I recently enjoyed another short stay with the TownePlace Suites and so enjoyed the experience…read more What I loved: + Multiple options for working. In my king suite, I could sit at the desk, which rolled and could be adjusted to other areas in the room, or at the small sofa or on the bed. + The parking lot is well lit and I felt safe coming and going after dark + The staff is lovely. Truly. They were kind and accommodating throughout my stay. I realized that on my final morning I was going to have to lead a large video call right at checkout. I didn't want to have to try to do this in the lobby and so was so hopeful I could swing late checkout. The desk clerk quickly got it set up with little muss or fuss, which I very much appreciated. Some helpful notes: + There is a metal plate below the shower head (on the floor of the shower). If the shower drips, it sounds a bit like a bell. The best fix for this is to close the bathroom door before you go to bed. Otherwise, you make awaken in the middle of the night wondering for whom the bell tolls. And, why is it tolling in your room? You'll be half asleep and confused. No need for confusion--I have cracked the bell mystery for you in advance. Close the bathroom door and you won't even hear it. Beyond that silly note--a top notch experience here! Get to it!

This Town Place Suites is not kept in the best repair and has bad service…read more The cleaning was just ok because there was a big coffee spill that had not been cleaned up under the coffee maker and the basket of tea/creamer. There were lots of water related issues. The dish washer did not work. The refrigerator leaked and had water standing in it. The water pressure was low in the bathroom sink, and it was also low in the kitchen sink. Their building (possibly the HVAC system) was so loud that it was impossible to sleep. It sounded like a cross between a 16 wheel truck, a huge old rusty fan, and a space ship. There was still a lot of noise when we turned off the air conditioner. I was told that we could change rooms, but we were exhausted. I also doubted how quiet any of the rooms would be. So, I bought earplugs from a pharmacy the next day, but those didn't work. After the second night, I got heavy-duty earplugs made for concerts. Those worked for the noise and I could sleep. But you can't wear them for days in a row if you want to avoid ear aches. The hotel staff promised that the engineer would look into the noise problem. I never saw or heard from an engineer. They did not seem to care to make sure we had pots and pans. We needed them to eat dinner. They had 3 pots that looked like they had survived a war. Non stick surfaces in a peeling pot is not healthy too cook in. I asked about replacements and I was refused. The front desk clerk insisted that they had to be ordered and could not be taken out of an empty room. I was also told to talk to the manager in the morning about ordering pots and pans. There was no thought for the fact that we had to eat dinner that night. We make our own food when we travel and this was a very big inconvenience. We never got pots and pans even though we stayed at the hotel for 4 nights. They also gave us a hard time when we requested a late check out. They told us to call back the next day and that we could only get late check out based on availability. The next day we had to call many times to get the check out. The front desk had many people there. Standing in line was not an option with our busy schedule. So, we were made to work for our late check out. We had many other things to do that day including packing out. The management didn't seem to care to make sure that our stay was comfortable. If they did, they should have made sure that supplying guest replacement pots and pans is not an issue. Every ask was complicated. One day we asked for a chair. Two people should have two chairs in their room so they can eat. I don't know why they were so reluctant to supply an extra chair. They surely didn't seem to care that we are high level Marriott Bonvoy members. I do not recommend this hotel. They don't even try. They think they are doing you a favor by letting you stay there. I will not return.

Historic property, or so they say. That's fine but it must be clean and kept up…read more Broken fixtures, garbage in hallway, dirty walls and carpets. When asking night clerk about fixing sink and toilet, he blew me off. Limited menu for breakfast..serving cereal with no milk, hmmm! Dirty tables and again, outdated to the point of looking ratty. Lots of other properties in area to stay at! Do not stay here!

This hotel down to every employee is consistently exceptional. I come to Columbia about twice a…read moreyear for business and I always stay here. NEVER disappointed.

Close proximity to Fort Jackson, clean rooms- some with a balcony. On site food and bar is average.read more

The staff is amazing .. all but one ..I've been here since the 29th .. leave in the morning.. I've…read morebeen here 10 days .. the whole trip one housekeeper asked if I needed towels.. I had so much trash I felt bad.. I switched rooms to a suite.. The room smells like dog poop bad.. bought a candle.. didn't want to switch rooms.. y'all need to do better on the room cleaning for people who are staying for a while .. I used to be housekeeping manager.. I know all hotels are different but that's just not right .. overall my stay was a 8 out of 10..

