Mossy Oak Fence was top notch! Ron provided a timely quote, office staff followed up with an email in regards to the installation and permitting process. After two weeks, the utility lines were marked. On the day of installation, a team of 4 employees completed the vinyl fence installation in about 7 hours. The crew removed my old fence and cleaned up after the installation; they were polite and prompt. Great crew! Very happy with my experience and highly recommend their services. Reference price: Mossy Oak beat their competitor. The vinyl fence was also installed in 6 by 6 foot sections which is more sturdy than 8 foot wide sections. Great job! read more

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Seems this company is hit or miss. Unfortunately, our experience is a miss. The fence is okay but the gate that was installed is not secure. We have called multiple times over the last two months to get a response and the only response is, " yeah we'll fix it and it will cost you another $250". Eager to charge you more without even looking at the issue. Obviously customer service is not one of their better points. They're big and pushy on getting the sale, slow on installation, and nonexistent when you have a problem. I would not recommend this company to anyone for anything. Once they get your money, you don't exist. read more

The customer service sucks at Mossy Oak Fence. I used them two years ago and I have had ongoing issues from paying for a Cedar fence and they showed up with Pine. I had two sets of gates replaced by them and there are still some major issues. I had them replace three entire panels on one side of my house and another three on the other side and there are still major cracks and faults with the wood. They claimed to use pressure treated wood however the wood immediately changed color instead of gradually, the water did not bead off as they said it would. They refused to come out to look into the ongoing issues Ive been calling, emailing constantly about for two years. There are numerous homes in the fence, the posts had to be replaced once and they need to replace them again due to it being twisted. There are huge gaps in the wood due to extremely poor workmanship. The two sets of gates installed are jagged and not even at the bottom. They used 6feet of wood for the paneling instead of 8 feet so the fence is extremely low towards the back as low as less than three feet tall. There are huge gaps all around the fence at the bottom. They did not use cement to keep the posts steady and the fence moves. They refuse to look at the issues despite being provided the photos repeatedly for two years. Then they pretend not to know who I am and why I am calling each time despite the thousands of dollars I spent upfront to have a beautiful and professionally built fence I'm saddled with what looks like a hundred year old fence instead. Their craftsmanship is poor, their service is extremely poor, their professionalism is poor, their lack of concern and empathy is extremely poor, they lack accountability and I will never use them again and I will never ever recommend them to anyone anywhere period. Shame on Mossy Oak Fence especially the Manager Marlon so fake and so misleading. Good Luck to Mossy Oak because next I'm going to the. Better Business Bureau and getting g a lawyer to handle this fraudulent and cheap looking fence they installed for me. read more

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Mossey staff seem to be very customer-focused, and the quality of work was good. My only concern is that the fence build took several weeks longer than what was originally communicated. I would also add that the vendor the company uses to mark the gas and water lines originally did not do the whole property, which led to the workers puncturing a neighbor's gas line that had crossed underground onto my property. I would also add that the company feels fence completion is at the point when the workers are done, not when the city inspects the final product. The reason this is relevant is that they want payment when the workers are done, but with pushback, they were willing to wait till the build was inspected and approved. All that said, I am satisfied with the fence and would recommend Mossy Oak Fence, with those caveats. read more

Mossy Oaks aka Messy Oaks In October 2022, my neighbor hired Mossy Oak Fence to replace a portion of their damaged wood fence. They asked us to contribute 50% of the cost of vinyl fence (seventy-five feet @ $3,494 or $1,747 each). We agreed and requested the vinyl resemble the quality and style as my currently installed product. Returning home that day, I found the completed installation crooked, sloped, large unfilled holes under bottom rails, exposed black utility cables, exposed orange utility cables, cement debris, and both black and green PVC chicken wire. The fence was installed over existing trash that should have been removed. It is a disturbing sight walking into my home and yard seeing this poorly installed mess. By email request, I sent images to Mossy Oak. Their first response was they did not see anything wrong with the fence. Neither Mossy Oak nor my neighbor viewed the fence from my property the day of installation or ever. After two months of multiple communications, the manager came to my home for a site visit. He said, "I can fix the fence, but I'll cost you". Although I've spent $1,747, he wanted another $1,000 for more of his company's poor and sloppy workmanship. The fence is cemented over two live neighborhood utility lines and several pieces of black and green PVC chicken netting (still visible in my yard). There is also random cement debris scattered about. Aside from that, it's not a privacy fence since I can easily see over the fence, into my neighbor's yard, and home. The horizontal rails are crooked or sloped down in an eastward direction. I can see clearly over this six-foot fence. So far, I have spent a small fortune trying to cover the holes and hide the crooked mess. The ultimate resolution is to install the fence to resemble professional work as on their and other fence websites. We paid for a premium fence; we got basic. After asking multiple times, we were not offered a receipt, to sign or view the contract, a copy of the permit or HOA approval, or for input. It does not seem Mossy Oak is in alignment with their mission statement, warranties, or promises. *Side note: Mossy Fence told me "When I move, let the next owners deal with it". read more

