I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

Ariel was awesome and patient. She practically saved my future by helping me purchase a new vehicleread more

Service department is frustrating.. sat for over 3 hours for an oil change that I had an…read moreappointment for.

The service team at Banister is quick and efficient. I never have to wait longer than 1.5 hours…read morefor an oil change and fluid top off. Their communication system is so easy anyone who can drive can make an appointment. Most importantly they do not try to sell you on services you do not need. I highly recommend Banister Nissan for sales and services.

They do bait and switch to get people to come in to look at their cars. The sales person outright…read moretold us what they do the first time we came in. It took me going through the Internet price to get the price I should've gotten in the first place. Best to avoid that place.

I cannot recommend Southern Liquidation Auto enough. As a working teacher and a single mom, my time…read moreand budget are stretched thin every single day, so shopping for a vehicle often feels stressful and overwhelming. From the moment I walked through the doors, however, the team completely changed that narrative for me. A heartfelt thank you to James, Richard, Efrem, Frank, and Josh. Every single one of these gentlemen went above and beyond to make the entire process smooth, transparent, and completely pressure-free. They were deeply respectful of my schedule, mindful of my boundaries, and attentive to my family's real-world financial needs. Not once did I feel rushed or pushed toward a decision that was not in my best interest. When unseen financing roadblocks surfaced, their integrity really shone. Instead of frustration or pressure, they responded with genuine flexibility, patience, and respect. They worked collaboratively and tirelessly to find workable solutions that protected my budget, keeping me informed and comfortable every step of the way. Finding professionals who honor your time, respect your hard limits, and treat you with sincere dignity is rare in the car business. James, Richard, Efrem, Frank, and Josh set the gold standard for customer care. If you want a team that will stand by you and treat you like a priority, Southern Liquidation Auto is the place to go. They have earned my trust and my highest recommendation.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

I had mixed feeling traveling to buy a car from anywhere far from home, but we took the chance. We…read moredrove over four hours to check out a car. Tim and Matt were fantastic to work with and both were very honest with us. We had what we thought was a great deal on a car we really liked. Unfortunately, the car had a small issue after we finalized the purchase. We were uncomfortable and the attitude of the team was they didn't want us to feel that way and would do what was needed to make us comfortable with the purchase. We were given our money back with a promise to contact us once it was fixed and honor the original terms. Although we moved on from that car, if I see something again at McGuire and Sons, I would not hesitate to work with them again.

I really hate having to leave negative reviews. I always try to give the benefit of the doubt…read more However, this has unfortunately been the worst car buying experience I've ever had, by far. And I've bought numerous cars over the years. Buckle up, it's a somewhat long story, but I have to share it. I bought a used 2021 Toyota Corolla from these guys recently, and made my mistake of not test driving it first, and trusted their word, and trusted that a Toyota Corolla is a reliable car to purchase. When I received the car, I didn't even make it out of my neighborhood before noticing it grinding gears when downshifting into 2nd and it didn't want to stay in that gear. Coming from a previous car with endless issues, my heart sank. I called the dealership and the manager (John, I think?) dismissed everything I said and hung up on me. I called Moose again and he gave me the owner Tim's number. Tim was more responsive and understanding and they sent someone to come pickup the car, who also confirmed the issue. Since it was under their 3000mile warranty they decided to put another transmission in it. He claimed it was a new transmission. He offered to put a new clutch in it also, as long as I paid for the parts, which I agreed to at the time, but his "transmission guy said the clutch is fine," so they opted not to. Now, here I am less than 10k miles later, and the clutch has failed. The trusted mechanic I took the car to also told me that they installed a "junkyard transmission." I respectfully and politely called Tim to get some answers and see what they would do about it, and he still claims it's a new transmission, and that he would talk to his transmission guy again, but hasn't sent me any proof of that, and has now stopped answering phone calls and hasn't returned any calls. I do not have and would've never expected to put $3000 into repairs of a car that I just purchased. A 2021 Toyota Corolla with transmission AND clutch failure within 10k miles seems like something an experienced car dealership and "transmission guy" should've been able to catch before it got to my hands. I bought this car for the sole purpose of having a reliable vehicle for my family, and it's been a nightmare since day one. I was (and still am) only hoping they would do the right thing and handle this issue. Incredibly disappointed.

