Date of visit: 7/30/24 I would give it 0 star or even NEGATIVE if I could. We had a confirmed reservation and when we arrived at around midnight, they told us that they overbooked and they didn't have our room. WTF! And then they told us that they had helped us to book at a hotel 30 mins away in DE and after driving there, this 2nd hotel told us that they didn't have a room for us either. WTF! WTF! read more

Manager both nights and not respond to concerns. rate which included gift cards food. with benefits was not honored. Front desk could not satisfy the rate. night or daytime manager to correct issue that front desk could not. Manager multiple times, ignored request and ignored . Seems like front desk easily refers to management, which may not even be on site to assist. Poor stay. read more

Booked a room here with Bonvoy points but not likely that I will return Does booking with points mean you get the worst available room with Marriott? This stay was way below the standard I expect from Marriott. 1. Staff assigned us to a handicap accessible room. No problem with that except that the half-partitioned, walk in shower was missing the glass partition, leaving an unsafe metal track running half way across the stall entrance. Step on that and you could be in for a trip to the ER. To make matters worse the exposed track was "cloaked" by a shower curtain to replace the partition. 2. The microwave was burned, with exposed, heat damaged metal abutting the plastic door, the interior of which was melted like Chernobyl. 3. No one apologized upon explaining this to the front desk. We were so tired upon check in we decided to ignore the deficits until morning. Other hotel brands have offered courtesy points for lesser problems, without me asking. 4. There were noisy guests thumping bass until 2300; the same beat started again in the morning at 0800. 5. Beds were comfortable but all the other deficiencies turned me off; don't wish to return to any property near the Deptford mall. read more

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I must admit I did not read any reviews before going. Well as for me I had a wonderful experience. My room was very clean and modern. The staff was very friendly to me. I love the fact that there is a UNO (restaurant) adjacent to the hotel so going over there & having a few drinks I could just easily walk back to the hotel (no drinking and driving). From my room I could look out my window and see where my vehicle was parked. I have went to various hotels/hotel chains so small things can make a big difference in my experience and ratings. Not being a local I loved that the area is populated and there is a ton of stores right nearby. I went in and sanitized with my Lysol spray, inspected the bed/furniture (very clean inspection), and sleep well. read more

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My family and I stayed here and it was the worst experience ever!!! We got there after traveling 3 hours and wished we turned back. We opened the door to our room and thought we can settle in but was mistaken. My son ran to the bed and said eeewwww mom look. To our surprise there was blood stained pillow cases. Then we checked further and saw what looked like seman residue on the comforter. We looked at each and said we need to get out of this room. We were told house keeping had left and we were told to change our own sheets. We requested another room and was told since they were booked with parties we had to wait. They notified us two hours later to change the room. We tried to speak to a manger but no manager was on site. After our event we checked out and called the manager Mary we seemed uninterested in our concern of health at their establishment. I raised health concern issues which we came into contact with but again Mary seem to believe that offering points for our stay would make up for the lack of cleanliness. read more

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Two stars only because of the kind and professional desk clerk Christian. I'm going to keep this as brief as possible. We arrived to check in with my service dog and midway through check in the manager comes out of the back office to take over the process and told us he was booking us into the Hampton Inn because they allow pets. I explained my dog was not a pet but a registered service animal. A woman then came out of the back office. She heard my dog bark and claimed my service dog was a pet because "service dogs don't bark" My dog had yipped at me at one point to warm me that my stress level was rising and I was in danger of having an attack because of the argument the manager was giving me. After much discussion and some arguing with the manager and this woman we were finally permitted to register in the two room suite we booked. We were in town for a memorial service for my stepson so emotions were already sensitive. The nonsense the manager and that woman put us through took a stressful situation and made it ten times worse. We have no idea who the woman staffer was, someone at check out said she was possibly the sales manager but I don't know for sure. I do know there are going to be a lot of letters going to the owner, the hotels attorneys and the Marriot corporation for blatant disregard of federal law regarding service animals. we Have been traveling for 3 years with my dog and have never received such poor treatment - Ever. read more

