Clean updated rooms and kitchen with electric stove and full size refrigerator/freezer, dishwasher…read more Nice staff. Full hot breakfast included. 24-hour coffee/tea. Pool. Fitness room.

Stayed here while in the area for a softball tournament…read more Good parts: 1. The breakfast was phenomenal. I loved the variety of options, especially the hot options. They even opened it early for us which was greatly appreciated. 2. The suites were pretty spacious. It was easy to move around. There was also a lot of space to put our things and keep everything organized 3. I didn't go in the pool but it looked really nice. The patio area is also great for cookouts. Where they need improvement: 1. There was sand in my sheets. It was obvious the staff did not change not the sheets after the last guests. 2. The layout was a little tough to navigate. I get the appeal but I was with a large group of blind people who had a hard time finding their rooms. 3. The vanity light stopped working. It worked the first night but didn't work after that.

Well, the place is nice, but you can't get into the back doors with your access app at night. You…read morewere willing to let go that we heard banging in the morning 8 o'clock on a Sunday, but the maid walked in on my boyfriend naked while I was changing and I was half dressed in the bathroom, she knocked. She just didn't want to say is anybody there not thrilled about it And all they comped us was like a third of the points what the room would cost

My room was clean and comfortable. The staff really shined, there was a slight hiccup when I was…read morechecking in and the lady was really on top of it and extremely pleasant. They also gave me a warm cookie that was delicious.

The Sheraton Eatontown is a solid choice if you want a clean hotel for your stay! The rooms were…read morenice, the beds were soft and plush. The only downside was the toilet in our room made an high pitch screeching noise when flushing. We alerted maintenance and they attempted to fix it but couldn't get it totally resolved. It worked you just had to jiggle the handle a little. The staff was friendly, parking was easy, lots of things close by. The woman in the lounge on the 6th floor was AMAZING! GREAT customer service.

I travel the world and stay at Marriott properties everywhere. This is one of the worst Sheraton's…read moreyou could possibly imagine. The owners seem to be doing whatever they can to save money. They put sensors in the room to shut off the air conditioner. Since there's no motion when you're sleeping, the air-conditioning goes off about every hour or so. You have to get up waive your hand in front of the sensor to turn it back on. You also don't get hot water. My guess is they have the temperature set low to save money. Then most people who work at the hotel don't speak English. The guy from engineering couldn't understand a word we were saying and housekeeping would just look at us funny when we asked a question. When I said that to the front desk, they told me that I need to speak Spanish to engineering and housekeeping. I tried to talk to the general manager, but she refused to talk to me. I'm not sure what's going on here, but this is definitely off brand. You should think twice before staying here.

The only thing that will help this business is to demolish it and get new owners. I was just…read moredischarged from the hospital and my attorney recommended it to me because it was close to his office. I only had enough cash for a few nights. Please note if you don't reserve on line, you pay substantially more than the internet price and I have a feeling the difference goes in the front desk clerk's pocket. I have stayed in many hotels and franchises from a Hampton Inn to a Ritz Carlton. This was by far the most depressing and fleabag hotel ever. The rooms have ancient, dark wood paneling. The fixtures in the bathroom are old and tarnished. The comforter on the bed was worn and stained. There is no adequate storage - there was one hanger on a pole. There is no coffee maker in the room. If you want coffee, you have to go to the front office and pay $1 for one small styrofoam cup. The breakfast is simply cold cereal. The clientele is marginal. Other residents appeared to be long term and clients of the drug rehab facility two buildings away. People check in late at night and it was clear to me that the women were of negotiable virtue. I got tired of the locals bumming cigarettes from me so the night desk clerk let me sit at a table out front where he could keep an eye on me. He was actually very helpful during my stay. The police were called twice during my stay because homeless were vandalizing cars and harassing the staff. I did not have my wallet or credit cards due to a theft and my car was impounded while I was in the hospital. On the last day of my stay, I walked to my bank which was over a mile away, hoping they would recognize me and let me withdraw more funds. Even though they recognized me, their policy was they could only give me $100 since I did not have my debit card or ID. I walked back to the hotel and at 10:30 am, asked the front desk if I could have a late check out to give me time to reach my brother in Alaska who could provide his credit card to pay for additional nights. I knew he was not immediately available since he works the night shift. The reaction of the female front desk clerk was the most horrible experience I have had with anyone in my entire life. She became outraged and started yelling that I was "manipulative." For some reason, she felt it necessary to tell me how she was sodomized as a child and made graphic plunging motions with her arm and fist, insisting that was what I deserved. I was never rude to her so I don't know what set her off other than she is simply a sadist who enjoys humiliating 64-year old, handicapped women. And, though I agreed to leave before checkout, she called the police. Fortunately, I am on very good terms with my local PBA and have a State PBA card as well so the officers helped me get safely away from her. If you see positive reviews about the Crystal Inn, rest assured they are likely fabricated by management. The best thing that could happen is to have this dump shuttered and demolished. There are too many nice hotels in the area that are perfectly affordable if you plan in advance. The Hampton Inn on Route 66 is immaculate and has a full, hot breakfast. There is also a perfectly nice Holiday Inn on Route 36 in Eatontown.