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Mossy staff works fast to help you with your fencing needs. appointments are quick. they assist with providing the paperwork needed for hoa approval and take care of permitting read more

Within two weeks of installation, about half of our posts began to crack. I contacted Mossy Oak Fence to inquire as to what they could do to rectify this situation. The response I received was that this is a perfectly normal development, due to the expansion and contraction of the wood. I've had similar wood fences for 30 years and never experienced this problem. I suspect it has more to do with excess stress applied to the posts during construction. It's simply very difficult to believe that half of the posts of all of their customers experience that type of deterioration after less than two weeks out in the weather - if indeed this is perfectly normal. The issues with Mossy began very early on. We were informed that they were very busy and scheduling installs about 18 weeks out. After about 3 months without any follow-up from them I reached out by email asking when they would be able to schedule our installation - no response. Same result for a second email to a different person. I repeatedly tried calling the office, but no one ever picked up. Some calls were transferred, then disconnected. The couple of voice mail messages I was able to leave were never responded to. I finally sent a Fax - which they did respond to. So the bottom line is that their customer communication is awful to non-existent. I would hesitate to recommend them to anyone, for anything. read more

Mossy Oak Fence - Photo of the fence post deterioration described in my review of Mossy Oak Fence. - Fences & Gates Near Me - Tavares, Florida

Mossy Oak was among a few places recommended by neighbors in our new neighborhood. The name came up over and over. We contacted a few companies for quotes and Mossy Oak was literally the only company that responded professionally and in a timely manner. The salesperson who came out was very good, he was honest about the options and which one was the best price, best value, etc and gave us a quote on the spot. He was very clear that this quote included all of the permits for the city and that there would be no hidden costs. He also gave us some payment options and was very clear and answered every question we had. The consult never felt rushed, he took his time with us. Once we confirmed we would go with their services and put down the 1/2 payment, they immediately submitted our permit applications and kept us abreast of the status. We set an appointment for a Friday, they called us that morning that there would be running late and would be around at 1:30pm but would definitely finish that day. That was fine, my hubby had more time to clear out some bushes. So, imagine how pleasantly surprised we were when one of the installers was there at 11am to begin. The rest of the crew came in a couple of hours later and the job was done before 6pm. The installation crew came, were very professional, quick and complete sweethearts. The fence itself is great, very clean (visually) and sturdy. We couldn't be happier! read more

Mossy Oak Fence - Done! - Fences & Gates Near Me - Tavares, Florida

Fence is not close to the ground & gates are not flush with fence. I made Mossy Oak come back to lower the gates because my 35 pound Springer Spaniel was at my front door! Dog didn't even have to dig to get through, just pushed the gate and barked to be let in the front door! But even after coming out a 2nd time it's still not done well. We have a pet rabbit that I occasionally let play in the yard but I must put another fence up in front of the gates because they are worthless. If they didn't think they could hang a gate low enough or flush with the fence, they should have said so up front & recommended moving the gate to a location that would do what it's supposed to. Mossy Oak left me with a fence that doesn't work for $5000 on my tiny yard. I called them because they advertised on Dave Ramsey, but do not trust or recommend them. read more

Mossy Oak Fence - Fence & gate that requires I put another gate in front of it because of the gaps, poor installation by Mossy Oak - Fences & Gates Near Me - Tavares, Florida

