Tera at the spa gives the BEST massage!!! I took off one star due to the loudness in the ladies…read morelounge. I was trying to relax in the infrared steam room and could not enjoy it due to all the noise. I saw others being offered champagne and mimosas and I was never asked. I asked for one at the end and the hostess was kind enough to bring one. The ladies spa room was crowded the entire time I was there so I didn't get to enjoy the hot tub either. BUT despite those small things, the massage is what I was there for and Tera knocked it out of the park. She really has heavenly hands and was phenomenal. The hotel is old and our bathroom had some issues but it overall we have enjoyed our stay.

This hotel and property are the definition of southern elegance. Always seem to get upgraded when…read morewe stay here, last day we upgraded to a balcony room. The check-in and valet staff as well as the Bell staff are always very friendly and attentive. On our last day, the Bell stand went out of their way to assist us up to the room. Again, very friendly and helpful. This is a clean and safe property. It is my preferred hotel when I stay in downtown Mobile. I average around 100 Marriott nights a year around the world, and this is absolutely in my top 10 favorite properties and maybe in the top five. I wish the Trellis room (restaurant) was open for dinner on weekends, that would be my only feedback. Management does a great job ensuring the property is clean and safe, as well as ensuring well trained and courteous staff.

The receptionist was very nice at check-in. Gave me an upgrade and allowed my service pet with no…read moreissues. Had all of the paperwork and she just made check in such a lovely experience. However, the room was dusty. It's obvious they don't deep clean in these rooms. Can be a bit of a turn off for most travelers.

I was in the Mobile area earlier this year on business and looking for a hotel for a three-night…read morestay. I checked all my hotel apps and found this Marriot Property that was highly rated and affordable for the price. The hotel looked newer and the rooms looked very modern and clean. Check-in was seamless and I found myself in a very large room. The room was set up perfectly for a business traveller. The room had USB and electrical outlets strategically placed so there were ample areas to plug in my devices. The wifi was easy to connect to and had a very strong signal, perfect for connecting through a VPN or Firewall while still being able to connect to my streaming services. The room itself was very spacious, well decorated and almost a full-sized kitchen. My bed was very comfortable and I had a good night's sleep every night I was there. The property has many areas where guests can socialize and connect on the first floor if they don't want to just stay in their rooms. The lobby was bright with an array of tables and chairs to relax and connect to your devices. The Fitness center was above average and had a very good assortment of fitness equipment including free weights, exercise balls and multiple cardio machines. You can get a good workout in the gym. The food served at breakfast had a good assortment of hot and cold items, healthy choices and of course plenty of pastries, baked goods and very good coffee. This was the perfect location for being close to customers, and restaurants and for travelling in the area and into Mobile. I would put this hotel high on my list for future visits to the Mobile area. The only critique I have is that the rooms are very large and the TVs in the main area and the bedrooms are very small.

Great and very professional experience. Ms. Marcel is so courteous and professional at all times,…read morevery helpful and made me feel right at home. I will definitely recommend to others....

The front seat clerk Ms. Marcel is awesome!! Her customer service is exceptional and she always has…read morea smile on her face and kind work for everyone!! She makes you feel so welcomed and I am enjoying my stay. Terry Catledge

It's affordable and pretty good, but far from the best hotel I've been at. The hallways smell…read morestrongly of some sort of chemical cleaner or something and it's rather off-putting. Check in staff were nice and check in was swift. The room itself was clean and comfortable though they only give you a minimal amount of towels and have the worst toilet paper imaginable. However, it has a good sized fridge and a microwave. If it wasn't for the smell in the halls I'd give it a 4, but my partner gets migraines triggered by strong smells.

We stayed at a Holiday Inn in Tallahassee on our way to southern Florida and it was genuinely so…read morenice. This one, in comparison, is atrocious. The hallways smell pretty bad, but that's nothing compared to the room we're in. The side closest to the bathroom smells like mildewed towels and the side closest to the window genuinely smells like urine. I'm definitely not walking barefoot anywhere in this room. Gives Holiday Inns a bad name. Wish I were back in Tallahassee.