Crystal inn? More like Crusty inn.Do not stay here. It's disgusting. The staff is very nice but…read morethey don't know how to clean. We checked in and out room had hair in the bed, sticky substances on the night stand, mold in the shower, drawings on the wall, dirt all over the floor. We brought up the issue to the lady at check in and she moved us to another room that did look much better, but there was still hair in the bed. The room smelled like smoke, and in our NON smoking room there were cigarette burns in the blanket and the chair in the room. We slept there one of our 5 and immediately checked out in the morning to find a new hotel. They did refund us after many calls with Expedia and the hotel.

Finally, Best Western is starting to grasp return on investment (RIO). At least, it showed with…read morethis hotel chain as part of their BW Premier Collection by Best Western. However, it didn't take much to outshine the Embassy Suites that I had just left in Richmond, Virginia, to impress me. When I arrived at this hotel, the manager went above and beyond to work with me since I am Deaf. He pulled out a notepad and wrote the specifics about the hotel and the surrounding area. Also, I couldn't help but notice the exit signs were like they were over in Europe and Canada, which I prefer. They're green with a figure walking. If you get the opportunity to stay here, you'll notice them. Also, the rooms were more like small apartments, not in the Embassy Suites style or TownePlace Suites by Marriott or any other chain. They were very unique. I noticed they didn't have any pans to cook with, which was a downside; still, I can easily handle that. The bed was firm but not a rock. I sleep great all night. They offered bathrobes for guests, which were hanging in the bathroom. Most importantly, I took my black light to the entire room, and I didn't stumble across some disgusting stain for once. I would stay here again. I hope Best Western keeps thinking about RIO because I need another hotel option after the massive debacle in Richmond, VA. Please see my other review for that hotel hell. On a side note, the day I was leaving an entire hockey team from Canada was arriving to stay here. It was pretty cool seeing them packing all their gear.

One of the worst hotel experiences I've ever had -- stay away! Mold, constant fire alarms, rude…read morestaff, no room service. This place is a shoddy renovation of a Red Roof Inn with serious issues. First issue was continuous fire alarms. which I've never seen in a hotel before. The first room they gave me reeked of damp and mold. Bubbling paint around the AC looked like hidden mold -- confirmed by a maintenance worker before he backtracked with an offensive, racist comment blaming the smell on "Indian people" who stay here. I reported it immediately. They moved me to a second room that had an overpowering cigarette stench. The final room was just barely acceptable -- and that's being generous. They have a button to press for room service, but room service never comes, so you have to beg them for things like towels because if you tell the front desk, they'll just forget or not care. The front desk was chaotic and unhelpful, but did acknowledge maintenance comments as unprofessional. I had to request a room change multiple times. In the process, I accidentally left my AirPods on the counter because I was up there so often. They "lost" them, "found" them, and "lost" them again. Now they claim to have them, but given how this place operates, I wouldn't be shocked if they disappear as retaliation for this review. The manager told me over the phone earlier that he was going to donate them Even as a Diamond Select member, they refused my late check-out benefit until I had to reinforce the point that this is a Best Western hotel with a status system which the higher tiers allow late check out after which I was begrudgingly granted a late checkout. When I asked the manager for just one night credited back from my 10-day stay after all the trouble, he never got back to me, then on the follow-up, he hung up on me. Between the mold, cigarette smell, offensive comments from staff, unprofessional management, mishandling of personal belongings, and refusal to honor loyalty benefits, this hotel is a total disaster. Do yourself a favor -- book somewhere else. The Holiday Inn Express in Neptune is great, especially if you have the Chase IHG card.

