Shopping for a used ZX-6R, I came across The Cycle Exchange in Andover, NJ. I initially spoke with Dash over the phone regarding their 2021 Kawasaki ZX-6R with 15,702 miles listed for around $10,000. During our first call, I was quoted a little over $12,000 out the door. Later that same day, I called back and was quoted $11,800 out the door. Throughout both conversations, I kept hearing that they are a "No Haggle" dealership. Despite that, I decided to come in and inspect the bike in person. Upon inspection, I noticed numerous areas of corrosion and neglect, including corrosion around the rear wheel area, shock, and engine case. The rear brake pad also appeared low. Overall, the bike looked like it may have been sitting outside for some time without proper care. Another disappointing part of the experience was that test rides are not allowed, and you even have to ask permission just to sit on the bike. I also asked whether the 15,200-mile valve clearance inspection/service had been performed, as this is a major scheduled maintenance item for this model. I was told they had zero maintenance records for the bike. Then came the most confusing part: I was given a third new quote of $11,300 out the door. So much for "No Haggle." At that point, after seeing the bike's condition in person, I had already lost interest. Still, I decided to see if there was any flexibility at all and offered $10,500 out the door based on the condition and upcoming maintenance needs. The answer was simply "No." The entire experience felt very impersonal. Every response was either "No" or "No Haggle," which they seem oddly proud of they even have signs posted inside. I understand a dealership has to make money, but they're unwilling to negotiate even a few hundred dollars on a used bike in rough condition. I've never seen greed like this. If you're an experienced rider or motorcycle buyer, I would recommend looking very carefully before purchasing here. If you're a first-time buyer, bring someone experienced with you so you understand what you're looking at and what maintenance costs may be coming. Buyer beware. read more

Bought a 1999 Harley online, sight unseen. Cycle Exchange was glad to arrange financing but shipped the bike a week later than stated (already getting into colder autumn last fall). Upon arrival, the machine didn't even start (as witnessed by the overdue delivery crew truck guys from Fort Wayne, IN, not just my opinion) and I had to trailer it to a local repair shop and spend $700 to repair electrical issues and get it running. Cycle Exchange was either negligent or ignorant, but they should have at least had my bike in running order before it was shipped. I really didn't complain to salesman Chris, and I didn't expect them to fix or correct anything (or heaven forbid, take it back), but I'll never buy a machine from anyone online and especially from an East Coast used-bike dealership again. read more

Great Place Great Selection of Bikes at great prices. I bought my Victory Highball from Chris he was very patient and worked with me and my busy schedule to get me the bike i wanted. Pony is always awesome and knowledgeable and is always willing to give you information on any bike your interested in hes also just an all around nice guy great asset to the company. I was referred to them by a club buddy whos bought many bikes from them and always referred them in a positive way. Definitely take the trip even if it means driving a few hours trust me they are worth it! read more

The Cycle Exchange - Motorcycle Dealers Near Me - Andover, New Jersey

Very friendly and knowledgeable staff. Their prices can be a touch high but I cannot buy everything from Amazon. Its great to support local businesses and will be sure to focus my family's bike needs here. read more

Great motorcycle shop i drove 3 and half ours from delaware to trade in my 2006 street glide and to get a newer street glide Chris Varady helped me. The whole process was smooth and great i asked him to get me in and out in 40 minutes and he did that. I got there and wll the paperwork was ready. read more

Had the best experience at The Cycle Exchange. I came here looking for my first bike about a month ago and honestly didn't really know to much. Mike, Barb, Branden, Chris, and Christian were all tons of help. They answered every question I had, went out of their way to make things work, and explained things in detail and at a level a newbie like me would understand. I never felt pressured during my time there or like I always had someone lurking over my back. When looking and talking over some of the bikes, it honestly felt like I was just talking to a friend. I purchased one bike from them a month ago, had my own accident, and unfortunately had to get rid of that bike. I had zero doubt in my mind where I was heading for bike #2...The Cycle Exchange! I would suggest anyone looking for a motorcycle, whether its your first like me, or you have been riding for years, come and give The Cycle Exchange a try. You wont be disappointed. I know exactly where I will be coming when its time to upgrade. read more

