Booked hotel as we have stayed here a few years back. After checking in and unpacking we went into…read morethe bathroom and saw the nasty tub! Went downstairs and before I could finish my sentence the front desk was like yah we know the bathrooms need updated! Showed me other rooms and they were all the same. Had to work that night so we couldn't just leave and get a different hotel. Went swimming and the pool water was FREEZING!!! Got told that they knew the pool was cold as tge heater is too small for the pool. Now keep in mind this pool is very small! On the morning of our check out we get woke up to fire alarm going off! We evacuate, get to main floor and just smell burnt toast! Won't be back!!!!!

Haven't even stayed there yet and the staff is completely incompetent. Had two rooms booked for…read moreFriday and one booked for Saturday. Have the emails to prove it with no cancellation emails given, but told that the room for Saturday is not available. Talked to 3 different people. Was not allowed to talk to the manager even though the staff member did. Rerouted to a wrong number totally unrelated to the Holiday Inn and hung up on once (from the hotel itself) Asked for the manager's name and that is when the phone went dead (well... not completely, they thought they had hung up the phone, but could hear talking). Offered to send the emails that stated our confirmation numbers and also that show in BLACK AND WHITE that a room was reserved for Saturday. They did not want this information. They wanted to transfer the phone call yet again which obviously leads to NOWHERE! Whatever happened to good customer service? When you can talk to a manager and get answers to your questions. What good is an email with a confirmation and dates when they are not honored? We were also told when we asked the manager to call us, we were told, that they cannot make outgoing phone calls. HMMMMMMMM..... I guess if there is a fire, you better call yourself because they can't make outgoing phone calls. What a crock! This is the type of runaround you get when you talk with a company that does not want to answer your questions, they just want to get rid of you. Well... guess what, we will be there this coming Friday for our stay and be RIGHT THERE to show you the email that states we have a room for Saturday night. You won't be able to hang up on us then, will you? You can try to escape a phone call, it is a lot more difficult to escape a person face to face. Since you wouldn't give your name over the phone or the manager's name, we will be in person asking for that to make sure that we let the corporate office know. Oh and if you read this review and decide to take the day off, don't think we won't pursue talking to your superiors.

Nice staff, so half a star. NO shower water. None. Front desk said "the tanks have to fill up."…read moreIt's midday... not the morning rush. Said it'll be 20 minutes... 20 minutes later, said it'll be 30 minutes... 30 minutes later, said it'll be 10 minutes. Like the airlines, though those eventually end in flights.

Incredibly friendly staff. Service above and beyond. The pillows are Westin level soft. The…read morebreakfast is a pretty typical HI Express, but the coffee was not great. We decided it was the water supply in Newton. Truly, the staff makes this place worth a stay. 5 stars!

5/5 -- A Beautiful Stay with Exceptional Kindness…read more My husband and I stayed at Homewood Suites by Hilton at the Waterfront, and it was truly one of the sweetest hotel experiences we've ever had. The entire property is beautiful -- from the architecture to the interior design and décor. Everything feels warm, inviting, and thoughtfully maintained. We upgraded to a room with an in-suite hot tub, and it made our night absolutely perfect -- peaceful, relaxing, and exactly what we needed on such a cold evening. The location was another highlight. We took a short walk right across the street to Firebirds Wood Fired Grill, enjoyed an incredible dinner, and even caught some NFL football. It was the perfect pairing to our cozy night away. What truly made our stay unforgettable, though, was the kindness of the manager, Jesse. He personally brought us a thoughtful gift bag with a handwritten note, an amazing chocolate bar, beef jerky, and two Ice drinks to celebrate our recent wedding. It was such a genuine gesture and meant so much to us. The room was spotless and comfortable, and the next morning's free breakfast was delicious with plenty of options -- a great way to start the day before heading back out on the road. We will absolutely be back. If you're looking for warmth, hospitality, and a truly memorable stay, this is the place. Highly recommend!

