I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

I am normally apprehensive about Checkered Flag service departments due to poor customer service…read moreand questionable technical skills. However, this specific visit for a service and troubleshooting of a technical issue was a success. Excellent customer service from Jade and solid technical backup by Scotty. Now they just need to figure out how to hire more people like them.

I dropped my vehicle off to have the GPS/telephone/etc. system checked out because it was not…read moreworking. While in their shop they determined that there were a number of other issues that needed to be addressed at a cost of $1800. I went to Checkered Glag to pick up my vehicle this morning and the GPS/telephone/etc system was still not working. They said their technician was unable to duplicate the problem. This was total "BS" because the vehicle was parked in front of their shop and the system was not working.

recently purchased a Kicks from this banister dealership. the invoice showed a large sum for a…read morewarranty. I told them I would decline the warranty but they said that wasn't an option. we have owned 3 Maximus, 2 pathfinders and a versa.... and now the kicks.....this has put such a bad taste in my mouth I won't be replacing my pathfinder,which we are ready to replace, with another Nissan. sad how one bad apple spoils the barrel.

First, I have bought 5 total vehicles from Banister and have had several family in friends, 4 in…read moreall, buy from Banister on my recommendation. I've always been happy with them but my recent sales experience is bad. I was flat out lied to and none of the the discounts or KBB values were honored. I was in a pickle and needed a vehicle so I signed a good deal but was lied to on additional discounts I was eligible for even when I showed them the discounts. 1. $1000 buyer down payment assistance not honored 2. I was charged $899 for the Banister Lifetime Warranty which is supposed to be no charge to customer 3. I showed an email and text showing $2500 over KBB for trade, they didn't honor it! None of this was honored, none. I didn't raise a stink because I thought I was getting a good deal yet I was actually told false information. Now, I know it was false and contacted them, to date no reply, nothing at all...crickets! I am highly disappointed in Banister. This is my fifth purchase from Banister, four from Chesapeake and one from Norfolk. This will be my last and will no longer recommend them.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

Ryan really helped me out. The dealer ship that I bought my car from screwed me over. I went to…read moreRyan at Carafello's auto sales and he helped me get a refund for the extra maintenance fees that I can't even use since l'm never going to go back down to Houston Tx, since I live in norfolk,va. Ryan and his crew don't feed you bullshit, they actually care and want to help you out. I'm definitely going back to get a new car.

I really hate having to leave negative reviews. I always try to give the benefit of the doubt…read more However, this has unfortunately been the worst car buying experience I've ever had, by far. And I've bought numerous cars over the years. Buckle up, it's a somewhat long story, but I have to share it. I bought a used 2021 Toyota Corolla from these guys recently, and made my mistake of not test driving it first, and trusted their word, and trusted that a Toyota Corolla is a reliable car to purchase. When I received the car, I didn't even make it out of my neighborhood before noticing it grinding gears when downshifting into 2nd and it didn't want to stay in that gear. Coming from a previous car with endless issues, my heart sank. I called the dealership and the manager (John, I think?) dismissed everything I said and hung up on me. I called Moose again and he gave me the owner Tim's number. Tim was more responsive and understanding and they sent someone to come pickup the car, who also confirmed the issue. Since it was under their 3000mile warranty they decided to put another transmission in it. He claimed it was a new transmission. He offered to put a new clutch in it also, as long as I paid for the parts, which I agreed to at the time, but his "transmission guy said the clutch is fine," so they opted not to. Now, here I am less than 10k miles later, and the clutch has failed. The trusted mechanic I took the car to also told me that they installed a "junkyard transmission." I respectfully and politely called Tim to get some answers and see what they would do about it, and he still claims it's a new transmission, and that he would talk to his transmission guy again, but hasn't sent me any proof of that, and has now stopped answering phone calls and hasn't returned any calls. I do not have and would've never expected to put $3000 into repairs of a car that I just purchased. A 2021 Toyota Corolla with transmission AND clutch failure within 10k miles seems like something an experienced car dealership and "transmission guy" should've been able to catch before it got to my hands. I bought this car for the sole purpose of having a reliable vehicle for my family, and it's been a nightmare since day one. I was (and still am) only hoping they would do the right thing and handle this issue. Incredibly disappointed.