Bedding was clean. Entry area was updated a nice. Very friendly staff. The hotel has gone through a…read moreremodel but is very highly traveled and wear-and-tear is evident. Bathroom floors could have been cleaner but I am especially cognizant of bathroom floors. Our room had a mildew smell. Breakfast was very nice-wide variety and well stocked. The pool area was nice but we were only there overnight as a stop over. Price was very good for the height of tourist season with baseball tournaments in the area.

I needed a room for a short stay to attend a funeral at the State Veterans cemetery in Spanish Fort…read moreduring Mardi Gras season. Luckily, I was able to get a room at this hotel. I've never stayed at this chain before and really not familiar with the area. I called the hotel and actually spoke with a reservation clerk (Mikie). He was able to give me a reasonable rate and also assured me that the hotel was in a safe and secure location. Upon arrival, I was greeted in a courteous and professional manner. The property was clean, smelled nice and presented well as a family style hotel. The room included a hot breakfast bar. The room was clean and the bed was extremely comfortable. The king room offered a bed as well as a sofa. All of that for such a low rate during Mardi Gras! I would definitely stay here again.

We booked for two days. Came to visit some old friends…read more Check in was easy with our reservation. Room was really nice and the beds were verrrry comfy. Prob didn't have anything to do with taking a red eye...lol!

Checked in was flawless, they gave us a smoking room on the 4th floor. Room number was 420 (some…read morewill understand) got to the room and the pot smell would knock you down. Returned to lobby explained the deal, they moved us no questions asked, got room 319 and it was perfect. Only complaint elevator was slow and the ac thermostat was jacked up

I was looking for an Airbnb in the area, but couldn't find one. I knew I wanted a hotel that had…read moretwo bedrooms and two bathrooms so I made a reservation here. The check-in and check-out process was easy. All the staff I encountered were friendly. The hotel was clean and our room was nice. It was a great alternative to the space we're accustomed to when staying in an Airbnb. There was a full refrigerator, microwave, and mini cooktop. There were only a few hiccups. The room smelled a little funny. Normally, I bring Febreeze spray whenever I stay at a hotel or AirBnb, but I forgot it this time around. The bathroom in the room my husband and I stayed in was backing up with water when he used the shower, but they did send someone within 30 minutes or so to fix the issue. It was fine the rest of our stay. Overall, our suite was comparable to an Airbnb. We'd stay here again when visiting our family in the area.

We stayed in this hotel for 2 weeks and my main issue is how dirty the room was. The lobby and the…read morefirst floor is clean but beyond that eveeything is dirty! When we first entered the room the lights were on already and it was so dusty and the refrigerator and microwave handles were so dirty and sticky. I did not want to touch anything else until i wiped everything with Lysol wipes. The bathroom was dirty too. The corners of the door were like moldy and the bath tub corner were also dirty not properly cleaned. Thankfully the water pressure of the shower was strong. The free toiletries were out and we asked the cleaner to refill it the next morning and she said they were out of shampoo and body wash. We had to buy our own shampoo and soap when it was not refilled the second day. For our 2 weeks stay it was never refilled. The sofa in the living room was disgustingly dirty. I did not even want to sit on it. Everyday, the hallway in 5th floor is full of trash. The elevators are always dirty and sticky. I could Not even believe that this was a Hilton Property. If you have kids I would not recommend this hotel for cleanliness issue. Management should inspect the rooms to check how they are being cleaned. PROS: Free Breakfast Kitchenette in the room Walking distance to shopping center and restaurants CONS: DIRTY rooms Moldy smell in the room Sofa inside the room is really DIRTY Hallway on upper floors always with trash I've seen a guy (with a curly hair) at night shift who works hard. He mops the floor and even cleans the elevator and throws trash. This hotel needs hundreds of Him to make this property clean and tidy. This 2 star is for him and the free breakfast in the morning.