Highly recommend Kylie and SunGate Insurance Agency ! I was able to save money and get much better…read morecoverage. Thank you for all your help ! If you need a hands on approach call Sungate ! 407-878-7979!

I recommend Sungate Insurance for all your Insurance needs. They take time to listen to what you…read moreneed and provide great rates with quality insurance companies. I have saved money and been happy with the staff. Highly recommend calling if you are looking for an agency that cares.

I called the AAA phone number off of our membership card. The phone was answered and an appointment…read morewas made for the truck to come out with a new battery. The new battery was replaced and a new one was put in for $230.56. The car started running but service indicated that the car needed further repairs. Another AAA truck that could tow the Ford was called by Miguel and they will come today to pick up the Ford and take it to the dealership. I really appreciate AAA they are a good value to have them to rely on when our vehicles need service they handle it.

Cancelling AAA-member over 30 years The technician who…read moreresponded, a little after 1 pm, could not open the door and it turned out, he damaged my door , per the locksmith. It was about 100 degrees out. I finally had a locksmith arrive after 5 pm. All my frozen groceries were spoiled. I had to discard $77.43 worth of groceries. I arrived home after 6 pm. I had heat exhaustion by then. I called many AAA phone numbers to complain, no resolution. The locksmith also said they received 3 different reasons the tech could not get into the car. All were untruths. The next day I was offered $30 in AAA dollars. I asked the agent what grocery store accepted them, which I knew none! She acted surprise and said she didn't know. I said a check for the amount of groceries that were spoiled was what I was asking for. She acted like how could that be done! No resolution, no one responding now. Tried to call the corporate office and a woman who answered, "Hello", told me she was trying to get her home phone number off as the corporate number for over a year! Find another roadside assistance company folks!

My mom is under hospice care and I'm the Power of Attorney for all of her financial and legal…read morebusiness. I confirmed my mother's home insurance with Liberty Mutual, did a self inspection, that included photos and videos of the property and submitted them for review. In a few weeks she got a letter in the mail that stated her policy was being cancelled! They cited several deficiencies with the property, but gave no date or provisions as to give us time to correct the problems. I called them to confirm the cancellation and promptly started the process of obtaining insurance with another company. This morning, I got an email telling me that on the 26th of January, the scheduled insurance premium would be automatically drafted from her account! I called the customer service to report this incident, and the agent told me I would have to send the proper documents in order to cancel the policy. I told her that Liberty Mutual already cancelled it. She told me she needed the POA, of which I told her they already have it (no insurance company would issue a policy without a POA). I told her that I felt she was treating us unfairly and I was going to report the company, and I would put a block on future drafts at her bank. Since being notified about the deficiencies, I have been working to correct all of them. Her new insurance company told me they would give me all the time I needed, as long as they were corrected in a timely manner, and I would keep them posted.

LM was my insurance company. I had full coverage on my truck,…read more including Roadside Assistance. I did not have any Comp or Collision claims at all. I used the roadside assistance in 5/22 for a flat tire. I then used the tow service in 9/22 (which I did not end up needing a tow. The driver was a mechanic and got my truck to start). I advised them of that, and asked for my $30 refund to my card for mileage over the 15 miles allowed. They wouldn't refund because they couldn't reach the tow company to verify. I had my credit card company dispute the charge. I finally tracked down the tow company and the owner of refunded my $30. I also used the tow service in 11/22. I received a letter from LM that they were canceling my insurance because of the 5/22 roadside assistance (which they listed as a tow on the letter) & the 11/22 tow. I could not believe my eyes. I thought all I would have to do was call and say there was some kind of mistake, and problem solved. I had 4 conversations with different people, and was told once underwriting made a determination it was final. They would not connect me to underwriting stating they did not take customer calls. I was told after my 3rd call that someone did reach out to underwriting, and they denied my appeal to insure me. OVER A TOW & A FLAT TIRE. The 4th call was to the Heathrow, FL office to try and resolve through corporate underwriting department. I spoke with a Lady in the auto department and was told that 95% of the time they do not reverse their decision. Her recommendation was to go with a different company with a cheaper rate. That trying to fight to keep insurance with LM would not be worth the time and headache. I have never been canceled by any insurance company. Never would I have thought I would be canceled over using my roadside assistance. Do not do business with Liberty Mutual. If they do this to a customer over something like this, they will most likely cancel you on a actual collision or comp claim.

In the past, I would just go online an choose an insurance coverage and just go with it. Recently,…read morewith the increase in insurances, I've had to question if I'm getting the best deal and if I'm properly covered. Scott has helped me tremendously with understanding my insurance coverage. He's taken the time and effort to explain and help me make a decision on details of my policy. We go over my coverage twice a year to make sure I'm still getting the best coverage for the price I can afford. I would highly recommend him and Strassman to anyone looking for an agent. It's worth the call!

From the owner: Strassman Insurance Associates works directly with over 30 companies to secure you the best policy…read morewith the best price.

I needed to bring the vehicle that I just added to our policy to be inspected. I took the chance to…read moreget to know these folks at the office though we have bought our auto insurance with this All State agency for years. Tricia took care of that. She got the form printed, and she was ready by my appointment. She introduced me to Jennifer, who recommended me a workshop on retirement planning to go. She also connected me to a specialist who helped us on another insurance need. Last but not least, I had a chance to chat with Steve. It was a friendly and productive visit. I drove home, feeling very good that these reliable folks take good care of me and my family.

I called this agent to ask information about my policy and was treated very terribly! Jackie (who…read moreis supposed to be their "manager") was so rude and even hung up on me. I had to call back to ask someone else for her name. I don't suggest purchasing insurance from this agency since they have no focus on the consumer!! She told me I had only been with them for a year and that wasn't "that long." She didn't want to answer any questions I had then Jackie continued to compare me to other clients she had who paid a higher premium than I did to try and justify. Where is the client service?? I will be shopping around for insurance since they want to treat me like just another number. Not personal at all!! Don't purchase insurance from them...

Worked with Caitlin and she was professional, knowledgeable and super sweet. Caitlin is responsive…read moreas well! I was able to save my mother in law money on car insurance and got a better quote on life insurance. Thank you Caitlin!

I am still getting jerked around after making multiple attempts, in multiple formats, to cancel…read morethis policy. This has been one of the worst experiences I have ever had dealing with any company, period. Instead of providing all cancellation requirements upfront, this company continues engaging in an endless back-and-forth process while continuing to bill the customer. Every time something is submitted, another requirement suddenly appears. It feels intentionally designed to delay cancellation rather than assist the customer. This is terrible business practice and an extremely frustrating experience. Future customers should be aware of what they may be dealing with before signing up.