brutality. I definitely don't recommend this place. I'd been there before and left with nothing resembling what I'd asked for. The only reason I returned was out of necessity and I didn't imagine a soak off and polish would be easy to screw up, but boy was I wrong!

My significant other got "smart" neck lipo from Dr. Bacon. He got incredible bruising and edema…read moreafter. Dr. Bacon kept saying that the results would take 45 days, but other than some minor changes to the jaw on the face, the area seems to have gotten worse. It was a total waste of money. A little googling showed that there was supposed to be some neck thing that needs to be worn, but he was never given it.

Worst experience I have ever had. I was left disfigured, scared, and traumatized. After I paid him…read moreto try and fix the damage he did the first time, he made it worse. It makes me sick to thank that I paid that much money, just for someone to destroy my body. Not to mention the woman he had preform injections on my face, was high on cocaine. Needless to say, that procedure was botched also. I wish, with my hole heart that I would have never went to him. I have just begun my search, to find someone that can repair the damage he did. This has effected my marriage, because I refuse to get undressed in front of my husband. It has destroyed our intimacy, and closeness. I can't wear a bathing suit. I can't even look at myself in the mirror. This man is a butcher!!! Not a doctor!!!