I am extremely disappointed with my recent experience with Steve Cannon State Farm Insurance…read more I initially called the office to add a new vehicle to my existing policy. I spoke with Colin, who provided me with a quote for the new vehicle. I asked him to email the quote to me, but he explained that due to a system change, he was unable to send the email at that time. He advised me to call back the next day to move forward with the process and assured me that he would leave detailed notes about our conversation, including the quote he provided. When I called back the next day, I spoke with Marisa Litavis, and unfortunately, she seemed completely unaware of the conversation I had with Colin. Instead of professionally reviewing the situation, she made an inappropriate comment along the lines of "you know men do not give details," and also made additional comments about Colin's work ethic that I should not have been privy to as a customer. That was extremely unprofessional. Marisa then gave me a new quote for the vehicle, but the amount was over $100 more per month than what Colin had quoted me the day before. When I questioned why the amount was so different, she stated that they were doing system upgrades and said she would double-check and call me back. When she called back, she told me that the higher amount was the new price and that Colin's quote was incorrect. Because of the drastic difference in price, I let Marisa know that I would be shopping around for more affordable insurance. I ended up finding a new policy for both my home and auto insurance with another large company. Not only was the new company able to offer me better coverage, but the price was also much more affordable than what I was being quoted through Steve Cannon State Farm. Since the State Farm office was already closed by the time I secured my new policy, I waited until the next morning to call and cancel my existing policies. When I called, I spoke with Marisa again and informed her that I wanted to cancel because I had found better and more affordable insurance. Her tone and attitude toward me were extremely rude, nasty, and unprofessional. I felt mistreated and disrespected, and honestly, the way I was spoken to made me feel like I was being treated unfairly as a Black customer. Marisa told me she would cancel the policies and that I should receive cancellation information. Because of how poorly the conversation was going, I told her I preferred to stay on the line until I received confirmation. She rudely told me to "hold." Once she came back on the line, I was able to confirm that I received the cancellation information. However, while I was still speaking, Marisa abruptly said "okay, bye" and hung up while I was mid-sentence. I called back and told her that she had hung up on me while I was speaking. She denied it and became argumentative. She also stated that she wanted the rate and company information for my new insurer, but at that point, I no longer felt comfortable continuing that discussion. I told her directly that her behavior was rude and unprofessional. I have had my home and two vehicles insured through this State Farm location since I purchased my home in January 2021. As a long-term customer, I expected to be treated with basic respect, professionalism, and fairness. Instead, I was met with inconsistent quote information, inappropriate comments about another employee, a lack of accountability, and extremely poor customer service when I decided to move my policies elsewhere. I used to think highly of State Farm as a brand, so this experience was very disappointing. I truly hope State Farm does not condone this type of behavior from any office representing its name. It is unfortunate that this location gave me such a negative final experience after years of being a customer. Steve Cannon State Farm needs to do better. Customers should be treated fairly and respectfully, even when they choose to make the best financial decision for their household. No customer should feel mistreated, dismissed, or disrespected simply because they found more affordable insurance elsewhere.

Meeting with Colton Cannon was great. I found him to be personable and knowledgeable as we reviewed…read moremy policies. He even pointed out a few ways I could save money! This in-office meeting was well worth my time.

Founders Insurance is a independent insurance company in historic Woodstock. They're technically…read morenot in the square but across the street from Chattahoochee Tech on Main Street in a gorgeous newly renovated historic house. If you live in Woodstock then you would know that Founder's is famous for their enormous Santa with two reindeer in the front of their place around the holidays....It's a Woodstock tradition! I came in to check out whether I could get a better rate on my car insurance which keeps going up about 5% every few months. What struck me about this company is that they're not a typical insurance company. Everyone here treats you like they've known you for years and years. The house itself is worth coming in and checking out. It's like a showcase home with exquisite decor and detailing. It reminded me of one of those boutique hotels in Savannah. I met with a lovely Carleigh Hart who has the best bedside manner ever. I wish everyone was as easy and friendly to deal with as Carleigh. Unfortunately they weren't able to find anything cheaper than what I'm getting with my current insurance provider. Thanks for trying Carleigh. Cheers! 1356th review 5/7/2018 276th for 2018

A full service Insurance Agency. Surety Bonds, Home, Auto, Life, Health and Commercial Insurance…read more Ask for Doug!