Poor Customer Service. At 2Pm on a Weekday and we tried online Booking for a wedding where we are getting a room discount at this Marriott that is close to the wedding venue. This malfunctioned because it says the entire hotel is sold out that weekend. It would not accept the discount link for the wedding so we had to call. It's 2PM On a Tuesday and no one answers the main phone # So we called the sales desk- got voicemail. Then we tried the front desk and the Front desk says they cant book a room because of credit card. They transferred us to central booking where for 14 MINUTES we hear " Please hold for the next available associate " Its now 24 minutes and someone with a bad connection and heavy accent comes on the line. It literally took an additional 17 minutes to book a room with him. Honestly, the "wedding discount" was no deal so we are booking a second night elsewhere. Based on the not so good deal AND the 31 minutes to book a room AND the fact no one has returned my voicemail to sales from 54 minutes ago, its unlikely I'll be using Marriott again. I know of many more affordable and quality options I've used in the past. read more

This hotel was a five out of five! After getting here, I was sad that I was only here for one day! You walk in and you were greeted by the nicest hotel staff. They give you a key and you check into your room and it is beautiful! The bed was so comfortable, it was a nice amount of light in the room with two different shades that you can use, and the bathroom makes you feel like you're in a hotel mansion! The hotel is very clean, and such a luxurious experience! I wish I was a Marriott member so I could enjoy this luxury on every vacation! This was probably the best gym that I've been to a hotel! I am different machines and weights. It really helps me stay on my gym routine while being away from home. The price of this hotel was great too! read more

I made reservations for 2nights stay. I was arriving at hotel after 3am so I made sure to book the day before so I can get a room ready to go. Day of arrival, I called around 2pm to let front staff know that i will be doing Mobile check in but will be arriving late at night(~3am). I was told that's okay, they will make note. I have used hotels avidly for work and travel for the past decade so I know how this is suppose to, and has worked. And it's breeze. Marriott check in has never been an issue. I drove 2.5hrs to work site, worked 11hrs, and got off work at 3am seriously fatigued, was just looking forward to checking, getting a soda from the market place and landing into my bedroom and passing out. Hmm...you can imagine that's NOT what happened. Upon arrival, I told the man at the desk that I already called/check-in etc. I present to him my my credit card and drivers license for what was supposed to be a fast process. He then sits there and proceeds to type for the next 3mins in silence with a semi-confused look on his face. 3mins is a long long time to be standing there to check in when you have already checked in, when it's 3am in the morning, when you are dead tired and just want to sleep. At a point, I even thought 1) Wait, I don't see an ID, does he even work here? because he looks really confused. 2)"is this dude on best buy.com or amazon using my credit card to buy a large TV?" Like WTH is he typing? And what's taking so long? Since he was too busy deciding if he should order a 40inch of 50inch TV, I ask what's going on/taking so long(because I am really tired)? He proceeds to tell the 1st of a few things that annoyed me. He told me my credit card was declined so my reservation was cancelled What? I didn't see him swipe my card, so was this earlier or when? (annoyance #1 of 9) So he has to now rebook a new reservation for me but I would have to pay a cancellation fee. Uhm NO I WON'T. This must be a joke. I looked him dead in the face and let him know THAT wasn't happening. He then said "well then you have to pay for last night". DUH Sherlock, I know I have to pay for the night prior. Do you work here? At this point, it's ~7mins into this horrible check in with me standing here trying not to faint and scream. He proceeds to make me a new reservation WHICH costs like $20 higher per night than the rate my company booked. I was already heated and I was too tired to fight for my initial rate. Get this- he then takes my credit card, the SAME credit card that has been on file for the past 5yrs, the same credit card that was declined earlier...and uses it to book my room. So how was it declined before? I get handed a key for room on the 1st floor. Uhm?? Excuse me, but NO. I am not staying on the 1st floor. That's in my Marriott profile that I like high floor. He said there were no rooms left. I replied- How so? I had a room when I called? How can you just cancel my reservation, kick me out of a room, not call me and give away my room? And the point of me calling prior was to avoid being marked as a "no show". This isn't my first rodeo. He said no one gave him ANY info about my late arrival. The Clutch- He opens drawer filled with keys ( I assume), there was a key with a sticky note on it. Ladies and gentlemen, the minute I saw that I KNEW that was my room key that someone has reserved for me. His FACE when he saw the key also alert me that my precious time has been severely wasted by this man! He takes the key, doesn't admit that it's the key for me, excuses himself to go to back room. returns in 15secs and gives me the same key that was with the sticky note with a room on the THIRD Floor! He gave NO apologies about NOTHING. I was sooooooo mad. So annoyed. To add insult to injury, he said I could not get anything from the market place! BTW- I got no recognition for my Titanium status. I get my bill emailed me to days later, it was the same reservation that my company had made with the initial rates.Which mean my reservation wasn't cancelled. So what the heck did this man just put me thru with his new "fake rates and new reservation?". Did he even work there? There is a building being built or destroyed across the street that looks like hotel, and I swore if that place had been open I would have dragged my luggage across the lot and just checked in there. I should go leave this on the travel site actually. read more

