Q. Hamilton Baltimore MD I booked a room at the Quality Inn at 2516 Augusta Rd, West Columbia, SC, for April 8-10, 2026, expecting a simple, stress‑free stay while my family and I were in town for our son's Basic Training graduation at Fort Jackson. Unfortunately, this hotel turned what should have been a proud family moment into an extremely frustrating experience. I reserved two Queen beds weeks in advance through Priceline for myself, my wife, and our 17‑year‑old son. When we arrived, the front desk found my reservation and handed me a key -- only to walk into a room with one bed. When I went back to the desk, the attendant told me there were no rooms with two beds available and that we would "have to use that room." That is completely unacceptable for two adults and a teenager. To make matters worse, while I was in the lobby trying to figure out what to do, another guest came in with the same issue--he had booked two beds but was given only one. This tells me the hotel is either overbooking or falsely advertising room types they cannot actually provide. Because the hotel failed to honor my reservation, I had to scramble to find another hotel at the last minute--and of course, it cost more. After flying in from Baltimore for an important family event, this was the last thing we needed. I've stayed at Choice Hotels many times and have never experienced anything like this. The lack of accountability, the refusal to fix the issue, and the misleading room listings make this location one I cannot recommend to anyone. Travelers deserve honesty and basic customer service, and unfortunately, this hotel delivered neither. read more

At first look this place is clean but outdated. However once you look in the bathrooms not clean or well maintained. The bathroom had a chipped toilet seat, the bathroom towels are the smallest I've ever seen and stained. The bed linens are old and stained as well. I stayed multiple nights and the last morning of my stay I didn't notice they took my towels from the bathroom not my hand towels, not the bath mat so I went to the front desk asking for some and they said they couldn't help me until housekeeping came in which was 2hours later when I needed to be at the airport. Absolutely ridiculous when I've seen them in and out of the laundry room multiple time when housekeeping wasn't on sight. read more

This place is shady as fuck, first they put a $100 "hold" on your card and fail to mention you won't get that back for 7-10 business days. The breakfast consists of stale bagels, muffins, and cereal with no milk. Place is an absolute shithole. Stay as far away as possible. read more

Average hotel. The lobby was clean and smelled nice. The front desk employee was very friendly. No breakfast because of COVID which I understand but 3 other Quality Inns this week had grab and go style breakfast like individual packed muffins. Our room was pretty clean minus a hair on the towel and a blood spot on the bedding. The pool was also closed for COVID. It was very quiet too! read more

Quality Inn - Hair - Hotels Near Me - West Columbia, South Carolina

Most disgusting place I've ever stayed. I booked a non smoking room but they made me stay in a smoking room because I had a dog even though I explained to them my son and I are asthmatic. They had plenty of non smoking rooms available but refused to switch us rooms or refund us. Front desk was very condescending and rude even when I was pleading with them to let us stay in a non smoking room. Throughout the night my son was wheezing and coughing up a storm and I could not even sleep because of how filthy the room was. Please do not stay here if you can help it! We are stuck here for another day because they still refuse to refund us. It should be illegal to allow people to stay in these conditions read more

See all

DO NOT WASTE YOUR TIME! I traveled 6 hours booking the place in advance. I will customer service was nice when they contacted me about my room to make sure I still needed the room and when I got there to check in.. but once we got to our room the hall way smelt horrible. It was hot and muggy. entering our room it was also hot and muggy. A/c was not on, there was food stains on the skirt of the bed, fruit loops and hair clips in the floor. Like it wasnt even cleaned. The bathroom was rusty & just look old. Paying $300 for 3 night I understand you get what you pay for. there was a pool I never visited.. the parking is a pain in the butt .. and the surrounding area does seem shady. I will not be returning. My sister got a room for the night and found bed bugs in her room. I didnt find this problem with mine but I am still extremely dissatisfied. will not be back or recommend. read more

See all

I was checked into this hotel for not even 4 hours. I checked the room when we got there, (I am a previous housekeeper, I know what to look for) it looked clear. We left to get dinner, come back and go to sleep. We weren't asleep 45 minutes before my daughter was awakened with bites all over her arms and hands, we found 3 bed bugs. I went to the front desk and the lady told me my card had only been authorized so it wouldn't be charged. Well, she was wrong. I was charged and I've called for a week straight for my refund. Each time I keep getting the same message from staff members. "He will be in tomorrow and call you then." As a previous employee of the choice hotel group I am VERY disappointed and dissatisfied. read more

See all

One of the worst places to stay ever they are loaded with roaches. The DO not serve breakfast they lie they stole my deposit and the manager she pushed me on the ground and I have a cane and I'm a handicap it is very unsafe please not ever stay here read more