By far the worst customer service I have ever experienced in any form . We bought a home in October…read more2023 and switched our Home owners and Car Insurance all over to Country Finacial at this time . Every interaction I have had with a Representative at this location has resulted in a mistake in some shape or form . The first couple of mistakes made resulted in my premium increasing after them not entering my VIN in the first initial quote . They made a mistake when switching over my previous insurance and My effective date was incorrect which resulted in a lapse of insurance without my knowledge until months later. What would have happened if I was in an accident at that time ? Most recently made a mistake with an effective date that left my wife at the tag office for 2 hours before it was corrected . My wife and I called the office at minimum 30 times and no one ever answered the phone . We were texted and said they were all in a meeting and would return our call , well I'm still waiting for a call back 5 days later. They continue to make mistakes and then make you feel like it's fault . One min the manager is at lunch and another moment he's on Vacation . Dishonest and unprofessional.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

I am sorry to say we have had a very frustrating and poor experience in dealing with Allstate for a…read morehomeowners claim. We have been loyal customers to Allstate for several years carrying two car policies and a homeowners policy. To be fair, they were definitely the cheapest on premiums when we originally shopped for homeowners insurance. Over the past 4 and a half years we have had 4 issues we at least looked into as far as a possible claim (broken main water line, dying large tree near the house, foundation support repair, and sump pump replacement) and were told all were not covered. While frustrating, we didn't complain. About a month ago we noticed water damage along a wall and wood floor of our finished basement. When my wife called and talked to Mr. Longyear she immediately felt like they were not planning on paying for anything without even knowing the details of the problem and told me as much as soon as she got off the phone. Frequently basement water issues are from ground water which typically is not covered. We assumed this to be the case and proceeded with remediation as instructed by the Longyear office. Our contractor soon discovered it was a leaking condensation drain line behind the dry wall. We immediately called Allstate and were told the soonest an adjusted could get out was two weeks. I did meet the adjuster two weeks later and he just looked for a few minutes, and I emailed pictures I had taken. He agreed the source was definitely the drain line. The adjuster called a week later and said it would not be covered because it was a slow leak and caused mold even though it was undetectable. They stated this was common practice and coverage for all insurance agencies. A quick internet search and I found multiple accounts of these slow undetectable leaks being covered. An article on insure.com cited "associate editor of National Underwriter and FC&S Online, which interprets insurance policies for the industry." She stated, "But what about a slow leak you can't see? Say, for instance, a pipe behind a wall leaks, and you don't notice it until water starts seeping through the wall. Are you covered? Most likely the answer is yes, as long as you take action as soon as there is evidence of the leak, Barlow says. "Nobody expects you to tear out your drywall now and again to check the pipes," Barlow notes. So insurance companies understand it's impossible to know you have a hidden leak until the damage becomes apparent." - Christine G. Barlow (a Chartered Property Casualty Underwriter) I also have friends with a very similar issue of a AC condensation line backing up and overflowing the drain pan in their attic leading to slow but significant water damage to the ceiling and the entire floor below, causing a much larger financial repair. It was covered. When we called and complained to the consumer department for the Georgia Department of Insurance the woman that answered the phone stated she had literally just gotten off the phone with another individual having the same problem with Allstate for the same issue. I feel this is a failure of trust with Allstate and the Robert Longyear office. I must recommend anyone looking for insurance to seek other options.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Allstate's Your Choice Auto® provides quality auto insurance with exclusive rewards. Talk to Rob Longyear, an Allstate agent in Woodstock], to find out more. Plus, Longyear Family Agency customers can take advantage of our free Defensive Driver online course (ages 25+) for even greater savings. In addition to Property & Casualty, we offer a range of Life and Healthcare products along with a broad range of offerings to help customers optimize their retirement savings.

Every year my homeowners insurance premium kept creeping up, even though I've never had a claim…read more Every year the agent said the price was correct. My neighbor recommended Chris Lucas with Allstate and it's the best call I've ever made. Allstate saved me $1,037 on my homeowners insurance! Incredible! Allstate's automobile insurance rates (with a new teenager driver in our house) were $600 per year less than GEICO. Chris Lucas was knowledgeable about Allstate's offerings and gave me great advice on what coverages I should select for automobile insurance. He made the whole transition to Allstate very seamless and simple. I highly recommend Chris and the Marc D'Angleo Agency. Give them a call to save money and you will be "in good hands" too!

The D'Angelo Agency was highly professional. Marc and Chris Lucas are very knowledgeable and saved…read moreus close to $1000 per year on our home/auto policies over GEICO/Nationwide. They took care of all the transfers and it was very painless. Thanks guys!

Michelle and Mackenze were very helpful. They answered all my questions and got my policy…read morereinstated with a days notice (my fault). I had always been with State Farm but responded to one of this agents mailers. The initial price was very low. The next year, not as low, but after shopping around it was still competitive and cheaper than State Farm for auto, home and umbrella combined. After speaking with these two I am happy with my decision to stay.

Stacey has been a ton of help anmd very patient with our family situation. I would recommend to…read morefriends and family. John has also stepped in and been helpful.

This office is awesome and the staff is always so friendly. They have great hours and office was…read moreeasy to find.

Never had an issue been with them for five years. They were and still are the cheapest rates it…read morecovers my new ford escape full coverage, towing, glass protection, and roadside assistance. And it covers my husband's charger with all his modifications full coverage, towing, glass protection, and RA. We love it and our policy beats every other insurance company even if we were to just look at liability our current policy is cheaper than other's liability only coverage. Love it easier to understand the coverage and easy to use.