When traveling solo as a woman it can be sort of scary, I wanted to write this review to say how…read morecomfortable & safe I felt at this location. Check in was easy, the gentleman checking me in the evening of Friday the 13th was super helpful & kind. The parking lot is BRIGHT & there's security I saw often. Even leaving at 6 AM in the dark I wasn't worried. The room was SO CLEAN & the bed was comfortable! If you're looking for somewhere clean & safe & reasonable $ wise in Wichita, this is your place!

This place is beautiful! The tables have tablecloth and cloth napkins. The coffee is the best in…read morethe Tri-City area. I haven't found quality coffee in any of the restaurants this good in this area.

We are always so spoiled when we visit! We were married here two years ago and return annually for…read morethe beauty and memories. Jennifer goes above and beyond every time we step through the door. The historic hotel is a treasure we hope to enjoy for many years to come!

I chose to stay at this Days Inn based on positive reviews, but unfortunately, my experience was…read moreextremely disappointing. I had booked the room through Booking.com while on the road. In the rush, I mistakenly selected "2 adults" instead of including my 2 children in the occupancy, though I booked a room with 2 queen beds, which clearly accommodates four people. When I arrived after 10 PM, the front desk staff was not welcoming, no smile, no pleasantries, she seemed bothered that I wanted to check in. She asked, "Two adults?" The kids were in the car, but I immediately corrected her and realized m omission. She instantly became combative and accused me of lying and trying to cheat the hotel out of money. I calmly apologized for the oversight and asked how to correct it. I even checked the app and confirmed the price didn't change when updating the occupancy--but she insisted that was wrong and chastised me for "lying," repeatedly saying I had to pay per person because it's "more work for housekeeping." I tried to de-escalate and even apologized, again, thinking maybe she was just having a bad day, to which she snapped, "I wasn't until you lied." I was shocked at how personally she took what was an honest mistake despite my willingness to correct it. She brought up an issue about emergencies--saying in a disaster, they wouldn't know to look for four people. I agreed that's valid and asked to update the record. She didn't seem to know how at first, then eventually updated it, yet still claimed it was "a problem" because it wasn't "written on the sheet," so I wrote it down, but she continued criticizing me. If I were trying to deceive anyone, I wouldn't have openly told her about the kids. I genuinely felt like I was being profiled and treated with suspicion since she seemed to have an issue with me from the start. She refused to give me her name or the manager's contact information, and only referred to me as "lady" throughout. It was incredibly uncomfortable and upsetting--it was 10 minutes of her treating me with utter disdain. I tried to cancel through Booking.com, but they said it would require the hotel's cooperation, and since she was the only staff on-site, I didn't feel safe pushing further. We ended up staying, but I didn't get much rest because I was so hurt and confused. I followed up with the morning manager, Purva, who was initially vague about her role but later revealed she and her husband were the new owner-managers. When I raised concerns about how I was treated during check-in, she reiterated the policy with regard to needing an accurate count for the room--which I agreed with and never disputed--but she failed to address the disrespect I experienced. She even told me that the staff member had been there several years and "she was just particular" about things which seemed like her excusing this unacceptable behavior. The staff member involved was openly rude, again, this time in front of the manager, refused to apologize, and even brought in three housekeeping staff in what felt like an attempt to intimidate me. While the manager eventually refunded my stay, the resolution felt like an afterthought. Basic improvements like staff name tags, a visible manager contact, and clear expectations for respectful guest treatment are urgently needed. The hotel was exceptionally clean, convenient, and updated, but the unnamed woman (probably in her 60s, permed/wavy platinum blond hair and bangs with blue eyes and glasses) who was so incredibly hateful make it not worthwhile. Also, there were no secondary locks on our door which was odd. As someone who goes out of their way to be honest and follow the rules, this experience felt humiliating, unfair, and unwelcoming. I cannot recommend this hotel, and I will not be returning.

