Great customer service. Friendly staff. Had work done in 2019 and there was an issue. They took…read morecare of it under their warranty even after almost 6 years. Highly recommend.

If I can give this shop more stars i would! The entire team is extremely nice and welcoming. I just…read moregot my car back today. It looks better than ever!

Custom cycle works is a very reliable motorcycle shop. Mark is a straight shooter. He is one of…read morethe good guys his word is solid. One of the last few people I know where a Handshake means something. I would , and have highly recommend Custom Cycle Works on many occasions !!

Shopping for a used ZX-6R, I came across The Cycle Exchange in Andover, NJ…read more I initially spoke with Dash over the phone regarding their 2021 Kawasaki ZX-6R with 15,702 miles listed for around $10,000. During our first call, I was quoted a little over $12,000 out the door. Later that same day, I called back and was quoted $11,800 out the door. Throughout both conversations, I kept hearing that they are a "No Haggle" dealership. Despite that, I decided to come in and inspect the bike in person. Upon inspection, I noticed numerous areas of corrosion and neglect, including corrosion around the rear wheel area, shock, and engine case. The rear brake pad also appeared low. Overall, the bike looked like it may have been sitting outside for some time without proper care. Another disappointing part of the experience was that test rides are not allowed, and you even have to ask permission just to sit on the bike. I also asked whether the 15,200-mile valve clearance inspection/service had been performed, as this is a major scheduled maintenance item for this model. I was told they had zero maintenance records for the bike. Then came the most confusing part: I was given a third new quote of $11,300 out the door. So much for "No Haggle." At that point, after seeing the bike's condition in person, I had already lost interest. Still, I decided to see if there was any flexibility at all and offered $10,500 out the door based on the condition and upcoming maintenance needs. The answer was simply "No." The entire experience felt very impersonal. Every response was either "No" or "No Haggle," which they seem oddly proud of they even have signs posted inside. I understand a dealership has to make money, but they're unwilling to negotiate even a few hundred dollars on a used bike in rough condition. I've never seen greed like this. If you're an experienced rider or motorcycle buyer, I would recommend looking very carefully before purchasing here. If you're a first-time buyer, bring someone experienced with you so you understand what you're looking at and what maintenance costs may be coming. Buyer beware.

Bought a 1999 Harley online, sight unseen. Cycle Exchange was glad to arrange financing but…read moreshipped the bike a week later than stated (already getting into colder autumn last fall). Upon arrival, the machine didn't even start (as witnessed by the overdue delivery crew truck guys from Fort Wayne, IN, not just my opinion) and I had to trailer it to a local repair shop and spend $700 to repair electrical issues and get it running. Cycle Exchange was either negligent or ignorant, but they should have at least had my bike in running order before it was shipped. I really didn't complain to salesman Chris, and I didn't expect them to fix or correct anything (or heaven forbid, take it back), but I'll never buy a machine from anyone online and especially from an East Coast used-bike dealership again.

Cannot say I have experienced an easier vehicle lease than this! Mike Lawrence was direct and…read morestraight forward with me from the start and introduced me to a very good sales person, Corey Robertson who just knocked otnout of the park with facilitating the paperwork and pre and post sale support. We know how challenging it can be to get the best deals out there and are so thrilled we discovered this smaller town, country dealership on Clinton! I recommend learning what you need to know in terms of features & price options (lease or buy) and then just go or call Mike or Corey! They know their business but when you are offered a solid value deal, you owe it to yourself to know this but these guys will explain it layman terms why it is a very good value. With me on this purchase, they did not have to. I knew it was the best offer I had seen with the least amount, in fact, no haggling. It was a conversation and it was enjoyable. The byproduct was I gave them $$ they have me reliable, safe transportation at my budgeted price point without knowing what that budgeted price point was! Most people consider the sales interaction as a 1 on 1 competition and then you do all of the meaningful stuff with he service department. Largely, that is true! But, the cost you close on for the next 36 months is Giant reminder of good or bad sales interaction while the service experience largely is patronizing oil changes and tire rotations. Free! These are good people with a good product.

Bought a car from Clinton Acura and had the worst experience ever with the service department…read more Brought the car in for an oil change and the car came out with 5 deep gouges on the drivers side and the front rim was extremely damaged. Will never purchase another vehicle here and my car will never enter the service garage. This company has a serious problem in the service center.

Not sure if I can say anything that hasn't already been said but in short, if you need any…read moresuspension work/adjustment done for your bike, I can't recommend this place enough. My bike feels night and day different (i.e., perfect balance between quick turn in and stability). I've had experience working with other talented and customer focused suspension guys in other locations such as Dave Moss and I would put Ron right up there with them. From the very first call, I could tell he cared more about me as a rider than someone who would just be spending money at his shop. This was reinforced when I came in for my first adjustment and he and his team (Scott) took their time in getting me set up, explaining what they were doing and why, and having me go test ride it before calling it in a day. Ron even went above and beyond, in my opinion, when he researched some hard to find Ohlins specs for my bike because of additional changes I wanted to make. Coming from NYC, the trip is easily ~90 minutes one-way and I can say it's without a doubt worth it. Given his clientele that I've witness during my visits (e.g., street riders, track riders, traditional suspension, electronic suspension, new bikes, old bikes, etc.), I know I'm not the only one who thinks so. Thanks Ron, Scott, and team for being a suspension place I can rely on!

Such an extraordinary and fascinating experience today! The 6 hour commute was well worth it. There…read moreis a night and day difference in the way the bike handles and feels. It is such a game changer! They are so humble, friendly, kind, informative, knowledgeable, and really good people. Highly recommend going here hands down! Thank you very much and see you soon.

Had new shocks installed on my 2002 heritage softail over the winter!took the bike out in the…read morespring (very hard ride ) THIs Is WHERE THE GREAT SERVICE STARTED, Jake told me bring the bike back.. he spend many hours going over the suspension, found out progressive 422 were defective !! He recommended installing the legend rear shocks. we ordered the new shock, Jake installed plus spent time setting the SAG for my weight ! It's an awesome ride now !!!! Great job JAKE if you need work done on a older or newer Harley give Jake a call (He will do great job plus make it right if needed) Thanks Jake for a great job John B.

Very good work ethic and pricing. Appointments are flexible and convient. If you want an honest…read moreeval of your car issues call them

Highly recommend. The best mechanics and service. Never had a bad experience and the most honest.read more

Bought an older vehicle there recently, had a few more issues than were initially advertised, but…read morethats to be expected. Gabe was super easy to work with, very personable and patient with us. Super helpful with paperwork and an all around pleasant experience.

Contracted with Johnsonville for a brake job. Several months later, during a routine maintenance…read moreservice, it was discovered that one brake pad was not installed properly and had 1/32 in. left documented with a photograph. I returned to Johnsonville auto, presented the photograph, and was told the job was good. They test drove the vehicle, refused to remove the tire to ascertain/deny the problem, and ordered me off their property. I took the problem to small claims court, won the judgement, but they refuse to honor it. These people are insolent, arrogant, inept, and incompetent. Forewarned is forearmed. *