If I could give it no stars I would. DO NOT STAY HERE. THEY DO NOT DESERVE THE MARRIOTT TITLE. My sisters and I arrived for a weekend stay and ended up enduring BED BUGS, THREE ROOM CHANGES (it was late and we needed a place to stay until we could find something else) LADY BUGS and filthy rooms. After the initial night of hell the "manager" Domingo Rosario decided it was a good idea to call at 6am to tell me they'd be charging me more money for the stay. This place is beyond disgusting and this manager needs to go back to hospitality training. I have been staying with Marriott for well over 12 years and I have never had an experience like this. I will admit that I never checked Yelp prior to booking either. Read the other reviews. We all can't be just "angry customers." *I took a video of the bed bug. It won't unload to Yelp. read more

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I first booked a room here then changed to the one in Glassboro. I canceled this one at Deptford due to reviews. They charged my credit card 184.04. And will not refund me. I call Deptford and ask for a mgr. The gentleman I was speaking to was rude and talked over me. I said I want my card refunded he said you did not cancel I said I did my part your hotel made the mistake I asked for his name he would not give it to me and hung up one me. I had to complain to Corp. who hangs up on someone trying to resolve a charge read more

First of all, YES!!! The layout of this hotel is absolutely beautiful!! The design in the lobby, gym, laundry, all perfect!! Let's talk about the room!!!! Most hotels have the beds facing a wall and it's ugly. This hotel had the bed facing the window.... Wow, what a difference!!! Talk about natural sunlight!!! Also, the back wall of the bed is so peaceful, it really allowed me to have a fantastic night sleep. Even though there is blackout curtains, we really enjoyed the sun waking us up. Next, the design of the desk. So much space!!! It actually allowed creatively to emerge. And I loved how the tv WASN'T right in front of the bed and off to the side. The fridge and microwave was hidden behind this neat cabinet, to allow the flow of the room of creative to continue. Mattress & pillows were phenomenal!!! I loved that the rooms were sound proof, we didn't hear any noise. My favorite part was the bathroom!!! Genius who ever created it!!! It was so spacious and LOVED the open shower concept. And the indent in the wall to put belongs!!! Hello!!!! Oh oh oh!!!!! And the fact that there's a stand to put your legs to shave your legs!!!!!! Brilliant!! The staff is magnificent and extremely friendly!!! I have never felt like I want to COME BACK TO A HOTEL, but this place 11 out of 10!!!!!! Thank you for the remarkable experience!! First time in a long time from traveling from hotel to hotel that I've had a sound-full sleep!!! Thank you again!!! read more

Bed was comfortable but that's it. Not impressed. Construction of a new hotel 100 feet away, 7:00am to 7:00pm, didn't help this review. Lounge / bistro is a joke. Located in the lobby and extremely bright, so bring your sunglasses. Not relaxing. No bar stools. Tried to order a drink but had to wait 5 minutes for the "bartender " to finish his texting. Finally got one for $16.03. Menu? No thanks. Ordered delivery instead. All staff I encountered appeared grumpy and were not very responsive. With all the other hotel choices nearby, you'd think there would be more effort on their part. read more