Stopped here on the way to Savannah. It was very inexpensive, and the location is very close to 26. It worked for the night, but I wouldn't go out of my way to repeat. Non smoking room which had an aroma of smoke and hardcore urinal mint/industrial Febreeze. Very nice desk staff at check in, micro fridge in room, remodeled bathroom (could have used a touch more light). Bed was fine and free Wi-Fi is always a plus! Still don't understand why many "nicer" hotels don't include this free of charge. I have stayed in many "Quality Inn" locations and don't really feel that this place stacked up to the others. Seemed more like a econo lodge or super 8 (which I understand it used to be). Happy Travels everyone! read more

I represent a customer that was asked to leave the Quality Inn Airport West Columbia SC location 1 night into a 3 night stay she paid for in advance and an additional 100$ deposit She called the police at the West Columbia Quality inn location after a other customer tried to force her into his car. When she went to the owner he immediately said she had to go and would be issued a 3 day refund. When she asked why she was being asked to leave the owners said they didnt have to tell her and reserved the right to refuse service to anyone I am prepared to file formal complaints against Choice Hotels and pursue criminal charges against relevant parties if she can not be fairly reimbursed as promised in witness of 2 West Columbia Police Department Employees. Her stay was booked 05/09-05/12...it was booked through priceline. We have had priceline and supervisor in their customer relations department reach out as well. They also have gotten no respon se. Please respond asap as the hotel owners simply say they are not there we have waited over 2 weeks and are prepared to take this to social media and to court. As a note my client is a single mother with an infant child that was thrown out of the hotel at 11pm at night for complaining about sexual harrasment My client has had issues with the now new owners of this particular local group of hotels after he made unwanted advances and threats to her at the Econolodge In West Columbia SC back in Febuary of 2020. Where she was asked to leave after she woke up to the owner in her room u invited unannounced. She rightfully was terrified and wanted the police but instead was made to leave and not reimbursed. Choice hotels gave her 3000points........absurd This is totally unacceptable, illegal, and borderline criminal on the hotel owners behalf. We have made multiple attempts to reach them. more importantly, what little income she has to care for her and her 4 months old son has been stolen read more

It was decided that I shouldn't go crazy and drive up to Charlotte, NC & Lexington, NC after a major winter storm of February 2014 with friends, just to visit more friends the week before the scheduled travel. With that said and some sage advice, I cancelled my hotel room in Charlotte, NC and rebooked for this Quality Inn in West Columbia SC. Knowing that I would be driving on slick icy conditions, having the hotel as close to the airport as possible, while it being cost effective and name brand was key. And so, I booked this hotel for $59/night for one and it for the bill. I had previously stayed at Quality Inns before, so this visit was good and typical for me. This particular Quality Inn branded property is located in West Columbia, SC, right off the I-26 heading west towards Spartanburg. Easy to get to when you have GPS. There is plenty of parking here for guests, so that's not a problem. All we wanted was a comfortable bed to rest our weary heads from a full day of travel. The check in process was smooth as it can be. Handed the driver's license and a major credit card, which was standard procedure. We were given room #131, which was good. The room itself was clean and featured 2 double beds. With 3 people in the room, one bed had to be shared or one occupied the floor. Regardless of how that went, the night went pretty smoothly and uneventful. The basic in room amenities were there. Coffee maker and a television. The bathroom was clean and the tub was spotless, or at least, it looked relatively clean. The rest of the room was clean and the beds were comfortable. Well, at least mine was. Must've gotten 7.5 good hours of sleep that night before going adventuring road tripping with friends in Myrtle Beach the next day. The television worked properly, as well as the coffee maker, but I didn't use it - my friends did. The check out process was smooth as well. It was a nice morning, as the sun was out and everything was melting after the winter storm PAX had swept through the region days earlier. While Quality Inn does not measure up for some who like the luxury in their hotel room experience, that wasn't me not my friends. It was a nice stay here in West Columbia and recommend those who are in need of comfort, but not willing to spend a lot, I recommend Quality Inn for their accommodations. Support local! B- read more

Plesse do NOT go to this place Bad costumer service rude disrespectful We are coming feom houston to assist people For huracan Dorian and the room next to us was smoking weed and we just ask to be moved from Room. (They where many available) and the person in the front desk said that they were not rooms. We call the cops and we qas the ones had to leave because we call on them. The pkace is dirty and on top of that smelling really bad. read more

The area seems shady at night but was quiet. The staff is extremely friendly and welcoming. The hotel looks like it had better days but for the most part was decent enough for a couple days stay. My biggest complaint is that the AC was turned off so the room was sweltering. Anyone knowing southern heat and humidity can imagine how bad that can be. I got in at 3am with no other options so I had to sweat it out. The old AC unit started blowing cool air after about 10 mins but it barely cooled the room by the time I fell asleep. I stay in a lot of hotels. This is always a really bad mark for me about the concern a hotel has for its guest comfort when they can't allow the room to be cool before you get to it. read more