The Cycle Exchange - Motorcycle Dealers Near Me - Andover, New Jersey

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Salesmen are rude, tried to lowball us on the trade in of my wife 2021 ninja with 800 miles, wouldn't adjust the price of the used 750 we were looking at, and made no effort to work with us. The salesmen at the second desk from the door with the d bag haircut was rude and condescending to my wife. Wouldn't give them my business. There is a reason why no one else was there looking at bikes with terrible sales team they have. read more

My husband traded his sport bike for a cruiser (2016 Honda Fury) They are very professional from the phone and in person. They took the time to answer questions and was very patient. We felt like we were not being "talked" into buying or "convinced" to go ahead with the purchase. They were honest and straightforward with their prices and deals.We want to thank Mike for taking his time to talk us on the phone. We went to the dealership and was helped by Chris Varandy, from showing us the cruiser, letting us know the history of it, how much and what to do. We went home and we had all the information we needed to think about if we should go ahead and make the move. So we did! He is patient and if you have questions and concerns, he will answer you the best way he can. Chris helped us from the time we got there and until we got the cruiser! Thank you to everyone in The Cycle Exchange. read more

Came with cash to burn and left only to give this place a S**" review. Started off with their rotten if you don't like it or the price go somewhere else attitude. Very cold , there's a million other places to buy a bike just not here. read more

After many years with out a motorcycle my husband finally decided it was time to get back on two wheels. As a Honda enthusiast he went on line and starting searching for his next bike. After several searches he came across The Cycle Exchange and found the one that he wanted. The Cycle Exchange had a great website, provided all the essential details about their bikes and had very clear photo's displaying their bikes condition, speedometer and other photo's. They also had an incredible inventory to chose from and the prices seemed extremely competitive when compared to other websites. We also noticed that the quality of the bikes they had in inventory at their two locations was much better than other sites. Once he selected the bike that we wanted he contacted The Cycle Exchange prepared to deal with the typical sales process. His first call was with Mike who was super accommodating, no pressure sales and offered to provide any additional information or photo's. He verified everything that had been advertised about the bike and made his decision to buy an easy one. We put a deposit down and planned our trip to their shop to see the bike in person. The Cycle Exchange provide us with all of the pricing including the delivery service in writing before to confirm all cost, nothing was a problem for them. We confirmed that we would be their first thing Saturday morning - as we pulled up Chris Varady was already preparing the bike, it had been detailed and was waiting for us. It looked even better in person and we couldn't wait to finalize our transaction and get the bike home. As part of our sales process we purchased 2 Bell helmets and gloves and they gave us a very generous discount. We couldn't be happier. They provided delivery services 4 days later and delivered our bike in their closed truck to our home. If you are looking for a great new or used bike you will have a great experience with The Cycle Exchange, we highly recommend them. read more

I had a great experience buying my 2014 CVO Limited. Walker had all my paperwork ready when I got there and the new bike was ready to go. Thanks for the great experience! Come see Walker at Cycle Exchange. read more

Got my motorcycle from them good staff. The only issue I have is that they are super strict on the asking price is firm. But the prices are really fair read more

Quick, easy, professional. Will be back! Walker was super responsive. Super flexible scheduling for delivery of bike

The cycle exchange is a great place to buy your first bike. Everyone is friendly and willing to answer any and all questions. They go the extra mile to give you quality service, and they have a superb inventory full of bikes that are quality machines and very fairly priced. They are patient and helpful, especially for first-timers who know nothing about motorcycles! I would recommend this place to anyone. Thanks for all your help guys!!! -Grace read more

Great people to deal with. My purchase was fast and super easy. Chris helped me get it done the way I needed it to be. I will be sending family and friends to these guys for sure. read more

Just bought Harley Davidson sportster . Great service great price very very pleased with the service and sale read more

The Cycle Exchange - Motorcycle Dealers Near Me - Andover, New Jersey

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Had a great selection, so drove an hour north to go here. I'm a total newbie and getting my liscence next month, but wanted some info and see what kind of cruiser I'm looking too get for my first bike. The place seemed nonchalant and told me to go look. No one came too ask how I was doing, any questions, or did I want to sit in any to see what I thought. I get it, I'm not going to be buying for another month. Yet, if you give me good service now, you would have a buying customer soon. When I left, no no one said thanks for coming in, got any info, invited me back. Really felt I was bothering them just being there. Very disappointed especially after reading so many good reviews. read more