We are on a cross country trip that has us staying at hotels for 16 nights, I looked at the reviews closely before choosing hotels. This particular hotel was chosen for us and it is the first time I stayed at a Courtyard. The hotel is modern, the lobby is welcoming, the desk staff is friendly and professional. Our rooms were very clean and the beds were comfortable. We were surprised to see a sign upon arrival, stating that housekeeping is provided to guests staying 5 or more nights only. They do not serve complimentary coffee and sell it for $2.30 a cup at the bistro. We had 8 people in total between the 2 rooms with only 6 bath towels, the desk they will gave us more. But the 2 towels they had on hand were very small, barely enough to dry off with. After 2 days we turned in the dirty towels and requested fresh towels, at least 3 times before being provided a clean set. There was a school sports team staying at the hotel who were very noisy, all hours of the and night. Banging on doors, running down the halls and jumping around above us. This hotel made a fortune off our family and gave back very little in way of services. They did not tell us about no housekeeping or coffee when we booked the rooms. read more

Horrible place to stay, worst service ever experienced in 30 years of traveling!!! Part of our group arrived early morning and had to wait two hours before someone came out of the lobby at 530 am and we were able to get in thru the locked doors. They then waited 30 minutes with noone at the front desk to check them in. She was sleeping in the room behind the counter and very apologetic but absolutely unacceptable. We came back to our room in the afternoon to find it not cleaned but new shampoos and towels only, we asked the housekeeper if we could get our room cleaned and she said she already did. We asked her to come look and she said "oh I can clean a room with a personal items unless you put everything away" Are you kidding me???? Absolutely unbelievable, we asked for towels and never received them, we only had two for two adults and two children read more

Nothing is available at the hotel due to Covid (food/coffee). I understand, not enough workers. But the room was filthy. They did not clean it at all. As soon as I walked in, it smelled like a dirty sweaty person. There was hair all over EVERY pillow, and in the sheets, The bed was made back to look fresh but the sheets were never changed! They made up a dirty bed. There was black hair on the toilet seat and shower. Told the front desk. said she would let housekeeping know. She said they were washing sheets now and they should be ready in a couple hours. I brought all my luggage back down to the car and was going to wait in there due to the smell of the room. I had just driven five hours and needed a nap and a shower for an event. Instead I spent my time calling around to find another hotel. Almost everything was booked due to local events. Finally found a place 40 minutes away. Courtyard Marriott Deptford wouldn't let me cancel my reservation. I understand being short staffed due to Covid, but trying to let somebody lay in somebody else's dirty bed is inexcusable. Cleanliness is not an amenity. read more

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While the facilities were nice, I delivered gift bags to be delivered to my out of town guests as they check in. I dropped off 13 bags with guarantee they would receive them. Only 7 were distributed. When I went to find out about the others, they were no where to be found, with no explanation as to what happened. I hope the employee who stole them enjoyed the snacks. read more

I'm unsure where to start. I agree with the other posts, the customer service...awful! The staff don't want to assist or answer any questions, staff are on their cell phones while working, etc. It's quite evident they DO NOT want to be there. They are generally uninterested in providing halfway decent customer service, which makes people not want to stay. The sad part is, the room/amenities aren't bad at all. PRO's -Plenty of free parking -Room is modern and has a Smart Tv (w/Netflix, Hulu, Pandora, etc). -The mall, restaurants and other shopping is very close (a mile up the street and the interstate is not req'd) CON's -The CUSTOMER SERVICE -AC/Heat is not the easiest to work. There's a wall unit and a wall thermostat. The room says that the wall thermostat controls the AC/HEAT, but I found out that wasn't true. -The 'KING' bed doesn't seem to be a king, as it's shorter and not as wide. It's also not as comfortable as some Courtyard beds. As far as the rooms are concerned, they're not bad...the staff interaction makes this hotel not so great. Hence the 2 stars from me! What's even worse is that this hotel is TWO years old. I stayed last year and I remember the manager saying it was brand new. Of course, I had a totally different experience. What a difference a year makes! Personally, I'll pass on Courtyard Deptford in the future! read more