Great overnight stay here! Rooms were spacious, beds were…read moresuper comfy. The staff was very nice and breakfast was also really delicious. There's a pool and a gym as well. Tons of parking. This hotel is conveniently located near Count Basie theater and around a ton of great restaurants as well.

Just got back from 4 night stay at Holiday Inn Express in West Long Branch NJ and very impressed…read more Great complimentary breakfast with all my oatmeal,yogurt, fresh fruit and great fresh brewed coffee. Plenty of bottled water to take on the road. Room was very good and girls kept plenty of clean towels and daily service. Front desk always had staff and very helpful. Parking was never a problem and plenty of spaces. Price was very good so they have me next time we make it to West Long Branch. Good job

My daughter and I decided to take a trip together to NJ and NY so she could visit a friend while I…read morewas there for work. She stayed with her friend but I picked out the Red Roof to stay in while we were visiting. I didn't stay to be as luxurious as staying in a Hilton hotel but for the price, the Red Roof was exactly what I needed. It was quiet, work space ready and the service was exemplary! Even with a language barrier, the cleaning staff was very sweet and accommodating. I will mention that the beds are not the most comfortable so if you intend on staying a couple days, this may not be a suitable pick you.

Cockroaches in one room. Management kindly moved me to another room for my second and final night…read more In both rooms the shower didn't have bath soap. The internet connection was, to put it charitably, wonky. In the second room, one of the paper cups had ink or oil stains on the inside. Don't be like Nike, just don't go there.

Very clean. We'll organized. Friendly staff. I had a reservation snafu which resulted in my…read morereservation being cancelled before I got there. Was originally told they were booked for both days. Two people at the front desk went out of their way to find me a room for 2 night stay. Alayah even cleaned the room. The gentleman at the desk who also helped me wrote his name down and I think it's Jatit Donyn (hard to read his writing). They both went way above and beyond to help me. Customer service at its finest. Thank you so much.

As a homeless veteran with my wife and special needs son, we were removed from their hotel this…read moremorning on the accusation that my wife was panhandling. She was buying food across the street. We were not allowed to tell our side of the story the hotel only took the word of the accuser. I suppose the homeless veteran image looks bad for them.

You have to pay for parking, in a lot that isn't particularly secure…read more The staff were rude. The thermostat was a little confusing to use. This is more of a thing I've noticed at La Quinta in general lately, but the floors feel kind of damp, like, always. The bed was comfortable at least.

This hotel is sub par, at best. It is incredibly basic and needs a lot of updating. The floor in…read moreour room had stains. The room had a very strong smell of smoke upon checking in and throughout our stay. The bathroom had no hair dryer and the bathtub drain was sticking up out of the tub. All of the amenities in the bathroom (soap, body wash, etc) were empty. What kind of hotel charges $2.00 for a toothbrush that was clearly bought at the dollar store. The towels/washcloths had stains. The bed was comfortable but the pillows were flat and not conducive to a good night's sleep. The pool was cloudy and dirty with things floating in it. The hot tub felt like a lukewarm bath, at best. It's the one thing I was really looking forward to. The breakfast left MUCH to be desired. Cold eggs and sausage is not breakfast. The worker in charge was sitting at a table on her phone (with a vape pen) while so many things were empty!! No creamer for the coffee, no bread, no yogurts. I'm glad I only paid what I paid because it wasn't even worth that. Spend a little extra $$ and stay someplace else.

While this certainly isn't the worst motel I've ever stayed in, it definitely ranks up there…read more My room was just unnecessarily dirty with stains on the walls. TV didn't work correctly. For whatever reason care hasn't been taken to maintain the rooms appropriately --- or at least not in the room I stayed in. For $ 99.00 a night, I would have expected a bit more. I've stayed in much nicer places for far less. This motel has a lot of potential. The courtyard is beautiful with a nice pool. I hope one day they clean up the place and make it something special.

On the fence about reserving here, but there is more to a stay than the physical accommodations…read more There is customer service. Crystal Inn from checking in to pool staff to finally the maid (yes, the maid) was fantastic! While the rooms are basic, our rooms (we had three) were all clean with working TV's, fridges and showers etc.. The pool (manned by "Chuck") was "crystal" clean and he was as friendly as a guy could be, he even lent us his flashlight overnight to use for our card game! We were late for their morning continental breakfast, but office Manager,Yvonne , gladly brought back the coffee, donuts and juice etc.. for all of us :) and finally our room maid found our cell phone left behind after check out and returned it to us later that day... We would stay here again but must admit we would prefer to be closer to the beach...