AVOID AT ALL COSTS! WILL SELL YOU A CAR WITH ISSUES!…read more Sold me a broken 9000$ car for 16,000$. The next morning after buying the car I heard a terrible grinding noise (shown in video) upon starting up. After a quick google search i realized it was a common issue with 2010 Honda Crvs to have the VCT Actuactor fail at 100,000 miles. Since the car was at 107,000 miles I knew this was the issue. I went back to show them the terrible noise, and they told me I was turning the key too far causing the grinding noise as i show in the second video that in fact does not happen with this car, as it has a feature that prevents that from happening. DO YOURSELF A FAVOR AND SPEND YOUR MONEY SOMEWHERE ELSE

I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

After some initial communication issues, Aaron did his best to make the situation better. My car…read moresounds does sound better.

This place is a absolutely horrible, i went here to get a 2022 Chevy Malibu, they didn't tell me…read moreabout it's incident and I paid 22k for it. this car has been giving me issues non-stop since I first bought it in August of 2025. costing me thousands

I've bought 4 vehicles from Rick Hendrick Cadillac of Norfolk. All of my interactions with the…read moresales team and service team have been nothing but great. I came from dealing with Southern for many years and never got the same service that I have gotten here. You can tell they really do care for their clients. They don't just sell you a car and forget that you exist afterwards. My sales person(who I share the same name) Jake Osborne, has continuously gone above and beyond for me. We will continue to recommend our friends and family to come here for future business. They have a wide preowned inventory that isn't just limited to Cadillacs. So if you are looking for other models, they more than likely have it or can find it. When I got my most recent car from Jake. My new to me 2020 Ford Mustang GT, it came from their Wilmington, NC store. It took less than a week for the car to get to their store and have it ready to go waiting for me to pick up! Keep up the great work, Rick Hendrick you have a great team here.

Horrible Customer Service from the Sales Manager : Was…read moreApproved for the 2023 Toyota Camry with Bayport Credit Union : And The Vehicle is Currently Still Available on there site and they lowered the price after we left and couldn't come to agreement on a key fob and remote start , : Vehicle listed online at $26083.00 Then they put the Buyers Agreement in front of me for $29,000 - Wow , Really .... Disgusting ... Now it's listed $25,328 Pre-Owned 2023 Toyota Camry XLE Front Wheel Drive Sedan VIN: 4T1F11AK9PU154332 Stock: SA10476 You Lost a customer for life and I will never walk back in your door again., Especially when I bought my 2015 XTS there Brand New: My sales man was John Butler at the time when I bought my 2015 XTS ... You should of kept him he was very nice... Horrible Customer Service Yet Again after giving the Dealership a second chance on the same exact vehicle went there again 10/10/2025 ... Kero Saad ., said he was pulling the vehicle up for me to look at I get there and the vehicle is not even there he say's it's been loaned out out after he told me enroute to the dealership I'm pulling it up now, I get there the deal falls through again that's Karma telling me to leave ., Bye! Finance Manager Named Craig Petrie could of sold the vehicle but didn't want to...over 90 days O deductible after loaning the vehicle out on me.,

Bought a "new-to-me" vehicle today from Joseph Daversa. He answered all my questions and helped me…read morewith all the paperwork necessary. Overall a fairly painless experience. I was provided a vehicle history that was comprehensive and I don't expect any issues to come up. Very transparent and respectful team.

With minimal miles and just a few months after purchase, inspection finds a camshaft phaser failing…read moreand drilling a hole through the valve cover. Repairs are estimated by Big Al's to be a minimum of $7000, the cost of the car. None of this was revealed at purchase. Maybe it's just the car I bought and this is a great dealer, but my experience is turning out to be very expensive.