Great experience with this business and they are open on Sundays! I went in because my TPMS light…read morewas on, my back rear tire was low and would not accept any air. Jerome at the front desk was friendly and professional. He looked at the tire thoroughly and said they would bring it into the garage. I waited comfortably in the waiting area and they told me there was a small hole. Mike came out to show me the tiny nail that was in the tire. The whole team - Jerome, Mike, Chad and Steve - were great. Quick service and reasonable price!

Came here for a tire repair. At one of my many stops at the gas station from my drive to PA, I…read morefound a nail in my front left tire. Don was super nice and told me that he didn't find any nail in any of of the tires. He did clean it and removed all the rocks that were stuck. He also told me that Pep boys did not put any air into any of my tires like they said they did. I and super thankful for Don! I will be coming back here if I ever have any tire troubles!

David is very unprofessional !!!!…read more I am extremely disappointed with my experience at Firestone. About a month ago, I brought my vehicle in for an oil change and because my windshield washer fluid was not working properly. It's a new car still under warranty with a 100 deductible. David recommended not to use my warranty since it was something minor....I was charged $53 to reattach the hoses. Within weeks, the exact same problem returned. When I came back to address the issue, I spoke with David, who stated he was the manager. I was then told I would need to pay an additional $287 just for them to inspect the washer fluid pump -- and they admitted they were not even sure if that was the actual problem. As a customer, it is frustrating to already have paid for a repair that clearly did not resolve the issue, only to be told to continue paying more money without any guarantee of a solution. What made the experience even worse was the lack of professionalism and transparency. When I asked to speak with another manager, I noticed a business card for someone named Deanna. She then told me "everyone in the store is managers," which honestly felt dismissive and unprofessional. I understand repairs can sometimes require additional diagnostics, but customers deserve honesty, accountability, and respect -- especially when returning with the exact same unresolved issue shortly after service. I hope corporate reviews how this situation was handled. Crystal Howard

Firestone killed my car…read more Having a coolant issue, I took my car to local Firestone (Lancaster) to have them look it over. They replaced two hoses, a top and bottom radiator. when they gave me the car back. Something wasn't quite right about it. Thermostat wasn't acting right after hours of driving working in Wilkes-Barry PA stopped in to their local Firestone to ask if they could recheck the coolant system. Informing them that it was previously worked on just days before. They said it was more likely a water pump when they investigated found. It was just clogged putting the car back together sending me on the road less than 200 miles later the lower radiator hose blew off and left me on the side of the road with no coolant when I called Firestone ask what happened. They told me to have it towed in and they would take care of the tow bill as well as repairing the vehicle as a warranty. After this conversation I got in communications with Michae De fazio after informing him of my concern of the quality that shop and the fact that David Witkins told something along the lines he couldn't handle the problem and I should take it to a dealership when pulling my car out of the shop David yells at Ken and his technician " don't call him till after seven if he's gonna call corporate, he can go fuck himself", said David the manager After Dave returned my car, not even reassembled let alone repaired. I got about 50 miles away when vapor was coming notice me out for under my hood when I stopped to check underneath the hood I saw the reservoir was empty. The cap was loose the mechanic clearly never finished the job when David pulled the car out of the shop I added coolant, went back on the road when my thermostat started giving me inaccurate readings again I stopped into Firestone in King of Prussia where I met Tim Lacy Do you need more comp managers like Tim less than an hour after I brought up my car he had already diagnosed it, and unfortunately, had to give me bad news that due to a lack of coolant in the car the head gasket was now blown, and the cost for repairs exceed the bluebook value of the car.

Excellent service, honest staff, highly respected in the community. I suggest you go for anything…read morefrom Tires, breaks, oil changes, state inspections, and more. They have a mechanic whom specializes in Transmission repairs and another whom specializes in European brands.

A friend recommended T & F a few years ago. I'm glad that I took his advice. They have always…read moregiven my car quality work and superb service along with the fairest cost!!! Yesterday I had a dead battery with my 2004 Mone Carlo, called T & F to see if they could replace - and they could. AAA towed my car; battery was installed within a short time - and I was able to pick it up today - my choice. The owner, Tom, and all of his employees, are extremely courteous and most helpful. It's obvious that CUSTOMER SATISFACTION is their top priority. I would take my car nowhere else. January 30, 2025 Ellen

manager ron is very disrespectful. car wash almost never works... unfair treatment to employeesread more

Commercial: 5 weeks to replace a alternator in a F350…read more Worst part they where told day 1 it needed a alternator. Ask them to install a goose neck hitch and mechanic refused to do the work. Manager is a wussy and lets his workers dictate to him. Again 5 weeks!!! WTF. Will never see my fleets business.

I originally came in without an appointment because my company car's right front tire kept loosing…read moreair. I figured I had a nail in the tire or the valve stem was bad. It turned out my tires were worn pretty badly on the inside. They got in touch with our fleet company and I got four new Hankook tires, alignment and an oil change. The man at the service counter took care of everything. I was in and out of there in less than two hours. Great service.

Over priced, shop around their willing to replace parts that does not need to be replaced, then…read moreover charge you!!!

Terrible service was told that they would get it in by 10 still wasn't done by 3 slow service…read moreterrible communication tried to charge me for an alignment that they never did the place is a mess terrible house keeping worse service ever

Let me start by saying if I could give them a 0 I would, my husband used to work there and 1st they…read morehave faulty equipment that one of the air compressors blew up in his face causing him to get taken by ambulance to the hospital and we have still yet to see them pay his hospital bills, another thing is they shorted my husband on money from his claims that he worked. They rip off customers with their prices, and treat their employees like crap, DO NOT GO THERE OR WORK THERE!!!

Donny, Shane, Stan and the rest of the mechanics always do right by me. Tire installs and…read morerotations are always quick. State inspections are also done relatively quick Also, if my old car is in need of other repairs they always go into detail on suggested repairs. I trust these guys.

Great prices on tires by ordering them on Mavis.com. Terrific service. They are fair prompt and…read morecourteous. No complaints and I've been there many times with several different vehicles. I recommend them to friends and I plan to return.

This store feels like it's been renovated and expanded several times since its construction and…read morethey still don't know where to put everything. The layout is...odd especially compared to the Williamsport location as everything is on opposite sides. I could not find any DVD/Blu-Ray's and an associate said they will not be carrying much anymore. The main issue with this store is the checkout isles. Due to the stores crowding, merchandise is far too close to the checkouts, causing the lines to curve, making it challenging to pass the lines on a busy day such as Saturday to find open registers. Checkouts can also become blocked due to the volume people are purchasing in. I wonder if this store needs another expansion, but with the former Walmart now Kohl's being next door, the room doesn't exist.

An order was placed this morning at 6am, Food got to the house and was delivered at 11:45am this…read moremorning.& went outside to see that everything that was bought was left without a box, sitting outside in the rain. SO DISAPPOINTED & DISGUSTED on the order was dropped off & 17.00 dollar tip was given, should'nt have given any tip to driver at all. Info about delivery driver Order was brought to the house in a light blue Chevy SUV, person driving the car was a female in late 20's or 30's, Driver had Glasses, black leggings and gray sneakers with long brown hair with highlights in a bun & picture was taken on an orange iPhone 17 Pro MAX.