I got terribly lost trying to get into here when I first tried to come, but it was honestly worth it. The hotel looked and felt brand new, it even had a Starbucks which was so cool. The room was comfortable and super clean. I loved that you could log into Netflix and Youtube on the tv.. I've never seen that at a hotel before. It was also conveniently located near a ton of restaurants and stores. If you're in the area this is a great place to stay. read more

Step-up your cleaning procedures, your AC socks and so do all of your amenities. Are you serious? Please try and do better in these areas overall a nice stay. read more

It was so hard to find out how to get in here for us. Maybe that says something about us, but it is a busy road, and you can miss the sign VERY easily and end up on the highway. Modern spacious lobby with food and drink offered late. Fresh new rooms are cool and well designed; love the cabinet with the fridge (so I can stash my coffee creamer -- silly, but it makes my morning extra enjoyable). No free breakfast, OK by me since there was coffee in my room. Christian was lovely at check-in and good at handling some rowdy guests later in the evening. read more

My names Ronald and im pissed the fuck off. I came to this resort to watch the eagles playoff game versus the saints. The place is a shit hole. Flat out. My bed has fucking bed bugs Im pretty sure and I got stuck in the elevator on my way down to the pool that they don't have. I was able to catch the back end of the game thank god due to their excellent satellite tv. Must be direct tv. Sike it fucking sucks. This place was not very good and my life fucking sucks on top of it. My mobile home is a nicer residence than here. Not recommended to any travelers and this place is surprisingly still open. I got about 6 fucking bucks left and I'm using it to get out of my last night stay at this shit hole. Im hosting thanksgiving next week so it's back to the drawing board to find a spot to do it. Looking for work in the area if anyone knows anything please contact me. Later read more

Newer property. Clean and functional for the most part. Like other properties in this chain it is hard to figure out what they are trying to do with the "bistro" area. Is it a bar? How about a bar stool? Is it a restaurant? No, not staffed as such. Is it a convenient place for an early morning coffee? No, it was dark at 6:15 am and the one guy working there did not look pleased to be there. How about free access to coffee when you want it and how you want it instead of standing in line to wait to pay $4 for a bitter cup of Starbucks? Note to Marriott..... check out Hyatt place layout.....far superior setup. read more

Worst Courtyard ever! They skipped our room for cleaning the first night. The second night they made the bed, refilled soap and coffee, no bath towels at all left in the bathroom. The glasses we used are still filthy on the counter, they missed some trash behind the can and nothing was arranged. Both times I called to the desk. Even that service was slow. There's no breakfast included either. read more

Room was okay. We scheduled a post wedding breakfast. They totally ruined the breakfast. They set up 2 hours late! Most people didn't stay and we still had the bill for the room. I would never stay there again. read more

Gave our room away because we showed up after 11 and said they had a no refund policy.

Broken door. Fridge broken. Shower leaked. Staff not consistently masked and guests not required to wear masks in public spaces. Often desk had no staff. Friends in other rooms had issues with hot water. read more

Worst experience I have ever had at a hotel. There wasn't a number on our door, the towels were dirty, there was makeup on the pillow cases and other things that are beyond gross to share that were on the fitted sheet. We ended up not staying and left. And front desk was beyond unprofessional. We have attempted to contact management at the hotel multiple times and they keep forwarding us to their voicemail. Absolutely unacceptable. read more

I am staying here now and can't wait to check out in the morning. When I arrived last night I stood in line in the lobby behind a guy who was complaining that his room was dirty. The person working the desk just shrugged and said there's nothing else available. When I got to my room, I quickly noticed that it did not look like it had been serviced. The beds were made but the bathroom was dirty. There are food wrappers on the desk and coffee and food stains on the desk as well. The other major problem is that the room has a broken door frame. It is room 401 and it makes locking the door and securing it with the extra lock impossible.Knowing that the other customer had no luck in getting a clean room I decided to just grin and bear it. When I woke up this morning and went to take a shower I realized there was no shower curtain on the tub. I went down to the front desk and explained the issues and the person working shrugged it off and asked if I needed more towels. I left for a day of work appointments and when I returned I asked for the clean towels. He told me all of their linens were in the wash and when they came out of the dryer they would bring me a new set. Crazy that they would not have extra! Finally towels were delivered without washcloths or hand towels. These issues are all annoying and certainly not what I expect from a Marriott property. I'll be doing some travel in this area regularly but will never stay here again. read more