We had wrought iron fencing (it's actually aluminum) installed along our lake front by Mossy Oak Fence Company. Really from the initial meeting to discuss the type of fencing we should purchase to the actual install (which actually had a hiccup but was handled efficiently and professionally) it was a great experience. Communication was constant and timely, install was within the timeframe they projected and the fence looks awesome. I thought - based on their amazing online/website pictures - they were going to be more expensive than other fencing companies BUT I was pleasantly surprised to find they were very competitively priced. We love our fence and expect to enjoy it for years to come! read more

So let's see. They advertise on local radio WDBO. They've gone from "Mossy Oak Fence" to "Mossy Fence" to Mossy Oak Fences". (For the record, I don't patronize any company or organization that advertises on AM radio but I thought I'd make an exception.) Pushy salesmen, no return phone call. "Skilled craftsmen" is a misnomer. These are the same men you'd see at a roofing company or lawn care. They hire sub contractors to do the job with little oversight. I'd pass. read more

DO NOT USE THIS COMPANY! Due to personal financial circumstances, I am not able to have a fence installed now. I gave Mossy Oak a $2000 deposit, and have repeatedly called and emailed this company to get my deposit back. They have yet to respond back to me. UNDER NO CIRCUMSTANCES CAN I RECOMMEND THIS COMPANY TO ANYONE. At this point, I am left with no alternative other than legal action or contacting a local news channel to expose them for what they are. read more

They showed up at the time they said. They met my request to get a section of the fence done first so that my neighbors dogs could go out. Great quality cedar panels and cement at every post. It looks amazing. They exceeded my expectations. Than You !!! read more

Mossy Oak Fence - Fences & Gates Near Me - Tavares, Florida

Mossy Oak Fence - HORRIBLE Customer Service 5-Months later Mossy Oak is still avoiding repairing my fence. Mossy Oak installed my fence incorrectly on my neighbor's property even though they were provided a survey. This company has been horrible to deal with, excuse after excuse. * June - Requested they come out to move fence onto my property line. * August 26th - A crew came out and moved part of my fence however took away pieces leaving me an incomplete fence. (again, they did not bring a copy of the survey, I had to provide one and assist them in measuring because they had no plans to correctly measure property lines) * As of today, October 30th I'm still missing fence pieces and they have not returned my calls, emails or attempted to repair. read more

I could not accept their choices of either 9-11 or 2-4, on M-F schedule for a salesman to come by to measure for a quote. These availible schedule "blocks" seems pretty rigid for a business that includes residential in their customer base? Well to me at least. Perhaps their sales dept should consider swapping one Saturday for a Monday once a month? Also advised them the contact portal of their Web site was not accepting three different phone numbers so I could not submit. This heads up notice was met with indifference. Bottom line, no thanks. Wrong foot forward start on this one folks. read more

I may change my review once the work is actually done. It has been 2 months since I paid a 50% deposit on 100' of fence replacement. They finally called and scheduled for 5/6. I made arrangements to take a day off from work, adjusting my schedule and appointments so I could be here during the install. At the hour they were supposed to show up, I get a call from them saying most of their installation crews have called off and they wanted to reschedule. So I rescheduled for today (5/13), again moving appointments and my work schedule to be off. And of course at 0830, I get a call saying there is a problem with the installation team and will probably not make it today. And if not, they say definitely tomorrow guaranteed. I am out of town tomorrow. I do have cameras surrounding my property as well as many 'before/existing' photos of my property in the event something were to happen or get damaged while I am not here. At $42/ft, I did not expect this kind of poor performance and scheduling. I have retained counsel to determine if they cannot meet their schedule to see if I will be eligible for a full refund. read more

You are a Liar His name was Jeff that attacked my husband personally on the phone calling him names . You are a disgrace to even be a manger or run a company. Stay away from this company they are liars and have alot of bad reviews. They just made up a bunch of dates that mean nothing. We stand by our review. Our fence was put up completely wrong and not till we called several times and kept calling did they half way fixed it at no time did we care about any discount we just wanted the fence put up right. My husband has cancer and he told them about that I feel they thought they could just do the job half assed cause didnt think he would be checking the fence. You are a disgrace and I hope you learned a lesson not to take advantage of someone you think is sick. read more

