My family and I stayed here in June for a few nights while visiting Bradley Beach and had a…read morewonderful stay. The front desk staff were so kind and accommodating to our requests, and very thoughtful towards my 2.5 year old, bringing her crayons and coloring sheets, and chatting with her. I also saw the same respect extended to other guests. I haven't seen this level of attentiveness, kindness and professionalism in many hotels, so it definitely stood out. We also enjoyed the outdoor pool and used the grill, which was easy to reserve. They had all the tools needed for the grill and we were allotted two hours, but since it was the last reservation of the day, we were able to stay a little longer. Overall, it was a lovely experience because of the staff and we would certainly visit again.

Stayed here while in the area for a softball tournament…read more Good parts: 1. The breakfast was phenomenal. I loved the variety of options, especially the hot options. They even opened it early for us which was greatly appreciated. 2. The suites were pretty spacious. It was easy to move around. There was also a lot of space to put our things and keep everything organized 3. I didn't go in the pool but it looked really nice. The patio area is also great for cookouts. Where they need improvement: 1. There was sand in my sheets. It was obvious the staff did not change not the sheets after the last guests. 2. The layout was a little tough to navigate. I get the appeal but I was with a large group of blind people who had a hard time finding their rooms. 3. The vanity light stopped working. It worked the first night but didn't work after that.

Well, the place is nice, but you can't get into the back doors with your access app at night. You…read morewere willing to let go that we heard banging in the morning 8 o'clock on a Sunday, but the maid walked in on my boyfriend naked while I was changing and I was half dressed in the bathroom, she knocked. She just didn't want to say is anybody there not thrilled about it And all they comped us was like a third of the points what the room would cost

My room was clean and comfortable. The staff really shined, there was a slight hiccup when I was…read morechecking in and the lady was really on top of it and extremely pleasant. They also gave me a warm cookie that was delicious.

Had a wedding three miles away. Stayed at the Sheraton Eatontown Hotel. The check in was easy and…read moreefficient, the rooms are spacious. Room had a large screen TV . Had all the major Chanels plus Netflix.Took a star away because we had booked this reservation over 6 months ago. It was for a king size beds. There were only 2 queen double bed rooms. All the King sized rooms were filled. Sal E. New Rochelle

So I had my wedding here in Oct 2025. The venue is beautiful. The bridal suite and groom suites are…read morebeautiful and spacious. As far as the wedding, the drinks are definitely watered down. I had 5 or 6 drinks and it was like juice. I felt nothing. I heard the same from multiple Guests. We did have an issue with my husband being charged for a room when he should not have but it was corrected pretty quickly. My wedding guests liked the food for the most part. I would not recommend the risotto. That was not risotto. I'm not sure why they'd serve that and say it's risotto. I hired my own day of coordinator and they did an excellent job. I didn't see the venue's Maitre d until I was lining up for my ceremony and then did not see him again. That was surprising to me. I got one email a week before my event where I said I was not bringing any decor and I heard nothing else. So I'd definitely recommend future brides to hire your own DOC. I'm pretty sure our brochure mentioned a breakfast for the bride and groom the morning after the wedding and we didn't get that either. If you bring welcome boxes or gifts, you need to ask for them back. We had about 6 boxes full of snacks that were left over and I had to ask for them when I checked out.

Crystal inn? More like Crusty inn.Do not stay here. It's disgusting. The staff is very nice but…read morethey don't know how to clean. We checked in and out room had hair in the bed, sticky substances on the night stand, mold in the shower, drawings on the wall, dirt all over the floor. We brought up the issue to the lady at check in and she moved us to another room that did look much better, but there was still hair in the bed. The room smelled like smoke, and in our NON smoking room there were cigarette burns in the blanket and the chair in the room. We slept there one of our 5 and immediately checked out in the morning to find a new hotel. They did refund us after many calls with Expedia and the hotel.

I was pleasantly surprised. I grew up in the area, aware this motel has been here forever. I don't…read morecome back to NJ in the summer months because of the room rates being outrageous. I ended up here at the Crystal Inn because I could get a room under $200 a night. Upon checking in (hint: check in online instead of walking in to save a few more pennies), the young man who greeted me behind the plexiglass was pleasant and polite. The room was clean. The shower was awesome, and the water pressure was strong. The beds are not the softest, but we had a good night's sleep, and the beds are bug free. The TV was large and there was a mini fridge and microwave in the room. Rooms open to the pool area, which has plenty of lounge chairs. The water was crystal clear, and the pool was very well maintained. All in all, well worth the price, especially for the NJ shore area in the summertime!!

Finally, Best Western is starting to grasp return on investment (RIO). At least, it showed with…read morethis hotel chain as part of their BW Premier Collection by Best Western. However, it didn't take much to outshine the Embassy Suites that I had just left in Richmond, Virginia, to impress me. When I arrived at this hotel, the manager went above and beyond to work with me since I am Deaf. He pulled out a notepad and wrote the specifics about the hotel and the surrounding area. Also, I couldn't help but notice the exit signs were like they were over in Europe and Canada, which I prefer. They're green with a figure walking. If you get the opportunity to stay here, you'll notice them. Also, the rooms were more like small apartments, not in the Embassy Suites style or TownePlace Suites by Marriott or any other chain. They were very unique. I noticed they didn't have any pans to cook with, which was a downside; still, I can easily handle that. The bed was firm but not a rock. I sleep great all night. They offered bathrobes for guests, which were hanging in the bathroom. Most importantly, I took my black light to the entire room, and I didn't stumble across some disgusting stain for once. I would stay here again. I hope Best Western keeps thinking about RIO because I need another hotel option after the massive debacle in Richmond, VA. Please see my other review for that hotel hell. On a side note, the day I was leaving an entire hockey team from Canada was arriving to stay here. It was pretty cool seeing them packing all their gear.