Everything new has kinks, with management like Blane, Jonathan and Nick, this hotel will thrive. They truly went above and beyond to fix any issue we had. Blane was there to save the day at check in, Jonathan was there to make my breakfast super enjoyable, and Nick was there to seal the deal on excellent customer service. read more

I stayed at the Deptford Courtyard from 10/30/18 - 12/4/2018 and my stay was riddled with inconsistency in service. On Saturday my room was never cleaned, I called when I got back but no answer from the hotel desk On Sunday I went to get some breakfast from the bistro and I was told the cook never came to work (I understand that) but the food I paid for was god awful, The Eggs were green, the back was more like jerky and the sausage was dried out and everything was cold. I was charged $15.60 for that horrible meal. I did find a desk clerk and they removed that charge but had to beg to get it removed. On Tuesday as I was checking out a fight between two Associates broke out in the lobby. YES! A FIGHT BETWEEN ASSOCIATES I had not stayed at a Marriott in a long time due the really bad customer service and I thought I would give it another shot. Guess I was wrong. There are many other good Hotels to spend my money. Not what expect for Marriot Don't stay at this hotel! read more

Fast and easy check-in, quality room and modern amenities make this courtyard a winner in our book. Reserved via online booking website got a great deal on a room for a quick overnight stay. Arrived early afternoon parked under the canopy and found the place super quiet with no waiting at the counter. Desk staff is friendly and gave detailed overview of the lounge and features available to guest. The elevators are off to the side from the main entrance and took a second to find but they were quick up to the fourth floor and clean. As other reviews commented this is a relatively new hotel and the halls and rooms look great. As for the room it was clean and good size with two beds, office and lounge chair, desk with USB outlets and wall mounted flat screen. Nice feature was the microwave and mini-fridge tucked into wall mounted cabinet. Large bathroom with shower tub and modern sink fixture and back-lit mirror made this space very efficient. Bottom line, the room basically had everything we needed and more for an overnight stay. For business traveler, the location with quick access to RT42 and everything a frequent flyer needs in the room at bargain rate, this place is a winner. We didn't need the WiFi or gym or try the am breakfast, but nice to know that its available. Would stay here again. read more

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Super clean. Updated high tech rooms. Bar drinks were perfect. Nice and quiet! There's literally nothing bad I can say about this hotel. When staying in New Jersey I'll be staying here!! read more

In all fairness, I tried to give this hotel the opportunity to do the right thing though they refused. I tried to find hotels to stay at last minute because someone in my family tested positive for Covid and as am at high risk I could not stay in my home. I looked on Expedia and found this hotel. However, I was not totally convinced I wanted to stay there as I was looking for a hotel that had a small kitchen in the room as I would be there for two weeks and the Courtyard does not. I stepped away from my computer and came back an hour later and, apparently, I hit a key that booked the room. When I found out that is what happened I contacted Expedia. They told me that they do not have the authority to refund the money so I should go over to the hotel directly so it didn't look like I was a no-show and the money would most likely be refunded. I went to the hotel an hour later, talked to the person behind the desk though he was unable to make the decision. He suggested I call the manger directly. I called and left a message for the manager, Mr. Clarence Grant, three times. I even played phone tag with someone named "Domingo."I even wrote an email to the manager. At no time did I receive a response. The charge was $136.40 (for one night's stay), which really isn't the point. I didn't stay there at all. I attempted to rectify the problem. Expedia said they couldn't do anything. The Courtyard by Marriott could not do anything. I've been a Marriott patron for a long time and even am a part of their rewards program. I've been the liaison with a group of 30 who books an event year after year at a Marriott hotel. No longer will we be staying there. If a huge corporation like Marriott has to "keep" $136.40 from someone who made an honest mistake and never stayed in their hotel that tells me all about who they are and why I will not be comfortable staying at their facilities going forward. Keep this in mind when making your reservations. Even during Covid they show they are all about the bucks. $136.40 of them! read more