Absolutely terrible business ethics. Found used fencing for sale on Facebook market place posted by Marlon Gomez. Established an agreement that I would bring cash the following day for some of the fencing that was listed in the ad. Informed Marlon that my wife would be making the hour long drive to the office to pay for the fencing and then I would hire a freight company to pick up the fencing. Upon My wife's arrival, she was informed that the fencing was sold out from under us even though we had an agreement the previous evening. Then they said "well we don't have that particular fence any longer but we do have this other fence for an additional $3,000" so my wife took an entire day off from work and wasted 2 hours of driving and I'm also out $200 non-refundable freight charges. When I asked Marlon about this, all he said was sorry and then attempted to change the original post to first come first served.good thing I grabbed a screen shot of the original post Marlon, sir. You are a terrible individual. With customer service such as this, I can only imagine the headaches you will be causing this company. read more

I used Mossy Oak Fence in 2014 at my previous home for a wood privacy fence and they did an excellent job. I had a few companies come out for estimates and one company recommended I go with Mossy Oak once he heard their estimate. I love the transparency of that company! Mossy Oak has great customer service and great fence quality! When I moved, I needed to replace the fence. The crew installed the new cedar privacy fence today and it is beautiful! The crew worked very hard to complete the job quickly and efficiently. I recommend this company to anyone needing fencing. Thank you, Mossy Oak! read more

I am writing you so you wont go through the headaches I have. I met with the VP of the company over 1 YEAR ago. After numerous emails and phone calls I have yet to get a response from him regarding an estimate or to do any work for that matter. Horrible Customer Service. Shane Miller, the owner, if your listening you have a problem with your company. I see other people writing about your companies poor customer service. Especially from a V.P. that is so wrong.... read more

Only had a quote prepared by this company. They did not go over options with me, they TOLD me what fence I would be getting. They came in almost $2k more than other companies. Most bothersome was that the sales guy showed up in a political facemask... super unprofessional. Leave your politics at home when you are out on a business call. read more

Poor business ethic, poor follow up and do not meet their client's full needs. I wish I had known more as I wouldn't have selected them initially, but I trusted my builder and thought they would do a great job. They lack professionalism, expertise, and it required multiple fixes before the final job was completed due to languages barriers from their crew. I wouldn't recommend them due to my experience. Comes now, I wanted to extend my gate and their manager took a few days to reply only to tell me they cannot extend it due to COVID restrictions and supplies, yet they installed the fence initially. I am determined to find a better, more suitable fence company to best meet my needs. I hope they improve in order to sustain customers. Surely, they leave a lot to be desired and if I can give them a rating, it would be a negative 10. read more

I have used mossy oak fence all the way back as far as 2003-04 for my fencing needs. They have put in a serious amount of fence both at my home including "new electric gates" and commercial fence at my business. Shane and his wife Brandi are seriously genuine people who care about the customer and quality of there work. I've gotten the opportunity to not just do business, but actually have developed a friendship with both of them. The pricing is always fair and his guys are meticulous. The most important thing to me is the honesty with reliability. Hands down, I would recommend this company because it's ownership, Christian values, quality of work, and attention to detail! They are my go to fence company you will be happy you made the choice! Rob Ferdinand read more

I tried hard to go with Mossy Oak for a fence replacement. They came out as requested for an estimate on a Friday afternoon. I checked the company out on Yelp, checked with my Facebook friends and they seemed like the company to go with, even though their price was higher than the other two estimates. I had two questions for the estimator and was ready to provide my credit card and move forward the following Wednesday. I called for the estimator at 4:10 pm and ended up leaving him a message. I called again on Thursday at 10:49 am, his message said he was out giving estimates. I called the office to see if they could answer my questions and we could move forward, and I was directed back to the estimator, but they said they would send him an email. At 12:30 pm the estimator called, I tried to get to the call, but it had stopped ringing, so I dialed right back. He didn't answer. He did leave a message that said he would be working in the office in the morning and he would call me back then. On Friday, my 3rd day of trying to get two questions answered, I called him back at 9:44 am and it went directly to voicemail. Tried the office again to get an answer, but was directed back to the estimator. He didn't return the call, and at 3:50 pm on day 3 of waiting for an answer (the questions were about post caps and setting fence to grade), I called the office and notified them that I was going with another company for fencing. If you can't even return a message from someone you've given an estimate to, how do you expect to close the business and move to install? Also, if you're going to ignore my calls before we even move forward to a down payment, how will you react at another time when I have a question? This company seems to have a problem with estimators following through, looking at the other comments, which is an impediment to closing business and continuing to be viable in the marketplace. My 3 day saga is over. Thank God I didn't go with this company for my fence! read more