I went in here on a Tuesday and put my deposit down on Wednesday. That should tell you I must have liked what I saw right there but will go into more detail below. Last summer I bought a used bike on craigslist and got beat because it was in worse condition than I realized as a first time rider. From there I decided I would only buy at a dealership because even though there is a markup, the security is worth it. I went to Cycle Exchange because they have tons of used bikes. The Andover location is all cruisers so if that's your thing, go here. When first entering I wandered a bit and then Eric a salesman/delivery guy made his way to me and showed me the bikes I was looking for. You may need to look around a bit because they aren't all necessarily in certain areas but they know generally where the bikes are. This dealership legitimately has a no pressure sales approach. I think the sales people genuinely don't care whether you buy something since they are not paid by commission. They tell you what they know, then it's up to you from there. Eric is the one guy in the building who doesn't ride, but he still was very helpful. Eric might have been the most straight forward salesman I have ever dealt with. Eric passed me off to Chris another salesman because I would be returning a different day and he only does sales one day a week. I ended up talking with Chris about a new bike and compared numbers on it with other dealerships. I found a few that had the bike slightly cheaper so I asked if they would match it. They have a no haggle policy but they did try to get close to the other price but ultimately we couldn't make the deal work through email. I still knew I wanted to buy from this location based on my interaction with Eric so I returned the next day and put a deposit on a used bike. Looking forward to returning with the rest of the payment and having the bike delivered (delivery fee is $149 per hour or you could always drive it home yourself). I highly recommend this dealership if you are looking to buy a used bike. ***Just wanted to update that I had the pleasure of wrapping up my sale with Chris as I came in after work to pay the balance on my bike. Chris made everything super quick and simple and sealed the deal that this will be the only motorcycle dealership that will get my business. read more

Went there to price out a bike for next season and ended up Purchasing a 2019 YZ250X that day. The salesman Christian was a great help and got me a great price I couldn't be happier with my purchase. Thank you so much cycle exchange!! read more

Relaxed no pressure environment. Quality motorcycles and the best prices within a 300 mole radius. Because the pricing is so competitive the pricing is firm. Which I like. No haggling. Yuck. My salesman was Chris. Awesome guy. I would consider him to be more an advisor than salesperson. Would purchase from here again. read more

The Owner of Cycle Exchange contacted me this morning and we had a brief conversation about my buying experience with his company. He made an offer to try and rectify the problem. I will be making a trip down to Ledgewood. I will update my post pending this new experience. read more

I was looking for a starter motorcycle for my son and I to learn on. Skippy could not have been more helpful. I ended up buying a2004 Suzuki savage and it has been great. They made the whole experience excellent. Bring a noob to bikes they were not intimidating but very patient and educational to me. I would highly recommend this place. A great selection of cruisers and if you like sport bikes they have another showroom in ledgewood with all sport bikes and triumphs. read more

This place is horrible !!!!! They sold us a bike that was supposed to be all ready to go and safe. Well that wasn't the case here things falling off of it and repairs not being made AND they lied about it that it was done.. For one example said they put a new battery in which that wasn't the case. SO I took the bike to get checked out by a Harley dealer AND they found 12 things wrong with it not 1 thing 12 things so I will be seeing them in court soon and customer service is horrible and the owner is nothing more then a liar himself. . See you guys in court !!! read more

Updated June 2018 I stopped into their Ledgewood store looking for parts and met the owner. He was very helpful, and along the way I mentioned what had happened when I tried to buy a Yamaha Viking back in 2014. He assured me that it must have been some kind of misunderstanding. At some point I will be upgrading to a new Viking or Wolverine and will give him a call to see what they can do. I have bumped them up to 3 stars and hope down the road I can move it to 5. ----- I haven't had anywhere near the good experiences here as the other reviewers. I was shopping for a Yamaha Viking EPS last year. I went to them with a written price quote from a dealer 2 hours away. I offered to pay The Cycle Exchange $500 more because they were only a few miles from my house and it would save me a lot of time and gas. Not only did they turn me down, which was fine, but they wanted $2400 more for the same vehicle. I have honestly tried to buy local and will keep trying. If they do something right from my point-of-view, I will happily update this review. read more

