I had the absolute worst experience with this location and the manager Taylor!. So unfriendly. I came in to buy one Spray Tan and they talked me into two. I had my son with me. They wouldn't let me tan with my son there which is totally fine. So I came back two months later to use my tans and they told me it expired which no one told me that my Spray Tans would expire. I was a little frustrated and the manager came out. Didn't even apologize or say sorry or nothing. As a business owner I would never ever let a client feel the way I did leaving. I will never go back to this place again. read more

After calling and looking at all their instructions online, my 17 year old showed up for a spray tan and was told she need parental permission. No where on the website does it say that she would need parental consent and when I called I was not told that they needed parental consent. The attendants were so rude to my daughter and did not even try to accommodate her. They need to make their policies clear on their website and/or include an online consent form. I was extremely disappointed in the lack of customer service. read more

I was expecting things to go way wrong since when i was on chat support and kept telling me she couldn't find my profile ( and i literally purchased the package earlier that day) so i went in yesterday with a bad mindset. But as soon as the young girl asked me if i needed help or wanting to tan she was amazing! Found my profile instantly! Since i haven't been in the sun since i lived in FL last year, she helped suggest a good amount of time to start out at! I think she was training someone there and her multitasking skills were on point! Wish i caught her name! Short with pretty brown hair! Also helped me find the perfect eye wear! Thank you for being so great and helpful!!! read more

I'm new to town and was astounded at the customer service from a young blond girl. She was sweet and super helpful. This place is clean so what more can you ask for!? Very happy they are so close to me. read more

While they might say that they have fresh bulbs, I do not find this to be true. Twice, I have paid extra to upgrade to a bed and I specifically asked for a newer bulb bed. Both times, I walked out without any change in tan. I tan super easy and got nothing! The last bed that was supposedly freshly changed had TWO burnt out bulbs. I am thinking that I should discontinue my membership. They got my monthly membership money and my upgrade money, I got nothing. I complained about the burnt out and old bulbs, and they didn't refund my upgrade money. ***Added 3/15 because there was not a way to reply. Thank you for checking into this. If you are looking for a name, Andrea is my pseudonym. My real name is Lea Anne. I was put in bed 5 (two burnt out bulbs) this past Saturday. Two weekends before that, I was put in bed 6 on a Saturday. I complained on Sunday and they put me in bed 1. Apparently bed 1 is the only bed with new bulbs and there was a line when I went back last weekend. All three times, I was charged the upgrade fee. I will be checking out the Suntan City in Goodlettsville this weekend to see if it is different. If it is not, I will try another tanning service. read more

I've used just about every bed here and they are alright beds. I can honestly say I've never had a good spray tan at this facility so I decided to go to the Goodlettsville one and their spray beds are updated and give a lot better all over spray. This place needs to update their beds and bulbs more often and have someone that knows what they are doing to check their spray beds very often because some of them spit tanner and don't give an even spray. read more

I like suntan city a lot compared to other tanning salons around the area. They have much nicer beds and the staff is very friendly. With that being said the only problem is that they are insanely pushy. You can never just come in, give your name, and tan. Every single visit they want to talk to you about your lotion, get you to buy a new bottle for $60 or much more. They don't stop there though. They try and force you to buy upgrades to your tanning membership and add spray tans, tan extending lotion, etc. The membership is an ok option but it is really just a way to try and lock you in. If you want to freeze you can do it easily but you have to pay monthly while it is frozen. All in all it's a nice place to tan but the management needs to tone down the staffs constant nagging. Just let people come in and tan. If they want more they will ask. read more

Awful customer service! The two girls that were there tonight were horrible! Never smiled at us once and kept talking about how they were ready to go home! I don't think I have ever received good customer service at this location! Wish they would clean house and hire new workers that enjoy their job! read more

I can say nothing wrong about sun tan city but this location is terrible. Customer service sucks.

This location gave me great customer service as soon as I walked in!! I would have to say this is my favorite STC location I've been to goodlettsville, west end, Nolensville rd, and green hills and this one in Hendersonville has by far been my favorite the staff is super helpful and nice and the location has waters and all of the products on display very nicely! I purchased a sample pack of lotion and the sample pack of the phen tabs! The girl at the register was very informative and helpful! Not pushy at all about other products or tried to force me to get a full size bottle or anything! She was great! Location was super clean too! 5 stars for sure! I didn't ask if this location has the norvell spray tans but I hope they do! I like that brand better than the versa spa! I will be back next week and ask then read more

Spray tan is great but the staff is forced to do high sales & it's super aggressive. It's the "do you want fries super sized" attitude. The company also makes it very hard to use their coupons. It's stinks cause I like the product but I'll be going somewhere else. Also yes the staff could be more friendly in a real way. They are a little sharp to deal with. You never leave their feeling good except for the tan. read more

My rating is due to the customer service outside of the salons. The fact that you can't call a particular store and ask a question is really annoying. All calls go to a call center and you sit on hold forever. I would compare it to being as bad as Comcast. As far as the actual locations, I haven't had an issue. read more

I love the spray tan at Sun Tan City! I have found that it is the only tanning salon that doesn't make you too orange...The staff is very friendly, and they are fast and efficient! Medium Tint is a great color for a much needed FAKE tan! read more