Lone Star Inn is clean and you get a good price for your stay. The beds and pillows are super…read morecomfy. But the reason I am submitting this review is for the great customer service I get each time I do business with Lone Star. Heather, Alex and the rest of the front desk have given me personalized service that is not easy to find anymore. Thank you Lone Star Inn for your service this last week. Lavonne Hill Cabin On The Creek.Tx

For a smoke free establishment, sure was odd to have every inch of the hotel smell like someone was…read moresmoking weed. If weed smoke and prostitution is your thing, this is your joint! There was some sketchy things going on in this hotel. We will not stay there again. On a plus side the bed was comfy and the sheets were soft.

Terrible, Terrible, experience. I am 73 yrs old the worst hotel experience I have ever had and I…read morehave traveled extensively. Our two room paid in full rooms the Saturday before Easter began with one room no issues. I had a bit of an issue we took a while as the manager was training A new person. You should never train while making your customers wait. It was all downhill from there. my daughter arrived to check in she could not be found in the system even though she had paid in advance showing on her credit card statement. She was offered no assistance basically told by the manager, Jason not his problem but she could not have a room until he was paid. He offered no customer service to try to call the booking agent to resolve the issue even though his hotel was using them to book his rooms. She asked for a phone number to contact said he had none. He then gave some number that did not work. He was East Indian very hard to understand plus with a mask and behind a practice shield at the desk. He became quite rude and after an hour and 30 she left had to go to another establishment. My room was paid so I was taking my items in and I told her to give me her dog Bella to get her out of the car and get her water. He left the desk chased me down the hall saying you said you had no pets. I told him it was my daughters dog and she had been paid for. He told me the dog could not stay in my room unless I paid for it. I told him I was getting her water she had been in the car while all this hassle was going on. long story short my husband and I stayed as it was paid for and he would not refund our money to go elsewhere. we checked out about ten on Easter Sunday morning. We forgot a few hanging items in the closet. I called told them I wanted my clothes and would be by to get them. When I called an E Indian woman answered I asked her if she was in Groesbeck or India as I didn't want to explain to someone over there at their reservation call center about my clothes. She said yes she was in Groesbeck I said I would be to get my clothes. when I arrived the same guy from the day before this Jason started Harassing me why I asked her if she was in India went off on a rant about me being racist and half of What he was ranting about I couldn't understand. I needed up calling the police to get my clothes. These people have no business being in the hospitality business their customer service was horrible. I would sleep in my car before I ever stayed there again. We have a family farm in the area but on holidays not enough room for everyone to stay so we book rooms. We have stayed at another location with as many as six rooms and no hassle or rudeness. This Jason needs to be fired or put cleaning rooms away from the public. He also told the officer that came I was trying to sneak a dog into my room without paying even though my husband and myself and my daughter told him it was her dog. He was a Rude, angry man.

We had a great overnight stay. Let's start with check-in... we actually checked in online so when…read morewe arrived they had our keycard ready and we were in our room in less than 5 minutes. The guest services staff were polite and friendly. The room was clean, smelled fresh. The shower had hot water which is a huge score for me and the bed was comfy. Breakfast was like a continental breakfast but it got us started in the morning and all the food was fresh. This was a relaxing experience!

Ms. Brenda was as patient and polite as a saint when we arrived after a 14 hour drive. The Best…read moreWestern online reservation was screwed up by the online person. I highly recommend calling into the Best Western Mexia directly to make the reservation. Ms. Brenda helped us in every way she could! Thank You Ms. Brenda.

Paid for a room, they held my room, I get there, they tell me that they gave my room away, despite…read moreme paying and having a reservation number, and hung up on me. I'd rate 0/5 if possible, DO NOT GO

Run!!!!! Choose a different hotel choose and a different…read morelocation. Whatever you do not book with this hotel. This hotel is a SCAM!! Do not do it!!! Not with it!!!!! This OYO made me lose over $400 out of pocket Hotel does not have any of the amenities: NO cable NO WIFI Hotel will do nothing but give you a generic customer service number to waste your time. They will cancel your room and then tell you to call customer service and then give you a runaround for two hours and then tell you that you can rebook the room at Three times more. We didn't find out they cancelled our booking until we drove 10 hours and were at the front desk to check in. They literally told us they cancelled the booking due to the difference they could make booking it with someone now (we booked a month in advance). Seriously DO NOT BOOK HERE!!!

These guys are great. Sam is awesome. For just a regular hotel room its reasonable price. And…read morereally everything you need it's almost as big as my apartment in LA. Thanks guys

Great, clean hotel with a very nice lady at the front desk…read more Thank you Jennifer for everything. Our room is beautiful and very large nicely furnished.

One of the nicer hotels I have stayed at. CLEAN and didn't smell like a hotel! The pillows were odd…read morebut the bed was comfortable. Had an issue with check in and a little with check out. The check out was not her fault it was a computer issue. We were a LATE check in and we had to wait 30-45 minutes to get a room and I am not sure why there was an issue. Other than that, good! Didn't stay for breakfast.

Most of the signs were messed up. Our curtains were stained and our room was extremely small. There…read morewas no store and most of the vending machines were broken. There was not any variety. The breakfast was terrible and the shuttle/rides to/from the western cowboy club was not true. Definitely not a good hotel and the location was TERRIBLE

This place is very nice. I will definitely be back! The beds are not as soft as I like and the so…read morecalled "breakfast " was in a brown bag but everything else was perfect. For the area... I was impressed. The staff was also friendly as well. I always like to be greeted first when I am in a business. Makes me feel welcomed!

Good property, easy parking, painless checkin and checkout. Nice fire pit seating area just…read moreoutside. Super quiet rooms, no noise from neighbors or elevator. Bed pooled pretty lumpy when we checked in but slept very comfortably. Room nice and large. No real amenities for gold except a snack and a water but all good. Only issue was they were consistently out of something at breakfast, yogurt one day, grits another or coffee another. They change the breakfast up a little each day and it's pretty decent. Booked to get the included breakfast so unfortunate we had to constantly ask for things to be refilled.

Hilton is always my go to choice for stays away from home. And they have not let me down. With…read moreclean rooms and service that is over and beyond, Hilton is the place to stay. From the time you check in to the time you check out they make sure you have everything you need to make your stay feel like home.

Very friendly & accommodating attendants in the lobby. The room was very clean & neat. We can see…read morethe improvements to the property & the redecorating that is ongoing. The lobby is now very cheerful and inviting.

Definitely not a 5 star plush hotel (simply because it isn't new) but if you are looking for a…read moreclean place to stay with amazing staff this is the place for you. Mr. Sanjay the manager is very nice and accommodating. He went above and beyond during our stay.