I am particular about where I lay my head, and this Hampton Inn exceeded my expectations. The…read morestaff was welcoming and accommodating. Suite 302 was quiet and clean. The amenities included a mini fridge, swivel TV, microwave, sofa bed, desk, king-sized bed, and "Zero 0%" shampoo, conditioner, shower gel, and lotion. I liked the "Zero 0%" shower gel and lotion; they weren't too strong or abrasive on my sensitive skin. The breakfast was good: A variety of hot and cold items. I had a waffle and fruit both mornings, with orange juice and coffee. Please note: -There was no safe in the room. -Smokers chained smoke on the bench 6 feet from the entrance. -No double sink All in all. We enjoyed our two-night stay. It is 20 minutes from Fort Jackson. It has plenty of parking, is clean, is near the interstate, has well-rated dining options, and is across from "5 Star Car Wash"- if you have a 5 Star membership, the wash is free. Staff accommodated a late check-out so my son could shower and change out of his Class A's after BCT graduation. We truly appreciate it!

I stayed here one night for the first time after having a poor experience at another local hotel. I…read morewas able to check in early. The front desk employee Kathy was so friendly and welcoming. The lobby is clean and inviting. My room was very clean and the bed was comfy. Loved the shower. The TV was very large and had lots of channels. The breakfast was cereal, muffins, yogurt, eggs, waffles, fruit, juice, milk. Coffee/tea is available 24/7. The only negative is that you can't walk anywhere from the hotel. Also the room's doors bang when closed. I would stay here again. 4.5/5.0

Plenty of parking, gracious front desk personnel and on-site dining option available…read more With Holiday Inn, you can book online and state any preferences you have and have a seamless check in like I did. As I left for work each morning I was greeted by name and upon my evening return I was always asked if I needed anything. I really appreciated this and it made the visit more personable. No issues with the wi-fi, the business center was well maintained and all items worked without issue. There are a few places to eat and get beverages within safe walking distances. Not far from the interstate but not in a location where the interstate traffic was a detractor. I was happiest about no noise disturbances and my room being maintained. I can keep this site on my list for safe, affordable lodging when in the area.

picked this hotel because it offers EV charging and HGI are pretty reliable. Spacious room,…read morecomfortable bed, great staff. Very neat and clean throughout. Would definitely stay again.

Q. Hamilton Baltimore MD…read more I booked a room at the Quality Inn at 2516 Augusta Rd, West Columbia, SC, for April 8-10, 2026, expecting a simple, stress‑free stay while my family and I were in town for our son's Basic Training graduation at Fort Jackson. Unfortunately, this hotel turned what should have been a proud family moment into an extremely frustrating experience. I reserved two Queen beds weeks in advance through Priceline for myself, my wife, and our 17‑year‑old son. When we arrived, the front desk found my reservation and handed me a key -- only to walk into a room with one bed. When I went back to the desk, the attendant told me there were no rooms with two beds available and that we would "have to use that room." That is completely unacceptable for two adults and a teenager. To make matters worse, while I was in the lobby trying to figure out what to do, another guest came in with the same issue--he had booked two beds but was given only one. This tells me the hotel is either overbooking or falsely advertising room types they cannot actually provide. Because the hotel failed to honor my reservation, I had to scramble to find another hotel at the last minute--and of course, it cost more. After flying in from Baltimore for an important family event, this was the last thing we needed. I've stayed at Choice Hotels many times and have never experienced anything like this. The lack of accountability, the refusal to fix the issue, and the misleading room listings make this location one I cannot recommend to anyone. Travelers deserve honesty and basic customer service, and unfortunately, this hotel delivered neither.

At first look this place is clean but outdated. However once you look in the bathrooms not clean or…read morewell maintained. The bathroom had a chipped toilet seat, the bathroom towels are the smallest I've ever seen and stained. The bed linens are old and stained as well. I stayed multiple nights and the last morning of my stay I didn't notice they took my towels from the bathroom not my hand towels, not the bath mat so I went to the front desk asking for some and they said they couldn't help me until housekeeping came in which was 2hours later when I needed to be at the airport. Absolutely ridiculous when I've seen them in and out of the laundry room multiple time when housekeeping wasn't on sight.

