3rd Edit: Wow I never expected this much attention on someone who's not a client. You really spent…read more12 edits and spanning 4 days just to say I will never be a client. Don't worry I already said in my first edit that I will never have the pleasure of knowing your service. This should issue should have been closed a long time ago ending with my original review of your intake service call, but glad to know you're spending so much of your precious time disputing my yelp review. -------------------------------------------------------------------------------------------- 2nd Edit: I don't recall ever asking for a free 1 hour consultation. I simply asked if you guys could help me to which again a simple no would have sufficed because no matter how simple it was there would be no time, right? If there was no intention of taking on my case there wouldn't be need for you to clarify that you had a $350/hr fee and that you can't put other businesses on hold for me. Again there was no misunderstanding here, it was blatant disrespect in the crudest fashion. I'd understand if I caught you on a bad day, I'm a person too, but to keep justifying your tone and behavior is frankly insulting. I did reach out via chat first and received an immediate unavailable which prompted me that it might have been an answering bot and wanted to see if that was the case -------------------------------------------------------------------------------------------- Edit: I called in for an inquiry, if you are busy or I inquired too late you can simply say no sorry we are unable to take your case, which is perfectly acceptable. I did not appreciate the condescending tone of telling me if I had came to you guys earlier, completely unnecessary. Finally you do not have to appreciate my review but your business is viewed as a whole from start to finish and that includes the inquiry process. You might be the best at what you do but because of this experience I will never have the pleasure of knowing that service. Hope this helps. -------------------------------------------------------------------------------------------- Called in and had a pretty terrible time with the person on the phone. I was asking if they are able to help me with an individual tax filing, and was replied with "we are at capacity". Perfectly reasonable explanation so I said "oh okay so you guys are busy", to which the person on the phone said "well we'd need need to file an extension and the fees that are associated with that would have to be calculated afterwards..." I was confused why I'd need an extension since it's 2 weeks till the deadline still and got hit with "well we have 500 clients we're trying to get out the door and if you had came to us earlier..." how many people that their firm is trying to get out the door seems irrelevant to my inquiry. They also said "well we charge $350 an hour and I can't put my other clients on hold for an hour just for your case" So basically I'm not paying them enough to have the dedicate even 1 hour, and doesn't matter how much it is an hour if I agree to it then I should also get the same level of service as everyone else. But again if you don't have time that's totally understandable I told them that a simple "we don't have time" would have been an adequate response, and it still would have been perfectly reasonable but instead of just telling me a straight answer they kept trying to justify why they can't help me with my filing and how busy they are, and how many clients they have. All seems pretty irrelevant to what I was originally calling for, ultimately I got a "Well I'm just gonna say we don't have time and leave it at that.-------------------------------------------------------------------------------------------

I've worked with Water Street Associates the last few years and I can't recommend them enough. As a…read moresmall business owner taxes were starting to get too tedious for me to do on my own and I have been happy with having them take care of taxes for me. Michael and Didi were quick to clearly and politely respond to any questions I had regarding the tax process. If you are looking to have your taxes done correctly, in a timely manner, and reduce the stress of handling taxes on your own you should seek them out.

My wife and I continue to use Z&Z Accounting Services after 10 years. Hope that tells you something…read moreabout the services we are getting from them.

I called them to ask some questions about an irs form I may have to fill out for taxes and whether…read morethey can do that for me and the "consultant" Ms Cheung had to ask me what this form was. Even after I explained, she had no idea. She was so clueless and did not even have the professionalism to look things up herself. She just kept repeating what I said in a slow dazed way like she just woke up. I think I have more confidence in turbotax.

I've used Richard Hassey CPA for tax services, book keeping, and my personal taxes. They do a great…read morejob with tax preparation and strategy, detailed monthly book keeping, and personal returns. They're significantly more affordable and more responsive than my previous firm. Highly recommend!

From the owner: We perform tax returns (individual/partnership/corporate/trust/estate/gift) as well as prepare…read morefinancial statements for a wide range of clientele.

Dave has handled our taxes for a few years, and have been thrilled with his team's services each…read moreyear. My spouse and I have had unusual (to us at least) tax issues caused by living abroad and in multiple states. Dave navigated all of these issues with ease and I felt confident that he was capturing every possible deduction and credit. I recommend. A good value for the results.

David was very professional and easy to work with. We were very pleased with rate for his services…read moreand how he handled our somewhat complicated tax situation. Thank you.

Guys, if you want the best tax services in a timely and professional manner, this is your place!…read moreSike. I've seen better customer service at one of those do it yourself kiosks at McDonalds. I set up a virtual appointment and after waiting for 40 minutes I got a phone call with no apology and was informed that my tax preparer was too busy to help. Nice. I then set up an in person appointment with a tax professional for 9am. They insisted I come in and shouldn't do it virtually. The employee arrived at 9:20, and the doors weren't open so I got to stand outside in the cold for 20 minutes waiting. Luckily, I have alligator blood like Matt Damon in rounders. After sitting down, I was informed that because of some specific forms I had, this person couldn't help me, but I can make another appointment. Would have been cool to know that beforehand, especially since I uploaded them all to their portal a week prior. On second thought, this place rules, definitely go here!

Unprofessional. Hideous customer service…read more I waited 20 minutes for someone to assist me. An older lady who worked at 151 tremont location expected me to leave my sensitive documents at the unattended front desk and had the gaul to get mad at me when I asked when the receptionist would return or if there was a more secure way to leave my sensitive documents for my tax preparer. She was not capable of answering these two basic questions and just seemed to get madder. I tried to ask when I should come back but she just walked away. In a world where you cannot be too careful and cannot count on the common sense of others to not over-react I didn't want to keep pushing for information and have her blow up at me but it was just a lousy experience. Super unprofessional and zero customer service. How can you trust someone to prepare your taxes when they cannot interact with other humans? Dont go here