Our house was built in the early 20th century, to say that it's drafty is an understatement. With…read morethe old school framing we also get queen bees wandering into our house after hibernating over the winter when it gets warm out. With the crazy warm weather we've been having they decided to come early this year. We had been using an independent guy for the past year and, after learning how dangerous unregulated pesticides can be, decided to go green. I submitted a request online and was called within hours. Think Green had Ray come out the next day to explain why we were experiencing the problem and how to fix it. He was friendly and patient with all of my questions and even led me to his car to look at the labels on all of their equipment. He explained state regulations and made it apparent how little the guy we were using before was following standard procedure. He made me confident that we had made the right choice. After the treatment, we had the house and our barn sprayed, the house smelled a little like a cross between a peppermint stick and cloves - a bit strong but MASSIVELY better than the stuff we'd used before. After treatment we received a welcome packet with a disc that contained all of their chemical labels. A week later we adopted a dog who came with a host of little friends - fleas! We'd already vacuumed, cleaned all of our linens and sprayed for fleas with something from the vet but I gave Think Green a call just to be sure. I think I spoke to Lance, who explained that we were doing all the right things and that it might be a waste of money to treat now when we may have eliminated the problem ourselves. Talk about honesty! Any other place would have taken advantage of the opportunity to charge more but they didn't - that was really impressive to me. All around very happy with our switch to this company so far. Thanks Ray and Lance!

Meh, I've experienced better is right. First service was okay, but then on follow up, i have…read moreconflicting stories between all of my tenants and Think Green. They told me they would spray on their follow up service. Keep this in mind. My tenants told me that on the day our follow up service was scheduled, no one ever came. Britney at Think green told me that they were out there (Lance?) and that all the other apartments had no activity so they didn't need to be sprayed. Upon speaking with my tenants again, they insisted no one ever came. I call think green back and now they said that they came and sprayed one of the apartments but didn't spray the others because there was no activity. HOW DID YOU KNOW THERE IS NO ACTIVITY if YOU DID NOT GO INTO THE APARTMENTS TO CHECK!!!!? A classic game of he said/ she said. I gave them 2 stars because of the possibility i'm being lied to by my tenants, and the fact that i was told i would get a spray for all 6 units, as opposed to "there was no activity so we didn't have to do anything, you're an idiot for paying already". (they didn't say the last part, but that's how i felt, like an idiot for having already paid). I called them back, and was told that "i didn't know was i was talking about" and that i'm "clearly trying to scam them". I was told i would get a call back from (lance?) the manager but never did. Bottom line is my tenants still have roaches (2 month) later and they have my money, and i can't even get a call back. PLEase be aware!

yep, another home owning yelp, hey, thats the 411 these days…read more tried my other local pest control (in ground hornet nests) and, well, they are closed or MIA or ?? not my problem, but about my problem, john and protex was mentioned to me by all our local peeps, so so glad i was referred, least i can do is let you know too! price wise was appropriate for the waspy remedy. i thought i had 2 nests, turns out it was 4 and his work was fast and comprehensive, take that you PITA pests! also had a bat issue, shoot me now, and while they dont do that, he was able to provide another referral, but i am still considering just burning down the house and starting over. glad to bee over this problem.

They don't return their calls. They return an email that is AI generated…read more.. Then when you call and ask for someone to call you, they'll send you another AI generated email. This business is best avoided!. There are far better pest control businesses in the area of Farmington Valley than this one!

I wish I could give Austin and his team more than five stars. The service wasn't just great - it…read morewas exceptional. From start to finish, the communication and follow-up were outstanding. Austin may very well be one of the best exterminators out there. Highly recommended.

Dave is a true, skilled professional and takes pride in his work. Honest, thorough inspections with…read morefair appraisals for work to be completed. Prompt, courteous service always with a great mood and smile. Dave took me on as a client when the "big box" companies refused me. "Oh, we don't do that kind of inspection for new customers, only current ones." Was their excuse. Well how do you get new customers?? Fair, competitive pricing and excellent service. Top shelf company! If you don't have Dave as your exterminator, you're wasting time and your money!

Knowledgeable, kind, timely, thorough, professional, and calm from the first phone call to…read moreinspection of our property to the eradication of the stinging wasps and two of their nests. I'd call them again!

We had Mike come out to do a termite inspection on a home we purchased before moving in. He was on…read moretime, communicative, and explained why he was looking at what he was looking at. Knowledgeable and friendly, great experience

I had booked Guardian Pest Control several weeks before my wedding to spray for mosquitoes…read more Unfortunately it rained this week. Knowing it was going to rain, I called on Monday to ask them to come earlier in the week to make sure the grounds were sprayed. They told me "not to worry about it" and that they would "take care of it." This was untrue. Now the day before my wedding, it is raining. They refuse to spray. That's not even the worst part. I spoke with Abbey, a manager in the store. She was dismissive, rude, and defensive about her poor customer service and her company's failure to live up to its responsibility. In fact, she refused to take any responsibility, blaming the weather and saying there was "nothing they could do." I did point out they could have come earlier in the week, they could have communicated with us better that they wouldn't be able to spray with the rain, and that we might have issues. But we were left in the dark until the day before the event that there would be no spraying. This was upsetting, and then on top of that to have Abbey be condescending on the phone with people who do not know pest control or what it entails was the worst customer service experience of my life. I will be reporting to the better business bureau, and I would never recommend this company for any special event. I was able to contact Orkin who took care of my pest needs and were pleasant and appreciative of the fact this was my wedding and a very important occasion.

Every year Excell comes out and sprays the inside and outside of my property and every year Excell…read morehas done an excellent job. Never had a problem. Their prices are very reasonable.

Paid for a treatment and two follow up visits. That was my mistake. Do not pay for follow up…read morevisits in advance. They said they would return in a month to follow up. They never called or scheduled. I've had to chase this company. Now their voice mail is full and the office doesn't answer.

They're great! We would highly recommend them. Jesse has brought our mice problem under control,…read moreand he has also successfully gotten rid of the voles that were causing problems in the grassy areas. They're efficient, competent, and friendly. What more need be said.

we have had them for years. never an issue. good people and take care of our bakery. Josh advises…read moreus if we need to change add or deduct anything and is always pleasant.

Having just decided to put roots down in Connecticut after ten years of living in New York City, I…read moresuppose I've become a country mouse. And upon moving I realized my 1912 farmhouse was already full of... country mice. Having discovered a bizarre stash of sesame seeds in my laundry (that wasn't mine) and hearing tiny things go bump (scritch scritch) in the night, I called Marvel Pest Service. Pulling up in a superhero-emblazoned Subaru and efficiently scoping out the rodent situation in the house, Fred reassured me that he had the situation under control. After the initial treatment (snap traps and bait traps) there's been a significant drop in tiny roommate activity and I'm committing to monthly visits to ensure it stays that way. Also super appreciate Fred being properly masked his whole visit, COVID is one bug Marvel isn't gonna catch!

Fred has been great to communicate with and very friendly and informative. Just had our first visit…read morefrom him and initial treatment. He was thorough and very nice with our dogs. Will see how things go over the next few months.