For many years, My wife had her heart set on a Harley 883 Sportster (used). She spent a lot of time looking on Craig's list and found some that she was interested in. After asking me to look into them, I always had a concern about buying from someone privately, especially since neither of us have a lot of experience picking out bikes. Just really didn't seem to be the way to go. Since she got me involved with looking for her bike, I came across Cycle Exchange and realized that their prices looked to be fair. I suggested she go to their web site and look at what they had. She found one that looked really good. We made the trip down there - we are about hour away. There was so many bikes to look at! She quickly located the bike she found on line and we decided it looked great and we were going to make the purchase. Of course, I was not planning to buy a bike for myself BUT, with so many affordable bikes to look at and sit on I began to think that I could enjoy this also. Salesperson Kelly was very helpful in letting me try different bikes and after picking one I was comfortable with, and doing some research, we decided we were going to leave there with one for me too! The whole process went smooth, no pressure! We decided we would use their delivery to get the bikes home. We purchased on Saturday, bikes were at our house on Tuesday at 11:30 am (they are closed on Monday - and open at 10:00 on Tuesday). Delivery guy was a gentleman and put the bikes right where we asked and offered some tips. Our experience was good enough that my wife told a friend of her's about it and SHE ended up buying a bike from them last week" read more

Recently purchased my new GSX-R 750 here at the cycle exchange. I'm from out of state and Brandy Grosse aka Skippy, worked with me to make this the smoothest deal ever. He was very fast to answer all my emails, and calls and streamlined the whole transaction seamlessly. All the way down to personally loading the motorcycle into my van. And on top of all that, Cycle Exchange had by far the best deal on this brand new Machine. I only wished I still lived in NJ so that I could easily return to Cycle Exchange for all my future motorcycle needs read more

I have been dealing with the sales people at this dealership for quite a while. I almost bought a bike from them, however decided to get a new bike instead. But i wanted to leave a positive review because during my search for my next bike, Mike and Brandy at the Cycle exchange were great to deal with and very knowledgeable. They answered all my questions and genuinely were trying to earn my business. They have a no haggle policy and having a few bikes over the years, i can say that they are competitively priced. Althought i didn't buy a bike, my experience has been excellent. My friends have bought bikes here and have had an equally good experience. I will definitely come to them first when i am in the market for a used bike. And the selection in one location is phenomenal. Its a must see! read more

Approximately a month ago I purchased my third Motorcycle from the Motorcycle Exchange in Andover. There is a lot of risk involved with buying a used bike because you never know what your going to get and used dealers rarely guarantee functionality once you leave the lot. Approximately a week after purchasing the Bike, it broke down on me. I contacted the Motorcycle exchange figuring I was going to be told that they couldn't help me. This was not the case. That same day the Motorcycle exchange picked up the bike at my house and got it in the shop. It ended up being a fuel pump which they repaired with genuine Harley parts at no charge to me. Approximately 2 weeks after that, the bike would not start. I contacted the motorcycle exchange again. Again, they picked up the bike at my house and fixed it the same day. Their service was excellent and they went above and beyond to make sure I ended up with a fully functioning motorcycle. Additionally, their sales staff is great and their no haggle pricing is very reasonable. It is unfortunate that there are not too many businesses in todays day in age that operate the way the cycle exchange does. If you plan on buying a used motorcycle I highly recommend buying through them. read more

I'll say I did buy a bike from these guys but I learned a lesson. That is not to do it again. The place is as lame as they come. You almost have to beg a sales person to talk to you. And when you do get one they have an attitude. You will not get a test ride. When you contact them by phone or email you will not hear back from them. "They" do not do any shipping themselves. They farm it out to a company who then farms it out to yet another company. When the "anticipated" delivery date comes and goes and you're sitting by the phone waiting for the call that does not come you'll have to call them to find out when they plan on making the delivery. I'm not a "hater". If they had done right by me they would have gotten a good review. Caveat Emptor. read more

I purchased a motorcycle from here a month ago. I brought the bike home and as soon as i pulled in my driveway. I seen that the bike was leaking oil. i could have died because the oil was leaking infront of the back tire . i called right away and told the sales person and i was told that he would check on when they could send the truck to pick the bike up. it was two weeks later and i called back and then i was told they were not coming to pick up the bike and i would have to get it up there. save your money and your life and go to another dealership read more