Outstanding management (Lisa) I have been staying with countless Marriott properties throughout my…read morecareer which involves significant travel. There's a bit of a gap in Marriott's cancellation policies (actually a carryover from Hilton) when it comes to same day bookings. If you cancel even an hour after booking, technically they can charge you a cancellation fee (doesn't make sense, even airlines will let you cancel fee free within 24hrs). This gets charged automatically by their new system. I would like to applaude Lisa who is the manager here for taking time to explain the policy and how it works and then working with me to get this resolved. It's because of staff like this that i will continue to choose Marriott as my go to for my home away from home.

The last time I was here was in 2022, and the property was great, but housekeeping didn't vacuum…read morethe floor thoroughly, as evidenced by the amount of dog hair on the bottom of my socks. During this stay, I never saw housekeeping for the 4 days I was here. I had to keep going to the front desk for towels. I never had any signs on the room door preventing housekeeping from coming by. My room was cozy and appeared clean. The bed was extremely uncomfortable and hard. Breakfast was very interesting. The lobby area where I wanted to sit and relax was extremely warm and a bit uncomfortable, especially with the heat. The staff appeared friendly and accommodating. There are several eateries in the area. The property is truly nice and safe. The grounds are well-kept.

There are terrible odors throughout. I am not a particularly sensitive person when it comes to…read moresmells. This property was very noxious. The lobby just smelled of strong cleaner (a good first sign) As we stepped off the elevator onto the fourth floor, we were greeted by what I would describe as the smell of raw sewerage. When we got to the room, it reeked of a combination of cleaner and mothballs. On our way out to dinner, I mentioned this to reception. I felt he knew exactly what I was complaining about, but played dumb. His comment was: "I know they were doing some plumbing in some of the rooms. I will check with the owner, maybe we could move you." Nothing ever came of it. I woke up with a terrible headache and could taste mothballs for several hours after we checked out. I should also mention that the place was unbelievably filthy. The only part of the room that was vacuumed was the corridor from the door to the beds. All corners, around the beds, and under the desk had dirt, dust and what looked like food collecting. I understand that Sleep Inns are way down market, but even at this price point, there should be basic environmental standards. This property did everything it could to discourage me from staying there again. Mission accomplished.

Staff was nice and helpful. First room window was smashed, but staff didn't seem aware. They…read morequickly moved us to a different room. Sink in the room was clogged and didn't drain. Otherwise, room was very clean. Breakfast was unexceptional but sufficient. Didn't appreciate the $6 "hospitality fee" tacked on for "parking and room supplies". (We did not have a car, and took one shower.) Small dollars, but petty and left a bad taste. By the way, today, the Federal government passed a law banning "junk fees" at hotels. Owners of hotels like these brought this on themselves.

My room is gorgeous and giant. 3rd floor, Huge King size bed w 5-6 pillows. Giant tv, looks like 65…read moreinch. Bedroom door that shuts off the huge living room that has couch tv and a dining room table. My closet is giant rectangular shape with a safe inside. The bathroom is huge with a really big shower like 5x5 with a big rain shower head. It has a nice placquard saying the water will heat to capacity in 2 minutes which was true. I took the hottest shower and now I'm ready for dreamland in my giant king with my 5 pillows.