Do not stay at this hotel!! The staff was extremely rude and unprofessonal! Upon checking in, the…read moreman told me multiple times that if I brought a pet to the hotel I would be fined $250 (eventhough I told him our dog was boarded in a different city and we didn't bring him). He also told us multiple times that if we were caught smoking on the premises that we would be fined $250 (even after I repeadedly told him I'm a non smoker). Then I go to the room and find that the kitchen isn't equipped with anything. I booked this room because 1) it had a pool and 2) I was planning to cook dinner. But it's hard to cook anything in a kitchen without utensils, pots, pans or plates. Why advertise that you have a kitchen in the room when they expect you to go purchase or bring everything with you? I came in town with my mother and son to visit with my sister and her family for the holidays. There were 3 of us booked in the room. I brought my son, niece, and nephew to the pool so my son could have someone to play with. My mother and I were not planning to swim. The manager yelled at us and told us they couldn't swim because they didn't have rooms there. He continued yelling at all of us and the kids saying that they couldn't have all of El Dorado there having a party and staying the night and eating all their food in the morning. I told him that they weren't there to stay the night just to swim for a bit before we did presents. He dismissed us saying yeah yeah sure, I'm sure they will all be here in the morning. Needless to say, we packed everyone up and headed to my sisters apartment to cook and open presents since the environment was so hostile. I did end up taking my son swimming later in the evening without the rest of the family. As we were leaving we noticed that there were no towels in the swimming area. We had to go to the front desk to ask for towels and almost slipped and fell. The front desk attendent told us they keep the towels in the gym. As we were heading in the next morning, just the three of us, we checked out the breakfast selection which was included in our stay. It was cheap and very lacking in selection. None of us ended up eating anything.

Staff is super cool. I appreciate that Nicole remembered my name. It always makes you feel welcomed…read morewhen your called by your first name. I appreciate that the work out room is open 24/7. Although, I only used it once. Too much work! At the beginning of the week they post a breakfast menu. Good variety. The tamales were really good. There is free water bottles (10oz), coffee, and juice 24/7. That's nice especially when you're working all night and need a little break. There is a huge casino about 15 min away in Oklahoma. I had an excellent stay. Thank you to all the staff!!

I have stayed here for 30+ days. Excellent service every day. The staff at the counter always…read morefriendly and could fix anything! the maid I talked to, Herendira was very nice and my room was always cleaned very good. I recommend this hotel. Beds are nice the inside and outside very clean. I do want to once again say all the staff that worked at the check in counter was amazing! All shifts! What a Great hotel! Debra

Such a unique place! Pilots: You don't want to miss the chance to fly in here! It's definitely an…read moreentry for the logbook. Ya land on the grass strip East of town, taxi up onto the old state road and right into town past houses and buildings - and nobody even looks up because it's such a common occurrence. If you're a history or railroad buff don't miss this stop on the highway. There's a ton of railroad history in this little burg - and it's got one of the last surviving wooden water towers from the steam engine railroad days. The tower is in gorgeous condition and surrounded by a water pump, a BNSF caboose and a reconstructed Depot and (it's a fly-in destination too, remember) a static display old Beech 18. You can stay in the hotel or there's also an RV Park right outside the hotel. Food was great and the service prompt and friendly. What more can ya ask, right?

Charming hotel and interesting history in the area. Best now to get advance phone reservations if…read morestaying during the week. Innkeeper very friendly. Cafe open only on Saturday and Sunday. Grass airstrip is fun for flying I if you are a pilot.

Seriously needs work. Not only do the rooms, and facility as a whole, need to be updated, but…read morecleanliness and general upkeep is a concern. We chose Lehr's because of the indoor pool; however, the pool was overgrown with green algae. I travel frequently and to have never seen a hotel in as bad shape as this one.

Don't be scared. For the price it served its purpose. Little run down but what do you expect for…read morethe cost. It was about $60 for 1 night and they gave us a King Sized Suite!