I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

Suggested Carmax to my best friend whom bought a Honda but her customer experience was terrible…read more The seller (Mike) didn't offer a test drive just kept emphasizing "well it's a honda". Didn't tell her about the 10 day return, didn't place a bow when she bought it. Very unsupportive despite the car being beautiful she decided to return it because the service was soo bad. He was suggesting her not to go through the process for self employed income, say it would take sooooo long. Denying this resulted in a very high interest rate. Mike thought bo one would ever return a Honda. Well surprise surprise mike. She now has a brand new Mazda, champagne service with a bow! and lower interest rate. CARMAX do better ! especially servicing women.

Disclaimer: I've never worked with the sales department, just the service center. My rating is for…read morethe service center. We always have the greatest team that service my Tahoe up here at the service center. They're always so nice and willing to answer questions. The best part is they keep you up to date if you leave your vehicle up there throughout the day to be serviced. I hate that this place has only 2-3 stars overall because their service department is phenomenal.

I rarely leave reviews, but this experience deserves one…read more I purchased a vehicle from this dealership, and within about a month and roughly 3,000 miles, it began having major mechanical issues and was displaying seven error codes. A vehicle should not be falling apart this soon after purchase. I returned to the dealership expecting them to stand behind what they sold. Instead, I was met by my salesperson, John, and the head of sales, who told me, "Dang, that sucks. The 30 days are up. There's nothing we can do for you." That response alone says everything about how this dealership treats customers after the sale. Rather than taking responsibility or offering a reasonable solution, they tried to roll my negative equity into another vehicle. When that wasn't possible because of the financing they had already put me into, I was told I would need either a co-signer or a $5,000 down payment. In other words, after selling me a vehicle with serious issues, their solution was for me to take on even more debt. If you're an active-duty service member or veteran, I strongly recommend taking your business elsewhere. If you're looking for a Chevrolet, it's worth the drive to Casey Chevrolet instead. My experience was that once the paperwork was signed and the return period had passed, customer service ended. I cannot recommend this dealership based on how my concerns were handled.

I've bought 4 vehicles from Rick Hendrick Cadillac of Norfolk. All of my interactions with the…read moresales team and service team have been nothing but great. I came from dealing with Southern for many years and never got the same service that I have gotten here. You can tell they really do care for their clients. They don't just sell you a car and forget that you exist afterwards. My sales person(who I share the same name) Jake Osborne, has continuously gone above and beyond for me. We will continue to recommend our friends and family to come here for future business. They have a wide preowned inventory that isn't just limited to Cadillacs. So if you are looking for other models, they more than likely have it or can find it. When I got my most recent car from Jake. My new to me 2020 Ford Mustang GT, it came from their Wilmington, NC store. It took less than a week for the car to get to their store and have it ready to go waiting for me to pick up! Keep up the great work, Rick Hendrick you have a great team here.

I purchased a pre-owned vehicle from Hendrick Cadillac in Norfolk Virginia on Tuesday, September 8,…read more2026. I wired the down payment, 20,000.00 and it was received on the next day. I was told that as soon as they had the money, my car would be delivered to me. It needed some work done in the body shop that my salesmen said they would try to get finished on Wednesday. That did not happen. I called Thursday. My salesman, Kero, was not working that day. I spoke to one of the sales managers who said he would check on it and call me back. He never did. I called again and spoke to someone else. He said they were charging the car and would bring it when it was finished charging. The next communication I got was that it was still waiting for the body work to be done and I would have it Friday night. It is now Saturday afternoon. I have called, been put on hold, got cut off, called again and promised a call back. No call back. Still no car.

Just bought a 2016 Ram from them. Great value. Just what I needed for a work truck. Jack was very…read morehelpful and made the process smooth and quick.

fool me once, shame on me. I will never recommend this place. we purchased a van last year and…read morehave nothing but major issues . We bought it and should have investigated the van with a friend mechanic. needless to say they knew they were selling a lemon and don't care, Dont trust them. we are taking a loss but we will never buy from them. or recommend them ever. they're terrible.