Updated Draft Review Title: Falsely accused of smoking and…read morecompletely ignored by "management" I recently stayed at this hotel and had one of the most stressful and unprofessional experiences I have ever had at a property. When I went to take a shower, I realized we needed more towels, so I asked my friend to call the front desk and request towel towels. He called multiple times and very clearly asked for towels, repeating the request at least five separate times, and still no one brought anything to the room. Eventually, I started calling the front desk myself from the shower and asked to speak to a manager because at that point it was getting ridiculous that we could not get basic towels delivered. While I was in the shower, I was actually on the phone with the front desk, and instead of simply sending towels up as requested, they repeatedly told me I needed to come downstairs in person to ask for towels. I explained that I could not go downstairs because I was naked in the shower and clearly not in a position to leave the room, yet they still asked me multiple times to come down anyway instead of just helping and sending the towels up. After repeatedly asking for a manager, I was finally told a manager would speak with me. Instead of a manager, the person who showed up at my door was the "Sales Supervisor" named Rick, not an actual manager. He brought the towels up and then immediately accused me of smoking in the room, which I absolutely did not do. I was in the shower for about an hour waiting, so the bathroom and room area were hot and extremely steamy, which is likely what he saw, but there was no smoke because I never smoked in the room. What made this even worse was the way they handled it. They misrepresented their positions by telling me a manager would speak with me, then sending someone from sales instead, who came to my door with accusations instead of solutions. I felt talked down to rather than listened to, and at no point did anyone seem interested in actually investigating or even considering that I was telling the truth. I spent the entire day calling the front desk and asking for an actual manager to discuss what happened, and they refused to speak with me. I then called corporate multiple times, and corporate tried to reach the hotel while I was on the phone, but the property still would not get on the line or meaningfully address the situation. I was told by the hotel that they had "called corporate," but I have no way of knowing if that is true because nothing was ever documented or resolved, and no one followed up with me. By the end of the stay, I had: * Repeatedly requested basic towels, which took far too long and far too many calls. * Been told to come downstairs to request towels, even though I was naked in the shower and clearly could not able to l leave the room. * Been misled about speaking to a "manager," only to have a sales supervisor appear and accuse me of smoking. * Been falsely accused of smoking in a non‑smoking room, despite not smoking and being in the shower for an extended period when they claim there was "smoke." * Spent an entire day calling both the hotel and corporate with no real response, no evidence provided, and no resolution at all. I understand that hotels have to enforce non‑smoking policies, but there is a big difference between enforcing rules and making baseless accusations, refusing to provide proof, and hiding behind titles that don't match what they tell guests on the phone. The lack of accountability from both the property and its management team is unacceptable, and the way they treated me as a guest was completely unprofessional. I would strongly caution anyone considering this hotel to think twice, and if you do stay here, document everything and be prepared to advocate for yourself, because based on my experience, they will not do the right thing on their own. Sherlyn le shore is now accusing me of things I did not do. Kadesha did not help. Rick lied. Erick did not address and has not addressed the issue properly Update: I keep getting calls from Hilton. When I answer they hang up. Just stayed at another Hilton property and it was the best experience especially after this one.

Great experience Khamisi Reid in particular had THE best most accommodating friendly attitude with…read moreour family employees like that make a stay fantastic

Yelp Review by Captain 619…read more Spring has draped Columbia, South Carolina, in her finest gown--dogwoods blooming like lace, azaleas blushing at the sun, and a warmth that seeps into the soul. Amid this Southern reverie, I find myself on a six-day work mission, lodged at the SpringHill Suites by Marriott on 511 Lady Street. Let me tell you, friends, this isn't just another hotel--it's a sanctuary stitched with kindness. By day two, I realized the heartbeat of this place isn't just its crisp linens or spotless halls (though they shine brighter than most). No--it's the people. Each morning, descending the stairs feels like stepping into a hug. First, Shirley, with her radiant cheer, greets me like an old friend, her laughter a melody that chases the fog of sleep. Today, Debra stood beside her, her smile a quiet sunrise, her presence wrapping the breakfast nook in tranquility. Ah, the breakfast--far more than a complimentary perk. Here, the coffee isn't just poured; it's offered with a "How's your morning, sweetheart?" The pastries aren't just displayed; they're arranged with a tentative care, as if each item and yogurt cup were chosen for a loved one. I've stayed in countless hotels where the meal spread feels transactional, but here? It's nourishment--for the body and the spirit. Shirley remembers how I take my coffee. Debra and her calm voice a balm for this weary traveler's soul. It's the details, you see. The way the dining area hums with warmth, strangers swapping stories over scrambled eggs. The way the staff treats every guest--whether a road-worn business soul or a family passing through--like kin. Shirley and Debra don't just work here; they minister here, turning routine interactions into tiny acts of grace. Without them, this would've been another forgettable stay. But because of their excellence--their humanity--SpringHill Suites has etched itself into my memory. To the team: thank you for crafting not just a hotel, but a haven. To future guests: come for the comfort, stay for the hearts that make it shine. Captain 619 sails away with a full heart--and five stars, well earned.