I had a few interactions over the phone and internet with Hennessee and ultimately did visit their…read morelot and test drive a car. The staff was overall professional, just misleading to get me on the lot. On site a good experience, but also disappointing in the condition was misrepresented of the specific car I came to test drive. There was physical damage to the car which was an immediate no for me. The sales person was professional and explained that it would be repaired. My advice is to not advertise until after repairs. They were not dishonest in trying to hide anything and I respect that. I really cannot stretch to a 3 since they wasted my time. 2.5 rounding down.

I purchased a 2015 Murano Platinum AWD the experience was quick and smooth. They even went above…read moreand beyond to assist me with contacting my insurance company. The entire experience was like buying from family.

Chaz is the best. You need to check this place out. If you need a BMW and some great service then…read morehead on over. The attention to their customers is legit. Having a sales person that you feel genuinely cares about your needs and you in general, is a blessing! They go above and beyond to help you and make everything easy. No rush. No hassles.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

Okay so I'm leaving a review for Jessica and this is just for the purchasing process alone…read more I found the car online and contacted them and was connected with someone who was not Jessica in the beginning, but at least started the process. Once I was in contact with her she was able to get my current, non-running car towed to get appraised for the trade in. I got off work and arrived after 6:30pm (it closes at 7pm so for context this is important). Once I arrived I had the car I wanted to purchase in mind and they knew so they had it detailed and ready to go. During the purchasing process we hit a few bumps (no fault of theirs, but the banks) so they offered another car and let me look at it but once again I had it set in my mind I wanted the 2019 Honda civic. Jessica spent hours trying to figure out a solution so I could drive home with the car I wanted. Her and the team stayed until almost 10pm to make sure I received the car I wanted and was happy. The drive home was smooth but will update later on the condition of the car after a while. But overall, the purchasing process was great!

Thanks again for helping us. Get an absolutely fantastic car. We love the new Honda pilot. This is…read moreour sixth car now from Elite Motors and service has been outstanding every single time.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

Ryan really helped me out. The dealer ship that I bought my car from screwed me over. I went to…read moreRyan at Carafello's auto sales and he helped me get a refund for the extra maintenance fees that I can't even use since l'm never going to go back down to Houston Tx, since I live in norfolk,va. Ryan and his crew don't feed you bullshit, they actually care and want to help you out. I'm definitely going back to get a new car.

I cannot Thank these Men enough! Went by yesterday just to scout out options on a new ride no…read morepressure no haggling just vibes and honesty. I loved my entire experience here! These cars are legit no honky tonk bs these other guys sell you, also Mr. Jharris is your guy to go to, personality, wisdom is a 10/10 only safety matters when it comes to him.

I brought a car here in February. It had 57k miles on it, it looked good coming out the lot... till…read moreIt wasn't . After 2 weeks my car started showing the engine light. I didn't think much of it but my fiancé told me to get it checked out. I never did till it got really bad. One day I'm going on a lil trip with my car & my 2 yr old son was with me. So I'm on the interstate & my engine light just starts flashing & it wouldn't go no faster than 57 miles. I had to pull over on the interstate & turn on my hazard lights. I had to drive an hour & some minutes back home only going 57 miles on the interstate just so they could tow my car from home. Mind you, the day after they "claimed" they fixed it my car did the same exact thing not even 24hrs of me having it. Recently my car stopped on a stop light because it was over heated & smoking. Now you may be thinking "what could cause that" well my c-h cooling ruptured all over my engine so i didn't have any cooling on a 81 degree hot day. Now they're saying I'll have to get a whole new engine & this is only the second month I've had the car. The worst part about it all is, i don't even want the car anymore it's putting me into financial stress. It's been in the shop more times than I've driven it.

Just bought a 2016 Ram from them. Great value. Just what I needed for a work truck. Jack was very…read morehelpful and made the process smooth and quick.

With minimal miles and just a few months after purchase, inspection finds a camshaft phaser failing…read moreand drilling a hole through the valve cover. Repairs are estimated by Big Al's to be a minimum of $7000, the cost of the car. None of this was revealed at purchase. Maybe it's just the car I bought and this is a great dealer, but my experience is turning out to be very expensive.

Johan was recommended to me by a very nice lady who knew I was in a tough car situation. He…read morelistened to me, I told him what I wanted my payment to be and the type of car. I got exactly what I asked for. Very personable and the exact kind of car sales man I was looking for. I'm probably the last person anyone would ask for car advice from but I wouldn't recommend anyone else. Thank you again!

My son needed a car, but he did not have very good credit. The salesman was very patient and kind…read moreand really worked hard to get my son in the car he wanted. I highly recommend Neptune Auto Sales! You will not be disappointed!!!!