Great staff and great bikes. If you plan on purchasing a motorcycle trust me don't even waste your time looking around for better prices, these guys are by far the best. just call them up and ask for Christian. they are very responsive to phone calls and have great customer service. christian sold me a bike that I felt was way cheaper than it should have been and on my 1-hour ride back to the city I couldn't help but thinking that I practically stole the bike from them. christian took awesome care of me with only about 3 phone calls and 2 emails, I was able to walk out with the bike in under 30 minutes. he even picked me up at the bus stop and saw I didn't have proper cold weather riding gloves and hooked me up with a pair on the house. couldn't be happier. keep up the great work guys. I will definitely be a returning customer. read more

Went to trade my bike in and I had my eye on a specific used model that was already in stock. When I arrived to go over numbers, they said that we had to wait 30 mins or so. I waited inside of their showroom for those 30 minutes, walked back up to the gentleman and he said that I got approved but wanted to take it a step further to see if my wife's finances could help the situation. Long story short, he asked us to come back and wait another 30 mins and he will call me with any updates. I got a call from him within that timeframe with surprising news that I had to put a deposit down immediately on the phone because someone was in the showroom about to purchase the bike. Why he didn't get the $500 from me before I left the dealership is beyond me.... I told him that I was going to be there in a few minutes. When I walked in, they had the new owner of the bike signing the papers and the bike was sold. I lost hours and It was such poor business practice. With such wonderful reviews, I cannot say that this was a great experience. They did not seem remorseful at all and seemed not to care if purchased a bike. The salesperson who I spoke to in person, wouldn't even acknowledge me when I walked back in. Beware. I had high hopes for this dealership and was let down. read more

This place has a NO HAGGLE POLICY up on the front door. There really isn't haggling about the prices, since their bikes seems to be priced fair. They will work hard to sell you a bike and they are very honest! I highly recommend this place! read more

1) went to purchase a motorcycle, and when I asked to see the motorcycle start up--and hear it, I was advised that if I wanted to see this, I would have to "buy" the bike -- That should have been the red flag --I should have heeded to. 2) I purchased the motorcycle shortly after (a v star cruiser) and took it home the same day. Literally 6 days with approximately 3 hours driving time -- the motorcycle broke down). Not fun -- being stranded on the road; having to get it towed... (And paying for it); the back and forth to the dealership (1.5hrs one way for me) to bring them the keys ( b/c the tow truck came at 1am, and they were obviously closed ) 3) long story short -- it was on its still under its warrenty -- but the mechanics advised me the problem was "Me" and that I destroyed the clutch. Which in the few hours I owned and rode the motorcycle -- I find it hard to believe -- there was no street racing going on in this vstar; no rev bombing, no wheelies, no smoking tires... 4) they fixed the motorcycle , but did not adhere to the time schedule they put forth for the repair- didn't charge me though.... 3 days later though .... It happened again! Stuck on the road... Stranded... Waiting and paying for another tow truck. 5) I called the dealer again for service , and was instructed that I have to re-examine my "riding style", and that the repair would most likely come with a charge. --- I didn't take the motorcycle back to them; I had the clutch since replaced; but the among of time spent in the whole process... And $ lost... The lack of compassion for what I went through-- It's unacceptable by anyone's standards. I purchased the motorcycle from a dealer hoping I wouldn't be screwed... My friend called and asked about their certification process on used motorcycles... And we were told they don't change the oil, filter or anything else if it passes the "Eyeball" test; there is no real evaluation / maintenance going on for used bikes they sell... Anyway -- that is one person's experience ; hope you have better luck than I. Gonna buy from a private citizen / seller or MOST LIKELY NEW--but NOT from these guys. read more

My husband and I have purchased motorcycles form BOTH locations - John Riley @ the Ledgewood location is a GREAT guy and a pleasure to deal with. He is very knowledgeable and helpful. Mike Benbrook @ the Andover location was super helpful in finding just the right "first bike" for me and I couldn't be more appreciative of the time he spent going over different options until we narrowed it down to one. He made the whole experience a pleasure. Both John & Mike and ALL of their staff are the reasons why Cycle Exchange have such a good reputation and are the reason we keep coming back and recommending Cycle Exchange to all of our friends. Genuine customer concern and great customer service.This is the place to go when you are serious about riding.... read more

They make personal attacks on people and beat up their customers, trading or selling your bike to them brings values that are significantly lower than what you can get anywhere else. They claimed a set of tires were valued at $500, when retail from any website was asking $189 for a set. Every price in their showroom is inflated. Don't waste your time here. read more