Are you kidding me. Your salesman calls us today to ask how we are enjoying our fence....you screwed us 4 month's ago and we are enjoying our fence by a nicer company. Why in the world would you not alert your sales staff..?? This company is lame. read more

If you need a fence, look no further! We had a 6ft vinyl fence installed and love it. Great communication from start to finish! Always kept us informed on every step in the process. Getting a permit can be complicated and time frustrating. They helped us with this too. Installation was done in one day and the team is very good. When we get another fence, this will be our company of choice. Thanks, Dave read more

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My wife and I had a great experience with Mossy Oak Fence from the gentleman who came to give us a quote to having the fence installed. Everyone in the company we dealt with were kind, professional, and prompt with getting back to us with any questions. The fence itself is sturdy and looks amazing. We highly recommend Mossy Oak Fence. read more

My husband and I hired Mossy Oak to install a new fence in our backyard. We conducted a decent amount of research and obtained three different quotes in search of a reputable company in the Orlando area. We heard great things about Mossy Oak from our local news radio station so we decided to stretch our original budget in hopes for a long-term investment that we would get great joy and return from. The quality and look of the fence itself is great but the customer service was a complete disaster. The first week of March Mossy Oak called and told us they would install the fence that Friday, they promised us it was a one-day job since we have an underground pool they did not want to leave open and exposed. The day before the installation we paid someone to come take our existing fence down. The morning of, we got a phone call around 7:45 am, it was Mossy Oak to inform us that they did not have all of the necessary material to do the job. Remember this is THE DAY OF the installation, a date we had marked and planned WEEKS in advance. The workers showed up (late) installed maybe 25% of the fence and left our yard a mess. They had to go get construction fence to put around the pool in hopes that none of the neighborhood children would wondered into it. The next day I had to clean up after them; water bottles all over the yard and pieces of plastic scattered around our pool. To make matters worse, we had to call them everyday to inquire on when they would come back to finish the job. Two weeks went by and 75% of our fence was still incomplete. We have three dogs and an underground pool; this was a huge inconvenience and worry for us. Not only that, but we had to nag the office to try to get updates on the expected date of completion. The workers were so careless. They left rivets, nails and plastic shavings all over our pool deck, driveway and yard. They even used my dog's water bowl to mix concrete! Some of the poles they installed were already scuffed up and damaged. It was clear to see that the installers were subcontractors who also work for the other fence companies in the area. Mossy Oak also makes you sign waivers ahead of time releasing them from any obligated time frame to complete the job, so we were out of luck. I literally lost track of how many times they had to come back to finish this "one day job". By the time they finished more than a month lapsed. We would have much rather used their competition and fully regret our choosing of this company. The time management and follow up were basically non-existent. Our neighbors have asked about our experience and unfortunately we cannot recommend Mossy Oak since our experience was absolutely atrocious. read more

The workmanship and the finish product is top notch, BUT DO NOT PAY OFF UNTIL CODE ENFORCEMENT SIGNS OFF ON THE PERMIT. I am disappointed with the costumer service once they had been paid in full. The County Inspector would not sign off because both gates did not self close and latch (a pool requirement). When we called we did not mention at first that the County Inspector failed the final, and for about 5 minutes of discussion they basically told us "oh well". Not until we told them it failed, they said they would be out. They told us they would be there on Saturday and no one showed until Tuesday (Monday was a holiday). Very disappointing Mossy Oak. Scott D. Winter Park, Seminole County. Quality of work 4, costumer service 2. read more

Let me start by saying the fence looks good, no complaints about installers or quality of work. However, this companies customer service really lacks in so many areas. First I requested a call back to discuss certain points of fence instillation ...I called 2x no response, so I never spoke to anyone in office prior to my fence. Yet they called me 5 times in one day after fence was completed to ask for payment...when I told them I gave the check to the installers as they left....I got a ah thanks, why bug me 5 times when they simply could ask installers did you get final payment. they will bug you to death for their money, but dont expect a call from them if you request one. Also, some un truths were told to me during the process.....from rep and company. I know putting up a fence is not brain surgery, but it is expensive....customer service and telling the truth is a must when i do business with a company. Again fence is fine, wished I went with someone else, a smaller more concerning company. read more