I will never recommend this place to anyone. The lady at the front desk gave MY cash deposit of $100 dollars to someone who was not listed as a guest. When I called the first time the man was very rude and asked if I could call back. No problem I call back I get a different person and asked to call back again. 3rd time calling I get the lady that checked me in. She had the nerve to say because it was said that the other person was my stepson and he told her I was okay with her giving him the deposit, she did it. I was not okay with the as t never gave permission or anything to that nature. Can anyone guess where that $100 is? I don't have it and they refuse to give me(THE ONLY PERSON LISTED) on the room and the one who gave the deposit back. read more

I would rate a zero if I could. We only stayed for one night for a concert but this place had that bad of an impression. You can tell they tried to renovate to make it look better but it's all done cheaply. The ceiling was falling off and had cracks in it, there was no lighting other than one overhead light by the door and a lamp, shower and tub had residue all over it with a rusty faucet and no tub stopper, sink area was fine minus the minus the missing stopper in the sink, the toilet was so low that my 5'3" self had my knees to my chest. The floor was scuff and stained, the beds were hard as rocks and there was hair as soon as we walked in, they give you two little throw pillows on the bed, the door had to be pushed hard to be shut all the way (we found out because when we left our room and came back the door was cracked open), the hallway and stairway are dimly light, it reeked out smoke in our non smoking room. The front desk was cold and dismissive the entire encounter, if you are the unlucky person to get a first floor stay your door is facing the parking lot with no extra key entry hallway. The breakfast area is a separate place, the vending area is only in the office. Parking is free so there's a bonus. When you check in they ask for a $100 deposit which isn't stated anywhere and they give it back after 5-7 business days of check out which I doubt I'll get it. I wanted to turn around and leave before we even checked in and I should've listened to my gut. I know the price may be good but BOOK ELSEWHERE. Definitely worth it to pay more and go anywhere but here. This place is straight out of a horror movie. read more

My parents were staying here for 3 nights and the service is awful. They are rude when I call on the phone and apparently only one person works at a time. We often heard things like "Oh I have to wait until the maintenance person gets here because I'm the only one working" when they needed things like pillows or a replacement phone when the one in their room stopped working. The room itself was humid and the air conditioner barely worked. I would never stay here and do not recommend it to anyone. read more

At first glance the room was OK. Once we got in to bed we noticed the comforter had blood on it and the pillow case had chocolate on it. We informed the front office and were told she was the only employee there and couldn't leave the front desk to get us a new comforter and sheets. They could only offer to move us to another room. It would had been such a hassle to move rooms bc we had just unpacked our stuff. At this time my 5yo found a fake press on nail in/around the bed. We were not satisfied w this hotel. read more

I was seeking refuge while in town for a business trip. After a long day flying from the west coast, I needed somewhere to stay that was quality but not costly. This Quality Inn is the place to be for those exact needs. A very friendly gentleman by the name of Clay was working the front desk the first night I came in. Yes, I said first night because I unexpectedly had to stay another night and I knew the place to go was back at this Quality Inn. I had complications with a car rental reservation and Clay even offered to assist me in getting to the destination I was headed to. Now THAT'S service right there. Thanks Clay! read more

I have stayed at the Quality inn before and recognize it as one of the better mid-range hotel chains. I was pleasantly surprised to find that this location met that standard and exceeded my expectation. The hotel dosen't look like much from the outside, but don't let that fool you. The rooms seemed to have been renovated recently and were very nice. Clean comfortable bed, upgraded fixtures in the sink area, and a clean bathroom. Everything worked properly and the parking is easy. The price was cheaper than other similar hotels in the area 63 dollars on a Sunday night. What really set this location above and beyond was the staff. Upon checking in, I was greeted warmly by the girl working the front desk "her name is escaping me" and she even gave me a complimentary bag of M&Ms from a snack tray they had put for the guests. In the morning I had a small booking issue where I had inadvertently booked an additional night and Ben at the Front desk helped me resolve the issue and refunded my money. Will def return of I'm ever in Columbia which I may never be but the staff rocks! read more

Just read the other reviews on yelp and do not make a reservation here. My husband and I gave them over 24 hour notice to cancel after we had booked online and we thought we were getting two nights and then we got notice there is only one night, called and they said they could not give us two nights. So we booked another hotel nearby. When we called back to cancel the asst manager answered and said they did have two nights and someone, but she couldn't figure out who because although it was 10 minutes ago she said a lot of young men were at the front desk working there, made a mistake. By that time we had read the yelp reviews and were also frustrated with their communication issues and were done They refused to let us cancel with almost 48 hours notice saying their policy is a 48 day cancellation one. 48 days. What a crock. We stay in hotels all over the country and I've never heard of such a thing. So they're going to charge us for a room knowing full well we're not going to be there and with all hotels in the area being sold out for the eclipse and they could easily give the room to someone else. They offered us two other ridiculous options: 1. Let some friends stay there under our reservation, and 2. if we don't come they will give out paid for room to someone else and keep both monies. Both of these things sound illegal and/or insane to me and they probably are but the manager has her head so far up her you know what we're just gonna let our credit card company handle it. read more