I found this Post Office when I first moved to the area about 4 years ago. This is my go to as…read morethey are not far from my house, great customer service/Staff and the best part is that (at least in my experience) it doesn't matter what time of day that you go there is never a crazy long line or wait.

The desk clerks should greet their customers with a "Hello" rather than seeming unhappy.read more

This is amazing!…read more Somehow I left my drivers license ( with my old address) at this post office. Luckily VIC found it and listen to what he did- he found the package I had sent, looked up the address of where I sent my package from, GOOGLED it, called them- and had them relay the message to me that he had found my Drivers License. So I just came back and picked it up. VIC is a life saver. We need more people like him in this World.

The Frisco Postal Service has been AWFUL in the 20+ years we have lived here. Mail is still…read moredelivered to the incorrect address, is not delivered at all, and packages requiring signatures have been signed for by postal carriers and just left in the mailbox. The phone number is VERY RARELY answered, and in-person service on Stonebrook is less than stellar.

we sent out 68 wedding invitations. only two from addresses around the nation and the world were…read morereturned as undeliverable. Both of them from Little Elm PO and both were CORRECT up to date addresses. These were mailed from another PO less than 10 miles away. Clearly, this PO is in need of better management and oversight.

I know people only tend to write reviews for bad things that happen, but I think this is a great…read morepost office. I recently mailed a package and the postal worker asked me if there was a suite and I said no. But when I got home, I realized there was indeed a suite and I was able to call back up there and they added it for me. I never expected in a million years they would put me back on the phone with the person who helped me and they would adjust the mailing address for me. Completely unheard of customer service in these days and times where service is typically lacking. Thank you so much, Little Elm post office!

I don't know why the reviews are so bad--these guys were great! The gentleman at the front desk was…read morevery helpful and professional. We had a lovely chat, which leads me to believe they will take great care with my package. Yes, it could be cleaner, and yes the line was long. That's a government funded business for you! Still, that doesn't warrant such horrible reviews!

On Tuesday, January 27, 2026, at approximately 2:00 PM, I went to mail three packages at the post…read moreoffice. At that time, the front desk was closed, so I used the self-service kiosk. After the kiosk accepted my payment of $35, the machine jammed and misprinted the first shipping label. An employee was called to assist and reset the machine, which resulted in my entire transaction being erased. I did not receive any usable shipping labels, and my payment was not refunded. As a result, I lost $35 due to a kiosk malfunction and the subsequent reset performed by the employee. I am requesting reimbursement of the $35 charged and guidance on how this issue will be resolved.

NOT AN ACTUAL POST OFFICE! Fix the name of this. This is ridiculous. Wasted so much time driving to…read morethis place that isn't even a real post office.

got here at 12:30 and it says it closes at 1pm. Was already closed. definitely ain't a post office…read moreat all?

Going to the post office during a lunch break usually means expecting a line out the door, but…read morethank heavens, there were only a few people ahead of me! I had a quick question about postage because I absolutely hate it when I mail something with the incorrect amount and it gets sent back to me. The clerk was able to help me out within just a couple of minutes. The entire visit was quick, easy, and stress-free. Plus, because it went so fast, I actually had some time left over to just relax before going back on the clock! Highly recommend this location.

Too bad it isn't possible to give 0 stars. This post office has several issues…read more 1. They never have the priority or express mail packaging available. Don't waste your time coming here for that stuff. Just go to the one on Stonebrook 2. The kiosk machine seems to rarely be in service and when it does work it will charge your credit card but not spit out the postage. Don't bother calling the postal service about a refund or anything else regarding the kiosk. Only the store personnel can assist you. Which leads to the 3rd item. 3. The store hours don't seem very reasonable. They aren't open the times I can get there this the reason to use the kiosk. The postal service owes me a refund of $14 for postage that never printed but since I can't get there during their hours I am out of luck. Even though the Stonebrook location is a long ways away, I have to go there for anything postal related. Maybe someday the government will hire someone that will change the attitude of the postal service by introducing an aspect of customer service!!!

2024 Yelp 100 Challenge - #38…read more Visited this Post Office for my passport application and I was in an out in no time. The postal worker was kind and friendly and it was an easy in and out.

That branch is a black hole for mail. Especially if the envelope looks like it might be a birthday…read morecard. If you are mailing a gift card, I recommend sending it certified mail. We have NEVER had one make it through the system otherwise. Also, their outgoing Wichita Falls basket is next to the basket (according to USPS staff) that goes to Savannah. I had a package from overseas make it to Aubrey post office only to be routed to Wichita Falls twice. The circle only stopped when I called with the shipping information, then it took another 3-4 days working days to make it to my house. We also had a box of checks from the bank sit at the Aubrey post office for several MONTHS before it finally arrived. It required multiple calls and a site visit to get them moving. I recommend paying g extra for an alternative shipping method. I assumed they were understaffed because of the population growth in the area but after going there and seeing how things work, I think it is either poor leadership, otherwise I engaged employees, fraud, or perhaps a slow carbon monoxide leak.

1/28/23 It's the closest & convenient USPS & wanted to drop off cards for late bday cards…read more So this is located in the plaza where many other shops are located. It was quick survey & perhaps it's not such a fair review at the end of the day on a Saturday. There was litter on the floor & it made it look unkempt. The lobby that is already closed (6pm) is small. No muss, no fuss.

I've come in several times Natasha and Tee. are always very helpful, fast, professional places is…read moreusually pretty clean, often able to get in and out very quickly.

So glad I found this place so much quicker than going to the post office quick easy friendly can't…read morebeat it in and out! And there's so many little things to buy in there as well Kinda like the one stop shop

I don't think there has ever been a time where I have walked into this post office and there isn't…read morea line, BUT then again, what post office have you been to where there isn't a line a some time?! I must say, the workers here are really friendly, they greet you with a smile, they take their time while also keeping things going and if you need assistance with anything as far as how you should send a parcel or they're opinion on what's best, they will help you there as well. It's close to my job, so I mean, it's convenient to go here and get things done.

Best place/people ever.. all the reviews are on point, the memory, the radiance, the superb…read moreservice! I could go on... sincerely, thank you so much for being the light to deliver the kind of service ALL companies should exude; you were presented in my life during a dark time in need... & the kindness shown was heavenly. --Been coming here for a couple years, (5/2021) during my dad's chemo; it had a been a rough year w/covid & cancer dx 8/2020; you have surpassed every expectation & more... every single package to El Salvador & France made it. & domestic too... I'm in medicine & I don't commonly see this excellence in treating people outside of healthcare .. & even then, we get weary & bogged down with seeing some if the worse maladies & sometimes ppl.. it gets enough to wear my soul down & I disappoint both my Fathers above with my exhausted attitude. I'm so grateful & will always travel out of my way to get every one of my shipping needs met because you care that much about your customers & the pride in your work that you provide.. they even went beyond when i needed receipts of the many dhl packages sent during my dad's treatments for an estate battle afterwards.. he emailed them with a smile felt over the phone. Your caring way is the kind of person i strive to be...many blessings upon you as you continue to shine your light.

I'm actually a little surprised this place only has 18 reviews. Come on people! Do better, be…read morebetter! I believe in giving credit where credit is due. This has become one of my favorite places just solely due to their superb service. I'm going to do everything I can to support this little hidden gem. When I need to ship packages, I'll wait until I'm in their area just so they can have the business. Definitely check this place out!