This Hotel is amazing!I stayed here multiple times the service was amazing and staff very…read morenice.thank you to Dana Henderson who helps out so much this hotel is a great stay in Rowan university campus it is so beautiful during the fall and spring. There are many places to shop and dine in this area.

I normally avoid making bad reviews, but travelers need to know about this location. In 4 days,…read morethey never stepped into our room. No refresh, no bed making, no garbage removal, no coffee, no fresh towels, NOTHING. I understand that we stayed over Thanksgiving, but 4-night stay and not a single refresh??? We made a request for a room refresh on 2 separate days, and NOTHING. I also made the reservation with a note for a featherless pillow, which did not happen. Then, I requested a featherless pillow onsite with the front desk, and NOTHING. I had to take the sheet off the bed and wrap the pillow with it to avoid waking up with a headache. We have family that lives close by, but I will now travel farther to avoid this hotel.

Pros Clean room Newly…read morerefurbished Gym small but had a working recumbent bike and an ab ball Good breakfast Cons Construction in front Didn't give water at checkin had to go down later and get it. No one was at front desk. Got 2nd floor No housekeeping the first day Loud HVAC TV not many channels Couldn't get cc on TV Clock in gym broken Room door didn't close by itself.

Two stars because the woman that took care of of the breakfast bar had it immaculately clean and…read morefully stocked for breakfast! She was so nice and friendly. I checked in at night. Front desk clerk was outside having a smoke so had to wait a bit for him. Parking lot was completely full with not enough handicap parking. Rooms appear nice but the mattresses were on top of a ghetto metal holder and the mattress didn't fit (it was too small); causing the mattress to slide all around when you moved. Because of this metal holder, I hit my shin and legs on it every time I got up or walked around the bed. Air unit in room was extremely loud! Sounded like an airplane was in our room. Doors slam pretty loud with zero effort so we heard doors all night.

Date of visit: 7/30/24…read more I would give it 0 star or even NEGATIVE if I could. We had a confirmed reservation and when we arrived at around midnight, they told us that they overbooked and they didn't have our room. WTF! And then they told us that they had helped us to book at a hotel 30 mins away in DE and after driving there, this 2nd hotel told us that they didn't have a room for us either. WTF! WTF!

Manager both nights and not respond to concerns. rate which included gift cards food. with…read morebenefits was not honored. Front desk could not satisfy the rate. night or daytime manager to correct issue that front desk could not. Manager multiple times, ignored request and ignored . Seems like front desk easily refers to management, which may not even be on site to assist. Poor stay.

Me and my Mom stayed at this hotel, following my Mom's release from the hospital after emergency…read moresurgery. The first concern was the ripped and unclean mattress on the sofa bed, which had no sheets or bedding of any kind, nor was there any in the room. But the most disturbing and dangerous part of our stay, was being in the beds, dozing off, only to hear someone trying to enter our room! Thank goodness I always put the security bar on the door of any hotel room I stay in. So I go down to ask the guy at the front desk, Ethan, if he had made a key for someone to come to enter my room? He said yes, because the man had your last name! Not my whole entire name, but just my last name! Then he went on to admit that the man had the wrong room number at first, but then made a call and gave the correct room number! I was trembling in shock disbelief, and I asked if he didn't recognize the red flag of this person having the wrong room number, but more over, how do you make a key for a stranger to enter a guest's room, without so much as calling the room, or my cell number that was in the system!! He just sat there looking confused! I stated to him, that I know he couldn't have been trained to do that, and nowhere in the entire world, that I stayed, have I ever experienced or heard of anyone doing something that reckless and dangerous! Suppose I was having a domestic situation and was hiding from an abuser?? This front desk associate representing Marriott Hotels, gave someone an open opportunity to harm me and my loved one! Not only would I run from the notion of EVER staying at this hotel, but since Marriott as a whole, did the bare minimum in rectifying this situation, I feel safe in warning others to STAY AWAY from Marriott Hotels in general!!! The only comforting part of my experience was Mildred, who was at the front desk the next morning. She was more remorseful than anyone I had encountered during this nightmare....GOD BLESS HER!

Check in was very smooth and front desk staff was very friendly and helpful. Room was very spacious…read moreand clean

I would NOT recommend this place. Upon arrival the television in the front wasn't working but the…read moremaintenance man Bob came and fixed it with no problem he was nice and very professional. As for the pull out couch it was filthy, stains on the cushions and the arm rest were very dirty. Once the bed was pulled out the mattress on it was absolutely disgusting, it was dirty and stained and way past due to be thrown out and replaced. You would think for the amount of money charged for these rooms they would be better kept. The carpet had dog hair everywhere so you can tell it hasn't been vacuumed or cleaned in quite sometime. The curtains were dirty and had wholes in it. The ice maker in the refrigerator barely worked and the ice cube had dog hair on them. The iron was cracked and didn't work properly. One of the lamps in the bedroom wasn't working so there was minimal lighting. Just overall a bad experience. Not to mention we were woken up by a couple in the parking lot arguing and fighting right in front of our bedroom window at 2am and woke us up. Then the police arrived. At that point we packed our belongings and just checked and left. I will NEVER book there again. The rooms need a major deep cleaning especially if someone is allergic to pets and pet hair it would be a bad experience for them as well. Marriott needs to do better. If you see this site on the Marriott Bonvoy App steer clear f this place. DO NOT BOOK WITH THE RESIDENCE INN BY MARRIOTT. Honestly, I want my money back for the inconvenience.