One of the worst hotel experiences I've ever had -- stay away! Mold, constant fire alarms, rude…read morestaff, no room service. This place is a shoddy renovation of a Red Roof Inn with serious issues. First issue was continuous fire alarms. which I've never seen in a hotel before. The first room they gave me reeked of damp and mold. Bubbling paint around the AC looked like hidden mold -- confirmed by a maintenance worker before he backtracked with an offensive, racist comment blaming the smell on "Indian people" who stay here. I reported it immediately. They moved me to a second room that had an overpowering cigarette stench. The final room was just barely acceptable -- and that's being generous. They have a button to press for room service, but room service never comes, so you have to beg them for things like towels because if you tell the front desk, they'll just forget or not care. The front desk was chaotic and unhelpful, but did acknowledge maintenance comments as unprofessional. I had to request a room change multiple times. In the process, I accidentally left my AirPods on the counter because I was up there so often. They "lost" them, "found" them, and "lost" them again. Now they claim to have them, but given how this place operates, I wouldn't be shocked if they disappear as retaliation for this review. The manager told me over the phone earlier that he was going to donate them Even as a Diamond Select member, they refused my late check-out benefit until I had to reinforce the point that this is a Best Western hotel with a status system which the higher tiers allow late check out after which I was begrudgingly granted a late checkout. When I asked the manager for just one night credited back from my 10-day stay after all the trouble, he never got back to me, then on the follow-up, he hung up on me. Between the mold, cigarette smell, offensive comments from staff, unprofessional management, mishandling of personal belongings, and refusal to honor loyalty benefits, this hotel is a total disaster. Do yourself a favor -- book somewhere else. The Holiday Inn Express in Neptune is great, especially if you have the Chase IHG card.

Great overnight stay here! Rooms were spacious, beds were…read moresuper comfy. The staff was very nice and breakfast was also really delicious. There's a pool and a gym as well. Tons of parking. This hotel is conveniently located near Count Basie theater and around a ton of great restaurants as well.

I stayed here with my son for VCF East this year…read more The room was the right size and cozy for us in our downtime. There were lots of interesting places to eat nearby and the continental breakfast allowed us to get the day started easily. The room was nice and cool how I like it. Definitely a cozy place to stay!

SCAM!! we rented a room WITH BUGS crawling in and out of the bathroom wall and drains. when asked…read morefor a refund they scammed said they finalized it then only refunded 11 dollars back in CREDITS! horrible place. dirty. the men at the desk ones name was Nick are scammers and don't care about cleanliness and customer service. only want your money. -10 stars

Clean up your property get all the drugs and all over a little bit of everybody out there …read more The manager was very nice and yelling at a disabled woman to get out of the motel . Gave me 1 hour to get all my stuff out very Ruid

Very clean. We'll organized. Friendly staff. I had a reservation snafu which resulted in my…read morereservation being cancelled before I got there. Was originally told they were booked for both days. Two people at the front desk went out of their way to find me a room for 2 night stay. Alayah even cleaned the room. The gentleman at the desk who also helped me wrote his name down and I think it's Jatit Donyn (hard to read his writing). They both went way above and beyond to help me. Customer service at its finest. Thank you so much.

Pretty much everything! The room was ok but everything else was terrible. 3 days there in July,…read moretemps in the 90's, pool closed first day, second 2 days it was nasty looking.. no skimmer, no jets on. We didn't want to swim in it despite the heat!! Management and front desk needs improvement.. Halls were super dark and overly sprayed with something. The online photos of a lovely outdoor seating area with umbrellas...is not there! The cute snack bar with tables and counter and big food menu is not open!!! 100% false advertising. The place was empty... now I know why.. word gets around!!!!

You have to pay for parking, in a lot that isn't particularly secure…read more The staff were rude. The thermostat was a little confusing to use. This is more of a thing I've noticed at La Quinta in general lately, but the floors feel kind of damp, like, always. The bed was comfortable at least.

DO NOT GO HERE! horrible customer service , banging on the door 5 mins after checkout time even…read morethough I told front desk to add a few extra hours to my stay. Charged $150 for a spot of lipgloss on bed sheet that can definitely come off!! Did not answer phones for 2+ days about this situation. Did not even care to credit or refund anything. Horrible service.

While this certainly isn't the worst motel I've ever stayed in, it definitely ranks up there…read more My room was just unnecessarily dirty with stains on the walls. TV didn't work correctly. For whatever reason care hasn't been taken to maintain the rooms appropriately --- or at least not in the room I stayed in. For $ 99.00 a night, I would have expected a bit more. I've stayed in much nicer places for far less. This motel has a lot of potential. The courtyard is beautiful with a nice pool. I hope one day they clean up the place and make it something special.

On the fence about reserving here, but there is more to a stay than the physical accommodations…read more There is customer service. Crystal Inn from checking in to pool staff to finally the maid (yes, the maid) was fantastic! While the rooms are basic, our rooms (we had three) were all clean with working TV's, fridges and showers etc.. The pool (manned by "Chuck") was "crystal" clean and he was as friendly as a guy could be, he even lent us his flashlight overnight to use for our card game! We were late for their morning continental breakfast, but office Manager,Yvonne , gladly brought back the coffee, donuts and juice etc.. for all of us :) and finally our room maid found our cell phone left behind after check out and returned it to us later that day... We would stay here again but must admit we would prefer to be closer to the beach...