There are guest rooms on the first floor right next to a banquet room. There was a wild and loud party in the banquet room until after 1AM. I bet I feel more hung over from not sleeping than they do after going to the party. The hotel should never put guests in those 1st floor room if the banquet room is going to be used. Not only was it super loud but the building shook every time someone went in or out of the banquet room not to mention the bathrooms in the hallway, kids from the party running up Nd down the hall, etc. I travel alot and this is by far the worst hotel stay I've ever had. I contacted the manager twice during this and apparently the hotel was at full capacity. read more

The hotel is very attractive and seems to be relatively new. I found the bed to be very comfortable. But there is A LOT of improvement needed here. Where to start...Most of these types of motels offer free breakfast or happy hour or both. This place does not. The employees are very nice and for the most part helpful. The first complaint I have is the in-room coffee maker, It didn't work, I reported it the first day of our stay, when I left 5 days later it hadn't been looked at or replaced. During the evening, I went to the "bistro" and ordered one of their signature cocktails, unfortunately they didn't have the ingredients in stock. For 4 of the 5 days of my stay, I would go to the "market" to see if they had any good snacks. There was exactly 1 bag of flaming hot cheetos and 1 granola bar......it remained that way for the next 3 days. The bar itself is really not set up for being a bar. I felt so sorry for the bartenders as the place was really disorganized and they would make several trips to either the back or the kitchen to haul out ingredients to make just one drink. While they were super nice, they really didn't seem to know how to tend bar. Not once was a drink made the same way - some used measured shots some did a free handed pour, some used short rocks glasses others used tall tumbler type glasses. The bar tenders puzzled me as they only made 1 drink at a time, so wait time was pretty lengthy if someone else was ordering. Another customer ordered a lemon drop (pretty common drink) and I could see the bartender go in the back to google the recipe. I mentioned it to the customer and he absolutely didn't believe me. Then about fell over when the bartender handed him the drink and said, I googled the recipe. The last improvements they could make very easily would be to add some umbrellas to the patio area, it's quite lovely but is pretty unusable during the day in the summer, since you are sitting in full sun and it's super uncomfortable. They should also do something to make the entrance more visible, the marquis is very low and behind bushes making it very difficult to see and I drove past on more than one occasion. read more

Wow....did not have the same experience as some of the other posters here. Hotel was clean...about what you expect from a Courtyard. But the 5 stars is for the staff at the Bistro. I stayed there last weekend, and they went above and beyond in terms of hospitality and helpfulness. I had had a rough travel week, and they really took care of me. Great job staff! read more

My experience is not as horrible as the others. On the positive, the place is clean and it's just like every other Courtyard. The negatives... It is really hard to get into this parking lot. If you're coming from One Direction you can't make a U-turn, if you're coming from the other it's very easy to miss it and end up back on the expressway. Both nights I checked in after 11 pm. I came up to the entry doors which for locked. I pressed the call button and waited. The overnight agent, once he looked up from his TV watching and saw me, would simply shout to "use your key". Each time I had to tell him I didn't have the key. He would then grudgingly get up off the couch and go to the front desk and let me in. Even if I did have a key, wouldn't it be courteous to let me in and then explain to me that I can use the key to enter? My last issue is housekeeping. For whatever reason they do not know what a do not disturb sign is. I work late, and I sleep in. So knocking on my door at 8:30 in the morning when I have a do not disturb is uncalled for. read more

Horrible! So I've booked this hotel for the weekend & it was just one of the worst weekends ever! I asked for clean towels multiple times & never received them, waited at the front desk for about 45 mins waiting to make a purchase before anyone can assist me & to top it off I spent over 300$ on my stay & they denied a late check out like are you serious!? I would NEVERRRRRRR ever ever step foot in this shit show of a place NEVER! read more

Like everyone else that reviewed this hotel our experience was not very good. We tried this Courtyard because most times they don't disappoint. Stayed here for 5 nights while visiting family. When we checked in was given a room that when you shut the door there was a two inch gap between the door and its frame, where you could visibly see the hallway. Had a room changed and after being out all day, came back to an uncleaned room. How does housekeeping skip a room? We will never be back. Will stay at The Hampton Inn in Turnersville from now on. Much nicer place!! read more