Crazy how customer service is not important to this customer. I installed a PVC fence with this company a little over 1yr 6 months ago. I spent approx $5000 for the fence my neighbors didn't have any money at the time so I spent $450 for 2 gates. Fast forward until now I wanted a gate installed on the other side of my house so I can put the garbage recycles behind the gate. I called on Monday to get a quote and I had to call back Wednesday to remind her. I left a message and she called back later the afternoon being very vague and not telling me what the quote was, and that she was going to send me an email. For me to answer her back if i was interested. The quote was for $750 for a gate. What a joke! This company doesn't care about customer service. read more

Absolute horrendous customer service. I constantly had to call them to follow up. Finally they come and install the fence. Great job. Except, inspection failed! They didn't follow the guidelines set up by the City of Orlando. This is their job! Then, finally, after calling and emailing on my part as to when are they coming to resolve their mistake, a few more weeks. Day of, they show up 3 hours late. And move my fence in so much that my yard is a joke. Right hand does not know what the left hand is doing. Fence itself is fine, as is the quality of the workmanship. Definitely NOT worth the hassle, headaches. read more

They did not put fence on my property line. It took my disputing the charge before they came out and put the fence on the properly line. The worker let me know the office told him it was okay to put the fence off of the property line. A very unprofessional company. read more

Lindsey - No one has emailed me as "Marlon" stated he would. Marlon also stated the job is complete and I authorized them to run my card. Every time I call my number gets taken and I'm told someone will call me back. I was told twice the VP would be calling me and he has not. My concern is not being addressed. I have my original contract and no where in it does it state you have authorization to run my card without my permission, especially 8 months later and after your lien letter. I work in finance. I know what the regulations and guidelines are. Criminal. read more

A long and taxing story about my existing fence with permits, inspections, boundary lines, an impending house closing...on and on.....quite simply, I was in a desperate situation. Mossy was excellent, excellent, excellent. Ron was amazing, resolving my situation with polished professionalism and expertise. The fence work was incredible and the price was fair. I was most certainly in a position to be taken advantage of....Mossy was fair to me and did not rake me over the coals.....they could have. My only mistake was not starting out with Mossy to begin with.....Amazing guys!!! Keep up the great work, stay true to your integrity! If anyone wants a recommendation or testimonial....send em my way! read more

Very poor business work ethics. All this started March 6th on a order for a part for my fence from hurricane Erma. Today I finally get told that they couldn't get the part through my numerous phone calls. I have all emails and voicemails to show no follow up. Bad business model. read more

Update: Mossy Oak Fence is still a company you should avoid/think twice about. After several lengthy discussions, they called me names, accused me of wrong doing, and tried to buy my silence with a measly refund. I will not take down my review because every word of what I said is true and the company knows it. Several mistakes were made and they just don't seem to care about what really matters ... the customer! Communication still remains a HUGE problem. I sincerely hope they make big changes. Nobody should have to go through all of this for a fence. read more

This company does not show up to scheduled appointments. Stay far away. I have previously recommended them, however not anymore! When you schedule an appointment or atleast have the courtesy to call and say that you will be late or not make it. read more

I would not waste my time with them. It took over a week for the quote and once I agreed to them they sent me a higher number. They were unprofessional, lacked communication, and were extremely unorganized. I was dealing with Mariah at first but she handed it off to Brandi. Then Brandi handed it back to Mariah to return my phone call. It's funny that Brandi M is one of the reviewers on yelp. read more

DO NOT BUY FROM THESE PEOPLE. Don't buy from them they don't stand by their warranty on the product. We took possession of our house 2 days after they installed the fence and it's only been 6 months. They claim since we were not the original purchaser the warranty is void. Some of the pickets need to be replaced​ and their employee marked the ones that need to be replaced with a big black X and he also broke my water faucet. I can not recommend a company that is not willing to stand behind their product and honor their warranty. read more