Honestly one of the worst Residence Inn I've stayed at, and I normally love the Residence Inn…read morebrand. I'm only giving an extra star because the front desk has been very helpful and lovely, but that's as far as it goes. I was able to check in at 3AM on a Sunday night due to my flight at PHL being cancelled because of Tropical Storm Debby. Heather at the front desk was very kind and understanding, and she even comped me 2 water bottles for free! She was a very sweet woman, and I needed that after a stressful night. As for the room, upon entry the room appeared to be fine but when you look at the finer details it was pretty gross. There was still hair in the shower, possible ash on the bottom of the toilet, blood on the blankets, dirty stove top...ugh. I didn't want to bother changing rooms since I had such a long and stressful day at the airport. Continental breakfast is pretty standard and nothing to complain about there. There's also lots of shopping nearby which I didn't get to check out, but I did go to a Target that was about a 5 minute drive. Very convienent location. One thing to note was that under my WiFi settings, there's a network called "Hidden Cam 4". I'm sure it's someone messing around, but I found a Google review mentioning it about 2 weeks ago and found that to be a bit alarming since it's been a while. I did bring it up to the front desk who took note of it, but it's possibly someone staying long term and messing around. Better safe than sorry?

This was a good stay. It snowed overnight and I was impressed how quickly they plowed and iced the…read moreparking lots so when guest got up the next morning it was clear. The room was decent and spacious. The hotel was able to accommodate by brining a pack and play to the room. Overall, my family enjoyed the stay at SpringHill Suites.

Overbooked is the first night and sent us to a lesser hotel. On our return we were put in a room…read morethat was obviously under construction. I alerted the front desk, but was told they are renovating. We were missing 2 paintings on the walls, masking tape around fixtures, mirror in bathroom under construction and dust everywhere. Bathroom door would not close. We never got housekeeping in the 3 nights we were there and were told they were gone for the day when we requested. We were also told housekeepers only come every other day without any notice. Will not be staying here again

Was a bit skeptical after reading some of the reviews, but was pleasantly surprised. Was going to…read morebe late with my check in so I called ahead and was able to get it changed with eas. When I arrived, check in was simple and fast. The staff at check in was very welcoming and polite. Informed us of everything we needed to know about breakfast, checkout, parking, and anything we may have needed after getting to our room. Rooms were easy to find. There is a big in ground pool. It was closed at the time of our stay, probably due to the time of the year. Plenty of parking around the building. The rooms were very clean and in order when we got in. Rooms second floor and up have a balcony that over looks the pool area which is nice. The sleeping/living area was neat with no problems. Mini fridge is a decent size. It's a larger mini fridge so unlike some other hotels you can fit alot more then 4 or 5 bottles of water in it. Microwave was clean and worked well. TV was ur typical flat-screen TV that all hotels have. The bathroom is huge!! Has ur usual, Toilet, Sink with mirror and vanity, and bathtub. But the open space is massive. Basically u could put a couch in there and still have plenty of room. There is a small area by the balcony to hang clothes/coats. Also there is an iron and ironing board. A safe is there if needed. Plenty of drawer space under the TV and next to the beds if needed. Our stay was very pleasant and relaxing. Plenty of food spots within a mile of this location. There's a WaWa right next door. Would definitely recommend this location and would most definitely return if coming back!! Check out was very simple to. Simply gave key cards back to front desk personnel, got a hope u enjoyed your stay, please comeback again, and was out the door.

Everything needs an improvement. It's really run down, toilet barely works, dirty trash cans,…read moreelevator smells and looks like no one cleans it and only one elevator on one side of the building (which I would have thought they would have at least put it in the middle). I wouldn't come back and would find a different hotel the next time I come to visit.

I rarely leave negative reviews, but our experience at the Holiday Inn Express was unacceptable…read more During our stay, hotel staff threw away our food and personal items without permission. What made the situation even worse was management's lack of accountability and failure to provide any meaningful resolution afterward. Instead of addressing the issue appropriately, we received dismissive responses that completely ignored the inconvenience, cost, and frustration caused by their actions. As paying guests, we expected basic respect for our belongings and far better customer service. The way this situation was handled showed a serious lack of professionalism and concern for guests. Based on this experience, I would not stay here again and would caution others before booking.

Stayed here for work. Free parking…read more Hotel room was cozy and spacious - King Heated pool, gym, free breakfast in the morning